--- title: "chatlyn Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about chatlyn Software - reviews, pricing plans, popular comparisons to other Live Chat products and more." source_url: "https://www.capterra.com/p/10003940/Chatlyn/" page_type: "product" language: "en" --- # chatlyn Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) chatlyn ## What is chatlyn? chatlyn is a cloud-based communication platform built for the hospitality industry. It consolidates guest messages from email, WhatsApp, SMS, and other channels into a single inbox, helping hotels and property managers handle inquiries efficiently. Teams use chatlyn to automate routine guest communications, send targeted messaging campaigns, and manage conversations across multiple properties from one place. It supports multilingual messaging and integrates with property management systems. Core features include a unified inbox, automated messaging workflows, contact segmentation, and analytics dashboards. chatlyn also offers a website chat widget and newsletter tools tailored to guest engagement. chatlyn is best suited for hotels, vacation rentals, and hospitality groups of any size looking to centralize guest communication and reduce manual response workload. ## What is chatlyn used for? [Customer Communications Management](https://www.capterra.com/customer-communications-management-software/)[Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/)[Live Chat](https://www.capterra.com/live-chat-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €3000 Other, Per Year Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for chatlyn?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.chatlyn.com&name=chatlyn) ## chatlyn Overview Updated September 2026 AI summary chatlyn is a Customer Communications Management platform designed for businesses of all sizes, with a particular focus on larger hospitality operations. It unifies CRM, multi-channel communication—including SMS, chat, email, and social media—plus inbox management, autoresponders, and workflow tools. Available via cloud and mobile apps, it integrates with key property management and team collaboration systems. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### chatlyn 5.0 (2) VS. [4.7 (1,788)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price €3000 Other, Per Year Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (2) Ease Of Use 4.6 (16,456) Value For Money 5.0 (2) Value For Money 4.6 (11,507) Customer Service 5.0 (2) Customer Service 4.7 (10,720) ## chatlyn alternatives [4.3 (673)](https://www.capterra.com/p/141842/Weave/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.6 (183)](https://www.capterra.com/p/185973/HelpDesk/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars Highest Rated [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) [4.7 (16,456)](https://www.capterra.com/p/180345/WhatsApp/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/180345/WhatsApp/) [Viber](https://www.capterra.com/p/180348/Viber/) [4.4 (4,063)](https://www.capterra.com/p/180348/Viber/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/180348/Viber/) ## FAQs about chatlyn Overview ### What company size and specific industries is chatlyn built for? chatlyn is designed for luxury and ultra-luxury hospitality businesses, including five-star city hotels, private-island resorts, and multi-property hotel collections that serve international guests. It is best suited for larger hospitality operations using a supported PMS, and it is not intended for short-term rental properties. Features and Usability ### What are the key features of chatlyn? chatlyn includes CRM as its core feature, plus multi-channel communication through chat/messaging, email management, SMS messaging, and social media integration. It also offers inbox management, autoresponders, alerts/notifications, workflow management, reporting & statistics, activity tracking, and third-party integrations for handling customer interactions. Pricing ### How much does it cost and what fees or limitations are included? chatlyn starts at €3000 per year for the Price per room plan, which includes a Customer Engagement Platform, Omnichannel Inbox, Ticketing System, and Webchat Widget. No free version or free trial is listed in the provided pricing data, and no additional fees or limitations are specified. Integrations ### Which third-party tools and platforms does chatlyn integrate with? chatlyn integrates with 5 third-party tools and platforms: Apaleo, Mews, OPERA Cloud Property Management, Slack, and Zapier. The catalog covers hospitality systems, team communication, and workflow automation, giving chatlyn connections for property management and message routing across common business tools. Getting Started and Support ### What training and onboarding options does chatlyn offer? chatlyn provides in-person training, live online sessions, webinars, documentation, and videos to help teams get started. In-person and live online formats support guided instruction, webinars cover topics in a group setting, documentation gives written reference material, and videos offer self-paced learning resources. Getting Started and Support ### What customer support options does chatlyn offer? chatlyn provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback is available to describe support quality, response times, or common support experiences, so the available channels are the only confirmed details for customer support. ## Features AI summary Based on 4,339 Live Chat reviews Capterra data shows that buyers of Customer Communications Management rank the following features as their top priorities: - **SMS Messaging** (**57%** of reviewers rated this feature as critical) - **Chat/Messaging** (**42%**) - **Multi-Channel Communication** (**33%**) chatlyn supports all three of the features reviewers rate highest: **SMS Messaging**, **Chat/Messaging**, and **Multi-Channel Communication**. Together, these capabilities help businesses manage customer conversations across channels, respond through both text and chat, and keep communication consistent, allowing teams to deliver faster service and maintain better customer interactions. Chat/Messaging 5.0 (1) 200.00% of 1 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Alerts/Notifications 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Email Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps Inbox Management 5.0 (1) 200.00% of 1 reviewers that rated this feature as important or highly important Organize, prioritize, and manage incoming communications Reporting & Statistics 5.0 (1) 200.00% of 1 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Surveys & Feedback 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Gauge satisfaction and receive information for improvement and success chatlyn 24 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Autoresponders: Create and automatically send premade copy in response to customer messages - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Branding: Add customized logos and colors to align with company branding - Email Management: Manage, store and organize emails within the system or via third-party apps - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Inbox Management: Organize, prioritize, and manage incoming communications - Interaction Tracking: Track interaction history by documenting conversations for contacts - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - On-Demand Communications: Generate personalized communications upon request to meet customer needs - Personalization: Adjust communications based on previous interactions or personal preferences - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 5.0 (2) 5.0 Based on 2 reviews ## Pricing Value for money 5.0 (2) [View pricing plan details](https://www.capterra.com/p/10003940/Chatlyn/pricing/) Price per room €3,000 Other,Per Year It includes: - Omnichannel Inbox - Webchat Widget - Ticketing System - Customer Engagement Platform Value for money 5.0 (2) 5.0 Based on 2 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ OPERA Cloud Property Management](https://www.capterra.com/p/266207/OPERA-Cloud-Property-Management/)[ Mews](https://www.capterra.com/p/145487/Mews-Commander/)[ Apaleo](https://www.capterra.com/p/197063/apaleo/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (2) 5.0 Based on 2 reviews ## User reviews Overall rating 5.0 Based on 2 reviews Filter by rating 5(2) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent LV Luis V. Product, Contracting and websupport Leisure, Travel & Tourism ### "chatlyn makes Global Customer Communication Easy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 2, 2024 The biggest problem chatlyn solved for us was managing communication with a global customer base. We have over 1600 tours, and keeping everything organized was a headache. chatlyn makes it easy to send personalized messages, automatically translated, which keeps our customers happy and informed. It also saves us time by automating a lot of our work, letting the team focus on improving our services. Overall, it’s been a huge help in boosting customer satisfaction and making our operations run smoother. Pros The WhatsApp newsletters are a game-changer. With multi-language support, it’s easy to make sure every customer gets the message in their language. It’s simple to use, and personalization with placeholders, like adding names, makes a big difference in customer satisfaction. The omnichannel inbox also keeps everything in one place, which is super convenient. Cons There’s an initial investment of time needed to set up the system properly and get familiar with all the features. It takes some effort at the beginning, but the onboarding team makes it manageable, and once everything is in place, it’s smooth sailing. Switched from [tawk.to](https://www.capterra.com/p/167792/tawk-to/) chatlyn had more functions and has room for improvemente which is always good. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CH Colm H. Owner Health, Wellness and Fitness ### "Manages all your conversations online, in a way that you can trust and be proud of" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 9, 2024 Highly professional and quick. eager to please and knowledgeable. Pros Easy to use. Overview of all our conversational online channels. It automatically responds to our clients. It does a great job of answering simple questions onnour behalf. Cons Nothing to complain about here. The tech does exactly what it says. The value far outweighs the price. I can't recommend them highly enough. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.