--- title: "Livserv Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Livserv Software - reviews, pricing plans, popular comparisons to other Live Chat products and more." source_url: "https://www.capterra.com/p/10004547/LivServ/" page_type: "product" language: "en" --- # Livserv Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 25, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Livserv ## What is Livserv? Livserv.ai is a conversational AI platform that helps businesses automate customer interactions, generate high-quality leads, and drive sales through intelligent chat automation. Built for modern businesses, Livserv.ai enables organizations to engage website visitors instantly, respond to customer queries in real time, and convert conversations into qualified opportunities without manual intervention. The platform supports automation across multiple touchpoints, including websites and WhatsApp, making it easier to manage and scale customer communication. Livserv.ai is particularly effective for industries such as real estate, healthcare, education, and service-based businesses where timely engagement plays a critical role in conversions. By automating repetitive tasks like lead capture, qualification, appointment booking, and follow-ups, businesses can significantly improve efficiency and reduce response delays. ## What is Livserv used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Lead Nurturing](https://www.capterra.com/lead-nurturing-software/) Top alternative Featured Overall rating Based on 10 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $100 Usage Based, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Livserv?[Manage this product listing](https://www.g2.com/products/livserv/claim_requests/new?auto=true) ## Livserv Overview Updated August 2026 AI summary Livserv offers live chat and lead nurturing capabilities for small businesses seeking real-time consumer engagement. It features chat messaging, proactive chat, chat transcripts, and multi-channel communication, with optional integration through APIs and CRM support. Available via cloud and web-based deployment across multiple platforms, Livserv is designed to help businesses manage and track interactions efficiently. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Livserv 4.5 (10) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $100 Usage Based, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (10) Ease Of Use 4.6 (16,466) Value For Money 4.5 (10) Value For Money 4.6 (11,516) Customer Service 4.4 (10) Customer Service 4.7 (10,729) ## Livserv alternatives [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (32)](https://www.capterra.com/p/10031687/Text/#reviews) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars Highest Rated [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) [4.7 (16,466)](https://www.capterra.com/p/180345/WhatsApp/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/180345/WhatsApp/) [View all alternatives](https://www.capterra.com/p/10004547/LivServ/alternatives/) ## FAQs about Livserv Overview ### Which roles and teams benefit most from Livserv? Livserv is most used by digital marketing teams, content specialists, IT managers, and business leaders who need coordinated customer engagement. Marketing roles use it to manage campaigns, track performance, and improve lead generation, while executives monitor outcomes and IT teams support implementation, integrations, and smooth day-to-day platform operations. Answer based on 10 reviews Overview ### What company size and industries is Livserv built for? Livserv is built mainly for small businesses in real estate, with 60% of reviewers from small companies and 50% from real estate. It also serves midsize businesses at 30%, especially in healthcare, education, and services, while reviewer use is concentrated in architecture and planning and commercial real estate, each at 10%, for live chat. Answer based on 10 reviews Features and Usability ### What are the key features of Livserv? Livserv offers lead generation and real-time consumer-facing chat as core features, plus live chat, chatbot, and proactive chat for customer communication. It also includes CRM, customer database, lead capture, website visitor tracking, transcripts and chat history, reporting and statistics, activity dashboard, and customer service analytics. Integrations ### Which third-party tools and platforms does Livserv integrate with? Livserv integrates with CRM\_, Joomla, Shopify, and WordPress. These catalog integrations cover customer management and website publishing platforms, giving Livserv compatibility with common business and content systems. Getting Started and Support ### What training and onboarding options does Livserv offer? Livserv provides live online training to help teams get started. This format supports guided setup and real-time instruction from a trainer, allowing users to ask questions and follow along during scheduled sessions. Getting Started and Support ### What customer support options does Livserv offer? Livserv provides Email/Help Desk, FAQ/Forum, 24/7 Live Rep, and Chat support. Customer feedback on support quality is not available in the catalog data, so no claims can be made about response times, helpfulness, or common frustrations. ## Features AI summary Based on 6,967 Live Chat reviews Not all Live Chat products cover every priority buyers care about most. Here is what Capterra reviewers identify as essential when choosing a solution: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**44%**) Livserv supports **Chat/Messaging** and **Multi-Channel Communication**, so teams can manage conversations across touchpoints and respond to customers through the channels they already use. However, it does not include **Real-Time Notifications**. Instead, it offers **Real-time Consumer-facing Chat** (**43%**) and **Transcripts/Chat History** (**36%**), which give teams another way to stay connected with customers and review past interactions for better follow-up, helping businesses respond more consistently and maintain service context over time. Chat/Messaging 4.3 (6) 50.00% of 6 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Multi-Channel Communication 4.0 (7) 42.86% of 7 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Transcripts/Chat History 3.8 (4) 25.00% of 4 reviewers that rated this feature as important or highly important View messages sent by both parties during the chat conversation Lead Capture 4.8 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Automatically identify and save contact information of potential customers Proactive Chat 4.0 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Copy on the page or chat window encouraging the user to engage with the chat option Activity Dashboard 4.3 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities Livserv 14 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Chat/Messaging: Communicate using direct chat or messages within the system - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Lead Capture: Automatically identify and save contact information of potential customers - Lead Generation: Manage the process of attracting and converting business prospects into leads - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Transcripts/Chat History: View messages sent by both parties during the chat conversation --- Get Advice We can help you find the software with the features you need. Features 4.2 (10) 4.2 Based on 10 reviews ## Pricing Value for money 4.5 (10) Free Trial Basic $100.00 Usage Based,Per Month Value for money 4.5 (10) 4.5 Based on 10 reviews ## Integrations [ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Joomla](https://www.capterra.com/p/161648/Joomla/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (10) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (10) 4.4 Based on 10 reviews ## User reviews Overall rating 4.5 Based on 10 reviews Filter by rating 5(5) 4(5) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent SS SHIVANI S. DIGITAL MARKETING Real Estate ### "G Square Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 October 28, 2024 The overall experience with Livserv till now was excellent. Pros The timely and frequent response from the team. Cons Nothing particular so far the experience was good. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CT Cehthan T. Digital Marketing Executive Real Estate ### "Livserv Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 October 19, 2024 Our overall experience with LivServ has been positive. The platform provides effective lead management and engagement tools, which have streamlined our customer interactions. The interface is user-friendly, and the support team is responsive and helpful whenever we’ve needed assistance. LivServ has played a significant role in enhancing our customer service experience. Pros Whwn it comes to resolving the issue, you guys are the quickest Cons Sometimes it's not accurate while searching. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BG Bibin G. Manager IT Commercial Real Estate ### "Excellent service " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 18, 2024 Overall good. They are giving best service Pros Overall good , good service , nice staff Cons I think there is nothing. Good service from their side. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GR Gowtham R. Digital Marketing Executive Real Estate ### "overall had a great experience" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 October 18, 2024 Prompt Response and Service provided by the team Pros Great Service and Support Provided by the team. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NS Naveen S. CEO Computer Software ### "Good Product to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 October 18, 2024 It is easy to use and easy quick no code installation. The dashboard is user-friendly. Pros My marketing team is able to analyse using their dashboard easily and ROI is very decent Cons Not extending their features to CRM but they aren't. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PR Prakash R. AGM - Digital Marketing Real Estate ### "Livserv User Experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 17, 2024 We have been using Livserv for past 8 years it has helped us in acquiring new customers with low churn rate. Pros 24/7 live support for bussiness. Low TAT for updates. Cons Backend Interface can have more option and data storage on their server should be unlimited. Switched from [Kenyt AI Agents](https://www.capterra.com/p/231201/KenytAI/) Robust backend support and any update for our knowledge base is done with low TAT. Alternatives considered [Kenyt AI Agents](https://www.capterra.com/p/231201/KenytAI/) Reasons for choosing Livserv Better service and value for money than the competition. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VN VENKATAKRISHNAN N. NA Real Estate ### "Exceptional Service and Web Performance Enhancement by LivServ" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 17, 2024 My experience with LivServ has been highly positive. Their 24/7 customer support is reliable and always available to address any issues or requests promptly, which significantly enhances user engagement on our website. Their suggestions have effectively reduced bounce rates and minimized spam, ensuring that our web pages perform optimally. The team's proactive approach and insightful recommendations have been crucial in maintaining a smooth and user-friendly web experience. Pros Flexibility & Convenience according to the client requirement. Cons Their ideas and suggestions effectively prevent the web page from experiencing high bounce rates or being flagged as spam. Most notably, their 24/7 service is truly commendable and sets them apart. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RS Rahul S. Director Health, Wellness and Fitness ### "Good to refer to your potential clients." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 17, 2024 Pros Their customer service is excellent, consistently responding on time and resolving issues as quickly as possible. Cons They don't have multiple branches, there's only one located in Bangalore, and meetings are limited to once a year. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VN Vidya N. Vice President Marketing Architecture & Planning ### "Great Service, Quick Turnaround Time & Prompt Response" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 October 17, 2024 Account Manager \[sensitive content hidden\] gives a quick response and timely delivery. I am using this service for the last 12 years and has been successful in handling lead generation and customer service for my website. Pros Customer Service, Timely Response and Very helpful for generating leads for my company with cost effective solutions. Their hybrid model with GPT is giving a great experience to the customer and the reply from the BOT is very quick and accurate that the customer does not need to wait. Clients get their information promptly on my website - fitouts.bnainida.com for their enquiries Cons When I give a request of a new feature, they take some time for the development of the feature. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MG Manav G. Content Consultant Marketing and Advertising ### "Best Conversational AI For WhatsApp" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 16, 2024 Great customer support. The AI engine gives amazing responses! Pros It's the ability to integrate with WhatsApp. Cons It lacks KB functionality which other leaders like Tawk.to offers. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/10004547/LivServ/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.