# Service Buddy Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Service Buddy the right Field Service Management solution for you? Explore 7 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10004911/Service-Buddy/reviews --- Service Buddy 5 (7) [View alternatives](https://www.capterra.com/p/10004911/Service-Buddy/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 18th, 2026 # Reviews of Service Buddy Ease of use 5.0 Customer Service 5.0 ## Showing most helpful reviews Showing 1-7 of 7 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SN Sarah N. Owner Construction Used the software for: 6-12 months ### "Service Buddy has been really helpful in organizing and growing our landscape business" February 19, 2023 5.0 It's nice to pick up the phone and call someone when you have an issue, and the Service Buddy team is always quick to help (the \[sensitive content hidden\] even gives you his cell #). The software runs itself once you get everything set up, and our business has increased since using it. We find ourselves winning more jobs, customers are happy with the modern tech and convenience to pay, and it really has given me time back from managing the billing and invoicing, Pros Service Buddy is very easy to learn and navigate (both on mobile and desktop) and has led us to be able to draft and send professional quotes with a few clicks. I like the 'Home Dashboard' because it gives me an owner's view of my business and can predict how much revenue I have upcoming based on my quotes and jobs outstanding. We have a small team and managing invoices by far has been the biggest pain. Customers used to pay anywhere from 1-3 weeks after a job by mailing a check and now Service Buddy can automatically charge their card on file once a job is complete. The client is happy and gets a nice email or text with the job details and receipt and getting the money sooner and not having to chase people down is very helpful Cons The core features of Service Buddy work very well for us- and I'd imagine for most trade companies of our size. We have some custom reports that are unique to our business that service buddy can't do today, but their customer support team has a nice work around for it. Review Source AW Aric W. Owner Construction Used the software for: 6-12 months ### "Best field service management software I have ever used!" April 14, 2023 5.0 We've seen an increase of at least 25% in sales with net new customers using Service Buddy Pros Trying out Service Buddy for my small business has been one of the best decisions I've made! The platform is user-friendly and easy to navigate, even if you're not a technical whiz as most of our team isn't, but they picked it up quickly. CRM makes it easy to keep track of communication with clients, and the invoicing and quoting software is great for streamlining business operations. Plus we really like the ownership of the company, and they really listen to their customers. Highly recommend! Cons Can't think of too many. It is as advertised. Review Source CC Chris C. Controller Construction Used the software for: 6-12 months ### "MetroWest Electrical" April 14, 2023 5.0 We haven't had any issues with the platform, and it truly has saved us hours on invoices and communication Pros We have on average 2-3 jobs each day during the week, and it's tough to keep track of invoices, let alone communicate with clients. Service Buddy has done a great job in keeping me and my team organized and on time. Our techs really like it as well. Cons It would be nice if they had a payroll feature and I think that is coming later this year Review Source DP Derek P. Project Coordinator Construction Used the software for: 6-12 months ### "Excellent Product" April 14, 2023 5.0 Smooth onboarding and we really like the customer support team- there when you need them Pros The management dashboard has been very helpful to us in figuring out if we are pricing our quotes too high or too low. This has allowed us to win more jobs and we really like the reporting. It's helping us grow. Cons If there was a way to export the graphs that would be helpful for our older bookkeeper Review Source SP Steve P. Manager Construction Used the software for: 6-12 months ### "The service platform we've been looking for" April 15, 2023 5.0 Customers love it. It's easier for us to send quotes and it really has given us a good handle on where the business is and where we can take it. Pros The fact that I can now invoice customers at the job site or even beforehand has helped with bookkeeping significantly. Plus my clients like the fact that they can pay an invoice or approve a quote from their phone. It is nice how it is all branded to our business. It allows us more predictability in our business. Cons We still customize our quotes more than most so it took getting used to service buddy. Review Source BS Bill S. CEO Construction Used the software for: 6-12 months ### "Great platform " March 10, 2023 5.0 Our sales are up over 30% since using Service Buddy and late payments have virtually stopped. Pros Service Buddy offers a wide range of features that can help with scheduling, invoicing, and managing jobs for our business. The platform is user-friendly and easy to navigate, even for those who may not be tech-savvy. Service Buddy provides excellent customer support and they helped customize the platform for our specific needs Cons While the software is customizable, it may take some time to set up and configure everything to fit your business needs. Review Source MR Max R. Owner Construction Used the software for: 6-12 months ### "EverGreen Tree & Landscape Review " March 7, 2023 5.0 Service Buddy has allowed us to win more jobs and cut down on the administrative side of the business Pros I recently started using Service Buddy for my small business, and I couldn't be happier with the results. The platform is incredibly user-friendly and easy to navigate, even for someone like me who isn't particularly tech-savvy. The CRM, has helped me stay organized and streamline my communication with clients. We really enjoy the invoicing and quoting software, and it was just what we needed. Cons We installed this is during our busy season Review Source Similar Products Featured ## Related categories [Field Service Management](https://www.capterra.com/field-service-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.