--- title: "DiliGenie Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about DiliGenie Software - reviews, pricing plans, popular comparisons to other Incident Management products and more." source_url: "https://www.capterra.com/p/10005068/DiliGenie/" page_type: "product" language: "en" --- # DiliGenie Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) DiliGenie ## What is DiliGenie? DiliGenie Incident Management Module is designed to streamline your incident management processes and ensure your organization’s IT management works accurately. It reduces your workload, ensures you get the job done efficiently, decreases costs through ticket routing, and highlights escalations & advanced workflows. ## What is DiliGenie used for? [ITSM](https://www.capterra.com/itsm-software/)[Incident Management](https://www.capterra.com/incident-management-software/)[Service Desk](https://www.capterra.com/service-desk-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $10 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for DiliGenie?[Manage this product listing](https://www.g2.com/products/diligenie/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### DiliGenie 5.0 (2) VS. [4.6 (1,865)](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/) Starting Price $10 per user, per month Starting Price $104 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (2) Ease Of Use 4.5 (52) Value For Money 5.0 (1) Value For Money 4.5 (51) Customer Service 5.0 (1) Customer Service 4.5 (52) ## DiliGenie alternatives [4.6 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (522)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting price $89.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.4 (234)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) Starting price $16.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## FAQs about DiliGenie Overview ### What company size and specific industries is DiliGenie built for? DiliGenie is designed for mid-market organizations with 500 or more employees that need an IT service management tool for incident management. It is aimed at larger companies rather than small businesses, and the vendor description does not specify any particular industries or sectors. Features and Usability ### What are the key features of DiliGenie? DiliGenie offers IT service and project management features including incident management, problem management, change management, and service desk ticket tracking. It also includes a CMDB, knowledge base management, SLA management, workflow management, dashboards, analytics, and role-based access controls for support and operations teams. Integrations ### Which third-party tools and platforms does DiliGenie integrate with? DiliGenie integrates with 6 third-party tools and platforms, including Microsoft Azure, Microsoft Power BI, Clockify, IBM QRadar Incident Forensics, ManageEngine OpUtils, and SolarWinds Network Configuration Manager. These catalog integrations cover cloud services, analytics, time tracking, incident forensics, network operations, and configuration management. Getting Started and Support ### What training and onboarding options does DiliGenie offer? DiliGenie provides in person training, live online sessions, documentation, and videos to help teams get started. In person and live online training support guided setup, while documentation and videos offer written and visual reference materials for self-paced learning and reviewing product steps as needed. Getting Started and Support ### What customer support options does DiliGenie offer? DiliGenie provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback about support is available here, so user experience details such as response speed, helpfulness, or common frustrations cannot be confirmed. ## Features AI summary Based on 834 Incident Management reviews Capterra data shows that buyers of ITSM software rank the following features as their top priorities: - **Asset Tracking** (**53%** of reviewers rated this feature as critical) - **Support Ticket Management** (**58%**) - **Incident Management** (**60%**) DiliGenie includes **Support Ticket Management** and **Incident Management**, giving IT teams a clear way to log service requests, manage issues, and respond to disruptions quickly. However, it does not include **Asset Tracking**. Instead, it offers other important capabilities that reviewers also value, such as **Alerts/Notifications** (**48%**), **Service Level Agreement (SLA) Management** (**53%**), and **Problem Management** (**46%**), helping businesses stay on top of service deadlines, monitor recurring issues, and keep support operations organized. Incident Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage and track all disruptions and incidents Service Level Agreement (SLA) Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Set and monitor service level agreements to ensure timely response and resolution Problem Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Self Service Portal 5.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Online portal through which end users can access the system, manage tasks, or obtain information Access Controls/Permissions 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Activity Dashboard 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities DiliGenie 52 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Analytics: Tools for the systematic analysis of various types of data or statistics - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Change Management: Track and monitor efficient handling of all changes/transitions - Change Planning: Planning training and tasks to facilitate the transition to new technology, process, or workflow. - Change Tracking: Track changes in laws and regulations and compare previous legislation to current legislation - CMDB: Configuration Management Database - Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Dashboard Creation: Creation and customization of dashboards - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Email Templates: Pre-made examples and templates for emails - For IT Project Management: Supports project management for IT professionals & teams - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Incident Management: Manage and track all disruptions and incidents - Incident Reporting: Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site - Issue Management: Identify and respond to unexpected problems or failures (ie. "negative events") - IT Incident Management: Manage incidents related to outages or breaches in functionality of IT systems - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Milestone Tracking: Monitor task progress and planned accomplishments to better manage project status - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Prioritization: Arrange tasks based on the level of priority or urgency - Problem Management: Identify and solve underlying cause of incident(s), and prevent future incidents from occurring - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Project Planning: Organize and schedule projects - Project Tracking: Monitor the progress of projects from start to finish - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Requirements Management: Enables creation, management, and tracking of product requirements & features during product production/development - Resource Management: Process of planning, scheduling and executing the optimal and effective use of human capital across projects - Risk Assessment: Initiate collection and analysis of known risks - Safety Incident Management: Track, report on and implement actions pertaining to physical safety at the workplace - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Catalog: Database containing accurate and up-to-date information on all operational services - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Status Tracking: Track the status over time for a request, process, asset, or transaction - Support Ticket Management: Allow customers/users to submit support queries and service requests - Support Ticket Tracking: Track the status of support tickets/escalations as they move through the service queue - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 5.0 (2) 5.0 Based on 2 reviews ## Pricing Value for money 5.0 (1) Free Trial Standard $10.00 Value for money 5.0 (1) 5.0 Based on 1 reviews ## Integrations [ Clockify](https://www.capterra.com/p/169607/Clockify/)[ Microsoft Azure](https://www.capterra.com/p/16365/Azure/)[ Microsoft Power BI](https://www.capterra.com/p/176586/Power-BI/)[ ManageEngine OpUtils](https://www.capterra.com/p/172325/ManageEngine-OpUtils/)[ SolarWinds Network Configuration Manager](https://www.capterra.com/p/216635/SolarWinds-Network-Configuration-Monitor/)[ IBM QRadar Incident Forensics](https://www.capterra.com/p/230908/IBM-QRadar-Incident-Forensics/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 2 reviews Filter by rating 5(2) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent SS Simon S. IT Support Administrator Non-Profit Organization Management ### "DiliGenie Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 September 25, 2024 All positive! It's been a much more reliable and simple-but-full-featured platform than a few others I've worked with in my short career. Pros Creating, updating, and reviewing tickets is straight-forward and simple. Cons As an admin on a small team, it would be helpful to be able to search my team members' tickets. We currently all share an account to circumvent this shortcoming, and are fine with it because it really is worlds better than our previous vendor's support portal. It does introduce security concerns doing it this way, though. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. GB Gowri B. Director Information Technology and Services ### "Best ITSM Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 19, 2024 Very good tool in less expensive, Easy to customise. Pros User friendly and easy to use. All module are good. Cons Configuration Management Identify component attributes like servers, hardware, software, and manage relationships across all services Knowledge Base Management Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Self Service Portal Online portal through which end users can access the system, manage tasks, or obtain information Project Management Plan and coordinate all the resources, costs and time needed to execute assignments Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.