--- title: "Barclay VoIP Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Barclay VoIP Software - reviews, pricing plans, popular comparisons to other VoIP products and more." source_url: "https://www.capterra.com/p/10004769/Barclay-VoIP/" page_type: "product" language: "en" --- # Barclay VoIP Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Barclay VoIP ## What is Barclay VoIP? Barclay VoIP is a cloud-hosted or on-premise telephone system for businesses in the UK. The solution allows users to communicate in a more reliable and flexible way with remote working, call recording and reporting available. The system allows for a scalable environment, giving employees the ability to work remotely through the Collaborative application which is available on mobile and desktop devices. Communicate how you like, when you like, while offering customers an enhanced experience ## What is Barclay VoIP used for? [VoIP](https://www.capterra.com/voip-software/) Top alternative Featured Overall rating Based on 17 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price £10 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Barclay VoIP?[Manage this product listing](https://www.g2.com/products/barclay-voip/claim_requests/new?auto=true) ## Barclay VoIP Overview Updated September 2026 AI summary Barclay VoIP delivers cloud-based voice and unified communications for small businesses, providing tools such as call center management, call recording, IVR, and CRM integration. With features like video conferencing, chat, mobile access, and real-time analytics, it supports business communication and collaboration across devices, and offers API connectivity and third-party integrations for workflow coordination. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Barclay VoIP 4.8 (17) VS. [4.7 (209)](https://www.capterra.com/p/218251/Wildix/reviews/) Starting Price £10 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (17) Ease Of Use 4.6 (698) Value For Money 4.8 (16) Value For Money 4.2 (678) Customer Service 5.0 (17) Customer Service 4.6 (648) ## Barclay VoIP alternatives [4.4 (468)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars Highest Rated [VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/) [4.8 (698)](https://www.capterra.com/p/203084/VoIP-ms/reviews/) Starting price $1.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/203084/VoIP-ms/) [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) [4.5 (11,159)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) Starting price $4.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/168668/Microsoft-Teams/) [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) [4.6 (14,682)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) [View all alternatives](https://www.capterra.com/p/10004769/Barclay-VoIP/alternatives/) ## FAQs about Barclay VoIP Overview ### Which roles and teams benefit most from Barclay VoIP? Barclay VoIP benefits office administrators, reception and facilities teams, finance and accounts staff, and operations leaders who need dependable business calling and call routing. HR, IT, and project or commercial managers use it to coordinate internal communication, handle client inquiries efficiently, and maintain smooth day-to-day office workflows. Answer based on 17 reviews Overview ### What company size and industries is Barclay VoIP built for? Barclay VoIP is built primarily for small businesses, which make up 94% of reviewers, with strongest adoption in Construction at 29%. It also serves midsize businesses at 6%, plus Retail and Wholesale companies at 12% each, and is used across UK industries from sole traders to enterprise organisations for VoIP. Answer based on 17 reviews Features and Usability ### What are the key features of Barclay VoIP? Barclay VoIP offers CRM plus call center tools such as automatic call distribution, call queues, call routing, call monitoring, and call recording. It also includes IVR, call transfer, call reporting, real-time analytics, chat/messaging, video conferencing, mobile access, API support, access controls/permissions, and third-party integrations. Integrations ### Which third-party tools and platforms does Barclay VoIP integrate with? Barclay VoIP connects natively to Microsoft 365 for business communication and productivity workflows. The integration supports calendar, email, and account coordination within the Microsoft ecosystem. Getting Started and Support ### What training and onboarding options does Barclay VoIP offer? Barclay VoIP provides in person training, live online sessions, documentation, and videos to help teams get started. In person and live online formats support guided instruction, while documentation and videos offer written and visual reference materials for self-paced review and setup. Getting Started and Support ### What customer support options does Barclay VoIP offer? Barclay VoIP provides email/help desk, phone support, and chat. Support coverage is listed across these channels, but no reviewer feedback is available to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 2,539 VoIP reviews Capterra data shows that buyers of VoIP software rank the following features as their top priorities: - **VoIP Connection** (**69%** of reviewers rated this feature as critical) - **Screen Sharing** (**69%**) - **Online Voice Transmission** (**58%**) Barclay VoIP includes **Online Voice Transmission**, but it does not offer **VoIP Connection** or **Screen Sharing**. Instead, it provides other features that reviewers also rate highly, including **Video Conferencing** (**63%**), **Mobile Access** (**56%**), and **Chat/Messaging** (**54%**). These features help businesses support team communication across devices, handle virtual meetings, and keep conversations moving in real time, giving teams practical ways to stay connected and work together efficiently. Online Voice Transmission 4.5 (13) 46.15% of 13 reviewers that rated this feature as important or highly important Transmit voice and other information digitally Call Conferencing 5.0 (7) 14.29% of 7 reviewers that rated this feature as important or highly important Facilitate virtual conferences that connect multiple people remotely Access Controls/Permissions 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Alerts/Notifications 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Call Monitoring 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Call Recording 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Barclay VoIP 39 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Automatic Call Distribution: Distribute/route/connect calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Conferencing: Facilitate virtual conferences that connect multiple people remotely - Call List Management: Manage and track all past and future calls. - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Queues: Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Screening: View caller ID details such as name and number and determine how to respond by prioritizing or blocking it - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Caller ID: Identify the number and contact information of a caller before answering the phone - Chat/Messaging: Communicate using direct chat or messages within the system - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Reports: Alter the layout and content of reports - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Live Chat: Ability to chat online in real time - Mobile Access: Access software remotely via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Online Voice Transmission: Transmit voice and other information digitally - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - SIP Trunking: Enables the connectivity to send and receive calls over the internet - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Unified Communications: Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration - Video Conferencing: Connect with meeting participants remotely over video - Voice Mail: Computer-based system that allows users to send and receive voice messages --- Get Advice We can help you find the software with the features you need. Features 4.7 (17) 4.7 Based on 17 reviews ## Pricing Value for money 4.8 (16) Basic £10.00 Per User,Per Month Value for money 4.8 (16) 4.8 Based on 16 reviews ## Integrations [ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (17) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (17) 5.0 Based on 17 reviews ## User reviews Overall rating 4.8 Based on 17 reviews Filter by rating 5(13) 4(4) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent LP luke P. welder Construction ### "good system" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 May 5, 2023 Pros very easy to use and good customer service Cons i feel that the transferring of calls could be made easier Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AM Amy M. accounts admin Construction ### "Great" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 April 25, 2023 Very good, we have good communication with staff Pros Barclay VoIP is very easy and straight forward to use - calls are more efficienct Cons Nothing all seems to be working great, no issues with anything. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MM Margaret M. Senior Project Manager Events Services ### "Very straight forward" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 14, 2023 Friendly, helpful staff - any queries we have are answered promptly. 5\* service Pros Straight forward, easy to use with great customer support from Barclay Cons Nothing! We haven't tried to use it with any other applications yet though. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DT Daniel T. Managing Director Mechanical or Industrial Engineering ### "Excellent product and customer service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 13, 2023 Pros The product is easy to use, intuitive and is extremely reliable. Whenever we have questions relating to the product, the account manager and team are very helpful, knowledgeable and efficient in answering or solving our problem. Initial setup and integration was straightforward and seamless. Cons Overall we are very happy with the Barclay VoIP. The only issues we have had relate to the mobile phone app which can be unreliable. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MB Mark B. Managing Director Security and Investigations ### "A fantastic product and service with Barclays " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 13, 2023 Brilliant Pros It was easy to use and the voice and noise quality is brilliant, highly recommended Cons Nothing to date, has worked well so far. Reasons for choosing Barclay VoIP They offer a good high quality service abd has been great to date. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CA Christine A. Receptionist Construction ### "Excellent service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 13, 2023 Very pleased with the level of service received from \[sensitive content hidden\]. Pros Great support, flexibility and efficiency. Cons The system has only been installed for a short period but to date no cons. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SK Susan K. Office Manager Retail ### "Excellent service and product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 13, 2023 Overall we are extremely satisfied with Barclay VoIP and would have no hesitation in recommending it. Pros This is a very cost effective way of making phone calls. The set up was professional and pain free. The support offered by Barclay Digital Services is excellent although we have not really had to bother them often as it is a very hassle free system. Cons I have no problem with the system at all. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. GL George L. It assistant Retail ### "Barclays review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 13, 2023 All very good no complaints Pros Speed and effectiveness of their customer service is top class Cons None everything was fine from our point of view Reasons for choosing Barclay VoIP Value for money and customer feedback Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. NA Neil A. Facilities administrator Non-Profit Organization Management ### "Charitable usage" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 13, 2023 Barclays VoIP allow us to complete all of the daily tasks that we require with good products and even better support. Staff are helpful and always ready to assist, in whatever way we need. Pros Equipment is very easy to use and good quality. Staff are very helpful with any issues that occur, no matter what we may need. Cons We are happy with the services received. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CV cherylee V. OPERATIOS MANAGER Wholesale ### "Glad we made the switch to Barclay" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 6, 2023 We switched to Barclay from BT as BT was difficult to get through to the correct person in the correct department also the costs were becoming unreasonable and BT simply could not care less one way or the other Pros The transition from BT to Barclay was seamless and everything happened exactly as \[sensitive content hidden\] said it would no disruption or downtime and the system is capable of much more than we use it for currently and the savings made each month is substantial and the staff in Barclay are very helpful and knowledgeable and nothing is too much trouble Cons We genuinely have nothing negative to say about Barclay everything has went to plan - yes a few initial teething issues but was very quickly resolved and it was more from our end not Barclay. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/10004769/Barclay-VoIP/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.