# CustomGPT.ai Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about CustomGPT.ai Software - reviews, pricing plans, popular comparisons to other Artificial Intelligence products and more. Source: https://www.capterra.com/p/10004844/CustomGPT-ai --- # CustomGPT.ai Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) CustomGPT.ai ## What is CustomGPT.ai? CustomGPT.ai is your ultimate no-code solution for smarter business operations. Effortlessly integrate with Hubspot, SharePoint, websites, and thousands of other data sources to get instant, precise answers from your information—no delays, no hassle. Trusted by leaders like MIT and Bernalillo County, CustomGPT.ai is a secure RAG-based platform that never trains on your data, ensuring complete privacy and control. With industry-leading accuracy, SOC-2 Type 2 and GDPR compliance, CustomGPT.ai delivers unmatched reliability. Deploy it internally to supercharge employee productivity or externally to revolutionize customer support. ## What is CustomGPT.ai used for? [Artificial Intelligence](https://www.capterra.com/artificial-intelligence-software/)[Generative AI](https://www.capterra.com/generative-ai-software/)[Chatbot](https://www.capterra.com/chatbot-software/) Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $99 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CustomGPT.ai?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://pollthepeople.app/&name=CustomGPT.ai) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CustomGPT.ai 3.3 (3) VS. [### VideoExpress](https://www.capterra.com/p/10019949/VideoExpress/) [4.7 (6,990)](https://www.capterra.com/p/10019949/VideoExpress/reviews/) Starting Price $99 Flat Rate, Per Month Starting Price $49 Flat Rate, One Time Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.0 (3) Ease Of Use 4.5 (6,990) Value For Money 3.0 (3) Value For Money 4.7 (6,878) Customer Service 3.0 (2) Customer Service 4.5 (6,648) ## CustomGPT.ai alternatives [CloneVoice.ai](https://www.capterra.com/p/10036120/CloneVoice-ai/) [4.8 (566)](https://www.capterra.com/p/10036120/CloneVoice-ai/reviews/) Starting price $148.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10036120/CloneVoice-ai/) [ChatGPT](https://www.capterra.com/p/10009334/ChatGPT/) [4.4 (374)](https://www.capterra.com/p/10009334/ChatGPT/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10009334/ChatGPT/) Highest Rated [Writesonic](https://www.capterra.com/p/219972/Writesonic/) [4.8 (2,102)](https://www.capterra.com/p/219972/Writesonic/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/219972/Writesonic/) [ElevenLabs](https://www.capterra.com/p/10013392/ElevenLabs/) [4.7 (23)](https://www.capterra.com/p/10013392/ElevenLabs/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10013392/ElevenLabs/) [View all alternatives](https://www.capterra.com/p/10004844/CustomGPT-ai/alternatives/) ## FAQs about CustomGPT.ai Overview ### What company size and specific industries is CustomGPT.ai built for? CustomGPT.ai is designed for organizations in law and tax agencies, higher education, government, real estate, software, consulting, sales, and manufacturing. It fits companies and public-sector teams across those industries that need a specialized AI solution for internal and customer-facing use. Features and Usability ### What are the key features of CustomGPT.ai? CustomGPT.ai offers AI Copilot, chatbot, and automated responses for customer support and sales workflows. It also includes multiple data sources, document management, data extraction, and search/filter for building responses from stored content, plus reporting/analytics, activity dashboards, role-based permissions, and third-party integrations. Pricing ### How much does it cost and what fees or limitations are included? CustomGPT.ai starts at $99 per month for the Standard plan, which includes 10 custom chatbots, 1,000 GPT-4 queries, and 3 team members. A free trial is available. The Premium Plan costs $499 per month and adds 100 chatbots, 5,000 queries, branding removal, OCR, and sitemap auto-sync. Integrations ### Which third-party tools and platforms does CustomGPT.ai integrate with? CustomGPT.ai integrates with over 10 platforms, including knowledge and content tools like Confluence, Google Drive, Notion, SharePoint Azure AD Connect, and Zendesk AI, plus business apps such as HubSpot Content Hub, HubSpot Marketing Hub, Shopify Collabs, Squarespace, YouTube, and Zapier. Getting Started and Support ### What training and onboarding options does CustomGPT.ai offer? CustomGPT.ai provides documentation and videos for team training and onboarding. Documentation offers written reference material for setup and feature guidance, while videos support visual walkthroughs that users can review at their own pace. Getting Started and Support ### What customer support options does CustomGPT.ai offer? CustomGPT.ai provides email/help desk support, a FAQ/forum, a knowledge base, and chat. These channels give users multiple ways to find answers and contact support. No reviewer feedback is available to describe response times, helpfulness, or common support frustrations. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Machine Learning 3.0 (1) 200.00% of 1 reviewers that rated this feature as important or highly important Enable businesses to implement machine learning algorithms on business data such as sales and revenue Natural Language Processing 3.0 (1) 200.00% of 1 reviewers that rated this feature as important or highly important Process and analyze human language in text or audio form Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Alerts/Escalation System alerts about the need to escalate an issue or request API Application programming interface that allows for integration with other systems/databases CustomGPT.ai 33 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users System alerts about the need to escalate an issue or request Application programming interface that allows for integration with other systems/databases Automatic reply functionality for incoming messages Shortcuts for inputting frequently used messages AI-based platform which conducts a conversation via auditory or textual methods Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language Generative AI can be employed to generate content in different forms, such as text, images, music, and videos Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Provide online support for your customers through live chat or help desk functionality Add customized logos and colors to align with company branding Automatically retrieve and pull information from documents, websites, images, data sets, and other sources Manage and store data in a database Store, manage, and track all electronic documents in a centralized location Intended to be used by online stores Used as a promotional or demonstration tool in sales and marketing presentations Ability to chat online in real time Enable businesses to implement machine learning algorithms on business data such as sales and revenue Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple languages Allows users to manage data from a number of sources Process and analyze human language in text or audio form Generative AI models can create personalized recommendations for users based on their preferences and behavior. Process of carefully designing and constructing prompts or input instructions to achieve desired behaviors or outputs from AI models View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Search and filter data across systems to locate required information by entering keywords or certain criteria Set up connections to third-party platforms to improve business processes View messages sent by both parties during the chat conversation Review data from past periods to reveal recurring tendencies and predict future performance Streamlining repetitive tasks and activities through automated and predefined workflows Get Advice We can help you find the software with the features you need. Features 3.7 (3) 3.7 Based on 3 reviews ## Pricing Value for money 3.0 (3) Free Trial Standard $99.00 Flat Rate,Per Month It includes: - 10 custom chatbots (projects) - 5000 pages/chatbot - 60 million words content - 1000 queries/month - 3 members in team - Basic Analytics - OpenAI API - Helpdesk Support Premium Plan $499.00 Flat Rate,Per Month It includes: - 100 custom chatbots (projects) - 20,000 items/chatbot - 300 million words stored - 5000 GPT-4 queries/month - 5 members in team - OpenAI API - One on One Support - Remove CustomGPT.ai Branding - Remove PII - OCR - Sitemap Auto-Sync - Explore Analytics - Prioritized Indexing Value for money 3.0 (3) 3.0 Based on 3 reviews ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[ Confluence](https://www.capterra.com/p/136446/Confluence/)[ Squarespace](https://www.capterra.com/p/143461/Squarespace/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Notion](https://www.capterra.com/p/186596/Notion/)[ YouTube](https://www.capterra.com/p/237905/YouTube/)[ HubSpot Content Hub](https://www.capterra.com/p/201318/HubSpot-CMS/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.0 (2) 3.0 Based on 2 reviews ## User reviews Overall rating 3.3 Based on 3 reviews Filter by rating 5(1) 4(0) 3(1) 2(1) 1(0) Mentioned topic Sorted by most recent SR stephen r. Affiliate Marketing Consultant Marketing and Advertising ### "Great Time Saving Product to Increase Engagement with your Site Visitors" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 20, 2024 Really happy with how easy it is to leverage the demo tool to learn more about the numerous ways to utilize an AI agent on my site. Support has been fantastic and I am very impressed with the security of this tool. Pros Really easy to set up Great customer set up Lots of great support documentation available Cons The monthly and annual plans are more expensive than other AI agent and chatbot options. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JM Josh M. Founder Telecommunications ### "Struggling with Service... My Frustrating Experience with CustomGPT Support" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 17, 2024 Pros Their support will reply if you email them usually. Cons Dealing with CustomGPT has been a frustrating experience. Despite needing urgent access to our account after an employee's departure, their support team insisted on a tedious process involving the previous account holder, who was no longer with the company. Additionally, even after navigating that hurdle, they surprised us with an inactive subscription issue, blocking access to essential data unless we paid more. Their inflexible policies and lack of practical support in crucial business moments make them a challenging partner to rely on. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NH Nahid H. Founder Internet ### "Not the best, not the worst" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 October 24, 2023 Pros I think the UI was quite nice, and not too clunky compared to other chatbot builders Cons It seems to be much more expensive than any other chatbot builder ive seen Reasons for choosing CustomGPT.ai I tried it for a few months until I realised that it's way more expensive than others for the same set of features Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.