# CustomGPT.ai Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about CustomGPT.ai Software - reviews, pricing plans, popular comparisons to other Artificial Intelligence products and more.

Source: https://www.capterra.com/p/10004844/CustomGPT-ai/pricing

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# 

 CustomGPT.ai Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

CustomGPT.ai

## What is CustomGPT.ai?

CustomGPT.ai is your ultimate no-code solution for smarter business operations. Effortlessly integrate with Hubspot, SharePoint, websites, and thousands of other data sources to get instant, precise answers from your information—no delays, no hassle. Trusted by leaders like MIT and Bernalillo County, CustomGPT.ai is a secure RAG-based platform that never trains on your data, ensuring complete privacy and control. With industry-leading accuracy, SOC-2 Type 2 and GDPR compliance, CustomGPT.ai delivers unmatched reliability. Deploy it internally to supercharge employee productivity or externally to revolutionize customer support.

## What is CustomGPT.ai used for?

[Artificial Intelligence](https://www.capterra.com/artificial-intelligence-software/)[Generative AI](https://www.capterra.com/generative-ai-software/)[Chatbot](https://www.capterra.com/chatbot-software/)

Overall rating

Based on 3 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$99

Flat Rate, Per Month

Free trial  
available

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Do you work for CustomGPT.ai?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://pollthepeople.app/&name=CustomGPT.ai)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### CustomGPT.ai

3.3 (3)

VS.

[### VideoExpress](https://www.capterra.com/p/10019949/VideoExpress/)

[4.7 (6,027)](https://www.capterra.com/p/10019949/VideoExpress/reviews/)

Starting Price

$99

Flat Rate, Per Month

Starting Price

$49

Flat Rate, One Time

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

3.0 (3)

Ease Of Use

4.5 (6,027)

Value For Money

3.0 (3)

Value For Money

4.7 (5,926)

Customer Service

3.0 (2)

Customer Service

4.5 (5,723)

## CustomGPT.ai alternatives

[CloneVoice.ai](https://www.capterra.com/p/10036120/CloneVoice-ai/)

[4.8 (466)](https://www.capterra.com/p/10036120/CloneVoice-ai/reviews/)

Starting price

$148.00

Per User, Per Month

[Learn More](https://www.capterra.com/p/10036120/CloneVoice-ai/)

[ChatGPT](https://www.capterra.com/p/10009334/ChatGPT/)

[4.4 (334)](https://www.capterra.com/p/10009334/ChatGPT/reviews/)

Starting price

Contact vendor for pricing

[Learn More](https://www.capterra.com/p/10009334/ChatGPT/)

Highest Rated

[Writesonic](https://www.capterra.com/p/219972/Writesonic/)

[4.8 (2,102)](https://www.capterra.com/p/219972/Writesonic/reviews/)

Starting price

$10.00

Per User, Per Month

[Learn More](https://www.capterra.com/p/219972/Writesonic/)

[Anyword](https://www.capterra.com/p/229878/Anyword/)

[4.8 (391)](https://www.capterra.com/p/229878/Anyword/reviews/)

Starting price

$39.00

Per User, Per Month

[Learn More](https://www.capterra.com/p/229878/Anyword/)

[View all alternatives](https://www.capterra.com/p/10004844/CustomGPT-ai/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Machine Learning

3.0 (1)

200.00% of 1 reviewers that rated this feature as important or highly important

Enable businesses to implement machine learning algorithms on business data such as sales and revenue

Natural Language Processing

3.0 (1)

200.00% of 1 reviewers that rated this feature as important or highly important

Process and analyze human language in text or audio form

Activity Dashboard

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

AI Copilot

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Alerts/Escalation

System alerts about the need to escalate an issue or request

API

Application programming interface that allows for integration with other systems/databases

CustomGPT.ai 33 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

System alerts about the need to escalate an issue or request

Application programming interface that allows for integration with other systems/databases

Automatic reply functionality for incoming messages

Shortcuts for inputting frequently used messages

AI-based platform which conducts a conversation via auditory or textual methods

Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language

Generative AI can be employed to generate content in different forms, such as text, images, music, and videos

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Provide online support for your customers through live chat or help desk functionality

Add customized logos and colors to align with company branding

Automatically retrieve and pull information from documents, websites, images, data sets, and other sources

Manage and store data in a database

Store, manage, and track all electronic documents in a centralized location

Intended to be used by online stores

Used as a promotional or demonstration tool in sales and marketing presentations

Ability to chat online in real time

Enable businesses to implement machine learning algorithms on business data such as sales and revenue

Observe and track the demand, usage, progress or quality of a system, product, or user

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Manage and support multiple languages

Allows users to manage data from a number of sources

Process and analyze human language in text or audio form

Generative AI models can create personalized recommendations for users based on their preferences and behavior.

Streamlining repetitive tasks and activities through automated and predefined workflows

Process of carefully designing and constructing prompts or input instructions to achieve desired behaviors or outputs from AI models

View and track pertinent metrics to find patterns and gain insights from data

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Search and filter data across systems to locate required information by entering keywords or certain criteria

Set up connections to third-party platforms to improve business processes

View messages sent by both parties during the chat conversation

Review data from past periods to reveal recurring tendencies and predict future performance

Get Advice

We can help you find the software with the features you need.

Features

3.7 (3)

3.7

Based on 3 reviews

## Pricing

Value for money

3.0 (3)

Free Trial

Standard

$99.00

Flat Rate,Per Month

It includes:

-   10 custom chatbots (projects)
-   5000 pages/chatbot
-   60 million words content
-   1000 queries/month
-   3 members in team
-   Basic Analytics
-   OpenAI API
-   Helpdesk Support

Premium Plan

$499.00

Flat Rate,Per Month

It includes:

-   100 custom chatbots (projects)
-   20,000 items/chatbot
-   300 million words stored
-   5000 GPT-4 queries/month
-   5 members in team
-   OpenAI API
-   One on One Support
-   Remove CustomGPT.ai Branding
-   Remove PII
-   OCR
-   Sitemap Auto-Sync
-   Explore Analytics
-   Prioritized Indexing

Value for money

3.0 (3)

3.0

Based on 3 reviews

## Integrations

[

Google Drive](https://www.capterra.com/p/161425/Drive/)[

HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[

Confluence](https://www.capterra.com/p/136446/Confluence/)[

Squarespace](https://www.capterra.com/p/143461/Squarespace/)[

Zapier](https://www.capterra.com/p/130182/Zapier/)[

Notion](https://www.capterra.com/p/186596/Notion/)[

YouTube](https://www.capterra.com/p/237905/YouTube/)[

HubSpot Content Hub](https://www.capterra.com/p/201318/HubSpot-CMS/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

3.0 (2)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

3.0 (2)

3.0

Based on 2 reviews

## User reviews

Overall rating

3.3

Based on 3 reviews

Filter by rating

5(1)

4(0)

3(1)

2(1)

1(0)

Mentioned topic

Sorted by most recent

SR

stephen r.

Affiliate Marketing Consultant

Marketing and Advertising

### "Great Time Saving Product to Increase Engagement with your Site Visitors"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 20, 2024

Really happy with how easy it is to leverage the demo tool to learn more about the numerous ways to utilize an AI agent on my site. Support has been fantastic and I am very impressed with the security of this tool.

Pros

Really easy to set up Great customer set up Lots of great support documentation available

Cons

The monthly and annual plans are more expensive than other AI agent and chatbot options.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JM

Josh M.

Founder

Telecommunications

### "Struggling with Service... My Frustrating Experience with CustomGPT Support"

2.0

Overall Rating

2.0

2.0

Ease of Use

1.0

1.0

Features

3.0

3.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

May 17, 2024

Pros

Their support will reply if you email them usually.

Cons

Dealing with CustomGPT has been a frustrating experience. Despite needing urgent access to our account after an employee's departure, their support team insisted on a tedious process involving the previous account holder, who was no longer with the company. Additionally, even after navigating that hurdle, they surprised us with an inactive subscription issue, blocking access to essential data unless we paid more. Their inflexible policies and lack of practical support in crucial business moments make them a challenging partner to rely on.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

NH

Nahid H.

Founder

Internet

### "Not the best, not the worst"

3.0

Overall Rating

3.0

3.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

6/10

October 24, 2023

Pros

I think the UI was quite nice, and not too clunky compared to other chatbot builders

Cons

It seems to be much more expensive than any other chatbot builder ive seen

Reasons for choosing CustomGPT.ai

I tried it for a few months until I realised that it's way more expensive than others for the same set of features

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

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[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

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