# DECISION FOCUS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is DECISION FOCUS the right Governance, Risk and Compliance (GRC) solution for you? Explore 21 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10004242/DECISION-FOCUS/reviews --- DECISION FOCUS 4.4 (21) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of DECISION FOCUS Ease of use 4.2 Customer Service 4.3 ## Pros and Cons in Reviews rb raphael b Director of risksInsurance, 201 - 500 employeesUsed the software for: 6-12 months. “The interface looks clean and covers most risk and control areas“ February 8, 2024 DB Daniel B ManagerInsurance, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “Some of the additional modules seem overly complicated and the integration between modules seems to be difficult at times.“ February 20, 2024 JD Joe D Development LeadInformation Technology and Services, 10,001+ employeesUsed the software for: More than 2 years. “Our users loved the DF product, in particular the look / feel and ease of use. “ April 8, 2024 GS Gary S Head of ERMFinancial Services, 201 - 500 employeesUsed the software for: 1-2 years. “Ease of use, speed of deployment, agility, responsiveness of development team“ February 14, 2024 ## Showing most helpful reviews Showing 1-21 of 21 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Chief Privacy and Regulatory Office Customer Experience Program Lead Information Technology and Services Used the software for: 1-2 years ### "Decision Focus - GRC Review " February 27, 2024 5.0 Pros Decision Focus is a strong technology platform that is both scalable and flexible. I was impressed by the speed at which we were able to implement the solution. The team at Decision Focus was fantastic to work with. Cons In certain areas, Decision Focus can benefit from improving its documentation as it evolves its product. Review Source GM Glenn M. Head of Risk, International Financial Services Used the software for: 1-2 years ### "Lockton Year review" February 12, 2024 4.0 I have been a client with DF for many years with different organisations and their client centric approach is first class. This latest implementation has been a joy, especially on the risk side. If there were to be one enhancement, it would be to provide a little more of a firm hand on the rudder instead of letting the client control too much. When resource with minimal systems experience on the client side are playing a key role, they can lack direction which hopefully DF have experience of. Be firmer at times. With no starting position, spec or prototype in many cases you can disappear into the dreams of the client too easily ! Pros Easy to set up if you stick to the key requirements, do go mad from the outset!!! Very easy to use and configure to your needs. Training up internal resource to provide initial support as well as low level development is a great way of keeping development costs down. Lots and lots of functionality, more than you can ever need. Cons Lack of visibility on support spend and detail on the invoicing. Because it can do ANYTHING you have to be careful you don't get carried away with trying to develop EVERYTHING. Requires significant discipline on the clients behalf. During this period of implementation of 2-4 modules we have experienced a high turnover of contacts and resource in DF with little comms from DF. Hoping for more stability going forward. Switched from [Riskonnect RMIS](https://www.capterra.com/p/10005894/Riskonnect-Risk-Management-Information-System/) DF provided a better licensing approach as well as a tried and tested client focus that was lacking with the previous supplier. Review Source MN Matthew N. Innovation Analyst Oil & Energy Used the software for: 1-2 years ### "Decision Focus user review" February 14, 2024 3.0 It can be a clunky experience and confusing to update and change functionalities. Pros Lots of different ways to view data. Reports can be exported to Excel to allow manipulation of data. Cons Too much data and it is slow. When errors occur responses from the chat function are intermittent. Review Source JD Joe D. Development Lead Information Technology and Services Used the software for: 2+ years ### "A great product and a great company!" April 8, 2024 5.0 Honestly, it was a great experience. Decision Focus always felt like an extension of our team more than a vendor. Pros The flexibility of the product and the speed of implementation and the ease of changes. The Decision Focus team is just wonderful to work with. They really do partner with you to help you implement the best solution for your business. Our users loved the DF product, in particular the look / feel and ease of use. The extensive reporting capabilities were also a favorite. Cons At first, we were unsure how their support hours would work for us. Decision Focus is based in Europe vs US for us. However, this very, very rarely became an issue due to the quality of the team and product. Reason for choosing DECISION FOCUS Decision Focus was willing to work with us to deliver a solution that met our business needs in a very fast timeline. Switched from [FocalPoint Software](https://www.capterra.com/p/83509/FocalPoint-Software/) Capterra doesn't list the correct Focal Point software as an option. We switched from Unicom Focal Point to DF. Review Source MB Mark B. Regional Audit Director Insurance Used the software for: 6-12 months ### "Flexible Value for Money" February 16, 2024 5.0 Fantastic. We feel valued as a client of Decision Focus, not just a number - which was the feeling we had speaking with other providers. Pros That Decision Focus did not try to force us to adapt their workflow/process/system. We reviewed other products that are more mature, but where we would have had to adapted our process to theirs. Decision Focus listened to what we wanted and made us feel valued as a prospective customer. We were also convinced by the licencing model which allows access to all modules. To get the same functionality with other providers would have have been several times the cost of the Decision Focus implementation, both at set up and on an ongoing basis. Cons There needs to be an acceptance that when you develop your own module with customised functionality it will take time and there may be some hiccups along the way. Proper planning and testing can mitigate this though. Alternatives considered [AuditBoard](https://www.capterra.com/p/148230/SOXHUB/) Reason for choosing DECISION FOCUS The reasons set out above - cost and flexibility of workflow Review Source SD Sunita D. Project Manager Banking Used the software for: 2+ years ### "Decision Focus" March 5, 2024 4.0 Pros The usability of the software is amazing. The configurations are quite simple to use and users can be easily trained. Cons There are no admin level logs that can be monitored or managed. The support is not 24/7 so when there is an outage, we need to wait for few hours for support to respond. Switched from [FocalPoint Software](https://www.capterra.com/p/83509/FocalPoint-Software/) Better usability and support. Easy to use and more customization. Better performance. Review Source AM Adam M. Systems Co-Ordinator Insurance Used the software for: 1-2 years ### "Great Flexibility and Speed of Delivery " February 15, 2024 5.0 really positive DFN are one of the best suppliers we have worked with. Even where we have challenges they are discussed in an professional manner with acceptable resolutions given Really enjoy working with you!! Pros the ability to implement new features the speed of delivery Nearly everything is possible Good challenges/discussions with our consultants Consultants/management are always happy and great to work with Can tell employees are happy working within the company Cons As DFN have grown the infrastructure support hasn't grown as quickly. Release management process could improve. Sometimes appears rushed behind the scenes Reason for choosing DECISION FOCUS N/A - We already chose DFN when i joined the business Review Source MA Miken A. Senior Risk Management Insurance Used the software for: 2+ years ### "Initial Implementation" February 9, 2024 5.0 Very professional and dedicated staff, who seem to enjoy working for the company. Pros Its no code so its ease of configurability is a plus. Cons Very infrequently can be buggy, but these are normally fixed very quickly. Reason for choosing DECISION FOCUS Its reputation is growing, it's ease of configurability compared to competitors, and its flexibility. Review Source HP Heather P. Operational Resilience Analyst Insurance Used the software for: 2+ years ### "DF Review " February 16, 2024 4.0 Pros Ease of use and the ease of implementing changes. DF colleagues are very responsive and easy to work with. Cons Sometimes can run slowly, however seems to have improved recently. Review Source ST Ste T. Head of Operational Resilience Insurance Used the software for: 2+ years ### "Operational Resilience" February 27, 2024 4.0 The system is easy to use and implementing change is really straight forward. The DFN team are excellent and the dev team are really supportive Pros The ability to build a new module and tailor the platform to our needs. Cons The user interface could look better . Review Source MB Marina B. Risk Manager Financial Services Used the software for: 1-2 years ### "Great tool that simplifies usage within the GRC area, and across the wider business" March 20, 2024 5.0 Very good system solution which replaced many of our manual processes. Good usability and can be customised according to the business needs. Simple to use and navigate. Pros Interactive, customizable, user friendly, simple to use. Cons It would have been useful to be able to customise some of our pop up / guidance windows to include other visuals rather than just text. Reason for choosing DECISION FOCUS User friendly, data storage and maintenance capabilities, data reporting - all of which is key as it is being used by various business owners. Review Source MB Micael B. Experimental planning expert Mechanical or Industrial Engineering Used the software for: 2+ years ### "ESAB review" March 1, 2024 5.0 Overall very good experience that has helped our organization a lot. Also, excellent support from \[sensitive content hidden\] that has helped us build the ESAB workspace with all components. Pros The flexibility and ability to meet the specific demands from different stakeholders. Cons Some users have recurring problems with accessing DF due to addition of "onmicrosoft" to the email related to microsoft365. Difficult to export data from checklists. Review Source MK Mollie K. Risk Analyst Insurance Used the software for: 6-12 months ### "Decision Focus for Risk Management" February 8, 2024 5.0 Pros Easy to use, functional and user friendly. Able to get in contact with consultants quickly and always receive a personalised response. Cons Invoices could be less generic, would be useful to understand the breakdown of costs. Communication when team changes are made could be conveyed better. Switched from [Xactium](https://www.capterra.com/p/142606/Risk-Manager/) Non-functional, was unable to keep up with the pace of change. Review Source KA Kushil A. Business System Analyst Financial Services Used the software for: 6-12 months ### "Decision Focus Review" February 12, 2024 5.0 Pros \- Usability - Risk and Control Module - Interface Cons Have not experienced any negative side so far. However, the user management for having multiple roles in multiple workspace can cause confusion to internal and external users. Review Source JS John S. Associate Director Financial Services Used the software for: Less than 6 months ### "Decision Focus - Adaptable and Flexible" February 13, 2024 5.0 We feel well supported and understood by the team at Decision Focus. They listen to our needs and have tried very hard to meet them as much as possible. The development team are knowledgeable and keen to deliver the best solution they can. The relationship management support has also been highly effective in building our relationship. Pros As a company, we were very impressed with Decision Focus' approach to our unique use cases. They were very helpful in listening to our needs and suggesting solutions which would meet both our needs and those of our clients. Cons Very little. At a push, I would say the responses between initial communication and the point of our first demo was very occasionally slight slow. Since this time, the communication has been perfect. Review Source AR Ali R. Innovation Development Lead Financial Services Used the software for: Less than 6 months ### "Flexible, Intuitive GRC tool" February 23, 2024 5.0 The team at Decision Focus have been beyond helpful, helping us to configure the system for a module which leverages parts of the modules which they have already designed. Pros The flexibility of the system allowing for different configurations whilst maintaining its ease of use, reporting and aesthetics. Cons Nothing, the system is easy to use, flexible and the reporting & analytics is great. Reason for choosing DECISION FOCUS Decision Focus was more intuitive than other systems Review Source rB raphael B. Director of risks Insurance Used the software for: 6-12 months ### "a simple interface that is very difficult to customise" February 8, 2024 2.0 Decision focus is a friendly company with a very strong start up feel. Pros The interface looks clean and covers most risk and control areas Cons Decision focus is a database and is not a worflow tool. it does not allow out of the box to have an approval chain for changes of records. The platform feels like microsoft power BI + access database but is not as easy to develop for end users. Unlike most other platforms, there is no user guide materials available which makes it impossible to understand how to develop more adavanced functionalities. Building a simple report or using the robot functionalities is not possible without support from DF. Review Source LP Leon P. Internal Audit Manager Insurance Used the software for: 6-12 months ### "Highly configurable, agile deployment" February 8, 2024 4.0 Pros Highly configurable and agile deployment. Cons No baseline or off the shelf product to limit build and test impact on customers using the platform to manage processes in compliance with recognised standards e.g. Internal Audit Reason for choosing DECISION FOCUS Market knowledge, agile delivery, cost and timing Review Source DB Daniel B. Manager Insurance Used the software for: 6-12 months ### "User friendly" February 20, 2024 4.0 Pros Is a user friendly product with many people just able to et on and start using it. Cons Some of the additional modules seem overly complicated and the integration between modules seems to be difficult at times. Review Source GS Gary S. Head of ERM Financial Services Used the software for: 1-2 years ### "Great step up from Excel based platform for Risk Management" February 14, 2024 4.0 Pros Ease of use, speed of deployment, agility, responsiveness of development team Cons Reporting out of the tool is quite limited in terms of design Review Source SA Steven A. Info Sec Lead Insurance Used the software for: 1-2 years ### "GRC Prospective" February 7, 2024 4.0 Pros Usability and design of the platform struck me as the main highlight that i observed. Cons the delegation model seems a little difficult to understand Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.