--- title: "Truecaller for Business Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Truecaller for Business Software - reviews, pricing plans, popular comparisons to other Customer Satisfaction products and more." source_url: "https://www.capterra.com/p/10004459/Truecaller-for-Business/" page_type: "product" language: "en" --- # Truecaller for Business Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Truecaller for Business ## What is Truecaller for Business? Truecaller for Business offers verified business caller IDs to improve communication between businesses and customers. The green Caller ID verifies the legitimacy of the Business and reduces identity theft and phishing scams. It also enhances call pick-up rates, allows for the management of business numbers, and provides insights on campaigns. The Truecaller community of over 270 million active users continues to mark potentially spam calls, even if they have a verified badge. ## What is Truecaller for Business used for? [Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $205 Usage Based, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Truecaller for Business Overview Updated September 2026 AI summary Truecaller for Business equips organizations of all sizes with tools to measure and improve customer satisfaction, offering features such as survey management, customer segmentation, engagement tracking, and visual analytics. Delivered via cloud or web, it supports multi-channel communication, including SMS and chat, and provides options for third-party integrations and an activity dashboard to monitor performance metrics and feedback. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Truecaller for Business 5.0 (2) VS. [4.6 (10,512)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) Starting Price $205 Usage Based, Per Month Starting Price $30 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (2) Ease Of Use 4.6 (10,499) Value For Money 5.0 (2) Value For Money 4.4 (6,536) Customer Service 5.0 (2) Customer Service 4.3 (5,845) ## Truecaller for Business alternatives Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## FAQs about Truecaller for Business Overview ### What company size and specific industries is Truecaller for Business built for? Truecaller for Business is designed for businesses operating in India, South Africa, Israel, Egypt, Nigeria, and Malaysia. The vendor description does not specify a company size or industry focus, so the product appears intended for organizations across those markets rather than a particular sector or business tier. Features and Usability ### What are the key features of Truecaller for Business? Truecaller for Business offers an activity dashboard, performance metrics, and visual analytics for tracking engagement and customer experience. Core communication features include chat/messaging, SMS messaging, and multi-channel communication. It also includes customer segmentation, feedback management, survey/poll management, CSAT survey structure, NPS survey structure, and third-party integrations. Getting Started and Support ### What training and onboarding options does Truecaller for Business offer? Truecaller for Business provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation and videos offer written and visual reference material for setup, feature review, and ongoing learning. Getting Started and Support ### What customer support options does Truecaller for Business offer? Truecaller for Business provides Email/Help Desk, FAQ/Forum, and a Knowledge Base for customer support. Support quality cannot be assessed from user feedback here, so the listed channels are the only confirmed options. The FAQ/Forum and Knowledge Base can help users find answers, while Email/Help Desk handles direct inquiries. ## Features AI summary Based on 2,092 Customer Satisfaction reviews Capterra reviewers highlight these as the features buyers value most when choosing customer satisfaction software: - **Customer Experience Management** (**46%** of reviewers rated this feature as critical) - **Customizable Forms** (**45%**) - **Feedback Management** (**41%**) Truecaller for Business supports **Customer Experience Management** and **Feedback Management**, giving teams a way to track customer interactions and collect input that can improve service quality. However, it does not include **Customizable Forms**. Instead, it offers **Survey/Poll Management** (**43%**), which still helps businesses gather structured customer input and measure satisfaction trends over time, helping teams respond to feedback faster and make better customer experience decisions. Customer Experience Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Feedback Management 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Survey/Poll Management 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Create and administer polls and surveys Chat/Messaging 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Engagement Tracking 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Tracks metrics that provide insight into how a user interacts with any interface or product Multi-Channel Communication 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Truecaller for Business 14 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Chat/Messaging: Communicate using direct chat or messages within the system - CSAT Survey Structure: Survey designed the measure customer satisfaction with a product, service, and more - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - NPS Survey Structure: Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - SMS Messaging: Send messages via SMS - Survey/Poll Management: Create and administer polls and surveys - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data --- Features 5.0 (2) 5.0 Based on 2 reviews ## Pricing Value for money 5.0 (2) Basic $205.00 Usage Based,Per Month Value for money 5.0 (2) 5.0 Based on 2 reviews ## Support, customer service and training options Customer Service 5.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (2) 5.0 Based on 2 reviews ## User reviews Overall rating 5.0 Based on 2 reviews Filter by rating 5(2) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Ugue K. Comptable Accounting ### "Bon logiciel" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 4, 2023 Pros Trucaller permet de communiquer facilement sans problème Cons Trucaller consomme beaucoup de données, ce qui épuise l'économie des utilisateurs Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VS vivek S. Design Animation ### "Truecaller for Business" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 26, 2023 Pros At the point when I had Truecaller introduced on my telephone, I used to get practically everyday calls from phone salespeople. One day I uninstalled it for making some free space.Presto! I don't get spam calls any longer. Cons One of the essential highlights that accompany Truecaller is its call ID highlights. This is likewise the fundamental motivation behind why many individuals choose to download and utilize Truecaller. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.