--- title: "Loop Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Loop Software - reviews, pricing plans, popular comparisons to other Business Performance Management products and more." source_url: "https://www.capterra.com/p/10004510/Loop/" page_type: "product" language: "en" --- # Loop Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Loop ## What is Loop? Business Performance Management for companies with a network of sites, stores or outlets. Deploy tailored KPIs to reveal issues. Create, assign and monitor actions and their impact. Uphold standards. Empower your teams. From head office to individual sites and all team members in between, Loop ensures everyone is working from a single source of truth to achieve the same goals. Loop gives you the tools you need to manage your network, boost sales, measure performance and maintain standards. ## What is Loop used for? [Business Performance Management](https://www.capterra.com/business-performance-management-software/)[Dashboard](https://www.capterra.com/dashboard-software/)[Business Intelligence](https://www.capterra.com/business-intelligence-software/) Top alternative Featured Overall rating Based on 7 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price £1500 Other, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Loop?[Manage this product listing](https://www.g2.com/products/river-software-loop/claim_requests/new?auto=true) ## Loop Overview Updated September 2026 AI summary Loop provides businesses of all sizes with cloud-based business intelligence and performance management tools, offering dashboards, data visualization, analytics, and reporting capabilities. Supporting multiple data sources and real-time monitoring, it includes collaboration features, customizable reports, and access controls. Loop is suited for organizations seeking to track metrics, analyze trends, and inform strategic planning across retail, sales, or franchise operations. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Loop 4.4 (7) VS. [4.5 (15)](https://www.capterra.com/p/47491/Corporater-Business-Management-Platform/reviews/) Starting Price £1500 Other, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (7) Ease Of Use 4.1 (138) Value For Money 4.8 (5) Value For Money 4.2 (91) Customer Service 4.7 (7) Customer Service 4.6 (124) ## Loop alternatives Highest Rated [4.6 (27)](https://www.capterra.com/p/113352/SpiderImpact/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.5 (286)](https://www.capterra.com/p/169053/Looker/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Board](https://www.capterra.com/p/73473/BOARD/) [4.5 (138)](https://www.capterra.com/p/73473/BOARD/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/73473/BOARD/) [Adaptive from Workday](https://www.capterra.com/p/130072/Adaptive-Insights/) [4.5 (235)](https://www.capterra.com/p/130072/Adaptive-Insights/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/130072/Adaptive-Insights/) ## FAQs about Loop Overview ### What company size and specific industries is Loop built for? Loop is designed for large organisations with networks of physical sites, stores, or outlets, especially those in retail, hospitality, automotive, and franchise operations. It fits businesses that manage multiple locations and need a system suited to distributed, customer-facing environments across these sectors. Features and Usability ### What are the key features of Loop? Loop offers data security, access controls/permissions, and secure data storage for protecting information. It also includes dashboards, KPI monitoring, scorecards, and visual analytics for tracking performance. Additional features cover real-time reporting, alerts/notifications, task management, data integration, data import/export, and third-party integrations. Integrations ### Which third-party tools and platforms does Loop integrate with? Loop integrates with Microsoft Excel, Microsoft Power BI, and Tableau for analytics and reporting. These cataloged connections cover common spreadsheet and business intelligence workflows, giving Loop users access to three third-party platforms for data analysis and visualization. Getting Started and Support ### What training and onboarding options does Loop offer? Loop provides in person training, live online sessions, and webinars to help teams get started. In person training supports direct, face-to-face instruction, live online sessions allow guided remote setup, and webinars offer scheduled group learning and product overviews. Getting Started and Support ### What customer support options does Loop offer? Loop provides Email/Help Desk, Phone Support, and Chat. Support is available through these channels for users who need direct assistance, account help, or quick questions. No reviewer feedback is available here to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 2,582 Business Performance Management reviews Capterra data shows that buyers of business intelligence software rank the following features as their top priorities: - **Dashboard Creation** (**55%** of reviewers rated this feature as critical) - **Multiple Data Sources** (**60%**) - **Reporting/Analytics** (**53%**) Loop supports all three features that reviewers identify as most important: **Dashboard Creation**, **Multiple Data Sources**, and **Reporting/Analytics**. Combined, these capabilities help businesses bring data together from different systems, turn it into clear visual dashboards, and track performance through reporting, giving teams the insights they need to make faster and better-informed decisions. Reporting/Analytics 4.4 (5) 40.00% of 5 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Data Connectors 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Connect to big data sources Data Visualization 4.5 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Graphical representation of data Data Import/Export 4.2 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Import and export data to and from software applications KPI Monitoring 4.6 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Tracking the status of previously identified performance measurements Goal Setting/Tracking 4.3 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Establish measurable goals and objectives and track their progress over a specific period of time Loop 62 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Benchmarking: Compare key metrics for the business against prominent players in the industry - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Dashboard Creation: Creation and customization of dashboards - Data Connectors: Connect to big data sources - Data Extraction: Automatically retrieve and pull information from documents, websites, images, data sets, and other sources - Data Import/Export: Import and export data to and from software applications - Data Integration: Combining data from different sources and providing a unified view - Data Management: Ability to handle large datasets - Data Migration: Move from one database to another, or upgrade the version of database software being used - Data Security: Protect sensitive data for digital privacy - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Data Visualization: Graphical representation of data - Document Storage: Store and organize documents in a centralized system - For Retail: For Retail Stores - For Sales Teams/Organizations: Caters to sales teams - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - Interaction Tracking: Track interaction history by documenting conversations for contacts - Key Performance Indicators: Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity - KPI Monitoring: Tracking the status of previously identified performance measurements - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Location: Manage and support multiple locations - Multiple Data Sources: Allows users to manage data from a number of sources - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Profitability Analysis: Evaluate the degree to which business operations bring monetary gains - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Public Dashboards: Publish dashboard publicly on various platforms - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sales Reports: Reports specific to sales analysis for trends and strategies - Sales Trend Analysis: Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. - Scheduled/Automated Reports: Set a time to generate routine reports automatically - Scorecards: Visual representation of performance data, enabling users to monitor progress, identify trends, and make data-driven decisions - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Self Service Data Preparation: Access, combine, transform, and store data without the help of an IT department - Single Sign On: Allow users to access multiple services after entering their login credentials once - Strategic Planning: At a high level, visualize a preferred outcome, define goals and identify specific steps to achieve them - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Trend/Problem Indicators: Visually identify direction of development and areas that require attention - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data --- Get Advice We can help you find the software with the features you need. Features 4.4 (7) 4.4 Based on 7 reviews ## Pricing Value for money 4.8 (5) Basic £1,500 Other,Per Month Value for money 4.8 (5) 4.8 Based on 5 reviews ## Integrations [ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ Tableau](https://www.capterra.com/p/208764/Tableau/)[ Microsoft Power BI](https://www.capterra.com/p/176586/Power-BI/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (7) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (7) 4.7 Based on 7 reviews ## User reviews Overall rating 4.4 Based on 7 reviews Filter by rating 5(4) 4(2) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent Alun B. Business Sales Development Manager Automotive ### "User Opinion" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 August 29, 2023 The system was designed for another part of the business but has been adaptable to be used in our department. Pros The Visit reporting really helps in tracking activity and makes meetings and action auditable. Cons User categories could be improved especially for action planning. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RS rob S. Area Sales Manager Automotive ### "Field team usage" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 18, 2023 Excellent system that even the network comment how easy it is. Proof is the fact the network access it to check data.The support set up is incredible and they always seem to be just behind you be it support or admin user access Pros Ease of filtering and visit report creation pulling in actions and opening pages in new tabs to multi page work at once Cons The visit report layout and the key elements that need to be read sometimes get lost, however this is improving, but font, colour and bold on the actual PDF could improve things Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JH Jamie H. Data & Insight Manager Automotive ### "Dealer loyalty reporting" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 16, 2023 Loop provides a really efficient way to update and share reporting with our dealer network Pros Loop provides our dealer network with access to loyalty reporting enabling users to self serve and monitor performance Cons I don't think there are any cons about Loop Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SM Sofia M. Project Manager - Global Tools Machinery ### "Loop Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 16, 2023 Pros \- Excellent and prompt support from the team- Software ease of use- Data visualization & analysis- Survey and Action Center functionalities Cons Not what I liked the least but an improvement opportunity is to further enhance loop´s reporting functionalities (when it comes to comparing data) which I know the team is constantly working on Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SB Steve B. Area Manager Automotive ### "Loop Review " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 14, 2023 Pros Allows for all performance metrics to be in one place, making for easy retrieval and more effective business reviews. Cons Some parts of the system has multiple ways to do the same thing. As an example, when setting actions. Whilst this give great flexibility, it can also lead to confusion. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JW James W. Head of IT Business Partners & Innovation Hub Automotive ### "Lotus in the Loop" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 31, 2023 I worked with River at Jaguar Land Rover where we deployed a version called Insight to the global retailer network. I was very keen to bring this capability to Lotus, albeit a leaner, lighter version - that has continued to grow organically with the business. It's been great to see the relationship develop so positively with the Commercial teams - not just IT. Pros Loop is a highly intuitive product, and highly customisable. The stand-out benefit of Loop however, is the team at River behind the software. The business engagement, requirements understanding, and collaboration in effectively deploying to market - is standout. Cons This isn't really a criticism, but it is possible to go too far on customisation - which obviously increases cost. It's important that the customer agrees the requirements and development priorities. Reasons for choosing Loop We could have gone with PowerBI dashboard reporting, and a separate task management / audit system for the retailers. However, to bring all of this functionality together in one platform is highly valuable. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. OM Omkar M. Project Management Intern Automotive ### "Platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 26, 2023 Pros Support from the team for any bugs and issues faced Cons No Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/10004510/Loop/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.