--- title: "Shop Officer Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Shop Officer Software - reviews, pricing plans, popular comparisons to other Auto Repair products and more." source_url: "https://www.capterra.com/p/10004798/Shop-Officer/" page_type: "product" language: "en" --- # Shop Officer Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Shop Officer ## What is Shop Officer? ShopOfficer is a powerful web-based auto shop management software designed to simplify your daily operations. From estimates, scheduling appointments, digital inspections and managing inventory to tracking repair histories and expenses, ShopOfficer helps you run your business with ease. With an intuitive interface and automation features, ShopOfficer boosts efficiency, reduces costs, and enhances customer satisfaction. Easily track customer preferences, send automated reminders, and optimize workflows, all in one place without breaking the bank. Take control of your auto shop and improve productivity with ShopOfficer. Try it for free today! ## What is Shop Officer used for? [Auto Repair](https://www.capterra.com/auto-repair-software/) Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $119 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Shop Officer?[Manage this product listing](https://www.g2.com/products/shop-officer/claim_requests/new?auto=true) ## Shop Officer Overview Updated September 2026 AI summary Shop Officer is cloud-based software for small auto repair businesses, combining appointment scheduling, work order management, and billing to help shops manage daily operations. It covers CRM, inventory, employee scheduling, and communication tools, while offering features like customer history, job tracking, and VIN lookup to support repair workflows and improve shop organization. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Shop Officer 5.0 (1) VS. [### ARI](https://www.capterra.com/p/201737/ARI/) [4.6 (661)](https://www.capterra.com/p/201737/ARI/reviews/) Starting Price $119 Flat Rate, Per Month Starting Price $39.99 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.5 (661) Value For Money 5.0 (1) Value For Money 4.7 (623) Customer Service 5.0 (1) Customer Service 4.6 (591) ## Shop Officer alternatives [AutoLeap](https://www.capterra.com/p/216500/Autoleap/) [4.8 (747)](https://www.capterra.com/p/216500/Autoleap/reviews/) Starting price $179.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/216500/Autoleap/) Highest Rated [AutoRepair Cloud](https://www.capterra.com/p/147213/AutoRepair-Cloud/) [4.9 (163)](https://www.capterra.com/p/147213/AutoRepair-Cloud/reviews/) Starting price $59.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/147213/AutoRepair-Cloud/) [NAPA TRACS](https://www.capterra.com/p/61551/NAPA-TRACS/) [4.2 (263)](https://www.capterra.com/p/61551/NAPA-TRACS/reviews/) Starting price $109.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 81% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/61551/NAPA-TRACS/) [Torque360](https://www.capterra.com/p/230557/Torque360/) [4.9 (54)](https://www.capterra.com/p/230557/Torque360/reviews/) Starting price $99.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/230557/Torque360/) ## FAQs about Shop Officer Overview ### What company size and specific industries is Shop Officer built for? Shop Officer is designed for small and mid-sized auto repair shops. It fits businesses in the automotive repair sector that need software tailored to shop operations, customer service, and day-to-day repair management. Features and Usability ### What are the key features of Shop Officer? Shop Officer offers work order management, job tracking, appointment scheduling, and workflow management for shop operations. It also includes CRM, customer history, communication management, and chat/messaging for client records and interactions, plus inventory management, parts management, purchase order management, billing and invoicing, reporting, and access controls. Getting Started and Support ### What training and onboarding options does Shop Officer offer? Shop Officer provides live online sessions, documentation, and videos to help teams get started. Live online sessions support guided setup and questions in real time, documentation offers written reference material, and videos provide self-paced walkthroughs for learning features and steps. Getting Started and Support ### What customer support options does Shop Officer offer? Shop Officer provides Email/Help Desk, Phone Support, 24/7 Live Rep, and Chat. These channels give users several ways to reach support, but no reviewer feedback is available to describe response times, helpfulness, or common service issues. ## Features AI summary Based on 2,452 Auto Repair reviews Capterra data shows that buyers of auto repair software rank the following features as their top priorities: - **Billing & Invoicing** (**56%** of reviewers rated this feature as critical) - **Quotes/Estimates** (**53%**) - **Work Order Management** (**48%**) Shop Officer supports all three of the features reviewers rate most important: **Billing & Invoicing**, **Quotes/Estimates**, and **Work Order Management**. Together, these capabilities help auto repair businesses create accurate estimates, manage repair jobs from start to finish, and handle customer billing more efficiently, allowing teams to keep shop operations organized and move work through the service process with fewer delays. Quotes/Estimates 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Generate quotes or estimates for customers Work Order Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Creating, assign, and track jobs and/or tasks for work orders VIN Lookup 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Search by a unique Vehicle Identification Number (VIN) to reveal a vehicle's features, specifications and history Service History 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Track work performed and resources used for past customers, sites, or assets Billing & Invoicing 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Customer History 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Access previous interactions or concerns to maintain customer relationships Shop Officer 30 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Chat/Messaging: Communicate using direct chat or messages within the system - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer History: Access previous interactions or concerns to maintain customer relationships - Employee Scheduling: Assign working shifts or tasks to employees based on their availability - Estimating: Estimate expected cost based on various factors before a project begins - Inspection Management: Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards - Inventory Management: Track and manage inventory levels to maintain proper supply - Job Tracking: Track and visualize the status of an ongoing job and the time spent on tasks or projects - Labor Cost Reporting: Report on the allocation and distribution of labor costs across projects - Labor Rates: Track, manage, and standardize customer rates for services performed by technicians - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Parts Management: Track parts inventory levels and manage re-stocking - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Purchase Order Management: Create, send, and track purchase orders and their statuses - Quotes/Estimates: Generate quotes or estimates for customers - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Scheduling: Plan availability and assign specific time slots for tasks and resources - Service History: Track work performed and resources used for past customers, sites, or assets - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - VIN Lookup: Search by a unique Vehicle Identification Number (VIN) to reveal a vehicle's features, specifications and history - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Management: Create, design and manage workflows for repetitive tasks --- Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Free Trial Growth Plan $119.00 Flat Rate,Per Month Value for money 5.0 (1) 5.0 Based on 1 reviews ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent JA jennifer A. CSR Automotive ### "intelligent " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 20, 2024 Pros Shop Office makes my life easier when it comes with managing my business. Cons Nothing because I love everything about shop officer Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.