--- title: "Voximplant Kit Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Voximplant Kit Software - reviews, pricing plans, popular comparisons to other Contact Center products and more." source_url: "https://www.capterra.com/p/10004407/Voximplant-Kit/" page_type: "product" language: "en" --- # Voximplant Kit Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Voximplant Kit ## What is Voximplant Kit? Voximplant Kit is a cloud platform for call centers, offering inbound/outbound calls, call recording, and reporting. It's omnichannel, allowing communication across channels like voice, SMS, and messaging. The platform automates calls with voice prompts and text-to-speech and supports progressive dialing to avoid overwhelming agents. Voximplant Kit streamlines communication, improves efficiency, and enhances customer service. ## What is Voximplant Kit used for? [Contact Center](https://www.capterra.com/contact-center-software/)[Call Center](https://www.capterra.com/call-center-software/)[Predictive Dialer](https://www.capterra.com/predictive-dialer-software/) Top alternative Featured Overall rating Based on 4 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $0.01 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Voximplant Kit?[Manage this product listing](https://www.g2.com/products/voximplant-kit/claim_requests/new?auto=true) ## Voximplant Kit Overview Updated September 2026 AI summary Voximplant Kit is a cloud-based contact center solution designed for businesses of all sizes, offering features such as auto-dialer, call recording, multi-channel communication, and workforce management. It supports agent interfaces, automated routing, and reporting, with optional IVR capabilities. Companies can integrate telephony and chatbot functions to enhance call tracking, quality management, and overall contact center operations. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Voximplant Kit 4.5 (4) VS. [4.2 (466)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting Price $0.01 Usage Based Starting Price $40 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (4) Ease Of Use 4.4 (159) Value For Money 4.0 (4) Value For Money 3.9 (144) Customer Service 4.3 (4) Customer Service 4.1 (148) ## Voximplant Kit alternatives Highest Rated [CTM](https://www.capterra.com/p/152004/Call-tracking-software/) [4.7 (159)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/152004/Call-tracking-software/) [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) [4.2 (570)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting price $27.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/190976/Dialpad-Sell/) [CloudTalk](https://www.capterra.com/p/182004/CloudTalk/) [4.4 (271)](https://www.capterra.com/p/182004/CloudTalk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/182004/CloudTalk/) [ZIWO](https://www.capterra.com/p/171265/ZIWO/) [4.6 (109)](https://www.capterra.com/p/171265/ZIWO/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/171265/ZIWO/) ## FAQs about Voximplant Kit Overview ### What company size and specific industries is Voximplant Kit built for? Voximplant Kit is designed for businesses of all sizes that need cloud-based communication solutions, including call centers, customer support teams, debt collection operations, and similar service-focused organizations. It suits companies that handle high volumes of voice or customer interactions across different sectors. Features and Usability ### What are the key features of Voximplant Kit? Voximplant Kit offers call center management features such as auto-dialer, predictive dialer, automatic call distribution, call routing, and IVR. It also includes call logging, recording, monitoring, real-time analytics, CRM, contact management, live chat, chatbot, workflow management, and third-party integrations for inbound and outbound communication. Integrations ### Which third-party tools and platforms does Voximplant Kit integrate with? Voximplant Kit integrates with 2 third-party tools, including Dialogflow and HubSpot Sales Hub. The integration set covers conversational AI and CRM workflows, giving teams options for automated customer interactions and sales data connection within a single contact center setup. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does Voximplant Kit offer? Voximplant Kit provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars offer scheduled group learning, documentation serves as written reference material, and videos provide self-paced viewing. Getting Started and Support ### What customer support options does Voximplant Kit offer? Voximplant Kit provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback about support experience is available, so user sentiment on response times, helpfulness, or common frustrations cannot be described from the catalog data. ## Features AI summary Based on 1,302 Contact Center reviews Capterra reviewers point to these as the top priorities when choosing contact center software: - **Caller ID** (**46%** of reviewers rated this feature as critical) - **Call Center Management** (**48%**) - **Automatic Call Distribution** (**52%**) Voximplant Kit supports all three of the features buyers rate most highly: **Caller ID**, **Call Center Management**, and **Automatic Call Distribution**. Together, these capabilities help businesses route calls more efficiently, manage contact center operations with greater control, and give teams the visibility they need to handle customer interactions more effectively. Call Recording 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Automated Routing 4.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Tickets are automatically assigned to specific agents based on predefined rules Computer Telephony Integration 4.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Computer-telephony integration is the use of computers to manage telephone calls Multi-Channel Communication 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Agent Interface 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Agents can view and manage all customer requests and interactions. IVR 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Voximplant Kit 55 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Agent Interface: Agents can view and manage all customer requests and interactions. - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Auto-Dialer: System that automatically dials calls - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automatic Call Distribution: Distribute/route/connect calls - Blended Call Center: A call center that both makes and receives calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call List Management: Manage and track all past and future calls. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Live Chat: Ability to chat online in real time - Manual Dialer: Agents choose who to call and when - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Quality Management: Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Recording: Record live video calls to play later - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Voice Mail: Computer-based system that allows users to send and receive voice messages - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.3 (4) 4.3 Based on 4 reviews ## Pricing Value for money 4.0 (4) Free Trial Basic $0.01 Usage Based, Value for money 4.0 (4) 4.0 Based on 4 reviews ## Integrations [ HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (4) 4.3 Based on 4 reviews ## User reviews Overall rating 4.5 Based on 4 reviews Filter by rating 5(3) 4(0) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent OA Oscar A. Head of Sales Engineering Information Technology and Services ### "Excelente voz en español" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 11, 2023 Excelente servicio, muy visual y con una integración muy sencilla con Dialogflow Pros Su voz en español latinoamericana es excelente Cons No ofrecen servicios de apoyo a emergencias Reasons for choosing Voximplant Kit Onboarding sencillo y sin tanto trámite interno Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor December 19, 2023 Dear Reviewer, Thank you for highlighting the excellence of our voice in Latin American Spanish. We appreciate your positive feedback on the service's simplicity and integration with Dialogflow. We understand the importance of emergency support services and are actively working to enhance our offerings. Best, Voximplant Team ZT Zoila T. Teleperfonmance Financial Services ### "Evaluación " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 December 11, 2023 Excelente servicio de atención diariamente Pros Lo practico para atender al cliente al momento de explicar mi sistema. Cons Algunas veces no se escucha al cliente. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor December 19, 2023 Dear Zoila, Thank you for sharing your assessment. We're pleased to hear that our service aids you in explaining your system to clients. We take your feedback seriously and apologize for any instances where the client may not have felt heard. We're committed to continual improvement to ensure excellent daily customer service. Best, Voximplant Team SR Santiago R. Ceo Architecture & Planning ### " An Excellent Communication Solution for Businesses" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 April 4, 2023 Voximplant Kit is a comprehensive communication platform that offers a wide range of tools and functions to improve the communication of companies with their customers. The cloud-based platform allows companies to connect with customers through different channels such as voice, video, messaging, and chat, giving greater flexibility in how they can communicate with them. Pros Voximplant Kit is its intuitive and easy-to-use interface. Cons the cost of the platform can be a bit high for some smaller companies Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 19, 2023 Thank you for praising Voximplant Kit's intuitive interface. We understand cost concerns and continuously aim to offer value. Your feedback on our versatile communication platform is appreciated. We're committed to ongoing improvements. Voximplant Team MS Milton S. Key Account Manager Information Technology and Services ### "La mejor herramienta Omnicanal para automatizar Soporte Ventas y Marketing " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 21, 2023 Me encanta la herramienta y me permite ser un desarrollador conversacional sin tener que conocer de código. Si necesito ayuda los desarrolladores hacen funciones simples y todos quedamos felices. El cliente agradece mucho la velocidad que tenemos para cambiar/mejorar los flujos. Pros La facilidad para crear escenarios de llamada con las plantillas pre-made aceleran mucho el trabajo. Y la posibilidad de guardar llamados a las APIs más usadas por los clientes nos permite no depender del equipo de IT para muchas tareas que antes si los requerían. Cons Podría mejorar los reportes en tiempo real para canales de chat. Actualmente debemos bajar algunos excelentes y procesarlos. Switched from [3CX](https://www.capterra.com/p/158704/3CX/) [Twilio Flex](https://www.capterra.com/p/223888/Twilio-Flex/) [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Mejor precio y solo un producto para todo. Alternatives considered [Vozy](https://www.capterra.com/p/170736/Vozy/) [Aircall](https://www.capterra.com/p/184709/Aircall/) Reasons for choosing Voximplant Kit Precio, velocidad de desarrollo y autonomía Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor December 19, 2023 Dear Milton, Thank you for your positive feedback! We're thrilled you find our Omnichannel tool effective for automating Sales and Marketing Support. Your appreciation for call scenario templates and the ability to save calls to APIs is noted. We're working on improving real-time reporting for chat channels. We're glad you enjoy being a conversational developer without coding, and we appreciate your collaboration with developers for quick flow changes. Your insights are valuable as we continue to enhance our tool. Best, Voximplant ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.