--- title: "ServiceTrac Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ServiceTrac Software - reviews, pricing plans, popular comparisons to other Help Desk products and more." source_url: "https://www.capterra.com/p/10005282/ServiceTrac/" page_type: "product" language: "en" --- # ServiceTrac Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) ServiceTrac ## What is ServiceTrac? ServiceTrac CRM is a powerful all-in-one solution designed to manage leads, generate quotations, track service requests, and monitor on-field sales teams. With real-time tracking, automated workflows, and detailed analytics, it simplifies sales and service management for businesses. Key Features: ✅ Lead & Customer Management ✅ Quotation & Service Request Handling ✅ Field Sales & GPS Distance Tracking ✅ Expense & Reimbursement Management ✅ Multi-Level Approvals & Workflow Automation ✅ Reports & Analytics Why Choose ServiceTrac? ✔ Boost sales productivity ✔ Enhance customer service ✔ Optimize field operations ✔ Gain data-driven insights 🚀 Grow faster with ServiceTrac CRM! Book a Free Demo Today. ## What is ServiceTrac used for? [Help Desk](https://www.capterra.com/help-desk-software/)[Online CRM](https://www.capterra.com/online-crm-software/)[Warranty Management](https://www.capterra.com/warranty-management-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ServiceTrac?[Manage this product listing](https://www.g2.com/products/servicetraccrm/claim_requests/new?auto=true) ## ServiceTrac Overview Updated September 2026 AI summary ServiceTrac provides businesses of all sizes with tools for managing customer relationships, field service operations, and warranty processes. Covering CRM, field service management, and GPS tracking, it offers features such as contact management, workflow automation, lead handling, reporting, and customizable options. ServiceTrac is accessible via web, cloud, and major operating systems, supporting both office and mobile teams. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ServiceTrac 0.0 VS. [4.6 (1,486)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting Price Contact vendor Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (1,446) Value For Money 0.0 (0) Value For Money 4.4 (1,249) Customer Service 0.0 (0) Customer Service 4.6 (1,399) ## ServiceTrac alternatives [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.2 (1,331)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars Highest Rated [4.6 (6,117)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Sage Sales Management](https://www.capterra.com/p/153130/Forcemanager/) [4.6 (171)](https://www.capterra.com/p/153130/Forcemanager/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/153130/Forcemanager/) ## FAQs about ServiceTrac Overview ### What company size and specific industries is ServiceTrac built for? ServiceTrac is designed for B2B sales teams and organizations in FMCG, IVD, service, and manufacturing. It fits companies that manage leads and sales, track field sales and service, handle service requests, or optimize operational workflows, making it suitable for business teams across these sectors. Features and Usability ### What are the key features of ServiceTrac? ServiceTrac offers work order management, dispatch management, scheduling, routing, and task management for field service operations. It also includes asset tracking, inventory management, service history, SLA management, workflow automation, billing and invoicing, CRM, reporting and analytics, and mobile time tracking. Integrations ### Which third-party tools and platforms does ServiceTrac integrate with? ServiceTrac integrates with SMS API for text messaging workflows and notifications. This built-in connection supports sending and receiving SMS data within ServiceTrac, making it the primary third-party platform listed in the official catalog. Getting Started and Support ### What training and onboarding options does ServiceTrac offer? ServiceTrac provides in-person training and live online sessions to help teams get started. In-person training offers face-to-face guidance, while live online sessions support remote instruction and setup through real-time communication with a trainer. Getting Started and Support ### What customer support options does ServiceTrac offer? ServiceTrac provides Email/Help Desk and Phone Support. No reviewer feedback on support quality is available, so customer experience details such as response speed, helpfulness, or common frustrations cannot be confirmed from the catalog data. ## Features AI summary Based on 14,838 Help Desk reviews Capterra data shows that buyers of CRM software rank the following features as their top priorities: - **Data Security** (**51%** of reviewers rated this feature as critical) - **Customer Database** (**52%**) - **Real-Time Data** (**56%**) ServiceTrac supports all three of the features reviewers value most: **Data Security**, **Customer Database**, and **Real-Time Data**. Together, these capabilities help businesses protect customer information, keep records organized in one place, and act on up-to-date insights, allowing teams to manage relationships more effectively and respond faster to customer needs. Access Controls/Permissions Define levels of authorization for access to specific files or systems Accounting Integration Integrate with a third-party accounting system Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases ServiceTrac 97 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Case Management: Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Configurable Workflow: Configure existing workflows to meet your organization's needs - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Contract/License Management: Track, store, and access client contracts or licenses - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Data Visualization: Graphical representation of data - Dispatch Management: Manage sending personnel and resources to a site as needed - Document Storage: Store and organize documents in a centralized system - Documentation Management: Manage product specific documents in a categorized order - Driver Management: Track all personnel who operate company vehicles - Eligibility Verification: Identifying if all conditions that entitle a client to certain benefits are met - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Templates: Pre-made examples and templates for emails - Employee Management: Track employee schedules, availability, and performance across projects and tasks - File Storage: Store and access documents, forms, and photos in one centralized place - For Field Service: Intended to be used by field service companies - For Manufacturers: Intended to be used by manufacturers - Geographic Maps: Visualize locations on a map - Geolocation: Determines the location of a device using GPS or an IP address - GPS: System to support the positioning, navigation, and timing (PNT) measurements of an object or individual - Historical Reporting: Information, data and reports that are being tracked over time - Interaction Tracking: Track interaction history by documenting conversations for contacts - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Lead Capture: Automatically identify and save contact information of potential customers - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Location Tracking: Identify the physical location of an individual, asset, device, etc. - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Mobile Access: Access software remotely via mobile devices - Mobile Time Tracking: Track the time and location worked by employees via mobile device - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Online Time Clock: Track/log the amount of time employees worked per job using a timer - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Parts Management: Track parts inventory levels and manage re-stocking - Payment Collection in the Field: Swipe a credit card or manually process payments while with the customer in the field - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Pipeline Management: Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. - Policy Management: Create, manage, and track policies and procedures within an organization - Prioritization: Arrange tasks based on the level of priority or urgency - Product Registration: The process of providing information about a purchased product to the manufacturer or seller for warranty purposes or other benefits - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Repair Management: Arrange for repairs to be performed and track prior repairs to the same item - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Resource Allocation: Assign available resources to various projects and tasks - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Routing: Plan daily routes to optimize employee scheduling and provide directions - Sales Pipeline Management: Pipeline view and tracking lead status - Sales Reports: Reports specific to sales analysis for trends and strategies - Sales Trend Analysis: Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Service History: Track work performed and resources used for past customers, sites, or assets - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Service Management: Arrange for and track that service agreed upon under warranty is scheduled and performed - Status Tracking: Track the status over time for a request, process, asset, or transaction - Supplier Management: Manage all supplier data and operations - Support Ticket Management: Allow customers/users to submit support queries and service requests - Task Management: Create, manage and track all task activities and progression - Territory Management: Organize customer data and accounts by user or geography - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Vehicle Tracking: Real-time vehicle tracking for monitoring location, route, speed, etc. - Warranty Claims Management: Track, approve or deny warranty requests and manage associated customer communications - Warranty Tracking: Track the duration and expiration of warranty as well as any obligations under that warranty - Web-based Deployment: SaaS, web-based, online deployment - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks - Workforce Management: A set of processes to optimize the productivity of its employees --- Get Advice We can help you find the software with the features you need. ## Pricing ### Starting price Free trial not available ## Integrations [ SMS API](https://www.capterra.com/p/147248/SMS-Notify/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. 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