# Barclay VoIP Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Barclay VoIP the right VoIP solution for you? Explore 17 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10004769/Barclay-VoIP/reviews --- Barclay VoIP 4.8 (17) [View alternatives](https://www.capterra.com/p/10004769/Barclay-VoIP/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Barclay VoIP Ease of use 4.8 Customer Service 5.0 ## Showing most helpful reviews Showing 1-17 of 17 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CA Claire A. Brand Manager Wholesale Used the software for: 2+ years ### "Barclay VoIP Customer Care" April 4, 2023 5.0 Pros Ease of installing and the level of customer care is excellent. Ability to administrate ourselves when we have time otherwise assistance is always there to help. Cons The address book could be improved, still haven't quite all got that sorted the way we would like. Reason for choosing Barclay VoIP The system looked like it was the best for us, installation, functions, cost plus Barclay look after our mobiles so it seemed easier to have all our comms with one company. Review Source mA millie A. accounts Civil Engineering Used the software for: 2+ years ### "Review" April 5, 2023 4.0 Always good customer service Pros Now we have full training on the phones they are easy to use! Cons The transferring of calls was difficult to use but now we have training! Review Source AM Amy M. accounts admin Construction Used the software for: 6-12 months ### "Great" April 25, 2023 4.0 Very good, we have good communication with staff Pros Barclay VoIP is very easy and straight forward to use - calls are more efficienct Cons Nothing all seems to be working great, no issues with anything. Review Source LM Louise M. book keeper Accounting Used the software for: 1-2 years ### "Barclay phones " April 5, 2023 5.0 Brilliant service is brilliant staff when they call out are so friendly nothing is ever a problem they explain everything. System works as it should if there is a fault \[sensitive content hidden\] from the customer services always sorts it or helps in anyway possible so thank you. Pros It is easy to use system and the customer support is brilliant the response is quick from \[sensitive content hidden\] and nothing is ever a problem. An engineer is always out in a number of days. I can not fault them at all. Great team. Cons When placing someone on hold having to hang up to get the caller back to transfer Review Source DT Daniel T. Managing Director Mechanical or Industrial Engineering Used the software for: 2+ years ### "Excellent product and customer service" April 13, 2023 5.0 Pros The product is easy to use, intuitive and is extremely reliable. Whenever we have questions relating to the product, the account manager and team are very helpful, knowledgeable and efficient in answering or solving our problem. Initial setup and integration was straightforward and seamless. Cons Overall we are very happy with the Barclay VoIP. The only issues we have had relate to the mobile phone app which can be unreliable. Review Source MB Mark B. Managing Director Security and Investigations Used the software for: 2+ years ### "A fantastic product and service with Barclays " April 13, 2023 5.0 Brilliant Pros It was easy to use and the voice and noise quality is brilliant, highly recommended Cons Nothing to date, has worked well so far. Reason for choosing Barclay VoIP They offer a good high quality service abd has been great to date. Review Source SK Susan K. Office Manager Retail Used the software for: 2+ years ### "Excellent service and product" April 13, 2023 5.0 Overall we are extremely satisfied with Barclay VoIP and would have no hesitation in recommending it. Pros This is a very cost effective way of making phone calls. The set up was professional and pain free. The support offered by Barclay Digital Services is excellent although we have not really had to bother them often as it is a very hassle free system. Cons I have no problem with the system at all. Review Source NA Neil A. Facilities administrator Non-Profit Organization Management Used the software for: 2+ years ### "Charitable usage" April 13, 2023 5.0 Barclays VoIP allow us to complete all of the daily tasks that we require with good products and even better support. Staff are helpful and always ready to assist, in whatever way we need. Pros Equipment is very easy to use and good quality. Staff are very helpful with any issues that occur, no matter what we may need. Cons We are happy with the services received. Review Source MM Margaret M. Senior Project Manager Events Services Used the software for: 2+ years ### "Very straight forward" April 14, 2023 5.0 Friendly, helpful staff - any queries we have are answered promptly. 5\* service Pros Straight forward, easy to use with great customer support from Barclay Cons Nothing! We haven't tried to use it with any other applications yet though. Review Source AB Alison B. HR Coordinator Construction Used the software for: 1-2 years ### "Barclay VoIP" April 5, 2023 4.0 We get excellent support from Barclays, our Account Manager & Customer Service team are very pro active and their response time to any queries we may have are excellent. Pros Barclays prices are very competitive, Increased accessibility, flexibility with softphones & clearer voice quality. Cons Some of the issues that may occur are due to Internet Connection at times. Review Source JG Jason G. Financial Controller Machinery Used the software for: 6-12 months ### "VoIP Review" April 4, 2023 4.0 Sales team was very helpful, then upgrade team fantastic also. Customer service has been exceptional in sorting anything we have needed. Pros Great upgrade from previous product. Barclays very helpful with the transition/upgrade. No issues in almost one year which is good. Cons The only thing is the fact that when a contact saved to the handset itself rings me the name does not appear on the phone so i know who it is. I have queried this and it's being looked at. Reason for choosing Barclay VoIP Price and local service Review Source lP luke P. welder Construction Used the software for: 1-2 years ### "good system" May 5, 2023 5.0 Pros very easy to use and good customer service Cons i feel that the transferring of calls could be made easier Review Source RL Ross L. Commercial Manager Facilities Services Used the software for: 2+ years ### "Great Customer Service " April 5, 2023 5.0 Pros Fast response when needing a change to system always helpful & efficient Cons I don’t have any as it’s pretty good. An app might be handy to see the status of system Review Source GL George L. It assistant Retail Used the software for: 1-2 years ### "Barclays review" April 13, 2023 5.0 All very good no complaints Pros Speed and effectiveness of their customer service is top class Cons None everything was fine from our point of view Reason for choosing Barclay VoIP Value for money and customer feedback Review Source cV cherylee V. OPERATIOS MANAGER Wholesale Used the software for: Less than 6 months ### "Glad we made the switch to Barclay" April 6, 2023 5.0 We switched to Barclay from BT as BT was difficult to get through to the correct person in the correct department also the costs were becoming unreasonable and BT simply could not care less one way or the other Pros The transition from BT to Barclay was seamless and everything happened exactly as \[sensitive content hidden\] said it would no disruption or downtime and the system is capable of much more than we use it for currently and the savings made each month is substantial and the staff in Barclay are very helpful and knowledgeable and nothing is too much trouble Cons We genuinely have nothing negative to say about Barclay everything has went to plan - yes a few initial teething issues but was very quickly resolved and it was more from our end not Barclay. Review Source TO Tracey O. Administrative Assistant Construction Used the software for: 6-12 months ### "Brilliant Customer Service " April 4, 2023 5.0 Pros The ease of use. Reliable. Customer Service is particularly good - always available and very efficient. Cons possibly the voicemail but doesn't effect the business Review Source CA Christine A. Receptionist Construction Used the software for: 6-12 months ### "Excellent service" April 13, 2023 5.0 Very pleased with the level of service received from \[sensitive content hidden\]. Pros Great support, flexibility and efficiency. Cons The system has only been installed for a short period but to date no cons. Review Source Similar Products Featured ## Related categories [VoIP](https://www.capterra.com/voip-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.