--- title: "QuickMetrix Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about QuickMetrix Software - reviews, pricing plans, popular comparisons to other Reputation Management products and more." source_url: "https://www.capterra.com/p/10005313/QuickMetrix/" page_type: "product" language: "en" publication_date: "2026-11-03" --- # QuickMetrix Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on November 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) QuickMetrix ## What is QuickMetrix? QuickMetrix is a social media listening tool that allows you to monitor and analyze social media conversations about your brand, industry, competitors, and more. It provides real-time insights and analytics, allowing you to track sentiment, engagement, reach, and other metrics across various social media platforms like Facebook, Twitter, Instagram, and LinkedIn. QuickMetrix can help you identify trends, understand your audience, measure the effectiveness of your social media campaigns, and make ## What is QuickMetrix used for? [Reputation Management](https://www.capterra.com/reputation-management-software/)[Social Media Monitoring](https://www.capterra.com/social-media-monitoring-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/) Top alternative Featured Overall rating Based on 13 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for QuickMetrix?[Manage this product listing](https://www.g2.com/products/quickmetrix/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### QuickMetrix 4.8 (13) VS. [4.7 (709)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (13) Ease Of Use 4.7 (709) Value For Money 4.8 (12) Value For Money 4.5 (621) Customer Service 4.9 (12) Customer Service 4.6 (656) ## QuickMetrix alternatives [4.2 (255)](https://www.capterra.com/p/277011/Brandwatch/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.5 (167)](https://www.capterra.com/p/207701/Hibu/reviews/) Starting price $449.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars Highest Rated [rater8](https://www.capterra.com/p/177794/rater8/) [5.0 (184)](https://www.capterra.com/p/177794/rater8/reviews/) Starting price $109.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/177794/rater8/) [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) [4.5 (1,207)](https://www.capterra.com/p/169618/Trustpilot/reviews/) Starting price $299.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169618/Trustpilot/) [View all alternatives](https://www.capterra.com/p/10005313/QuickMetrix/alternatives/) ## FAQs about QuickMetrix Overview ### Which roles and teams benefit most from QuickMetrix? QuickMetrix is most used by online reputation management, social media crisis, and client servicing teams that monitor brand conversations, track sentiment, and respond to issues. Marketing and PR managers use it to assess campaign visibility and audience feedback, while general, senior, and program managers review reporting to guide brand and service decisions. Answer based on 12 reviews Overview ### What company size and industries is QuickMetrix built for? QuickMetrix is a social listening, online reputation management, and customer experience platform built primarily for midsize businesses, which account for 42% of reviewers. It also serves small businesses (33%) and enterprises (25%), with strongest adoption in Marketing and Advertising (25%), Banking (17%), and Food & Beverages (17%). Answer based on 12 reviews Features and Usability ### What are the key features of QuickMetrix? QuickMetrix offers media monitoring and real-time monitoring, plus brand tracking, hashtag tracking, keyword tracking, and social listening. It also includes campaign management and scheduling, reputation management with review monitoring and response management, customer feedback and complaint management, and reporting tools such as dashboards, customizable reports, sentiment analysis, and visual analytics. Getting Started and Support ### What training and onboarding options does QuickMetrix offer? QuickMetrix provides in-person training and live online sessions for teams getting started. In-person training supports direct, on-site instruction, while live online sessions allow guided training over the internet. These are the training formats listed for QuickMetrix. Getting Started and Support ### What customer support options does QuickMetrix offer? QuickMetrix provides Email/Help Desk, Phone Support, and 24/7 Live Rep. Support channel details are limited in the catalog, and no reviewer feedback is available to describe response times, helpfulness, or common frustrations with the support experience. ## Features AI summary Based on 1,563 Reputation Management reviews Capterra data shows that buyers of reputation management software rank the following features as their top priorities: - **Review Request** (**55%** of reviewers rated this feature as critical) - **Negative Feedback Management** (**65%**) - **Review Monitoring** (**51%**) QuickMetrix supports **Review Monitoring**, giving teams visibility into incoming reviews and helping them keep track of brand sentiment across channels. However, it does not include **Review Request** or **Negative Feedback Management**. Instead, it offers **Response Management** (**47%**), **Customer Experience Management** (**48%**), and **Reporting/Analytics** (**44%**), which can help businesses reply to customer feedback, track experience trends, and measure performance over time, allowing teams to stay informed and improve how they manage their online reputation. Review Monitoring 4.9 (8) 62.50% of 8 reviewers that rated this feature as important or highly important Automatically monitor and receive alerts for any new online reviews Response Management 5.0 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Planning and managing of resources and procedures to mitigate the impact of events and incidents Customer Experience Management 4.8 (6) 50.00% of 6 reviewers that rated this feature as important or highly important Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Reporting/Analytics 4.8 (6) 33.33% of 6 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Social Media Integration 4.9 (7) 57.14% of 7 reviewers that rated this feature as important or highly important Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Keyword Tracking 4.8 (6) 50.00% of 6 reviewers that rated this feature as important or highly important Track and monitor a specific set of keywords QuickMetrix 31 features ### All Features - Benchmarking: Compare key metrics for the business against prominent players in the industry - Brand Tracking: Monitor social media posts or web that mention a particular brand - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Scheduling: Set campaign schedules by selecting start, pause, and end dates - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Engagement: Initiate interactions with customers by proactively starting conversations or providing informational content - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Feedback: Provides a forum for customers to give feedback and data storage for company analysis. - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Hashtag Tracking: Track the usage of certain hashtags - Keyword Tracking: Track and monitor a specific set of keywords - Media Monitoring: Monitoring brand mentions, clicks, backlinks, and engagement of distributed content like blogs, press releases, or social media posts. - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Post Scheduling: Schedules specific times for content to appear on social media platforms, blogs, websites etc. - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reputation Management: Monitor and manage customers' perceptions about a business, product, or service - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Review Monitoring: Automatically monitor and receive alerts for any new online reviews - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Social Listening: Monitor social media sites for specific keywords - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Social Media Monitoring: Track activity on sites such as Facebook, Twitter, Instagram, etc. - Social Publishing: Allows the creation, management, and scheduling of content to be shared across social media channels. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data --- Get Advice We can help you find the software with the features you need. Features 4.7 (13) 4.7 Based on 13 reviews ## Pricing Value for money 4.8 (12) ### Starting price Free trial not available Value for money 4.8 (12) 4.8 Based on 12 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (12) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (12) 4.9 Based on 12 reviews ## User reviews Overall rating 4.8 Based on 13 reviews Filter by rating Counts reflect reviews available in this feed. 5(11) 4(2) 3(0) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful Vivek S. Sr. ORM Executive Used the software for: Less than 1 year ### "A Good and Useful Tool for Handling Customer Complaints, with Room for a Few Fixes" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 October 23, 2026 It is a dependable software that helps our team track, assign, and resolve public complaints smoothly. The daily ticketing works well, though the reporting tool and post-capture features still need some technical updates. Pros The ticket system is very easy to use and keeps large volumes of social media messages organized. Features like ready-made reply templates and automatic ticket assignment make it simple for operators to handle passenger issues quickly. Cons The reporting interface and data export generation can experience slowdowns during long reports generation. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Manager Used the software for: Less than 1 year ### "Useful platform for streamlined social media management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 9, 2026 QuickMetrix has been useful for managing social media escalations and monitoring ticket inflow. The platform provides good visibility and helps streamline the ORM workflow. Pros The platform makes it easy to track, manage, and action social media conversations from a single dashboard. Always received prompt support throughout. Cons Some features could be more intuitive, particularly around filtering, and managing workflows at scale and UI interface can be made better. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer ORM Manager Used the software for: 1-3 years ### "Excellent ORM and Listening Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 30, 2026 Fantastic. Using it for 4 clients right now and all them are happy with it. Similarly my team has been praising the platform as well. Pros I’ve been using QuickMetrix across 3–4 clients and overall it’s been a pretty good experience. \*\*Customer Support:\*\* Responsive and helpful, especially when setting up custom requirements or resolving issues. \*\*Ease of Use:\*\* Fairly intuitive once you get familiar with the platform. Some advanced configurations take a little getting used to, but the overall workflow is simple. \*\*Customer Reviews & Social Media:\*\* One of the stronger areas. It brings reviews, social conversations and ORM into one place, making it much easier to track customer concerns and escalations. \*\*Dashboarding & Reporting:\*\* Good visibility into sentiment, conversation volume, sources and trends. Reporting saves quite a bit of manual effort, although more customisation options would be welcome. Overall, a reliable platform for agencies and brands managing multiple accounts. There’s definitely room to make a few workflows more seamless, but the core functionality is solid and practical. Cons Nothing at the moment. Any specific requirements from client's end or from our end have been incorporated by the team. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Unit Owner ORM Used the software for: 1-3 years ### "QucikMetrix One Stop shop for all your ORM needs" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 29, 2026 QucikMetix has really helped us to get all our social media platform under one roof. The CRM has definitely helped us reply to querries faster and the followups have now become effortless. Having said that the reports can also be customised too. Pros Its a one stop shop for all your ORM needs. The ticketing and reports tool is really great. The help provided during any issue is quick. Cons Ticketing tool is awesome. Social listening becomes easy. Keeping a tab on the tickets and monitor the work done by my peers helps me to focus on ther aspects of team development Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer ORM Crisis Used the software for: 1-3 years ### "Customer engagement made easy " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 21, 2026 QuickMetrix makes ORM monitoring and customer interaction tracking simple, efficient and organized. Pros QuickMetrix is reliable and easy to use, helping us keep our daily operations running smoothly and maintain consistent productivity. Its dependable performance minimizes disruptions, while the responsive support team quickly resolves any issues, allowing us to stay focused on our work. Cons The tool may experience occasional minor lags, particularly during high-usage periods, but they are generally manageable and have limited impact on daily operations. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Senior Manager Used the software for: 1-3 years ### " A Trusted Partner for Our Social Media Journey" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 18, 2026 Our overall experience with QuickMetrix has been very positive. We have been using the platform for a long time, and it has become an important part of our social media operations. The platform helps us manage a high volume of customer interactions efficiently, while the support team ensures that any concerns are addressed promptly. What stands out most is their ownership, responsiveness and willingness to help. Whenever we face an issue, the team is always ready to listen, understand the requirement and work towards fixing it. The consistent support and service have made our association with QuickMetrix a great experience. Pros The biggest strength of QuickMetrix is its reliable platform and highly responsive support team. We have been associated with QuickMetrix for a long time, and whenever we raise an issue or share a requirement, the team is always quick to understand the concern and work towards a resolution. They are approachable, proactive and always willing to go the extra mile to help. Cons Nothing significant to highlight as of now. The team has consistently been giving their best in terms of service and support. They are receptive to feedback and continuously work towards improving the overall experience. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Program Manager Used the software for: 1-3 years ### "Comprehensive, Real-Time ORM Tool with Fantastic Customer Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 10, 2026 QuickMetrix delivers a robust, all-in-one solution for ORM and social listening. It significantly saves time by automating brand monitoring, standardizing ticket routing for customer support, and providing clear sentiment reports. It is a strong, reliable platform for marketing and customer service teams aiming to streamline response workflows and maintain a proactive online presence. Pros The real-time notification system helps track multi-brand mentions across social media and blogs, enabling immediate response to negative comments before they escalate into larger reputation issues. Cons While the default interface is simple and clean, advanced power users looking for highly complex, multi-layered widget customization may find the UI layout somewhat fixed. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Associate Sr. Manager - Client Servicing Used the software for: Less than 1 year ### "QuickMetrix is very useful ORM tool as compared with others. Customer support team is very quick. " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 20, 2023 Pros Mentions listening abilityEmail ticketing systemQuick customer support team Cons Need more scope for product customization. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Shivram T. Head SMCC Used the software for: 3-5 years ### "Quickmetrix social listening tool " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 15, 2023 Overall, I would strongly recommend Quickmetrix to anyone searching for a high-quality social listening tool. It is a good alternative for organizations of all sizes due to its tremendous features, user-friendly interface, and excellent customer support. Pros The reports are also very customisable, which allows me to personalize the data to my unique requirements and their customer service is exceptional Cons This tool has a plethora of useful functions. They must effectively market this product. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Marketing & PR Manager Used the software for: 1-3 years ### "Service features" 5.0 March 17, 2023 Pros QuickMetrix helps us to reduce time spending for searching brand's mention on social media and online channel by notifying us real time via e-mail then we can response to customer just in time through QuickMetrix in place. This is also able to prevent crisis and complain because we can take the action right away we have received negative comments. There are more report formats that available for us to analyze customer and also track social media administrative performance. I appreciate the CS team for always supporting. Cons Some sort of its feature is only available for crawling and alerts in new topics/subjects that include the relevant keywords in public blogs. However, it would be more beneficial to incorporate crawling in the comments section as well. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Saad S. Assistant Manager Used the software for: 3-5 years ### "Great" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 20, 2023 Very nice Pros The support from the staff was great. Always resolved concerns Cons N/A - Everything was great including the staff support Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Sr Marketing Associate Used the software for: 1-3 years ### "Customer Engagement Made Easy!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 21, 2023 Pros Here Are a few pros that we have observed with QM:1. Improved Customer Experience2. Better Data Management3. Real-Time Insights Cons Frankly speaking I haven't encountered any of the cons. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer General Manager Used the software for: 3-5 years ### "Good software for social listening" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 30, 2023 Good Pros Quick TAT To capture the resoonses and good manovering Cons Nothing .... Nothing nothing not applicable Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.