--- title: "Siit Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Siit Software - reviews, pricing plans, popular comparisons to other AI IT Agents products and more." source_url: "https://www.capterra.com/p/10005006/Siit/" page_type: "product" language: "en" publication_date: "2026-11-03" --- # Siit Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on November 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Siit ## What is Siit? Siit is a modern Service Desk that unifies internal data, streamlines processes, and turns operational efficiency into growth. It empowers IT, HR & Operation teams to manage and resolve internal requests. By providing the first dedicated internal help desk, it is now possible to streamline your internal processes and enhance productivity. Receive employee requests and manage employee communication through your ... voir plus ## What is Siit used for? [Employee Communication Tools](https://www.capterra.com/employee-communication-tools-software/)[Help Desk](https://www.capterra.com/help-desk-software/)[Internal Communications](https://www.capterra.com/internal-communications-software/) Top alternative Featured Overall rating Based on 6 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $45 Other, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Siit?[Manage this product listing](https://www.g2.com/products/siit/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Siit 5.0 (6) VS. [4.7 (300)](https://www.capterra.com/p/184229/NinjaOne/reviews/) Starting Price $45 Other, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (6) Ease Of Use 4.7 (9) Value For Money 5.0 (6) Value For Money 4.6 (7) Customer Service 5.0 (6) Customer Service 4.7 (8) ## Siit alternatives [4.5 (805)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (528)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting price $89.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.7 (146)](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.4 (234)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) Starting price $16.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars ## FAQs about Siit Overview ### What company size and specific industries is Siit built for? Siit is designed for businesses of any size that need a service desk, especially organizations managing internal support requests and employee service workflows. The vendor description does not name specific industries, so the product appears to fit general business, IT, and operations teams rather than a single sector. Features and Usability ### What are the key features of Siit? Siit offers help desk and ticket management, incident and problem management, and workflow automation for routing, approvals, and alerts. It also includes a self-service portal, knowledge base management, asset tracking, CMDB, reporting and analytics, access controls, single sign-on, and third-party integrations. Integrations ### Which third-party tools and platforms does Siit integrate with? Siit integrates with 17 third-party tools for HR, identity, and collaboration, including BambooHR, Confluence, Deel, Gusto, Microsoft Azure, Microsoft Teams, Okta, Paycor, Payfit, Paylocity, Personio, Rippling, SAP SuccessFactors HCM, Slack, TriNet PEO, and Workday HCM. Getting Started and Support ### What training and onboarding options does Siit offer? Siit provides in person training, live online sessions, documentation, and videos to help teams get started. In person and live online sessions support guided setup, while documentation and videos offer reference material and self-paced learning for reviewing features and steps as needed. Getting Started and Support ### What customer support options does Siit offer? Siit provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. User feedback on support quality is not available here, so no claims can be made about response speed, helpfulness, or common support issues. ## Features AI summary Based on 2,080 AI IT Agents reviews Capterra reviewers highlight these as the features buyers care about most when choosing employee communication tools: - **Communication Management** (**55%** of reviewers rated this feature as critical) - **Employee Database** (**53%**) - **Mobile Access** (**63%**) Siit supports **Communication Management**, which helps teams manage internal updates and keep conversations organized. However, it does not include **Employee Database** or **Mobile Access**. Instead, it offers **Chat/Messaging** (**56%**), a feature reviewers also rate highly. This gives businesses another way to keep employees connected and share information quickly, helping teams communicate faster and stay aligned across day-to-day work. Communication Management 5.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Manage and track all internal and external communication conducted via calls, email, text, or chat Access Controls/Permissions 5.0 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Employee Engagement 5.0 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Tools to improve and measure employee satisfaction and involvement Content Management 5.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Newsletter Management 5.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Create and update newsletter content to increase engagement Reporting & Statistics 5.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Siit 75 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Adaptive Learning: Intuitive interface and user-friendly design which seamlessly integrate with existing workflows - AI Agent Configuration: Define and manage the persona, response style, and functional scope of AI agents to suit different use cases and business processes. - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Analytics: Tools for the systematic analysis of various types of data or statistics - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Asset Lifecycle Management: Manage assets throughout their lifecycle to optimize profit - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Audience Targeting: Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Autonomous Task Execution: Completes tasks independently without constant human intervention - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Capacity Management: Monitor service demand and performance to plan for adequate resources that meet business needs - Change Management: Track and monitor efficient handling of all changes/transitions - Chat/Messaging: Communicate using direct chat or messages within the system - CMDB: Configuration Management Database - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Contract/License Management: Track, store, and access client contracts or licenses - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard Creation: Creation and customization of dashboards - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - Employee Directory: Access names, contact information, and roles of employees in a centralized repository - Employee Engagement: Tools to improve and measure employee satisfaction and involvement - Employee Onboarding: Process of familiarizing new employees with the company, their position, and responsibilities - Employee Portal: Online portal where employees can access and track their own information - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Incident Management: Manage and track all disruptions and incidents - Integration into Third Party Applications: Embed/link applications into third party software so it can be accessed within a third party system - Inventory Management: Track and manage inventory levels to maintain proper supply - IT Asset Management: Managing inventories and tracking changes to hardware and software configurations - IT Incident Management: Manage incidents related to outages or breaches in functionality of IT systems - Knowledge Base Integration: Connect to organizational knowledge repositories and databases - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - Newsletter Management: Create and update newsletter content to increase engagement - Offboarding: Closing out contracts by reviewing contract/project completion, finalizing payments, and ensuring terms and compliance as been achieved - Prioritization: Arrange tasks based on the level of priority or urgency - Problem Management: Identify and solve underlying cause of incident(s), and prevent future incidents from occurring - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Real-Time Analytics: Analyze and gain insights into data in real-time - Release Management: Planning, scheduling, and overseeing the release of software or system changes into a live or production environment - Remote Access & Monitoring: Control system behavior and appearance, and access and report on system status/health from a distant location - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduled Messaging: Send individual or bulk text messages at predetermined times - Security & Compliance: Maintain security, compliance, and data privacy protocols for all interactions - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Catalog: Database containing accurate and up-to-date information on all operational services - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Single Sign On: Allow users to access multiple services after entering their login credentials once - Support Ticket Management: Allow customers/users to submit support queries and service requests - Support Ticket Tracking: Track the status of support tickets/escalations as they move through the service queue - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 5.0 (6) 5.0 Based on 6 reviews ## Pricing Value for money 5.0 (6) Free Trial Basic $45.00 Other,Per Month Pro $89.00 Per User,Per Month Value for money 5.0 (6) 5.0 Based on 6 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Rippling](https://www.capterra.com/p/172127/Rippling/)[ Deel](https://www.capterra.com/p/205015/Deel/)[ Confluence](https://www.capterra.com/p/136446/Confluence/)[ BambooHR](https://www.capterra.com/p/110968/BambooHR/)[ Paycor](https://www.capterra.com/p/133745/Paycor-Perform/)[ Microsoft Azure](https://www.capterra.com/p/16365/Azure/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (6) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (6) 5.0 Based on 6 reviews ## User reviews Overall rating 5.0 Based on 6 reviews Filter by rating Counts reflect reviews available in this feed. 5(6) 4(0) 3(0) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful RE Reviewer Chief Marketing Officer Used the software for: Less than 1 year ### "Fantastic product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 21, 2023 Pros Siit is a fantastic product that has boosted our team's productivity. Its ticketing feature has made it effortless for end-users to submit requests, and our team can easily monitor and respond to them promptly. Cons Non identified yet ! It's simple, easy, and fine. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Robin P. Co-fondateur & COO Used the software for: Less than 1 year ### "Un outil pensé pour l'expérience employé" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 16, 2023 Pros J’utilise Siit depuis plusieurs mois maintenant et cela a révolutionné l’expérience des employés de notre entreprise. Siit a simplifié nos process en rendant la gestion des demandes internes des employés plus facile, ce qui optimise l’onboarding et la rétention de nos collaborateurs. Les employés peuvent soumettre rapidement et facilement leurs demandes, et nous pouvons les prioriser et les suivre au même endroit. Le fait que l’outil soit intégré avec Slack et Notion a été un vrai élément différenciant dans notre choix !Dans l’ensemble, je ne peux que recommander Siit. Cons Pour le moment aucun. On avait des besoins spécifiques sur l'intégration à Notion et l'équipe a su être très réactive pour développer les fonctionnalités nécessaire. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Vincent R. Co-founder & CEO Used the software for: Less than 1 year ### "Mettre mes employés aux premiers plans" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 16, 2023 Pros J’utilise Siit depuis un certain temps maintenant pour gérer les demandes de mes employés et je suis ravi des résultats obtenus. Nous gérons facilement toutes les demandes de congés, des formations ou encore des demandes de support technique (Mot de passe, ajout de licence, équipements…). Mes équipes sont ravies de la rapidité et de l’efficacité du service que nous leur offrons grâce à Siit. Nous pouvons également générer des rapports pour suivre le nombre de demandes et optimiser nos process. Bref, Siit a grandement amélioré notre productivité et notre qualité de service. Je recommande chaudement cet outil à toute entreprise qui souhaite simplifier sa gestion des demandes internes. Cons Nothing for now.Although, I haven't tried all the features yet. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Alexis S. CEO Used the software for: Less than 1 year ### "Siit est devenu indispensable pour ma gestion RH" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 16, 2023 Depuis que j'ai commencé à utiliser Siit, le processus de gestion des demandes a été considérablement simplifié et optimisé. Je peux facilement suivre les demandes en temps réel et y répondre rapidement, ce qui a considérablement amélioré la satisfaction de mes employés. De plus, la plateforme est facile à utiliser, ce qui a permis à toute l'équipe de le prendre en main rapidement. Je suis ravi de partager mon expérience avec Siit, le logiciel que j'utilise pour gérer les demandes de mes employés. Je recommande fortement Siit à toute entreprise qui souhaite améliorer la gestion de ses demandes RH et IT. Pros L'un des avantages majeurs de Siit est son intégration avec Slack, ce qui nous permet de gérer facilement les demandes directement depuis notre plateforme de communication. Nous pouvons répondre aux demandes de manière plus rapide et efficace, en gardant toutes les conversations liées à une demande au même endroit. Cons Pas encore intégré avec la solution de paie Silae. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Tania K. Founder Used the software for: Less than 1 year ### "Amazing to improve employee's internal experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 20, 2023 It's has been design to create amazing employee experiences and it's super easy to set up and manage. The integrations was a must-have for us and they are rolling new ones incredibly fast. We've been able to better prioritise requests, manage communications and expectations as well as remove the clutter from emails & Slack. Pros Easy to set-up, amazing integrations & employee-centric experience ! Cons Nothing so far for the past few months we've been using it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MS Michael S. Co-fondateur Used the software for: 3-5 years ### "Siit est excellent pour la gestion des tickets et des alertes" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 23, 2023 Pros Le fait que ça soit si facile à utiliser et à répondre, notre équipe l'adore ! Cons Tout ok. Pour l'instant nous n'avons pas rencontré de problèmes Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.