--- title: "TeamsPhony Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about TeamsPhony Software - reviews, pricing plans, popular comparisons to other Telephony products and more." source_url: "https://www.capterra.com/p/10005161/TeamsPhony/" page_type: "product" language: "en" --- # TeamsPhony Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) TeamsPhony ## What is TeamsPhony? The TeamsPhony teams will accompany you throughout the migration or portability and train your users to ensure this technological change! Discover on our website the Microsoft licenses eligible for telephony with Microsoft Teams What are the modalities to call on Teams? Integrate the Microsoft Teams Phone Standard add-on to your eligible Microsoft 365 licences. This Microsoft Teams Phone Standard add-on allows you to transform the Microsoft Teams application into a mobile phone. ## What is TeamsPhony used for? [Cloud PBX](https://www.capterra.com/cloud-pbx-software/)[Softphone](https://www.capterra.com/softphone-software/)[Business Phone Systems](https://www.capterra.com/business-phone-systems-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €26 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for TeamsPhony?[Manage this product listing](https://www.g2.com/products/teamsphony/claim_requests/new?auto=true) ## TeamsPhony Overview Updated August 2026 AI summary TeamsPhony delivers cloud-based telephony and unified communications for small and midsize businesses, offering features such as call routing, recording, monitoring, IVR, and voicemail. It supports VoIP and softphone capabilities, with options like auto-dialer, CRM integration, multi-channel communication, and conferencing. TeamsPhony is accessible across major operating systems, including Windows, Mac, Linux, Chromebook, and web browsers. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### TeamsPhony 0.0 VS. [4.4 (512)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Starting Price €26 Per User, Per Month Starting Price $0.0079 Usage Based Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.1 (888) Value For Money 0.0 (0) Value For Money 4.2 (798) Customer Service 0.0 (0) Customer Service 4.0 (819) ## TeamsPhony alternatives [4.4 (468)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Ringover](https://www.capterra.com/p/169627/RingOver/) [4.7 (888)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169627/RingOver/) Highest Rated [Squaretalk](https://www.capterra.com/p/219046/Squaretalk-Matrix/) [4.8 (120)](https://www.capterra.com/p/219046/Squaretalk-Matrix/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/219046/Squaretalk-Matrix/) ## FAQs about TeamsPhony Overview ### What company size and specific industries is TeamsPhony built for? TeamsPhony is designed for businesses across all sectors and is suited to companies with 10 to 500 users. It fits small and mid-sized organizations that need a solution for this employee range, regardless of industry. Features and Usability ### What are the key features of TeamsPhony? TeamsPhony offers unified communications with VoIP, video conferencing, and chat/messaging, plus call center tools such as automatic call distribution, call routing, call monitoring, call recording, and call reporting. It also includes CRM, contact management, IVR, auto-dialer, callback scheduling, voicemail, and third-party integrations. Getting Started and Support ### What training and onboarding options does TeamsPhony offer? TeamsPhony provides in-person training, documentation, and videos for teams getting started. In-person sessions support guided setup and direct instruction, documentation offers written reference material for self-paced review, and videos provide visual walkthroughs of key features and tasks. Getting Started and Support ### What customer support options does TeamsPhony offer? TeamsPhony provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. These channels give users several ways to find answers or contact support directly. No reviewer feedback is available here, so support quality, response speed, and helpfulness cannot be described from user experience. ## Features AI summary Based on 2,215 Telephony reviews Capterra reviewers point to these as the top priorities when choosing telephony software: - **VoIP Connection** (**54%** of reviewers rated this feature as critical) - **Call Routing** (**44%**) - **Call Monitoring** (**39%**) TeamsPhony supports all three features buyers rate most highly: **VoIP Connection**, **Call Routing**, and **Call Monitoring**. Together, these capabilities help businesses manage call quality, direct conversations to the right people faster, and keep visibility into live interactions, allowing teams to improve responsiveness, maintain service standards, and handle customer communications more efficiently. Activity Tracking Track and document all activities across devices, networks, and other systems API Application programming interface that allows for integration with other systems/databases Auto-Dialer System that automatically dials calls Automatic Call Distribution Distribute/route/connect calls Callback Scheduling Schedules callback times Call Center Management Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. TeamsPhony 28 features ### All Features - Activity Tracking: Track and document all activities across devices, networks, and other systems - API: Application programming interface that allows for integration with other systems/databases - Auto-Dialer: System that automatically dials calls - Automatic Call Distribution: Distribute/route/connect calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Disposition: Track and report on call outcomes - Call List Management: Manage and track all past and future calls. - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scripting: Provide agents with a typical response for common call subject matter - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Chat/Messaging: Communicate using direct chat or messages within the system - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Text to Speech: Turns text into natural sounding speech - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Unified Communications: Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration - Video Conferencing: Connect with meeting participants remotely over video - Voice Mail: Computer-based system that allows users to send and receive voice messages - VoIP Connection: Place/receive calls through voice over IP connection --- Get Advice We can help you find the software with the features you need. ## Pricing Basic €26.00 Per User,Per Month Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.