--- title: "ShopGrok Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ShopGrok Software - reviews, pricing plans, popular comparisons to other Pricing Optimization products and more." source_url: "https://www.capterra.com/p/10004038/ShopGrok/" page_type: "product" language: "en" --- # ShopGrok Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ShopGrok ## What is ShopGrok? ShopGrok is a suite of software and data analytics products that allow retail and consumer professionals to make better price and range decisions. Experience a powerful suite of tools that take the pain out of data capture and mapping, and get you to actionable insights within seconds. ShopGrok is the largest commercial pricing data aggregator within Australia's retail and fast-moving consumer goods sector, where we serve more than a quarter of Australia’s top 20 largest retailers. Today, we work with leading retailers and brands all over the world as the partner of choice for delivering actionable pricing and product insights. Learn more at shopgrok.com. ## What is ShopGrok used for? [Pricing Optimization](https://www.capterra.com/pricing-optimization-software/) Overall rating Based on 6 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ShopGrok?[Manage this product listing](https://www.g2.com/products/shopgrok/claim_requests/new?auto=true) ## ShopGrok Overview Updated September 2026 AI summary ShopGrok equips businesses of all sizes with pricing optimization tools designed to track competitor prices, manage price lists, and analyze market data. Its cloud-based platform offers dynamic and predictive pricing models, custom rules, and dashboards, with optional features like elasticity-based pricing, promotion optimization, and a repricing engine. Multi-store support accommodates organizations with complex pricing needs. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ShopGrok 5.0 (6) VS. [### Smartpricing](https://www.capterra.com/p/203834/Smartpricing/) [4.6 (46)](https://www.capterra.com/p/203834/Smartpricing/reviews/) Starting Price Contact vendor Starting Price $98 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (6) Ease Of Use 4.5 (46) Value For Money 5.0 (5) Value For Money 4.5 (44) Customer Service 5.0 (6) Customer Service 4.7 (46) ## ShopGrok alternatives [PriceShape](https://www.capterra.com/p/211519/PriceShape/) [4.7 (53)](https://www.capterra.com/p/211519/PriceShape/reviews/) Starting price $599.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/211519/PriceShape/) [Amazon Repricer](https://www.capterra.com/p/196867/Amazon-Repricer/) [4.8 (41)](https://www.capterra.com/p/196867/Amazon-Repricer/reviews/) Starting price $250.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/196867/Amazon-Repricer/) [Multiply](https://www.capterra.com/p/228102/Multiply/) [4.9 (44)](https://www.capterra.com/p/228102/Multiply/reviews/) Starting price $159.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/228102/Multiply/) Highest Rated [PriceLabs](https://www.capterra.com/p/158348/PriceLabs/) [4.9 (250)](https://www.capterra.com/p/158348/PriceLabs/reviews/) Starting price $19.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/158348/PriceLabs/) [View all alternatives](https://www.capterra.com/p/10004038/ShopGrok/alternatives/) ## FAQs about ShopGrok Overview ### What company size and specific industries is ShopGrok built for? ShopGrok is designed for retail organizations and consumer goods companies, including FMCG and CPG brands, grocery, and QSR businesses. It also suits retail buyers, category managers, brand managers, product managers, insights managers, pricing analysts, data analysts, and marketplace managers across these sectors. Features and Usability ### What are the key features of ShopGrok? ShopGrok offers dynamic pricing, repricing engine, and custom pricing rules for price and margin management. It also includes competitor price tracking, benchmarking, and market data analysis, plus predictive pricing models, price forecasting, inventory management, real-time analytics, customizable reports, and third-party integrations. Integrations ### Which third-party tools and platforms does ShopGrok integrate with? ShopGrok integrates with 9 third-party ecommerce platforms and sales channels, including Adobe Commerce, Big Cartel, BigCommerce, Ecwid, Google Merchant Center, PrestaShop, Shift4Shop, Squarespace, and WooCommerce. These catalog integrations cover storefront management, product listings, and merchant channel connections. Getting Started and Support ### What training and onboarding options does ShopGrok offer? ShopGrok provides in person training and live online sessions for teams getting started. In person training supports face-to-face instruction, while live online sessions allow guided setup and product walkthroughs in a remote format. Getting Started and Support ### What customer support options does ShopGrok offer? ShopGrok provides Email/Help Desk support for customer questions and issue tracking. Support access is centered on written requests through that channel, with no reviewer feedback available here to describe response speed, helpfulness, or common frustrations. ## Features AI summary Based on 494 Pricing Optimization reviews Capterra data shows that buyers of pricing optimization software rank the following features as their top priorities: - **Repricing engine** (**43%** of reviewers rated this feature as critical) - **Custom Pricing Rules** (**48%**) - **Dynamic Pricing** (**54%**) ShopGrok supports all three of the features reviewers rate most highly: **Repricing engine**, **Custom Pricing Rules**, and **Dynamic Pricing**. Together, these capabilities help businesses adjust prices in real time, apply pricing strategies with more control, and respond faster to market changes, allowing teams to protect margins and stay competitive. Dynamic Pricing 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc. Competitor Price Tracking 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Monitor and compare prices for competing products Pricing Analytics 5.0 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Track and analyze key pricing metrics for reports, intelligence dashboards, historical data tracking, trend analysis, etc. Market Data Analysis 4.8 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Collect & analyze data from multiple sources to get insights into competing products, customer behavior, pricing & marketing strategies Dashboard 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics Promotion Optimization 4.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Assess and optimize pricing markdowns, special offers, or other promos ShopGrok 42 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Benchmarking: Compare key metrics for the business against prominent players in the industry - Competitor Price Tracking: Monitor and compare prices for competing products - Custom Pricing Rules: Create custom predefined rules for prices for products and services - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Dynamic Pricing: Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc. - eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products - Elasticity-based pricing: Calculate the price elasticity of demand by analyzing pricing and market data to find the most optimal price points - Forecasting: Form predictions based on past and present data/trends - Inventory Management: Track and manage inventory levels to maintain proper supply - Machine Learning: Enable businesses to implement machine learning algorithms on business data such as sales and revenue - Market Data Analysis: Collect & analyze data from multiple sources to get insights into competing products, customer behavior, pricing & marketing strategies - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Currency: Manage and handle various international currencies - Multi-Store: Manage multiple teams and operations from a central location - Predictive Analytics: Predict future data based on historical data sets - Predictive Pricing Models: Use simulation models and scenario planning to predict and compare strategy outcomes for prices and promotions - Price Forecasting: Form predictions for optimal prices based on past and present data (market data, competitor products, special events, weather, etc.) - Price List Management: Create and manage price lists for products, customer segments, and geographic locations. - Price Optimization: Track factors that affect pricing and adjust prices accordingly to increase sales - Price/Margin Management: Track and manage the profit margin between the cost of a product and its selling price. - Pricing Analytics: Track and analyze key pricing metrics for reports, intelligence dashboards, historical data tracking, trend analysis, etc. - Product Catalog: Present a catalog of inventory that customers can view - Product Data Management: Capture, organize and track product-specific data and information in a centralized location - Promotion Optimization: Assess and optimize pricing markdowns, special offers, or other promos - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Repricing engine: AI-driven algorithms that allow for automatic repricing in real-time - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Strategic Planning: At a high level, visualize a preferred outcome, define goals and identify specific steps to achieve them - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data --- Features 5.0 (6) 5.0 Based on 6 reviews ## Pricing Value for money 5.0 (5) Value for money 5.0 (5) 5.0 Based on 5 reviews ## Integrations [ Squarespace](https://www.capterra.com/p/143461/Squarespace/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[ Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/)[ Ecwid](https://www.capterra.com/p/143648/Ecwid/)[ BigCommerce](https://www.capterra.com/p/131883/Bigcommerce/)[ PrestaShop](https://www.capterra.com/p/134005/PrestaShop/)[ Shift4Shop](https://www.capterra.com/p/14378/3dcart-Shopping-Cart-Software/)[ Google Merchant Center](https://www.capterra.com/p/266769/Google-Merchant-Center/) ## Support, customer service and training options Customer Service 5.0 (6) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (6) 5.0 Based on 6 reviews ## User reviews Overall rating 5.0 Based on 6 reviews Filter by rating 5(6) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent TU Tai U. Pricing and Promotions Manager Restaurants ### "Great market intelligence software " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 13, 2026 Satisfactory, would recommend to any company looking for a web scraping company. Provide great insights to market movmenet Pros Ability to deep dive into data, great customer service and response time and quick dashboard that you can grab and go Cons Takes a while to run sometimes depending on the amount of dataset. Can take a while to get used to it users haven’t used Tableau before Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JC Jo C. Commercial Director Retail ### "World-class pricing, product ranging, reliable data and decision support solutions " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 10, 2024 Reliable data, superior solutions and great team to partner with. Pros Accurate pricing data assets translated to actionable insights to optimise decision making ShopGrok's reliable pricing data and analytics solutions will help your organisation optimise pricing decisions and deliver sustainable value growth. Cons Nothing to dislike. Shokgrok solutions are built by experts with extensive industry, data and strategy experience. Combined with superior customer service, you will get tailored solutions crafted by a passionate professionals. Switched from [TCS Customer Intelligence & Insights](https://www.capterra.com/p/239399/TCS-Customer-Intelligence--Insights/) ShopGrok solution was more superior and consistently provides accurate data within the agreed timeframes. Alternatives considered [SYMSON](https://www.capterra.com/p/194693/SYMSON/) Reasons for choosing ShopGrok Superior value for money. Shokgrok was able to tailor the solution to meet our needs and easily embed into our existing processes. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MC Marcel C. Director Investment Management ### "Game changer. Transformed our business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 17, 2024 Excellent team to deal with. Very responsive. Pros ShopGrok transformed the experience of our business for our customers. They listened to what we needed and came up with solutions that were right on the money and on budget. They were able to implement substantial time saving solutions for us, saving substantial amounts of ongoing time each week, offering significant increases in accuracy and overall improving the "on-demand" experience that our customers were seeking. Customer support was excellent, and always prompt. Cons No dislikes. This field is compulsory, but I don't' have anything to say. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MP Michael P. Head of Retail Retail ### "Shop Grok is A+" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 11, 2024 really helping our business remain price competitive, reacting quickly to market changes, reducing manual effort, informing price Pros Ease of setup, accurate market prices, real time alerts, proactive product and price benchmarking, helpful and responsive support Cons Just a shame did not have access sooner! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. IL Irene L. Pricing Analyst Retail ### "User-friendly Pricing Analytic Tools with Great Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 6, 2024 Pros The Pricing Dashboard's effortless setup and automation are a game-changer. Its reliable competitor pricing data, coupled with real-time notifications, ensures we're always stay on top of market shifts. Not only does this free up valuable time for strategic planning, but it also provides crucial insights into our competitive landscape, empowering us to make informed decisions and identify areas for improvement. And if any questions arise, their helpful and responsive support team is always there to assist. Cons My experience with the company has been so positive that I haven't encountered anything to dislike Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Darren O. Senior Commercial Finance Manager Restaurants ### "Amazing product & fantastic team to partner with" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 5, 2024 Shopgrok has been an amazing partner for our business, from the moment we first engaged, to the final delivery, we are consistently working together to improve & very happy with the service provided Pros Shopgrok has been an amazing partner for our business, and has unlocked capability that enables us to make the best pricing decisions possible. They are great to work with, and always go above & beyond to meet our needs. Pricing & data is accurate, and their dashboards are easy to use. We expect to harness the power of integration via snowflake in the future and look forward to continuing this partnership. Cons No comment, very satisfied with our overall experience Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.