--- title: "Service CRM Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Service CRM Software - reviews, pricing plans, popular comparisons to other Field Service Management products and more." source_url: "https://www.capterra.com/p/10005318/Service-CRM/" page_type: "product" language: "en" publication_date: "2026-09-29" --- # Service CRM Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 29, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Service CRM ## What is Service CRM? Service CRM is field service software designed to streamline field service activities. ## What is Service CRM used for? [Scheduling](https://www.capterra.com/scheduling-software/)[Warranty Management](https://www.capterra.com/warranty-management-software/)[Work Order](https://www.capterra.com/work-order-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Service CRM?[Manage this product listing](https://www.g2.com/products/service-crm/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Service CRM 0.0 VS. [4.6 (1,487)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting Price Contact vendor Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (1,447) Value For Money 0.0 (0) Value For Money 4.4 (1,250) Customer Service 0.0 (0) Customer Service 4.6 (1,400) ## Service CRM alternatives Highest Rated [4.7 (2,748)](https://www.capterra.com/p/140363/HouseCall-Pro/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.6 (500)](https://www.capterra.com/p/153475/FieldPulse/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.3 (341)](https://www.capterra.com/p/150053/ServiceTitan/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 84% of reviewers rated it above 4 stars [4.4 (387)](https://www.capterra.com/p/122541/Kickserv/reviews/) Starting price $60.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars ## FAQs about Service CRM Features and Usability ### What are the key features of Service CRM? Service CRM offers automated scheduling, dispatch management, and work order management for coordinating service jobs. It also includes CRM, mobile access, GPS, and monitoring for field activity, plus inventory control, inventory management, and time tracking to manage parts and labor across service operations. Getting Started and Support ### What training and onboarding options does Service CRM offer? Service CRM provides live online training sessions to help teams get started. This format supports guided instruction from a trainer and can be used for setup, feature walkthroughs, and answering questions during onboarding. Getting Started and Support ### What customer support options does Service CRM offer? Service CRM provides Email/Help Desk, Phone Support, 24/7 Live Rep, and Chat. Reviewer sentiment about support quality is not available here, so no claims can be made about response times, helpfulness, or common frustrations. ## Features AI summary Based on 4,034 Field Service Management reviews Not all Field Service Management products cover every priority buyers look for. Here’s what Capterra reviewers highlight as most important when choosing a solution: - **Job Tracking** (**75%** of reviewers rated this feature as critical) - **Job Scheduling** (**76%**) - **Mobile Access** (**62%**) Service CRM includes **Mobile Access**, so field teams can view updates and work from anywhere. However, it does not include **Job Tracking** or **Job Scheduling**. Instead, it offers **Scheduling** (**61%**), which still gives businesses a way to assign work and manage appointment timing, helping teams stay organized and respond to service requests more efficiently. Automated Scheduling Automatically create schedules based on business needs or employee availability and qualifications CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Dispatch Management Manage sending personnel and resources to a site as needed GPS System to support the positioning, navigation, and timing (PNT) measurements of an object or individual Inventory Control Monitor product stock levels Inventory Management Track and manage inventory levels to maintain proper supply Service CRM 12 features ### All Features - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Dispatch Management: Manage sending personnel and resources to a site as needed - GPS: System to support the positioning, navigation, and timing (PNT) measurements of an object or individual - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Scheduling: Plan availability and assign specific time slots for tasks and resources - Service Management: Arrange for and track that service agreed upon under warranty is scheduled and performed - Time Tracking: Measure and track time including hours worked and paid time off (PTO) - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders --- Get Advice We can help you find the software with the features you need. ## Pricing ### Starting price Free trial not available Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.