# IKON Dealer Contact Management System Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about IKON Dealer Contact Management System Software - reviews, pricing plans, popular comparisons to other Field Service Management products and more. Source: https://www.capterra.com/p/10004056/IKON-Dealer-Contact-Management-System/ --- # IKON Dealer Contact Management System Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on January 6, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) IKON Dealer Contact Management System ## What is IKON Dealer Contact Management System? A cloud-based Dealer Contact / Field Operations solution to help Automotive, Powersports, and Equipment manufacturers manage the full life cycle of dealer visits, writing contact reports, tracking action plans and related field collaboration processes. The system helps Field Managers review dealer performance, plan visits, assign and track action items, and more. Advantages: One-stop solution for managing field operation activities Integrated KPI metrics Comprehensive self-service capabilities ## What is IKON Dealer Contact Management System used for? [Field Service Management](https://www.capterra.com/field-service-management-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $3500 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for IKON Dealer Contact Management System?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://optimuminfo.com/solutions/ikon-dealer-contact-management&name=IKON Dealer Contact Management System) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### IKON Dealer Contact Management System 5.0 (3) VS. [4.9 (230)](https://www.capterra.com/p/177014/Skimmer/reviews/) Starting Price $3500 Flat Rate, Per Month Starting Price $49 Usage Based, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (3) Ease Of Use 4.9 (230) Value For Money 5.0 (2) Value For Money 4.8 (225) Customer Service 5.0 (3) Customer Service 4.9 (222) ## IKON Dealer Contact Management System alternatives [4.6 (1,465)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.4 (177)](https://www.capterra.com/p/194155/BuildOps/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.3 (403)](https://www.capterra.com/p/146076/FieldRoutes/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 84% of reviewers rated it above 4 stars [4.6 (5,302)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars ## FAQs about IKON Dealer Contact Management System Overview ### What company size and specific industries is IKON Dealer Contact Management System built for? IKON Dealer Contact Management System is designed for large and small franchises in the automotive, transportation, agricultural, construction, and powersport industries. It fits dealer organizations of different sizes that need contact management tools tailored to franchise operations across these sectors. Features and Usability ### What are the key features of IKON Dealer Contact Management System? IKON Dealer Contact Management System offers CRM, contact database, and contact management tools, plus customizable fields and customizable forms for record setup. It also includes calendar management, scheduling, workflow management, and alerts/notifications. Additional features include activity dashboard, activity tracking, file storage, electronic signature, mobile access, real-time data, API, inventory management, service history, and work order management. Getting Started and Support ### What training and onboarding options does IKON Dealer Contact Management System offer? IKON Dealer Contact Management System provides in person training, live online sessions, webinars, documentation, and videos. In person and live online formats support guided setup, webinars cover topics in a group setting, documentation offers written reference material, and videos provide visual self-paced learning. Getting Started and Support ### What customer support options does IKON Dealer Contact Management System offer? IKON Dealer Contact Management System provides Email/Help Desk, FAQ/Forum, Knowledge Base, and Phone Support. With no reviewer feedback available on support experiences, no claims can be made about response times, helpfulness, or common frustrations. ## Features AI summary Based on 3,952 Field Service Management reviews Capterra reviewers highlight these as the features buyers care about most when choosing field service management software: - **Mobile Access** (**62%** of reviewers rated this feature as critical) - **Scheduling** (**61%**) - **Billing & Invoicing** (**60%**) IKON Dealer Contact Management System supports **Mobile Access** and **Scheduling**, giving field teams a way to access information on the go and coordinate service appointments more efficiently. However, it does not include **Billing & Invoicing**. Instead, it offers other important capabilities that reviewers also value, including **Calendar Management** (**50%**), **Work Order Management** (**49%**), and **Service History** (**47%**), helping businesses keep service activities organized, track completed work, and maintain customer records over time. Mobile Access 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Scheduling 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources Calendar Management 3.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Contact Database 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Centralized database of stakeholders and their contact information such as names, address, phone number etc. Customizable Forms 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Customize contracts and forms to collect specific information Dispatch Management 5.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Manage sending personnel and resources to a site as needed IKON Dealer Contact Management System 17 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Track and manage schedules and meetings via an integrated calendar Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Manage sending personnel and resources to a site as needed Digitally sign online documents Store and access documents, forms, and photos in one centralized place Access software remotely via mobile devices Receive data and information in real time Plan availability and assign specific time slots for tasks and resources Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 5.0 (3) 5.0 Based on 3 reviews ## Pricing Value for money 5.0 (2) Free Trial Basic $3,500 Flat Rate,Per Month Value for money 5.0 (2) 5.0 Based on 2 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (3) 5.0 Based on 3 reviews ## User reviews Overall rating 5.0 Based on 3 reviews Filter by rating 5(3) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent CM Christopher M. Area Sales Manager Automotive ### "Craft review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 6, 2023 Overall, I like Craft and have made far more use of contact reporting than when I need to use Word. Pros Since the basic layout and standardized topics are readily available, it makes the report easier to write. I also like being able to include documents as attachments. Cons 1\. SMART reports should be an option to add with every report. Currently, only the dealer report card is included with a Craft report. If I want to include financials, KPI reports or any other type of report, I must generate the report, save it on the hard drive and then upload the file to Craft. It would be nice to click checkboxes and those reports would automatically be included at the user's wish.2.When writing the report, the current format will not allow charts to be cut and pasted in the document areas. I need to include the chart as an attachement and talk about it in the document area.3. The document area is essentially two small windows, within a window that is on the main screen. The writing area is small. While the area can be expanded to make the writing area larger, expansion of the secondary window also increases the size of the dead space that I can do nothing with. When I write a long contact report, I am forced to scroll up and down to look and review at what I have written. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. BP Bill P. Manager, Dealer Standards & Policy Automotive ### "This Contact Reporting solution is what we were seeking." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 18, 2023 We have had much better engagement with our field team members as this solution is designed for contact reporting, and is a simple platform to understand. Pros We had an expensive contact management system in place previously that did not meet our needs, and was costly. The IKON Dealer Contact Management System has been the answer. It's a cost effective but dynamic solution for our contact reporting needs. Best of all, it's easy to use and make adjustments as needed. Cons It would be great if the application was more designed for mobile use. Reasons for choosing IKON Dealer Contact Management System Good success with the application from other companies Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. BL Benoit L. Pre-Owned Vehicles & Corporate Sales Manager, Eastern Canada Automotive ### "Competitive advantages of IKON " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 11, 2023 IKON has revolutionized the way we manage dealer documentation such as contact reports and action items. Instead of scattered information in numerous locations, everything is now centralized and easily accessible. With IKON, you'll never have to worry about missing important details from dealer visits, as notes are all captured in one place. This streamlined approach ensures that information is readily available whenever you need it, eliminating the frustration of searching through multiple sources. Pros Thanks to the integration of all the menus and modules, all updates and due dates will be recorded in future contact reports. This means that you won't forget anything important, as everything is interconnected and communicates seamlessly with each other. In summary, the system ensures that all relevant information is captured and organized for your convenience. Cons Nothing to add in this section Alternatives considered [Tableau](https://www.capterra.com/p/208764/Tableau/) [Bessy.](https://www.capterra.com/p/207798/Bessy/) Reasons for choosing IKON Dealer Contact Management System Customization of the tool came into play as well as the fast turnaround time to implement. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.