--- title: "elastic Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about elastic Software - reviews, pricing plans, popular comparisons to other Chatbot products and more." source_url: "https://www.capterra.com/p/10004359/Elastic/" page_type: "product" language: "en" --- # elastic Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 8, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) elastic ## What is elastic? Elastic offers customer service departments an intuitive omnichannel chatbot solution. Engage your customers 24/7 over 12+ social channels to increase your revenue, reduce operation costs & delight your customers. Omnichannel Platform: WhatsApp, GMB, Facebook, Instagram, Video Chat. Our mission is to help you deliver unforgettable experiences to build deep, lasting connections with our Chatbot and Live Chat platform. ## What is elastic used for? [Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Chatbot](https://www.capterra.com/chatbot-software/)[Live Chat](https://www.capterra.com/live-chat-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $275 Usage Based, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for elastic?[Manage this product listing](https://www.g2.com/products/elastic/claim_requests/new?auto=true) ## elastic Overview Updated September 2026 AI summary Elastic offers businesses in the chatbot, customer engagement, help desk, and live chat categories a solution for automating customer interactions and support tasks. It provides AI-powered features like natural language processing, intent recognition, and automated responses, along with live chat, multi-channel communication, and workflow automation. Deployment is flexible across cloud, SaaS, and major desktop platforms. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### elastic 5.0 (3) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $275 Usage Based, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (3) Ease Of Use 4.6 (1,769) Value For Money 5.0 (3) Value For Money 4.6 (1,519) Customer Service 5.0 (2) Customer Service 4.7 (1,538) ## elastic alternatives [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (12)](https://www.capterra.com/p/10004983/SAS-Viya/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [LiveChat](https://www.capterra.com/p/62194/LiveChat/) [4.6 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/62194/LiveChat/) [Freshchat](https://www.capterra.com/p/158117/Freshchat/) [4.2 (164)](https://www.capterra.com/p/158117/Freshchat/reviews/) Starting price $1799.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 84% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/158117/Freshchat/) ## FAQs about elastic Features and Usability ### What are the key features of elastic? elastic offers CRM functionality plus AI Copilot and AI/Machine Learning features for customer interactions. It includes live chat, chat/messaging, chatbot, canned responses, and automated responses, along with automated routing, transfers/routing, lead capture, lead qualification, workflow automation, multi-channel communication, and API access. Integrations ### Which third-party tools and platforms does elastic integrate with? elastic integrates with 8 third-party tools, including Slack, Zapier, Intercom, Mailchimp, Shopify, Stripe, Twilio, and WooCommerce. These integrations cover communication, marketing, ecommerce, payments, and automation, giving elastic connections to widely used business platforms. Getting Started and Support ### What training and onboarding options does elastic offer? elastic provides in-person training, live online sessions, and videos to help teams get started. In-person training supports guided setup and discussion, live online sessions allow remote instruction, and videos offer self-paced reference for learning features and reviewing steps as needed. Getting Started and Support ### What customer support options does elastic offer? elastic provides FAQ/Forum support and 24/7 Live Rep assistance. Users can search common questions in the forum or reach a live representative at any time for help with issues. ## Features AI summary Based on 1,278 Chatbot reviews Capterra reviewers highlight these as the features buyers care about most when choosing chatbot software: - **Automated Responses** (**42%** of reviewers rated this feature as critical) - **Language Detection** (**44%**) - **Natural Language Processing** (**43%**) elastic supports **Automated Responses** and **Natural Language Processing**, so it covers two of the top features buyers look for in a chatbot. However, it does not include **Language Detection**. Instead, it offers other highly rated capabilities such as **Live Chat** (**48%**), **Customer Support** (**46%**), and **AI/Machine Learning** (**42%**). These features can help businesses manage conversations in real time, improve service experiences, and use smarter automation, allowing teams to respond faster and handle customer interactions more efficiently. Automated Responses 5.0 (1) 200.00% of 1 reviewers that rated this feature as important or highly important Automatic reply functionality for incoming messages Live Chat 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Ability to chat online in real time Chatbot 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important AI-based platform which conducts a conversation via auditory or textual methods AI Copilot 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users API 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases Multi-Channel Communication 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. elastic 25 features ### All Features - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - API: Application programming interface that allows for integration with other systems/databases - Automated Responses: Automatic reply functionality for incoming messages - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Code-free Development: Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Support: Provide online support for your customers through live chat or help desk functionality - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - For Sales/Marketing: Used as a promotional or demonstration tool in sales and marketing presentations - Intent Recognition: Helps understand a user's intentions/actions - Lead Capture: Automatically identify and save contact information of potential customers - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Live Chat: Ability to chat online in real time - Mobile Access: Access software remotely via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Pre-Configured Bot: Existing bot models for AI-based tools commonly used for auditory and textual conversation methods - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Transfers/Routing: Transfer queries and organize messages between agents - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows --- Get Advice We can help you find the software with the features you need. Features 4.7 (3) 4.7 Based on 3 reviews ## Pricing Value for money 5.0 (3) Free Trial Basic $275.00 Usage Based,Per Month Value for money 5.0 (3) 5.0 Based on 3 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (2) 5.0 Based on 2 reviews ## User reviews Overall rating 5.0 Based on 3 reviews Filter by rating 5(3) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Renerose E. Marketing Manager Health, Wellness and Fitness ### "\[sensitive content hidden\] Is a Superstar " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 4, 2023 The promptness of customer service team is 5 star. \[sensitive content hidden\] is a superstar! She is alway available whenever I have questions or needed some help. Pros The system is easy to use and with realtime tracking that allows you to see the progress of your campaign. Cons Uploading database could still be improved Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SJ Sheena J. digital marketing consultant Marketing and Advertising ### "Easy to manage AI chatbot" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 3, 2023 24/7 availability and good customer management. Pros Easy to manage and deploy on other platforms Cons Mobile application can improve the options ,like desktop option Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FN Farha N. Sales Biotechnology ### "Excellent AI Chat bot " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 May 3, 2023 Pros Product easy to use , have multiple channels integration Cons The interface is not catchy , should have more helpful videos and tutorials Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.