# Voximplant Kit Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Voximplant Kit Software - reviews, pricing plans, popular comparisons to other Contact Center products and more.

Source: https://www.capterra.com/p/10004407/Voximplant-Kit

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# 

 Voximplant Kit Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Voximplant Kit

## What is Voximplant Kit?

Voximplant Kit is a cloud platform for call centers, offering inbound/outbound calls, call recording, and reporting. It's omnichannel, allowing communication across channels like voice, SMS, and messaging. The platform automates calls with voice prompts and text-to-speech and supports progressive dialing to avoid overwhelming agents. Voximplant Kit streamlines communication, improves efficiency, and enhances customer service.

## What is Voximplant Kit used for?

[Contact Center](https://www.capterra.com/contact-center-software/)[Call Center](https://www.capterra.com/call-center-software/)[Predictive Dialer](https://www.capterra.com/predictive-dialer-software/)

Top alternative

Featured

Overall rating

Based on 4 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$0.01

Per User, Per Month

Free trial  
available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Voximplant Kit

4.5 (4)

VS.

[4.7 (855)](https://www.capterra.com/p/169627/RingOver/reviews/)

Starting Price

$0.01

Usage Based

Starting Price

$29

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.3 (4)

Ease Of Use

4.8 (855)

Value For Money

4.0 (4)

Value For Money

4.5 (767)

Customer Service

4.3 (4)

Customer Service

4.6 (786)

## Voximplant Kit alternatives

[4.2 (562)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/)

Starting price

$27.00

Per User, Per Month

[4.2 (458)](https://www.capterra.com/p/184709/Aircall/reviews/)

Starting price

$40.00

Per User, Per Month

[4.1 (223)](https://www.capterra.com/p/157853/JustCall/reviews/)

Starting price

$29.00

Per User, Per Month

[4.6 (150)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/)

Starting price

$79.00

Per User, Per Month

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Automated Routing

4.3 (3)

33.33% of 3 reviewers that rated this feature as important or highly important

Tickets are automatically assigned to specific agents based on predefined rules

Computer Telephony Integration

4.0 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Computer-telephony integration is the use of computers to manage telephone calls

Multi-Channel Communication

5.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Agent Interface

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Agents can view and manage all customer requests and interactions.

Call Recording

3.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Record the audio of phone conversations for quality assurance purposes

IVR

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Voximplant Kit 54 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Agents can view and manage all customer requests and interactions.

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

System that automatically dials calls

Tickets are automatically assigned to specific agents based on predefined rules

Distribute/route/connect calls

A call center that both makes and receives calls

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Manage and track all past and future calls.

Collects essential call data such as call origin, call destination, call length, and other transaction details

Listen to live phone conversations for the purpose of training and assessing agent performance

Record the audio of phone conversations for quality assurance purposes

Track and report on all incoming and outgoing calls

Sends voice calls to a specific queue based on predetermined criteria

Provide agents with a typical response for common call subject matter

Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number

Transfers live calls to other agents

Schedules callback times

Identify the number and contact information of a caller before answering the phone

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Communicate using direct chat or messages within the system

AI-based platform which conducts a conversation via auditory or textual methods

Computer-telephony integration is the use of computers to manage telephone calls

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Manage, organize, and store contact information

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Access previous interactions or concerns to maintain customer relationships

Alter the layout and content of reports

Import and export data to and from software applications

A call center that primarily receives calls, typically customer service focused

Track interaction history by documenting conversations for contacts

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Ability to chat online in real time

Agents choose who to call and when

Observe and track the demand, usage, progress or quality of a system, product, or user

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

A call center that primarily makes calls, typically sales focused

Organize and manage the accomplishments and development of employees or performance of applications or systems

System calls multiple numbers at once and connects the agent to the first number that answers

Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls

Focuses on improving processes by collecting data and spotting bottlenecks or other challenges.

Monitor wait time and abandonment for incoming requests that have not been routed

Analyze and gain insights into data in real-time

Receive data and information in real time

Active monitoring of systems, applications, or networks

Active reporting of data and metrics

Record live video calls to play later

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Set up connections to third-party platforms to improve business processes

Computer-based system that allows users to send and receive voice messages

Get Advice

We can help you find the software with the features you need.

Features

4.3 (4)

4.3

Based on 4 reviews

## Pricing

Value for money

4.0 (4)

Free Trial

Basic

$0.01

Usage Based,

Value for money

4.0 (4)

4.0

Based on 4 reviews

## Integrations

[

HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.3 (4)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.3 (4)

4.3

Based on 4 reviews

## User reviews

Overall rating

4.5

Based on 4 reviews

Filter by rating

5(3)

4(0)

3(1)

2(0)

1(0)

Mentioned topic

Sorted by most recent

OA

Oscar A.

Head of Sales Engineering

Information Technology and Services

### "Excelente voz en español"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

December 11, 2023

Excelente servicio, muy visual y con una integración muy sencilla con Dialogflow

Pros

Su voz en español latinoamericana es excelente

Cons

No ofrecen servicios de apoyo a emergencias

Reasons for choosing Voximplant Kit

Onboarding sencillo y sin tanto trámite interno

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

December 19, 2023

Dear Reviewer, Thank you for highlighting the excellence of our voice in Latin American Spanish. We appreciate your positive feedback on the service's simplicity and integration with Dialogflow. We understand the importance of emergency support services and are actively working to enhance our offerings. Best, Voximplant Team

ZT

Zoila T.

Teleperfonmance

Financial Services

### "Evaluación "

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

8/10

December 11, 2023

Excelente servicio de atención diariamente

Pros

Lo practico para atender al cliente al momento de explicar mi sistema.

Cons

Algunas veces no se escucha al cliente.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

December 19, 2023

Dear Zoila, Thank you for sharing your assessment. We're pleased to hear that our service aids you in explaining your system to clients. We take your feedback seriously and apologize for any instances where the client may not have felt heard. We're committed to continual improvement to ensure excellent daily customer service. Best, Voximplant Team

SR

Santiago R.

Ceo

Architecture & Planning

### " An Excellent Communication Solution for Businesses"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

April 4, 2023

Voximplant Kit is a comprehensive communication platform that offers a wide range of tools and functions to improve the communication of companies with their customers. The cloud-based platform allows companies to connect with customers through different channels such as voice, video, messaging, and chat, giving greater flexibility in how they can communicate with them.

Pros

Voximplant Kit is its intuitive and easy-to-use interface.

Cons

the cost of the platform can be a bit high for some smaller companies

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

December 19, 2023

Thank you for praising Voximplant Kit's intuitive interface. We understand cost concerns and continuously aim to offer value. Your feedback on our versatile communication platform is appreciated. We're committed to ongoing improvements. Voximplant Team

MS

Milton S.

Key Account Manager

Information Technology and Services

### "La mejor herramienta Omnicanal para automatizar Soporte Ventas y Marketing "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 21, 2023

Me encanta la herramienta y me permite ser un desarrollador conversacional sin tener que conocer de código. Si necesito ayuda los desarrolladores hacen funciones simples y todos quedamos felices. El cliente agradece mucho la velocidad que tenemos para cambiar/mejorar los flujos.

Pros

La facilidad para crear escenarios de llamada con las plantillas pre-made aceleran mucho el trabajo. Y la posibilidad de guardar llamados a las APIs más usadas por los clientes nos permite no depender del equipo de IT para muchas tareas que antes si los requerían.

Cons

Podría mejorar los reportes en tiempo real para canales de chat. Actualmente debemos bajar algunos excelentes y procesarlos.

Switched from

[3CX](https://www.capterra.com/p/158704/3CX/)

[Twilio Flex](https://www.capterra.com/p/223888/Twilio-Flex/)

[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)

Mejor precio y solo un producto para todo.

Alternatives considered

[Vozy](https://www.capterra.com/p/170736/Vozy/)

[Aircall](https://www.capterra.com/p/184709/Aircall/)

Reasons for choosing Voximplant Kit

Precio, velocidad de desarrollo y autonomía

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

December 19, 2023

Dear Milton, Thank you for your positive feedback! We're thrilled you find our Omnichannel tool effective for automating Sales and Marketing Support. Your appreciation for call scenario templates and the ability to save calls to APIs is noted. We're working on improving real-time reporting for chat channels. We're glad you enjoy being a conversational developer without coding, and we appreciate your collaboration with developers for quick flow changes. Your insights are valuable as we continue to enhance our tool. Best, Voximplant

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