# Pilla Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Pilla the right Employee Scheduling solution for you? Explore 18 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10004408/Pilla/reviews --- Pilla 4.3 (18) [View alternatives](https://www.capterra.com/p/10004408/Pilla/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 3rd, 2026 # Reviews of Pilla Ease of use 4.3 Customer Service 4.8 ## Showing most helpful reviews Showing 1-18 of 18 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CO Charlie O. Managing Director Hospitality Used the software for: 6-12 months ### "Excellent operational platform for hospitality" May 8, 2025 5.0 VERY GOOD! Would absolutely recommend trying it, especially for single site or smaller operators to use the Pilla templates for their operational checklists. As an owner, it helps you be able to have a day off here and there and know procedures are being followed! Pros It's clarity of presentation, the thought that has gone into it, and above all else, the approach of \[sensitive content hidden\] and team to develop the product to improve it so it fits our needs. Cons Everything we've had issues with the Pilla team has worked to resolve. Switched from [Trail](https://www.capterra.com/p/176765/Trail/) Price and lack of development - too expensive and lack of economy of scale. Trail customer service was pretty good but the Access Group is diabolically bad. Review Source PM Poppy M. Marketing and Operations Manager Hospitality Used the software for: Less than 6 months ### "Amazing Company" February 10, 2025 5.0 Transferring from our previous outdated compliance system seemed like a monumental task but the Pilla team made it feel seamless. With fast responses to any question and heaps of templates to help guide the set up what was need in each task we have been able to streamline our procedures and overall business. Pros Super easy to set up, use across all our sites and great for integrating training with all our teams! Cons It's taken a while to get to where it is but it was well worth the wait. Switched from [Trail](https://www.capterra.com/p/176765/Trail/) It was overcomplicated, messy, glitchy and hard to check that all the sites where completing the tasks to the standard we wanted. Review Source Response from Pilla February 13, 2025 Thanks so much for your feedback! SB Sandra B. Director of Business and Operations Hospitality Used the software for: Less than 6 months ### "Good solution for new small businesses" May 12, 2023 3.0 So far my experience with Pilla is positive. My business will continue to use the platform for HR, performance and safety management. Pros I like that Pilla integrates all the features that I need as a business owner, but woudl have to buy separate products for. It makes it super easy to find and enrol new talent. Cons As a new platform I think there's still room for improvement. There's no native app, my staff has had a few issues logging in, checklists aren't as intuitive to use as I thought they would be. Having said that, \[sensitive content hidden\] is super responsive and I trust that all of this will improve quickly. Reason for choosing Pilla Recommended by my business advisor. Review Source Response from Pilla May 18, 2023 Thanks for the review Sandra. Taken your comments onboard and we've spoken with your manager to resolve any issues 👊 FO Fran O. Head of People and Culture - Human Ops Restaurants Used the software for: 6-12 months ### "Great people to work with, great system!" May 7, 2025 5.0 \[sensitive content hidden\] is always online with a speedy reply and is happy to help which makes all the difference. Like any new system being introduced to a team of 70 people who are used to something else, there has been a changeover process but it's been a good and positive one and as it's easy to use people have taken to it quickly. So far we just use the compliance/checklists side so can't comment on the rota system but looks good. Pros It's a great user-friendly system for our daily tasks Cons Nothing that can't be fixed, \[sensitive content hidden\] is always happy to help us out. One thing would be great is ability to more easily add tasks that apply to all sites (as we are multisite) rather than having to duplicate the task - but I am sure this is on the way! Switched from [Trail](https://www.capterra.com/p/176765/Trail/) Not user friendly. App was not good at all. Review Source RH Rebecca H. Executive Assistant to Managing Director Hospitality Used the software for: Less than 6 months ### "It was really easy to set up our kitchen compliance" April 16, 2025 5.0 Overall we are very pleased with Pilla. It enables us to keep all our important documentation in one place and report any issues efficiently. Pros The team are really helpful and fast to respond, explaining things thoroughly. Pilla has changed the way we work for the better. Cons I've got no negatives to mention. The system is time saving and keeps everything important in one place. Review Source Response from Pilla April 22, 2025 Thanks so much for your review, happy to help and happy to be working with you. OF Olivia F. Director Hospitality Used the software for: Less than 6 months ### "Easy to use and fast support " September 6, 2024 5.0 We’re really happy with everything so far! \[sensitive content hidden\]'s great if we have any questions or need support. It’s all very easy to navigate and straight forward to amend. Pros You can tag specific people to action something and they’ll receive a notification straight away. I also like how straight forward it is to use. Cons The updates in the morning can delay completing a list of tasks. Once it refreshes it erases the tasks that have been marked as completed, only if you haven’t completed the whole list. It’s not a major issue, just a minor inconvenience. Review Source Response from Pilla September 19, 2024 Appreciate your review Olivia thanks so much. We are pushing updates once or twice a week at the moment to make the very best product we can and we push those updates overnight so sometimes you will need to refresh in the morning. if you see the notification to refresh - make sure you do that before carrying out any checks and then you won't lose them AM Andy M. Director Food & Beverages Used the software for: Less than 6 months ### "User friendly" August 14, 2024 5.0 Pros User Friendly system and helpful team. System is very easy to navigate. Cons App needs refreshing quite frequently when being completed overtime. Review Source Response from Pilla August 16, 2024 Thanks for the review Andy. Appreciate your feedback. We're improving Pilla all the time, and we push one or two updates every week, so if you're browser stays open for a few days then it's likely you'll need a quick refresh before using it 🤟 SQ Sean Q. Operations Manager Hospitality Used the software for: 2+ years ### "Panoramic 34" December 17, 2023 4.0 Very good and the PILLA team are very easy to work with. They also very much welcome feedback Pros Customer service. Straight forward. Issues quickly resolved. Cons Regular changes although these ultimately are beneficial. Switched from [Shield](https://www.capterra.com/p/159430/Shield/) Primarily because PILLA is a local company Review Source Response from Pilla April 16, 2024 We're so happy you like to work with us! Our customer service is really important to us so we're happy you notice how hard we try. AW Alexandra W. Owner Food & Beverages Used the software for: 1-2 years ### "Pilla is easy and simple to use" December 14, 2023 5.0 We used to use Pilla book but the App is much easier and takes up less room! It sends reminders and I can do it on my phone if the work iPad is busy. Pros It’s really easy to use, easy to edit, effective and really easy to implement for others. Cons Nothing- it does exactly what it’s supposed to Reason for choosing Pilla Liam is a great host and really easy to get hold of if you need help. Pilla is really simple, looks good, easy to use and that’s all I want when asking staff to complete it daily Review Source Response from Pilla April 16, 2024 Thanks so much for your review, we're really happy you find Pilla so easy to use, that's the goal. EB Erik B. Chef Patron and Founder Hospitality Used the software for: Less than 6 months ### "Ok for new businesses that are learning what they need" July 1, 2023 3.0 It's just ok...if we could afford another more developed tool we might switch. Pros Got us up and running with contrast pretty fast Cons Rota features feel a bit manual, there's no way to work on them on a month basis rather than weekly, some of the functions feel clunky or counterintuitive. Also there's lots of times I'm working on the rota and I get a message that there's a new version of the page and need to refresh which is super frustrating because then I have to start again. Review Source Response from Pilla July 3, 2023 Hi Erik, thanks for feedback. We'll take a look at your improving your rota experience. GR Grady R. HR & Training Coordinator Hospitality Used the software for: 2+ years ### "Easy to Use and a hub for everything" May 30, 2023 4.0 Pros It's task function, maintenance schedule, notifications to relevant parties Cons Integrations with other platforms, lack of reporting and data storage Reason for choosing Pilla Ease of use and unified system for everything hospitality Review Source Response from Pilla June 1, 2023 Thanks for taking the time to provide feedback Grady. We'll look into your suggestions. BH Bethan H. Supervisor Hospitality Used the software for: 6-12 months ### "Everything all in one!" May 26, 2023 4.0 It’s great, everything in one place. I’m still learning but I’m learning something new everyday which really explains the vast functions. Pros Being able to set up checklist and set teams to each! Cons Having to put the times for the checklist every time you need to edit them Review Source Response from Pilla June 1, 2023 Thanks for the feedback Bethan, happy you're enjoying Pilla! If you need any support with your learning, let us know. DK Daniel K. Bar supervisor Hospitality Used the software for: Less than 6 months ### "Simple and effective" May 22, 2023 4.0 Pros Compacts a lot of useful apps and info in one near package Cons The interface on my phone is a bit weird Review Source DR David R. Front of House Supervisor Restaurants Used the software for: Less than 6 months ### "Homies on Pilla" May 16, 2023 4.0 Pros Easy clock in and out system. Clear overview of upcoming shifts Cons Would be good to be able to add notes for attention of managers when clocking in and out Review Source Response from Pilla May 18, 2023 Thanks for your feedback David, this is an interesting suggestion. We'll look into this. AR Ayeisha R. Server Hospitality Used the software for: Less than 6 months ### "Does the job" May 16, 2023 4.0 Pros I appreciate being able to access my own timetable without having to look at a graph rota. Cons Nothing so far. Would be nice (but not necessary) to have a workplace forum to communicate with the whole company. Review Source Response from Pilla May 18, 2023 Thanks for the feedback Ayeisha, good suggestion, we'll take a look at that. IB Ian B. Owner Food & Beverages Used the software for: 6-12 months ### "Pilla Review" April 12, 2024 5.0 Superb system. Easy to schedule staff rotas and edit. Improved our staff communication of shifts tenfold Pros Instant notifications for teams and clarity of shifts Cons Nothing stands out. Think the videos are crucial Review Source Response from Pilla April 16, 2024 Thanks for your review Ian, we're so happy Pilla has improved your working. AK Armani K. Bartender Food & Beverages Used the software for: Less than 6 months ### "Pilla review " May 16, 2023 4.0 Pros Easy to use from an employee side every set out very simply. Cons The sign in function doesn’t always work. Review Source Response from Pilla May 18, 2023 Thanks for the feedback Armani, we've spoken to the Manager and hopefully all issues have been resolved. JP Jenna P. Bartender Hospitality Used the software for: Less than 6 months ### "Jenna" May 16, 2023 3.0 Difficult to download Pros It’s easy to see what hours I have on my rota Cons The clocking in system is difficult toUse, we are in less control of our hours with a QR code Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.