--- title: "Coast Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Coast the right Spend Management solution for you? Explore 195 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/10004846/Coast/reviews/" page_type: "reviews" language: "en" --- Coast 4.9 (195) [View alternatives](https://www.capterra.com/p/10004846/Coast/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 29th, 2026 # Reviews of Coast Ease of use 4.9 Customer Service 4.9 ## Pros and Cons in Reviews Natasha M AdministratorMechanical or Industrial Engineering, 2 - 10 employeesUsed the software for: 1-2 years. “This streamlined process ensures that they can address tasks promptly, minimize downtime, and maintain a steady workflow, ultimately contributing to improved service quality and client satisfaction.“ May 19, 2026 ME McKenzie E VPConstruction, 51 - 200 employeesUsed the software for: 6-12 months. “We had a rough onboarding with some of the individuals (not all) that were assigned to our account, it felt with certain features that were new, employees were not prepared to explain how these work or even aware of how to use them. As Coast continues to grow and roll out new features, it does feel unfortunate to have to be subject to those as they are improved, for example the new AI reader sent false notifications that receipts were incorrectly matched to an expense when trying to read receipts.“ May 21, 2026 Carlton G Service DirectorAutomotive, 51 - 200 employeesUsed the software for: 6-12 months. “Best value for the company, money, ability to track expenses, the ability to track vehicles and best for accounting purposes security in knowing that money is being spent properly and accordingly“ May 21, 2026 RK RICK K Chief Operating OfficerTransportation/Trucking/Railroad, 11 - 50 employeesUsed the software for: More than 2 years. “The least appealing aspect of Coast is that it can take some time to configure spending rules, driver profiles, and reporting setting.“ June 23, 2026 Brandon S CEOConsumer Services, 201 - 500 employeesUsed the software for: Less than 6 months. “Wonderful customer support, intuitive and easy-to-use application, amazing rebates that help save money on fuel costs, and the ability to strictly monitor card usage through a Samsara API integration — giving you full control over who is using the cards and when.“ May 19, 2026 Jeff B Region DirectorConsumer Services, 201 - 500 employeesUsed the software for: 6-12 months. “Utilization of the app has been a little tricky for some technicians - sometimes there is confusion on checking into the app before trying to pump, which inadvertently locks technicians out of the system.“ February 13, 2026 AP Alex P DC Warehouse ManagerConstruction, 201 - 500 employeesUsed the software for: 6-12 months. “Especially with the recent increases in fuel costs nationwide, Coast has helped provide better visibility, control, and monitoring of expenses, allowing us to manage fuel consumption more effectively and support operational decision-making.“ June 21, 2026 JS Jimmy S ManagerTransportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: More than 2 years. “The least thing about Coast which can be annoying at times and not good is the app not responding after data has been entered.“ June 21, 2026 ## Showing most helpful reviews Showing 1-25 of 195 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Serena M. ACCOUNT SPECIALIST Security and Investigations Used the software for: 6-12 months ### "A SAVINGS WORTH SO MUCH!" May 19, 2026 5.0 WE WERE WITH WEX AND WHEN WE SAW THE VERY LITTLE INCENTIVES WE WERE GETTING BACK THE COMPANY ELECTED ME TO FIND ANOTHER COMPANY FOR OUR FLEET AND LET ME JUST SAY..DO NOT REGRET! WE APPRECIATE THE INTEGRATION TO OUR ACCOUNTING PROGRAM FOR EASIER RECONCILING AND TRACKING THE FUEL AND OTHER EXPENSES SPENT. IT HELPS WHEN WE ARE RUNNING A QUARTLY REPORT FOR WHAT VEHICLES ARE USING MORE GAS OR MAINTENANCE NEEDS FOR THE VEHICLES. WE OPENED UP THE USAGE TO MAINTENANCE AND TRAVEL FOR OUR TECH WHO DON'T HAVE TO WORRY ABOUT REACHING US LATE AT NIGHT WHEN THEY NEED TO BOOK THEIR ROOM. OVERALL THE COAST CARD HELPS IN ALL AREAS FOR OUR SMALLER SIZED BUSINESS. ONE OF OUR TECHS LOST THEIR CARD AND IT WAS GREAT THAT IF ANYONE FOUND IT THEY WOULD NOT BE ABLE TO USE IT WITHOUT KNOWING HOW TO USE IT, ALSO THE FACT THAT WE CAN TURN OFF ANY CARD AT ANY GIVEN TIME, SHOULD AN EMPLOYEE QUIT OR LOSE THE CARD. Pros IT HAS SAVED OUR COMPANY SO MUCH MONEY AND THE INCENTIVES ARE THRU THE ROOF!! THE NEW INCENIVE IS HAVING REWARDS IN WHICH WE PASS ON TO OUR EMPLOYEES FOR BIRTHDAYS OR WORK ANNIVERSARIES. Cons OUR TECHS STILL HAVE SMALL ISSUES GETTING IN BUT MOSTLY I FEEL IS USER ERROR..THEY CLAIM TO HAVE ISSUES LOGGING IN, I HAVE A CARD AND HAVE NO ISSUES USING IT. Switched from [WEX Field Service Management](https://www.capterra.com/p/183763/Payzerware/) THE DISCOUNTS AND INCENTIVES WE MINIMAL TO ZILCH AND OUR BILL WAS ALWAYS WELL OVER 10K Review Source Roddy G. Manager of Operations Environmental Services Used the software for: 2+ years ### "I will always recommend Coast" May 21, 2026 5.0 It has been a great experience from the moment I spoke to Greg, he walked me through all the features, benefits, integrations like Samsara and I couldn't be happier. Pros The ease of use, the customer service, and the platform are top notch. My employees have had no complaints when using the cards and that helps me be more efficient. Cons I can't say I have any dislikes, but of course everyone has room for improvement. I would say more 24/7 customer service is always useful especially when we have employees working weekends and late shifts that may experience issues fueling. Alternatives considered [FuelCloud](https://www.capterra.com/p/183846/FuelCloud-Fuel-Management/) Reason for choosing Coast Better customer experience and better features. Switched from [WEX Field Service Management](https://www.capterra.com/p/183763/Payzerware/) Coast had a much better user interface and WEX I felt had sub par customer service. Review Source CB Carlos B. CEO Transportation/Trucking/Railroad Used the software for: 2+ years ### "The Future of Fleet Fueling is Here " June 19, 2026 5.0 Excellent. CoastPay is orders of magnitude better than WEX. There's often minor hangups with drivers not entering card's last 3 digits correctly to activate them but as the admin I have identified that 99.9% of the problems are employees not following the guidelines for card activation. We've actually printed and laminated a simple '4 Step Instruction' procedure the size of a calling card and taped it to the inside of the vehicles' visors. This mitigated a lot of the card activation issues. Pros SMS card activation with license plate, odometer reading verification and receipt upload (game changer). Cons Employees that switch vehicles in a 24hr period are assigned (pinned) to the same vehicle for the day, so when activating a card in a different vehicle the system thinks the driver is in the previous vehicle and texts back that the odometer reading is incorrect. I may be overlooking something in the backend but there should be a method that assigns the cards to the vehicles and NOT the cards to the driver so that if a driver switches vehicles in a 24hr period then the system knows that the driver is in a different vehicle from the previous fueling. Alternatives considered [RAMP Fleet Management Software](https://www.capterra.com/p/10016424/Preventive-Fleet-Maintenance-Solution/) Reason for choosing Coast I wanted something new, different, secure, flexible and above all, a U.S. based CSR. I worked out the details with ChatGPT and decided on CoastPay checked those boxes. Switched from [WEX Field Service Management](https://www.capterra.com/p/183763/Payzerware/) WEX FLEET FUEL CARDS - Lack of customer support. Specifically could not switch funding accounts as they would not respond and there was no channel of communication or pathway to resolve that problem. Also - \* rigid workflows \* fragmented support departments \* legacy banking processes \* slow account-change handling \* poor ownership continuity Review Source JM James M. CEO Chemicals Used the software for: I used a free trial ### "Unprofessional" May 3, 2026 1.0 Pros I didn’t like Coast. “Coast approved my application and took all my information, but after that I couldn’t get anyone to call me back. I left multiple messages, spoke to a representative who promised a return call, and still never heard from them. The lack of follow‑through and customer service was unacceptable.” Cons “I didn’t have a good experience with Coast. I was approved, but after that I never heard back. I called multiple times, left messages, and still got no response. After 37 years in business, I can tell when a company isn’t reliable. WEX has always been the better, more professional option.” Review Source Response from Coast May 11, 2026 Hi James! This isn't the experience we want anyone to have. If you're open to it, we'd like to make it right. You can reach us directly at (833) 262-7801 and I'll personally make sure you get the follow-up you should have gotten the first time. CD Christy D. Senior Executive Assistant Financial Services Used the software for: Less than 6 months ### "COAST - USER REFRIENDLY AND EFFICENT" July 24, 2026 5.0 Enjoying the online system from startup/registration to being able to easily navigate and use Coast without any training. To me that is significant due to my role as a Business Operations Manager. Efficiency with the ability to maintain an error free environment is a wonderful dynamic. Pros The process up the set up was user friendly and inviting. The colors and layout of the email information to setup my account caught my attention quickly. Cons There are no cons thus far. I have been easily able to navigate throughout your online services extremely easy. Switched from [SAP Concur](https://www.capterra.com/p/380/Concur-Expense/) Took a new position with this company. My former companies all used SAP Concur. Review Source HP Honora P. Bookkeeper Construction Used the software for: 1-2 years ### "I think Coast makes it easier to track our expenses" July 22, 2026 5.0 So far it has worked really well. We pay every two weeks which is for us better than paying once a month. Pros It is really easy to make reports, export them into excel, and manipulate the data. Also, when you call the phone number someone actually does answer the phone. Cons I can't think of anything in particular. It is way better for us than WEX which charged us so much money if we were 1 day late on our payment. Switched from [WEX Field Service Management](https://www.capterra.com/p/183763/Payzerware/) WEX charged us so much to get new cards, it took forever to get cards, I was on hold forever with them to talk with someone, and they charged us so much if we didn't pay on the day due, which was exorbitant. Review Source TC Tristin C. Project Manager Telecommunications Used the software for: 2+ years ### "Definitely High Above the Rest" July 20, 2026 5.0 Overall - we are happy we switched to the Coast card from WEX. Everything about Coast is easier to manage, both financially and functionally. We would certainly recommend it to other businesses. Pros I think Coast's website is very user friendly and easy to navigate, even for someone just starting to use it. They also were very easy to onboard with when we decided to change from our previous fuel card provider. Adding drivers and getting cards is easy and quick. We love the rewards that we get back as we buy a lot of fuel. Cons My only gripe would be how often it seems like the system maybe isn't performing as it should. The text feature is great, but sometimes, no matter what the guys do, it declines and we really haven't found a way around that. I have had to order new cards and remove and readd people occasionally to get it to work again. Switched from [WEX Benefits](https://www.capterra.com/p/78811/benefitsCONNECT/) We had been using WEX for years without any issue. After our bank account had changed and we forgot to update in their system, they suspended all of our cards after 2 weeks without any notice. Once we called and figured out the problem and rectified it, they said our cards could not be turned back on for 2-3 days. We immediately decided to leave. We are a construction company and our employees being able to get fuel is extremely vital in the operation of our business. Having to go multiple days without the ability to purchase any, immediately effected our productivity. We are not in the business of losing money and overall, Coasts incentives were better. Review Source RM Ron M. Account Payable Coordinator Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Get the Most from Coast" June 22, 2026 5.0 Very good. We are happy with Coast! They are always very helpful and knowledgeable with all of our questions. Pros Friendly and VERY helpful customer service representatives. Easy to use. Report features to my specifications. Cons Not enough rebates. With the amount of purchases, we'd like to see a maybe 1 or 2% discount/rebate on our purchases. Switched from [BusyPaws](https://www.capterra.com/p/231681/BusyPaws/) Additional fees and late charges they would charge for late payments received due to poor USPS delivery and absolutely POOR customer service. Review Source CA Cynthia A. Bookkeeper Construction Used the software for: 1-2 years ### "Fuel Card with Useful Tools and Perks" June 26, 2026 4.0 My overall experience with Coast has been very good. It offers tools that are helpful like MPG and other useful vehicle information. The guys say it's really easy to use too! Pros I enjoy how easy it is to track MGP and other card related information and the guys love how simple it is to use! Cons Overall I don't have any complaints with Coast except they recently changed their awards program to bank rewards instead of applying to the monthly statement. Switched from [WEX Field Service Management](https://www.capterra.com/p/183763/Payzerware/) It was very important to my boss to track MPG and other information about the vehicles. Review Source WC Will C. Director of Accounting Construction Used the software for: 1-2 years ### "Coast is AWESOME" June 19, 2026 5.0 Coast has been a fantastic partner is ver the last 2 years. Setup and implementation was extremely easy. Pros Coast is fantastic because it is a corporate credit card, fuel card, and receipt capture service all in one product. Cons There are some learning curves with checking in and out of cards, but that is honestly pretty minor. Switched from [WEX Field Service Management](https://www.capterra.com/p/183763/Payzerware/)[Expensify](https://www.capterra.com/p/97594/Expensify/) Expensify was clunky for us to use, and WEX was okay. Switching to Coast allowed us to consolidate two vendors into one platform. Review Source AC Alicia C. Office Administrator Construction Used the software for: 1-2 years ### "Excellent platform for everyday use by both small and large companies." May 19, 2026 5.0 Our overall experience with Coast has been excellent. The platform is easy to use, efficient, and has made managing company cards, fuel allowances, spending limits, and transactions much smoother for our team. For a company of our size, Coast has helped us stay organized, save time, and maintain better control over our expenses. We are very happy we made the switch. Pros Coast has been working extremely well for our company and we have grown from 80 employees in one state to over 150+ employees in 3 states since joining. The platform makes it easy to manage transactions, track job costs, set fuel allowances, and control spending limits by individual users or groups, including OMs, technicians, and managers. We can easily order, cancel, change, lock, and update credit cards all in one place. The site is user-friendly and continues to improve, making day-to-day card management much smoother. I do not know how we would have done this all without Coast and that is the truth! We are very happy we made the switch from our previous provider! Cons To be quite honest, any time there was something we were not completely happy with, I reached out to support and management was able to quickly address and resolve it. Any quirks or concerns we had were handled, which made the overall experience even better. Switched from [WEX Field Service Management](https://www.capterra.com/p/183763/Payzerware/) Wex was not working for us at all. They did not have what we needed. Review Source EJ Evelyn J. HR Payroll Manager Oil & Energy Used the software for: 1-2 years ### "Get Coast-Your Drivers will thank you!" May 19, 2026 5.0 Our Drivers love it. Previously, they had a Visa card and a fleet card for fuel purchases. Having just one card and picture receipt submittal is a game changer. No more chasing down expenses! We have referred and moved all our companies to Coast. Pros Ease for Drivers to use. Billing and Accounting takes 1/2 the time. Spend limits and Wrong fuel notifications are wonderful and a great additional from our previous fleet card. Coast has great integrations as well like Geotab. Cons unable to tap card, Driver at some stations must go into store to purchase and unable to use at the pump. I believe this is a station policy. Alternatives considered [Ramp](https://www.capterra.com/p/207081/Ramp/) Reason for choosing Coast Ease and keeping the driver separate from managers and Sales Switched from [FuelForce](https://www.capterra.com/p/18553/FuelForce/) For our Drivers ease, carrying 2 cards and keeping up with them was too cumbersome Review Source KT Karen T. Office Manager Construction Used the software for: 1-2 years ### "We're getting the most out of Coast!" May 20, 2026 5.0 Coast has been wonderful to work with. Their customer support team is top notch, and we like that we can control various settings on the cards. I highly recommend Coast if you want to save time and money! Pros Coast allows our employees to purchase fuel at a huge variety of stations around the country. It gives us the ability to track each driver's usage and to limit spending to fuel purchases only. Our employees can seek out the best prices for fuel rather than relying on one or two "big name" gas stations that we may - or may not - have fleet cards for. Using Coast cards consolidates our monthly fuel expenses into one payment which streamlines our accounting. Cons Switching our company to Coast has been a game changer - we regret not doing this sooner. There are no cons! Alternatives considered [WEX Field Service Management](https://www.capterra.com/p/183763/Payzerware/) Reason for choosing Coast Coast has better customer service and a wider variety of options along with allowing us to limit employee spending. Review Source JL Jeremiah L. Operations manager Oil & Energy Used the software for: 1-2 years ### "Awesome Fleet fuel card" May 15, 2026 5.0 I enjoy the cards and the flexibility to have new cards turn them off and on and the communication is awesome. Pros The security with checking in everyday for our drivers to help keep fraud down. It gives the driver control and reasonability to take care of their card. Cons I guess the emails weather or not the driver is in an area or not that will send me an email but it's not really that bad it proves the company cares about the customer. Switched from [SAP Concur](https://www.capterra.com/p/380/Concur-Expense/) more card control and fraud protection from the outside and inside user. Review Source MC Michael C. Assets Manager Consumer Services Used the software for: Less than 6 months ### "Recommend COAST " May 17, 2026 5.0 With some hesitation, met with transition team. Ease of use, integrations and support excellent. The COAST Team are available to support our use and needs with Fuel Card Management. Pros The COAST solution through a targeted trial and test has made a challenging area of Fleet Management more flexible, beneficial and easier to order cards, assign cards, manage inactive/active cards, set protocols and policies to better review all transactions, issues, and errors. The ability to integrate with other systems drives standardization and efficiency. Other flexible options with Fuel Purchase for Equipment, discounts, use for purchase at vendor/suppliers looks most beneficial. Cons Still in beta testing, thus far, nothing to report. All features, transition team great. Will continue to monitor. Switched from [WEX Field Service Management](https://www.capterra.com/p/183763/Payzerware/) Ease of management, data driven information and integrations, cost, flexibility. Review Source Natasha M. Administrator Mechanical or Industrial Engineering Used the software for: 1-2 years ### "COAST HELPS YOUR COMPANY BE ITS BEST" May 19, 2026 5.0 Coast has been excellent, providing our technicians with the ease they need to perform their jobs effectively. Pros The convenience for our technicians to be able to be out on a job and obtain the necessary resources without having to wait greatly enhances efficiency and productivity. This streamlined process ensures that they can address tasks promptly, minimize downtime, and maintain a steady workflow, ultimately contributing to improved service quality and client satisfaction. Cons I am still learning the website, but it only took a few attempts. The more I am on it the easier it is. Review Source PH Paige H. Office Manager Chemicals Used the software for: 1-2 years ### "Coast is the best! " May 19, 2026 5.0 Pros What I like most about Coast is being to see exactly what gas station our technicians stop at and what time they used the gas cards. It is also a good way to track how much gas they use. It is also a secure way of making sure they are only using the gas cards for gas purposes! Cons It was a learning curve at the start to using Coast. But honestly it was not that hard once I got it figured out. Review Source VR Verified Reviewer OFFICE MANAGER Construction Used the software for: 1-2 years ### "Best company by far." May 15, 2026 5.0 Over all, we love Coast. We love the customer service and their efficiency. No other fuel card company has compared with Coast, on many levels. Can't go wrong choosing Coast for your fuel needs, etc. Pros We like the flexibility to use the card anywhere for purchases beyond gas and vehicle maintenance. We like the text nofications when a transaction is suspicious. We like the help we receive from customer service. We like that we receive 1% back on all purchases. Cons What we like least is we haven't been given an increase on our LOC in over two years, even with an excellent payment history. What we like least is the portal isn't the easiest to manipulate when it comes to pulling reports. What we like least is email and text notifications being sent out to all people listed under administration. This should be a selective list only of who receives any payment related notifications. Review Source KF Kristin F. President Transportation/Trucking/Railroad Used the software for: 2+ years ### "Coast is a GREAT Fuel Management Program!" June 19, 2026 5.0 Overall, our company switched to Coast from another large fuel management system back in December 2023. Since then, I feel our fuel program has greatly improved and been much easier to manage. Pros Super easy to set up drivers, rules, and navigate the website. Support was excellent when we had questions too! Cons Not a fan of the point system change and having to apply them to the bill, liked it better when the discount was instantly applied. Review Source VR Verified Reviewer LockSmith Building Materials Used the software for: 1-2 years ### "Very useful" May 15, 2026 5.0 Coast is easy to use and available when needed. The customer service is really good when you can explain yourself. It would be better if you could make it easier to access the different apps you have. Pros We really like the tracking and text and email notifications. The system is well secured and easy for our drivers to use. Cons Some applications are confusing to use and understood. We are not aware of many things available through coast. Review Source JM Jimmy M. President Construction Used the software for: 2+ years ### "Coast is organized" June 21, 2026 5.0 Good console and app is fairly easy to use and fairly quick to update and appears to be secure. Seems to be robust Pros organization and ability to turn on/off cards from app and from the web console. Makes crew more focused on documenting purchases. Cons Rewards, preferred the straight up cash back that it was prior. I do NOT like that you have to MANUALLY go in to get the rewards when prior it was automatic. Review Source OM Oscar M. Bookkeeper Chemicals Used the software for: 2+ years ### "Great Service" June 19, 2026 5.0 We've using coast since long time and we can say we're appreciate your business. It a reliable service. Pros I like the fast support I always get when I have a question. Our employees being able to use company cards as easy as possible. Cons Connecting Coast with QB Desktop looks like difficult I tried to do it but I will probably need to schedule a video meeting with coast support to do this. Review Source JB Joseph B. Owner Consumer Services Used the software for: 1-2 years ### "Coast is out of this world. " June 19, 2026 5.0 Since starting Coast has only gotten better, we've been with them for several years now. We enjoy the product. It's one of the best products we have because as soon as we started it, we never even worried about it again. We truly solved the problem. Pros The thing we like most about Coast is that we don't worry about employee theft. I don't even think about gas anymore. That's how easy it is to use. We just give it to our guys when they come on, and I never even think about it again. Cons I don't think I can think of a single thing that I don't like about Coast. That may make me sound like a gomer, but it's true. Review Source RG Reed G. Manager Consumer Services Used the software for: 1-2 years ### "Great product and service" July 20, 2026 5.0 Awesome! I have great support when questions arise and the overall experience has just been awesome. My team loves it as well! Pros The ease it takes to set up the crew and for the users to be able to purchase things on their own with approval processes in place Cons It was a pretty seamless process. However, one thing was that we have different departments in our company that run independently and I would have appreciated the separation of accounts. Review Source WR Wade R. Owner Recreational Facilities and Services Used the software for: 2+ years ### "Make tracking easier." May 17, 2026 5.0 Pros I love the rebates we receive back and most of all the tracking of the vehicles and amounts used on the card. Cons Only thing I can think of is on the time that it's taking to get the approval to increase the limit . Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.