# Prosper Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Prosper the right Employee Engagement solution for you? Explore 20 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10005311/Prosper-EX/reviews --- Prosper 5 (20) [View alternatives](https://www.capterra.com/p/10005311/Prosper-EX/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Prosper Ease of use 5.0 Customer Service 5.0 ## Pros and Cons in Reviews RB Rebecca B DirectorRetail, 51 - 200 employeesUsed the software for: 1-2 years. “Great value compared to some competitors, the platform is easy to use, integrated with our payroll system minimizes on admin.“ May 27, 2024 DC Danielle C ManagerSports, 51 - 200 employeesUsed the software for: 1-2 years. “It has already proven to be successful in support team member development“ September 17, 2024 RL Ria L Training and development managerSports, 51 - 200 employeesUsed the software for: Less than 6 months. “User friendly and is a useful tool for management to keep track of their teams learning and to have everything you need all in one place.“ July 17, 2023 JD Julie D CoachReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “The ease of use with the platform, allows us to partner with ProsperEx and customize our requirements.“ July 17, 2023 ## Showing most helpful reviews Showing 1-20 of 20 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Adam Phillis P. Director Real Estate Used the software for: 6-12 months ### "A must resource for all companies " April 13, 2023 5.0 Highly recommend Pros Prosper Ex has been fantastic for our company with retaining staff and keeping balance. Highly recommended Cons Nil - this company has been fantastic and assisted our agency Review Source VR Verified Reviewer Security officer Accounting Used the software for: 6-12 months ### "MY REVIEW ON PROSPER EX" January 21, 2025 5.0 Pros Good communication between management and employees Cons The subscription fee can be relatively high especially for small businesses Review Source TM Tess M. People & Culture Manager Computer Software Used the software for: Less than 6 months ### "Excited to have Prosper EX" July 19, 2023 4.0 Implementation was quick, and our CSM \[sensitive content hidden\] is so responsive. Whenever I've had a request she's gotten back to me within the same day, which is fantastic. Pros I loved leaning on their org psychologist's expertise by using the prosper EX engagement survey. It's great that ongoing surveys also add to the happiness metrics. I'm excited to use the 1-to-1 functionality moving forward for our performance management process. Cons There are a few functionalities and tweaks I would love to see built into the product. Our CSM collates my feedback, and its great to know some items are already in the pipeline. I have already seen the product improve in my short time using it. Review Source DC Danielle C. Manager Sports Used the software for: 1-2 years ### "Great for Team Member Development" September 17, 2024 5.0 Pros We love how easy the platform is to use. It has already proven to be successful in support team member development Cons Nothing we have found to dislike just yet Review Source GM Gerard M. Commercial Director Sports Used the software for: 1-2 years ### "Braehead Performance Management " July 31, 2024 5.0 Overall its been a great journey so far, certainly great value and looking forward to implement more of Prosper EXs tools. Pros The Prosper EX team has been fantastic to collaborate with. Initially, we implemented their eNPS surveys for a monthly snapshot of our business, which proved so effective that we soon adopted their Engagement survey to run biannually. The feedback from our employees has been overwhelmingly positive, and we've actively utilized much of the data received. This year, we're excited to introduce the 1-to-1 tool, moving us further towards paperless processes. Cons Moving from paper to digital comes with some resistance to change. Also understanding initially how to best interpret the data and how to action wasn’t instant. However, my customer success manager has been very helpful throughout. Review Source MJ Matthew J. Director of People and Culture Restaurants Used the software for: 1-2 years ### "Applejack Hospitality ProsperEX review " March 25, 2024 5.0 Great. That saying "You get out what you put in" is true. Our business is fully invested in using ProsperEX and we are seeing some great returns on this investment. Pros The surveys and feedback we get from our people are extremely beneficial and we have experienced big improvements in our company culture and staff retention. Cons There is limited ability to create unique performance review templates for our business. However, we have been told this is on their road map and this ability may change in the future. Review Source KH Kate H. HR & WHS Manager Hospitality Used the software for: 6-12 months ### "Valuable insights into engagement" April 13, 2023 5.0 This has been one of the easiest businesses to work with and the support has been everything we need. We are still learning and it has been impressive to see how much development has occurred within Prosper Ex since we joined less than a year ago. Pros The support on implementation has been second to none and made the roll out pain-free. This has continued with training and support in how to read results and identify what is working well V how we can improve. Cons The management dash was extremely simple to use to begin with but the screen has become more 'busy'. Would like to see the simplified dash return, with room to drill down as and when we need. Review Source MN Mikel N. Chief Sales and Marketing Officer Construction Used the software for: 6-12 months ### "Usher Group & Prosper EX Partnership" March 10, 2024 5.0 We absolutely love our partnership with Will, Renee and the Prosper EX Team. What began as an initial discussion around employee engagement has grown and flourished into something far greater. Pros The Prosper EX team developed a comprehensive engagement strategy for the business and have since helped us redefine our core values, deploy a number of critical company surveys, provided reports and recommendations on the data and supported us with the implementation of performance measures for our 200+ employees. Cons Inability to upload files to employee accounts. This however is coming online as a platform update soon. Reason for choosing Prosper Was because of the functionality, value for money and relationship we built with the team. Review Source CM Camden M. Head of Partnerships Information Technology and Services Used the software for: 1-2 years ### "Transforming our Business with Prosper EX" March 26, 2024 5.0 My overall experience with Prosper EX has been highly positive. It has proven to be a powerful tool that has streamlined our processes, improved our efficiency, and provided deep insights into our operations. The slight learning curve at the beginning is well worth it, given the benefits the platform offers. I've been particularly impressed with the continual updates and improvements made to the software, which show a clear commitment to staying on the cutting edge and addressing user feedback. Prosper EX is more than just a tool; it has been a catalyst for growth, and I highly recommend it to businesses looking to enhance their operational efficiency and drive growth. Pros The standout feature of Prosper EX for me has been its exceptional user interface and overall ease of use. Right from the start, the platform felt intuitive, allowing me to navigate through its various functionalities with minimal effort. Another major plus is the platform's analytics and reporting tools. These have provided us with invaluable insights into our operations, helping us make data-driven decisions and know what actions drive positive team morale. Prosper EX's customer service has also been outstanding. The support team is knowledgeable, responsive, and genuinely committed to helping users get the most out of the software. Cons I would recommend this product for organisations with 50 or more staff to ensure they receive maximum return on investment. Review Source RB Rebecca B. Director Retail Used the software for: 1-2 years ### "Bayliss Blinds & Prosper EX" May 27, 2024 5.0 Great value compared to some competitors, the platform is easy to use, integrated with our payroll system minimizes on admin. Having all our performance reviews, job chats, and development plans in one place is fantastic. We've also gained valuable, actionable insights from the annual and mid-year engagement surveys. Pros The Prosper EX team is great to work with. Having all our engagement survey reports and performance management 1-1s in one place has been fantastic. Our structured onboarding and exit processes are now automated, which we love. Cons Initially, I felt a bit overwhelmed by all the features of Prosper EX. However, the PEX team guided me through each tool week by week. They started with the annual performance survey and how to interpret the data, then moved on to running our performance reviews. Now, I can manage everything on my own. Review Source TP Taryn P. Commercial Director Computer Software Used the software for: 6-12 months ### "Highly Recommend Prosper EX" June 23, 2023 5.0 From the moment I engaged with the Sales team/founder Prosper EX was consultative, listened to my objectives as a leader and crafted a custom system that helped to evolve the way we connect with our people. Overall satisfaction scores are up within our business, turnover of staff is down and overall we indirectly have a happier customer base. Pros Easy to use, simple setup and great user experience. Cons Nothing has flagged as a con yet, we are very happy with Prosper EX Reason for choosing Prosper Agility, the team we dealt with and the scope to grow and integrate with our tech stack. Review Source NS Nicky S. Chief People Officer Recreational Facilities and Services Used the software for: 1-2 years ### "Game Changer for employee retention!" April 14, 2023 5.0 The customer service support has been exceptional, \[sensitive content hidden\] is incredibly helpful and very responsive. Pros We have a large workforce across 32 locations. We now have the data to allow us to proactively develop people strategies to ensure we have and engaged and happy workforce. Cons Nothing, the platform is fantastic and we are a really happy Reason for choosing Prosper The platforms had very similar features however Prosper Ex was a much more competitive and viable price point for our business. Review Source JJ Jess J. Team Engagement Leader Recreational Facilities and Services Used the software for: 6-12 months ### "Such an easy and supportive experience!" March 14, 2024 5.0 Very user-friendly platform, it's intuitive and simple, while still doing all the things you'd want in the Team Engagement space. The integration with other programs is great too and makes streamlining HR processes super easy! Pros Their Customer Support is second to none. \[sensitive content hidden\] is our Customer Success Manager and nothing is ever too much trouble for her. We've also had contact with a number of other members of the ProsperEX team and we've been really impressed with the level of internal communication and consistency between them - no matter who you're talking to they always have all the information. The follow up and turn around time is always efficient too. Cons As noted above, nothing is too much trouble. The ProsperEX team always find a solution to anything that pops up, and usually within the day. The only thing I could say we've "liked least" would be the Kudos functionality. It doesn't quite work in the way that we intended to use it, but I know this feature is expected to be under development so we're excited to see what else we might be able to do with it! Review Source JD Julie D. Coach Real Estate Used the software for: Less than 6 months ### "Exceptional Product" July 17, 2023 5.0 It is a great partnership that allows us to solve a problem for our clients while having a functional platform with ease of use Pros The ease of use with the platform, allows us to partner with ProsperEx and customize our requirements. We have full control over the content and resources on the platform. Cons It's too soon to say as we are in the early days with ProsperEX Reason for choosing Prosper The ease of use, functionality, and expansion of the brand will add more features as they grow Review Source PK Pilita K. HR Advisor Computer Software Used the software for: 6-12 months ### "Prosper Ex" May 23, 2024 5.0 It has been very good, and I look forward to seeing how the business grows and the implementation of the new ideas they have. Pros Personalized assistance to navigate system and explanation of data. Cons NA-Haven't had any negative experiences to date. Review Source aL andrew L. Owner Hospitality Used the software for: Less than 6 months ### "Braveheart Feedback" April 17, 2023 5.0 Solid Pros It is easy to use and provides helpful feedback to show where the company can improve. Cons Takes a little time to get comfortable with all aspects of the product. Reason for choosing Prosper Relationship with their management Review Source AG Angie G. HR Business Partner Automotive Used the software for: Less than 6 months ### "Easy-To-Use Surveys" March 27, 2024 5.0 Pros The customer support has been personalised, responsive and fantastic overall. Cons As with any new system, getting to grips with how it works and integrates with our own systems. Review Source RL Ria L. Training and development manager Sports Used the software for: Less than 6 months ### "User friendly" July 17, 2023 5.0 Loving it Pros User friendly and is a useful tool for management to keep track of their teams learning and to have everything you need all in one place. They also have an excellent customer service. Cons I haven’t encountered any issues so far. Review Source JK Justin K. Owner Real Estate Used the software for: Less than 6 months ### "Very Pleased with Prosper EX" April 13, 2023 5.0 Being able to solve communication block was very important to us and Prosper EX has delivered that! Pros The product is very user friendly and the set up was a breeze. Cons No complaints, It's still early but so far so good! Review Source GM Gerry M. Commercial Director Sports Used the software for: Less than 6 months ### "Staff retention" April 18, 2023 5.0 Pros ther Prosper EX platform is an easy way for employee's to understand employee's needs, thoughts and motivations and helps everyone feel valued. It also gives you the the data you need to need to back-up and formuate critical stratagies that no one wants to make in the dark. Cons I would like the platform to go further as a communication tool for all employees. For example, the ability to "reskin" elements of the page to promote company events or news that effects everyone. Essentially like a digital tannoy system. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.