--- title: "Service CRM Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Service CRM Software - reviews, pricing plans, popular comparisons to other Field Service Management products and more." source_url: "https://www.capterra.com/p/10005318/Service-CRM/" page_type: "product" language: "en" --- # Service CRM Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on July 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Service CRM ## What is Service CRM? Service CRM is field service software designed to streamline field service activities. ## What is Service CRM used for? [Scheduling](https://www.capterra.com/scheduling-software/)[Warranty Management](https://www.capterra.com/warranty-management-software/)[Work Order](https://www.capterra.com/work-order-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Service CRM?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://servicecrmindia.com&name=Service CRM) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Service CRM 0.0 VS. [4.6 (1,468)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting Price Contact vendor Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (1,428) Value For Money 0.0 (0) Value For Money 4.4 (1,232) Customer Service 0.0 (0) Customer Service 4.6 (1,381) ## Service CRM alternatives [4.6 (481)](https://www.capterra.com/p/153475/FieldPulse/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars Highest Rated [4.7 (2,742)](https://www.capterra.com/p/140363/HouseCall-Pro/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.3 (337)](https://www.capterra.com/p/150053/ServiceTitan/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.3 (308)](https://www.capterra.com/p/135788/Service-Fusion/reviews/) Starting price $259.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars ## FAQs about Service CRM Features and Usability ### What are the key features of Service CRM? Service CRM offers automated scheduling, dispatch management, and work order management for coordinating service jobs. It also includes CRM, inventory management, and inventory control for customer and stock records, plus GPS, mobile access, monitoring, scheduling, service management, and time tracking for field operations. Getting Started and Support ### What training and onboarding options does Service CRM offer? Service CRM provides live online training for guided setup and product instruction in a remote session format. This option supports teams that want direct training from a presenter while learning the system’s core functions and configuration steps. Talk to an expert ### More questions? Ask our experts Getting Started and Support ### What customer support options does Service CRM offer? Service CRM provides Email/Help Desk, Phone Support, 24/7 Live Rep, and Chat. With no reviewer feedback available on support, no user-based claims can be made about response times, helpfulness, or common frustrations. The listed channels define the available support options. ## Features AI summary Based on 3,952 Field Service Management reviews Capterra reviewers highlight these as the features buyers value most when choosing field service management software: - **Mobile Access** (**62%** of reviewers rated this feature as critical) - **Scheduling** (**61%**) - **Billing & Invoicing** (**60%**) Service CRM supports **Mobile Access** and **Scheduling**, giving field teams access to job details on the go and helping dispatchers assign work more efficiently. However, it does not offer **Billing & Invoicing**. Instead, it provides **Work Order Management** (**49%**), which helps teams track service tasks, organize job progress, and keep field operations moving, allowing businesses to manage daily service delivery with better visibility and coordination. Automated Scheduling Automatically create schedules based on business needs or employee availability and qualifications CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Dispatch Management Manage sending personnel and resources to a site as needed GPS System to support the positioning, navigation, and timing (PNT) measurements of an object or individual Inventory Control Monitor product stock levels Inventory Management Track and manage inventory levels to maintain proper supply Service CRM 12 features ### All Features - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Dispatch Management: Manage sending personnel and resources to a site as needed - GPS: System to support the positioning, navigation, and timing (PNT) measurements of an object or individual - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Scheduling: Plan availability and assign specific time slots for tasks and resources - Service Management: Arrange for and track that service agreed upon under warranty is scheduled and performed - Time Tracking: Measure and track time including hours worked and paid time off (PTO) - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders --- Get Advice We can help you find the software with the features you need. ## Pricing ### Starting price Free trial not available Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.