--- title: "Pilla Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Pilla Software - reviews, pricing plans, popular comparisons to other Team Communication products and more." source_url: "https://www.capterra.com/p/10004408/Pilla/" page_type: "product" language: "en" --- # Pilla Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Pilla ## What is Pilla? Pilla is a workflow automation app. It turns the way you already run your operation into structured workflows your team can follow on any device. Design each workflow on a drag-and-drop canvas, combining guidance with the inputs you need: photos, checklists, numbers, text, ratings and signatures. Your team then runs it step by step on the phone, tablet or computer they already use, capturing what they do as they go. Add AI to any step to handle the checks, follow-ups and decisions for you, flagging anything missed so you never have to chase it. Connect your other tools and the right updates reach Slack, Teams or your records automatically. The result: consistent work across every team and location, real-time visibility as it happens, and a full audit trail of photos and data that proves the work was done. Built for operations in hospitality, retail, care, cleaning and beyond. ## What is Pilla used for? [Task Management](https://www.capterra.com/task-management-software/)[Team Communication](https://www.capterra.com/team-communication-software/)[Workflow Management](https://www.capterra.com/workflow-management-software/) Top alternative Featured Overall rating Based on 18 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Pilla?[Manage this product listing](https://www.g2.com/products/pilla/claim_requests/new?auto=true) ## Pilla Overview Updated September 2026 AI summary Pilla offers small and midsize businesses a centralized platform for managing tasks, team communication, and workflows. It enables users to assign tasks, track progress, schedule activities, and collaborate through commenting and shared calendars. Features like a task board view, Gantt timelines, mobile access, and API integration support flexible deployment and help teams coordinate work across devices and locations. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Pilla 4.3 (18) VS. [4.6 (5,315)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting Price Contact vendor Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (18) Ease Of Use 4.7 (5,315) Value For Money 4.5 (13) Value For Money 4.5 (5,072) Customer Service 4.8 (14) Customer Service 4.6 (5,086) ## Pilla alternatives [4.6 (6,117)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Trello](https://www.capterra.com/p/211559/Trello/) [4.5 (23,619)](https://www.capterra.com/p/211559/Trello/reviews/) Starting price $5.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/211559/Trello/) [Jira](https://www.capterra.com/p/19319/JIRA/) [4.4 (15,489)](https://www.capterra.com/p/19319/JIRA/reviews/) Starting price $7.91 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/19319/JIRA/) Highest Rated [Any.do](https://www.capterra.com/p/173614/Any-do/) [4.7 (1,119)](https://www.capterra.com/p/173614/Any-do/reviews/) Starting price $4.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/173614/Any-do/) [View all alternatives](https://www.capterra.com/p/10004408/Pilla/alternatives/) ## FAQs about Pilla Overview ### Which roles and teams benefit most from Pilla? Pilla is most used by hospitality operations leaders, venue owners, and frontline service teams. Directors, managing directors, and operations managers use it to standardize processes, training, and daily oversight, while bartenders, servers, and supervisors rely on it for smoother shift execution, service consistency, and onboarding support. Answer based on 18 reviews Overview ### What company size and industries is Pilla built for? Pilla is for small businesses with deskless teams, with 100% of reviewers from that segment and 67% in hospitality. It also serves food and beverage businesses at 22% and restaurants at 11%, aligning with operations leaders and owners managing standards across hospitality, retail, care, or cleaning sites. Answer based on 18 reviews Features and Usability ### What are the key features of Pilla? Pilla offers task management, assignment management, and progress tracking for work coordination, plus shift scheduling, shift swapping, and automated scheduling for labor planning. It also includes incident reporting, accident investigation, compliance management, audit trail, reporting/analytics, and real-time notifications, along with document storage, forms management, and workflow management. Getting Started and Support ### What training and onboarding options does Pilla offer? Pilla provides live online sessions, documentation, and videos to help teams get started. Live online sessions support guided setup and training, documentation offers written reference material for self-paced review, and videos provide visual walkthroughs of features and steps. Getting Started and Support ### What customer support options does Pilla offer? Pilla provides email/help desk, FAQ/forum, knowledge base, 24/7 live rep, and chat support. No reviewer feedback is available here to describe response times, helpfulness, or common frustrations, so only the listed support channels can be confirmed for user assistance. ## Features AI summary Based on 23,605 Team Communication reviews Capterra data shows that buyers of task management software rank the following features as their top priorities: - **Task Scheduling** (**46%** of reviewers rated this feature as critical) - **Task Editing** (**44%**) - **Workflow Management** (**49%**) Pilla supports all three of the features reviewers rate most important: **Task Scheduling**, **Task Editing**, and **Workflow Management**. Together, these capabilities help teams plan work timelines, update tasks as priorities change, and manage processes more effectively, allowing teams to stay organized and keep projects moving forward. Task Editing 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Edit task information and all related elements Mobile Access 4.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Task Progress Tracking 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Track the status and progress of tasks Activity Tracking 4.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Track and document all activities across devices, networks, and other systems Commenting/Notes 4.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Leave comments and notes on documents for others to view Recurring Tasks 4.3 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Set the frequency of a task's occurrence Pilla 41 features ### All Features - @mentions: An @mention is a way to tag or notify a specific person about a message/post - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Assignment Management: Assign issues and tasks based on availability or required skills - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Business Process Automation: Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Discussions/Forums: Online forums/groups where users can ask questions, share ideas, best practices, etc. - Employee Management: Track employee schedules, availability, and performance across projects and tasks - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Forms Management: Store, manage and track all forms in a centralized location - Gantt/Timeline View: Visual representation of project's schedule, sequence and duration of tasks, benchmarks and dependencies - Meeting Management: Manage the process of planning and scheduling meetings, including agenda creation - Mobile Access: Access software remotely via mobile devices - Payroll Management: Manage employee salary processes, data, taxes, and records administration efficiently - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Recurring Tasks: Set the frequency of a task's occurrence - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Task Board View: UI looks like task board - Task Editing: Edit task information and all related elements - Task Management: Create, manage and track all task activities and progression - Task Progress Tracking: Track the status and progress of tasks - Task Scheduling: Track and manage the scheduling of tasks - Task Tagging: Add labels or tags to tasks - To-Do List: A digital list of items that need to be completed - Training Management: Track employee/learner's progression through training programs - Workflow Configuration: Alter the default workflow to meet your organization's needs - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.2 (18) 4.2 Based on 18 reviews ## Pricing Value for money 4.5 (13) Free Version [View pricing plan details](https://www.capterra.com/p/10004408/Pilla/pricing/) Pay for workflow steps £0.00 Value for money 4.5 (13) 4.5 Based on 13 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (14) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (14) 4.8 Based on 14 reviews ## User reviews Overall rating 4.3 Based on 18 reviews Filter by rating 5(8) 4(7) 3(3) 2(0) 1(0) Mentioned topic Sorted by most recent CO Charlie O. Managing Director Hospitality ### "Excellent operational platform for hospitality" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 8, 2025 VERY GOOD! Would absolutely recommend trying it, especially for single site or smaller operators to use the Pilla templates for their operational checklists. As an owner, it helps you be able to have a day off here and there and know procedures are being followed! Pros It's clarity of presentation, the thought that has gone into it, and above all else, the approach of \[sensitive content hidden\] and team to develop the product to improve it so it fits our needs. Cons Everything we've had issues with the Pilla team has worked to resolve. Switched from [Trail](https://www.capterra.com/p/176765/Trail/) Price and lack of development - too expensive and lack of economy of scale. Trail customer service was pretty good but the Access Group is diabolically bad. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. FO Fran O. Head of People and Culture - Human Ops Restaurants ### "Great people to work with, great system!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 7, 2025 \[sensitive content hidden\] is always online with a speedy reply and is happy to help which makes all the difference. Like any new system being introduced to a team of 70 people who are used to something else, there has been a changeover process but it's been a good and positive one and as it's easy to use people have taken to it quickly. So far we just use the compliance/checklists side so can't comment on the rota system but looks good. Pros It's a great user-friendly system for our daily tasks Cons Nothing that can't be fixed, \[sensitive content hidden\] is always happy to help us out. One thing would be great is ability to more easily add tasks that apply to all sites (as we are multisite) rather than having to duplicate the task - but I am sure this is on the way! Switched from [Trail](https://www.capterra.com/p/176765/Trail/) Not user friendly. App was not good at all. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RH Rebecca H. Executive Assistant to Managing Director Hospitality ### "It was really easy to set up our kitchen compliance" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 16, 2025 Overall we are very pleased with Pilla. It enables us to keep all our important documentation in one place and report any issues efficiently. Pros The team are really helpful and fast to respond, explaining things thoroughly. Pilla has changed the way we work for the better. Cons I've got no negatives to mention. The system is time saving and keeps everything important in one place. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor April 22, 2025 Thanks so much for your review, happy to help and happy to be working with you. PM Poppy M. Marketing and Operations Manager Hospitality ### "Amazing Company" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 10, 2025 Transferring from our previous outdated compliance system seemed like a monumental task but the Pilla team made it feel seamless. With fast responses to any question and heaps of templates to help guide the set up what was need in each task we have been able to streamline our procedures and overall business. Pros Super easy to set up, use across all our sites and great for integrating training with all our teams! Cons It's taken a while to get to where it is but it was well worth the wait. Switched from [Trail](https://www.capterra.com/p/176765/Trail/) It was overcomplicated, messy, glitchy and hard to check that all the sites where completing the tasks to the standard we wanted. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor February 13, 2025 Thanks so much for your feedback! OF Olivia F. Director Hospitality ### "Easy to use and fast support " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 6, 2024 We’re really happy with everything so far! \[sensitive content hidden\]'s great if we have any questions or need support. It’s all very easy to navigate and straight forward to amend. Pros You can tag specific people to action something and they’ll receive a notification straight away. I also like how straight forward it is to use. Cons The updates in the morning can delay completing a list of tasks. Once it refreshes it erases the tasks that have been marked as completed, only if you haven’t completed the whole list. It’s not a major issue, just a minor inconvenience. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor September 19, 2024 Appreciate your review Olivia thanks so much. We are pushing updates once or twice a week at the moment to make the very best product we can and we push those updates overnight so sometimes you will need to refresh in the morning. if you see the notification to refresh - make sure you do that before carrying out any checks and then you won't lose them AM Andy M. Director Food & Beverages ### "User friendly" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 14, 2024 Pros User Friendly system and helpful team. System is very easy to navigate. Cons App needs refreshing quite frequently when being completed overtime. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 16, 2024 Thanks for the review Andy. Appreciate your feedback. We're improving Pilla all the time, and we push one or two updates every week, so if you're browser stays open for a few days then it's likely you'll need a quick refresh before using it 🤟 IB Ian B. Owner Food & Beverages ### "Pilla Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 April 12, 2024 Superb system. Easy to schedule staff rotas and edit. Improved our staff communication of shifts tenfold Pros Instant notifications for teams and clarity of shifts Cons Nothing stands out. Think the videos are crucial Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor April 16, 2024 Thanks for your review Ian, we're so happy Pilla has improved your working. SQ Sean Q. Operations Manager Hospitality ### "Panoramic 34" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 17, 2023 Very good and the PILLA team are very easy to work with. They also very much welcome feedback Pros Customer service. Straight forward. Issues quickly resolved. Cons Regular changes although these ultimately are beneficial. Switched from [Shield](https://www.capterra.com/p/159430/Shield/) Primarily because PILLA is a local company Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor April 16, 2024 We're so happy you like to work with us! Our customer service is really important to us so we're happy you notice how hard we try. AW Alexandra W. Owner Food & Beverages ### "Pilla is easy and simple to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 14, 2023 We used to use Pilla book but the App is much easier and takes up less room! It sends reminders and I can do it on my phone if the work iPad is busy. Pros It’s really easy to use, easy to edit, effective and really easy to implement for others. Cons Nothing- it does exactly what it’s supposed to Reasons for choosing Pilla Liam is a great host and really easy to get hold of if you need help. Pilla is really simple, looks good, easy to use and that’s all I want when asking staff to complete it daily Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor April 16, 2024 Thanks so much for your review, we're really happy you find Pilla so easy to use, that's the goal. EB Erik B. Chef Patron and Founder Hospitality ### "Ok for new businesses that are learning what they need" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 July 1, 2023 It's just ok...if we could afford another more developed tool we might switch. Pros Got us up and running with contrast pretty fast Cons Rota features feel a bit manual, there's no way to work on them on a month basis rather than weekly, some of the functions feel clunky or counterintuitive. Also there's lots of times I'm working on the rota and I get a message that there's a new version of the page and need to refresh which is super frustrating because then I have to start again. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor July 3, 2023 Hi Erik, thanks for feedback. We'll take a look at your improving your rota experience. [View all Reviews](https://www.capterra.com/p/10004408/Pilla/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.