--- title: "CustomGPT.ai Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about CustomGPT.ai Software - reviews, pricing plans, popular comparisons to other Artificial Intelligence products and more." source_url: "https://www.capterra.com/p/10004844/CustomGPT-ai/" page_type: "product" language: "en" --- # CustomGPT.ai Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) CustomGPT.ai ## What is CustomGPT.ai? CustomGPT.ai is your ultimate no-code solution for smarter business operations. Effortlessly integrate with Hubspot, SharePoint, websites, and thousands of other data sources to get instant, precise answers from your information—no delays, no hassle. Trusted by leaders like MIT and Bernalillo County, CustomGPT.ai is a secure RAG-based platform that never trains on your data, ensuring complete privacy and control. With industry-leading accuracy, SOC-2 Type 2 and GDPR compliance, CustomGPT.ai delivers unmatched reliability. Deploy it internally to supercharge employee productivity or externally to revolutionize customer support. ## What is CustomGPT.ai used for? [Artificial Intelligence](https://www.capterra.com/artificial-intelligence-software/)[Infrastructure as a Service (IaaS)](https://www.capterra.com/infrastructure-as-a-service-solutions-software/)[Chatbot](https://www.capterra.com/chatbot-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $99 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CustomGPT.ai?[Manage this product listing](https://www.g2.com/products/customgpt/claim_requests/new?auto=true) ## CustomGPT.ai Overview Updated September 2026 AI summary CustomGPT.ai provides AI-driven chatbot and workflow automation tools for small and midsize businesses seeking to enhance customer interactions and internal processes. With features such as machine learning, multi-language support, natural language processing, document management, and customizable branding, it supports integration with third-party platforms and offers role-based permissions, all accessible through cloud and web-based deployment. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CustomGPT.ai 3.3 (3) VS. [4.6 (91)](https://www.capterra.com/p/10020130/Gemini/reviews/) Starting Price $99 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.0 (3) Ease Of Use 4.8 (7,791) Value For Money 3.0 (3) Value For Money 4.6 (7,670) Customer Service 3.0 (2) Customer Service 4.2 (7,408) ## CustomGPT.ai alternatives [VideoExpress](https://www.capterra.com/p/10019949/VideoExpress/) [4.7 (7,791)](https://www.capterra.com/p/10019949/VideoExpress/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10019949/VideoExpress/) [CloneVoice.ai](https://www.capterra.com/p/10036120/CloneVoice-ai/) [4.8 (567)](https://www.capterra.com/p/10036120/CloneVoice-ai/reviews/) Starting price $148.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10036120/CloneVoice-ai/) [ChatGPT](https://www.capterra.com/p/10009334/ChatGPT/) [4.4 (402)](https://www.capterra.com/p/10009334/ChatGPT/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10009334/ChatGPT/) Highest Rated [Writesonic](https://www.capterra.com/p/219972/Writesonic/) [4.8 (2,102)](https://www.capterra.com/p/219972/Writesonic/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/219972/Writesonic/) [View all alternatives](https://www.capterra.com/p/10004844/CustomGPT-ai/alternatives/) ## FAQs about CustomGPT.ai Overview ### What company size and specific industries is CustomGPT.ai built for? CustomGPT.ai is designed for organizations in law and tax agencies, higher education, government, real estate, software, consulting, sales, and manufacturing. The description does not specify a company size focus, so it appears to serve businesses and institutions across multiple sectors. Features and Usability ### What are the key features of CustomGPT.ai? CustomGPT.ai offers an AI Copilot, chatbot, and automated responses for customer support and live chat. It also includes multiple data sources, document management, data extraction, and search/filter tools, plus reporting/analytics, workflow automation, role-based permissions, integrations, and customizable branding for sales, marketing, and eCommerce use. Pricing ### How much does it cost and what fees or limitations are included? CustomGPT.ai starts at $99 per month for the Standard plan, which includes 10 custom chatbots, 5,000 items per chatbot, 60 million stored words, 1,000 GPT-4 queries monthly, and 3 team members. The Premium Plan costs $499 per month and adds 100 chatbots, 20,000 items per chatbot, and 5,000 GPT-4 queries. A free trial is available. Integrations ### Which third-party tools and platforms does CustomGPT.ai integrate with? CustomGPT.ai integrates with 10 third-party tools and platforms, including Confluence, Google Drive, Notion, SharePoint Azure AD Connect, Shopify Collabs, Squarespace, YouTube, and Zendesk AI. It also connects to HubSpot Content Hub, HubSpot Marketing Hub, PDFShift, Website Crawler, Website, and Zapier. Getting Started and Support ### What training and onboarding options does CustomGPT.ai offer? CustomGPT.ai provides documentation and videos to help teams get started. Documentation offers written reference material for setup and feature guidance, while videos provide visual walkthroughs that users can review at their own pace. Getting Started and Support ### What customer support options does CustomGPT.ai offer? CustomGPT.ai provides email/help desk support, an FAQ/forum, a knowledge base, and chat. User feedback about support quality is not available here, so the support experience can only be described by these channels, which give users multiple ways to find answers and contact the team. ## Features AI summary Based on 5,579 Artificial Intelligence reviews Capterra data shows that buyers of Artificial Intelligence software rank the following features as their top priorities: - **Generative AI** (**35%** of reviewers rated this feature as critical) - **Data Import/Export** (**31%**) - **Natural Language Processing** (**34%**) CustomGPT.ai includes **Natural Language Processing**, but it does not offer **Generative AI** or **Data Import/Export**. Instead, it provides other relevant capabilities that reviewers also value, including **Chatbot** (**42%**), **Machine Learning** (**33%**), and **Multi-Language** (**29%**). These features help businesses build conversational experiences, improve responses over time, and support users across different languages, giving teams practical tools to deliver more effective AI-driven interactions. Natural Language Processing 3.0 (1) 200.00% of 1 reviewers that rated this feature as important or highly important Process and analyze human language in text or audio form Machine Learning 3.0 (1) 200.00% of 1 reviewers that rated this feature as important or highly important Enable businesses to implement machine learning algorithms on business data such as sales and revenue Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Alerts/Escalation System alerts about the need to escalate an issue or request API Application programming interface that allows for integration with other systems/databases CustomGPT.ai 32 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Escalation: System alerts about the need to escalate an issue or request - API: Application programming interface that allows for integration with other systems/databases - Automated Responses: Automatic reply functionality for incoming messages - Canned Responses: Shortcuts for inputting frequently used messages - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Code-free Development: Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language - Control: Empowers companies to govern their value streams efficiently and effectively. - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Data Extraction: Automatically retrieve and pull information from documents, websites, images, data sets, and other sources - Data Storage Management: Manage and store data in a database - Document Management: Store, manage, and track all electronic documents in a centralized location - For eCommerce: Intended to be used by online stores - For Sales/Marketing: Used as a promotional or demonstration tool in sales and marketing presentations - Integrations: Ability for the product to integrate with software to view and utilize contact and account buyer intent data (i.e. CRM software, marketing automation software, account- based marketing software, etc.) - Live Chat: Ability to chat online in real time - Machine Learning: Enable businesses to implement machine learning algorithms on business data such as sales and revenue - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Multiple Data Sources: Allows users to manage data from a number of sources - Natural Language Processing: Process and analyze human language in text or audio form - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows --- Get Advice We can help you find the software with the features you need. Features 3.7 (3) 3.7 Based on 3 reviews ## Pricing Value for money 3.0 (3) Free Trial [View pricing plan details](https://www.capterra.com/p/10004844/CustomGPT-ai/pricing/) Standard $99.00 Flat Rate,Per Month It includes: - 10 custom chatbots (projects) - 5000 pages/chatbot - 60 million words content - 1000 queries/month - 3 members in team - Basic Analytics - OpenAI API - Helpdesk Support Premium Plan $499.00 Flat Rate,Per Month It includes: - 100 custom chatbots (projects) - 20,000 items/chatbot - 300 million words stored - 5000 GPT-4 queries/month - 5 members in team - OpenAI API - One on One Support - Remove CustomGPT.ai Branding - Remove PII - OCR - Sitemap Auto-Sync - Explore Analytics - Prioritized Indexing Enterprise Contact Vendor for Pricing It includes: - Custom number of chatbots (projects) - Content size and queries based on enterprise needs - Customized features needed by the enterprise Value for money 3.0 (3) 3.0 Based on 3 reviews ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[ Confluence](https://www.capterra.com/p/136446/Confluence/)[ Squarespace](https://www.capterra.com/p/143461/Squarespace/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Notion](https://www.capterra.com/p/186596/Notion/)[ YouTube](https://www.capterra.com/p/237905/YouTube/)[ HubSpot Content Hub](https://www.capterra.com/p/201318/HubSpot-CMS/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.0 (2) 3.0 Based on 2 reviews ## User reviews Overall rating 3.3 Based on 3 reviews Filter by rating 5(1) 4(0) 3(1) 2(1) 1(0) Mentioned topic Sorted by most recent SR stephen R. Affiliate Marketing Consultant Marketing and Advertising ### "Great Time Saving Product to Increase Engagement with your Site Visitors" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 20, 2024 Really happy with how easy it is to leverage the demo tool to learn more about the numerous ways to utilize an AI agent on my site. Support has been fantastic and I am very impressed with the security of this tool. Pros Really easy to set up Great customer set up Lots of great support documentation available Cons The monthly and annual plans are more expensive than other AI agent and chatbot options. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JM Josh M. Founder Telecommunications ### "Struggling with Service... My Frustrating Experience with CustomGPT Support" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 17, 2024 Pros Their support will reply if you email them usually. Cons Dealing with CustomGPT has been a frustrating experience. Despite needing urgent access to our account after an employee's departure, their support team insisted on a tedious process involving the previous account holder, who was no longer with the company. Additionally, even after navigating that hurdle, they surprised us with an inactive subscription issue, blocking access to essential data unless we paid more. Their inflexible policies and lack of practical support in crucial business moments make them a challenging partner to rely on. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NH Nahid H. Founder Internet ### "Not the best, not the worst" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 October 24, 2023 Pros I think the UI was quite nice, and not too clunky compared to other chatbot builders Cons It seems to be much more expensive than any other chatbot builder ive seen Reasons for choosing CustomGPT.ai I tried it for a few months until I realised that it's way more expensive than others for the same set of features Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.