# Impro Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Impro the right Mentoring solution for you? Explore 25 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/10005339/Impro-ai/reviews

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Impro

4.6 (25)

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Last updated March 13th, 2026

# Reviews of Impro

Ease of use

4.8

Customer Service

4.9

## Pros and Cons in Reviews

CH

Corey H

Service SupervisorConstruction, 5,001 - 10,000 employeesUsed the software for: 1-2 years.

“Sometimes the questions I found to be difficult to answer or relate to.“

September 4, 2024

LM

Line M

Payroll ManagerInsurance, 201 - 500 employeesUsed the software for: Less than 6 months.

“It can be difficult to remember what you were talking about in your last discussion if there are holidays in both Canada and US.“

October 18, 2023

## Showing most helpful reviews

Showing 1-25 of 25 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Perisha P.  
Customer Experience Associate  
Retail  
Used the software for: Less than 6 months

### "Daily AI Training to become 10x productive at work"

September 15, 2024

5.0

Impro.ai is a helpful and straightforward tool that offers an easy-to-use layout, clear insights, and efficient solutions for various tasks.

Pros

I enjoy how Impro.ai combines customized performance training with data generated by AI to help businesses achieve growth and employee development.

Cons

The thing I dislike the most about Impro.ai is that their website does not provide specific case study details, Feedbacks and detailed price information.

Review Source

EE

Elif E.  
Development Associate  
Construction  
Used the software for: 6-12 months

### "Impro Review"

September 26, 2024

5.0

Overall it's a solid tool that gives specific insights that help make informed decisions.

Pros

It gives specific, actionable insights based on your actual performance. It has made it easier to track progress.

Cons

Harder to tweak things, also takes some time to become more proficient.

Review Source

BB

Barbara B.  
Talent acquisition coordinator  
Financial Services  
Used the software for: Less than 6 months

### "Took for success "

February 1, 2024

3.0

Pros

Being able to see my weaknesses and strength, focus on my strength and being able to put in place steps towards upskilling my weakneses

Cons

In a company context being in a fast grow, rapid changes being in a coaching program can become another task to complete on the endless to do list

Review Source

JW

Jason W.  
Director  
Mining & Metals  
Used the software for: Less than 6 months

### "Leadership Development Journey"

August 28, 2024

4.0

Overall, a good experience that pushed me to think deeper about my leadership style and the journey I'm on to build and develop my team.

Pros

I liked the frequent engagement and the short responses; it didn't take much time to give and receive feedback / questions / answers on each engagement. I also appreciate the follow-up and prompts when I missed responding to a message.

Cons

Occasionally it felt impersonal as nearly all communication was via short messages. I would have liked to add an occasional (monthly?) 1:1 video call for a few minutes to reflect and discuss my coaching journey.

Review Source

VR

Verified Reviewer  
Product Support Specialist  
Mining & Metals  
Used the software for: 6-12 months

### "Reasonable"

August 28, 2024

4.0

The coach was thoughtful and genuinely interested in helping me improve

Pros

The coaching provided insights from a different perspective, and encouraged better self-awareness and problem-solving

Cons

Some of the modules were slow-paced or internally repetitive

Review Source

OO

Oben O.  
Undergraduate Student  
Education Management  
Used the software for: Less than 6 months

### "Overall a Great Experience!"

September 26, 2024

5.0

Pros

The coaching specifically on AI prompt engineering was customized to me and much more educative than any online course I took

Cons

You have to invest the time in it to get actual value. The more you put the more you get out of it. If you are not going to invest your time in it, it's not worth it

Review Source

UC

Uraz C.  
Animator  
Animation  
Used the software for: 6-12 months

### "Amazing Company with Amazing Employees"

September 26, 2024

5.0

Pros

everything was perfect, nothing really to be said imperfect

Cons

nothing, overall the collaboration was successful

Review Source

SJ

Selena J.  
Strategy Execution Manager  
Construction  
Used the software for: 6-12 months

### "Review of ImproAI"

August 29, 2024

4.0

Appreciated the insight and help that was provided. Found it beneficial for my role.

Pros

Helpful for individuals new to mentoring or requiring support with changes in their roles, team or leadership.

Cons

Due to my busy role, I found it really difficult to reply every day. That was a struggle.

Review Source

AS

Anu S.  
Product Analyst  
Education Management  
Used the software for: Less than 6 months

### "AI Performance Training by Impro.AI"

September 15, 2024

5.0

My experience was highly productive and boosted my efficiency 10x.

Pros

The insights I gained have been instrumental in advancing my career.

Cons

Everything has been great and productive so far.

Review Source

EK

Eylul K.  
Data engineer  
Computer Software  
Used the software for: Less than 6 months

### "Great platform"

September 26, 2024

5.0

Great experience! People have been addressing my concerns and providing effective solutions.

Pros

Licenses are transferrable across team members, which is very helpful in our case. It is easy to add or remove users as your team grows or changes.

Cons

There are no third-party integrations to tools like Slack

Review Source

CH

Corey H.  
Service Supervisor  
Construction  
Used the software for: 1-2 years

### "Worth the Effort"

September 4, 2024

4.0

Pros

The one on one time was very beneficial to discuss and reflect on work I've done or upcoming tasks with someone outside our organization.

Cons

Sometimes the questions I found to be difficult to answer or relate to.

Review Source

MC

Matt C.  
Supervisor  
Machinery  
Used the software for: 6-12 months

### "Everyday, practical coaching"

October 20, 2023

5.0

Pros

I really like the format of having a micro-coaching session every day. It keeps content relevant and impactful.

Cons

I don't really have much for criticism. Sometimes, while discovering if I have a skill opportunity, it can take a bit of time before realizing that it isn't an opportunity, but was a strength after all.

Review Source

LR

Lynne R.  
Rehabilitation Consultant  
Insurance  
Used the software for: Less than 6 months

### "Highly recommend Impro"

October 23, 2023

5.0

Overall, I would say that I've had a great experience!!

Pros

I have been working with Impro for the past few months and was paired up with a fabulous coach, \[sensitive content hidden\].I've not been through a coaching program that is mostly online so it is challenging me to learn in a new way.\[sensitive content hidden\] is quick to respond and her thought provoking questions and responses have challenged me to a new level with my goals. I've also been more focused on reviewing my goals and analyzing my outcomes

Cons

The online platform is a different one but I appreciate a new approach to learning and coaching!

Review Source

PD

Phil D.  
Director Operations Financial Services  
Computer Software  
Used the software for: 2+ years

### "Finally An Affordable and Effective Coaching Tool for all Levels of an Organization!"

November 21, 2023

4.0

Even after using Impro for nearly 2 years, I continue to be impressed by how insightful a coaching tool it is, and by how it has contributed and continues to contribute to my professional and personal growth journey, as well as that of my team members

Pros

The AI capabilities within Impro quickly identify areas for improvement, leading to exchanges with my coach that result in the development of new mindsets and behaviors conducive to success on both personal and business levels

Cons

Nothing that comes to mind. All good. But you have to but in the time and effort!

Review Source

ZA

Zauhreen A.  
Claims Examiner  
Insurance  
Used the software for: Less than 6 months

### "Very Valuable tool for Employees"

October 20, 2023

5.0

Pros

Love the whole approach with the coach where you have to actually think about things and find a solution and create a habit out of it which helps you in your everyday life and also with your work. For example, the Webinar on the 22/8 Tool was really short and to the point and makes a lot of sense. I learnt a new way of managing my tasks. Which i will be trying!

Cons

Just feel when we have to log in everyday to answer a question is difficult because work gets busy. Once a week would be better.

Review Source

CP

Carolina P.  
Underwriter  
Insurance  
Used the software for: 6-12 months

### "Improve yourself"

October 18, 2023

5.0

Great experience

Pros

The fact that helps you find out how to improve step by step

Cons

I Did not have any issue with the product or its features.

Review Source

LM

Line M.  
Payroll Manager  
Insurance  
Used the software for: Less than 6 months

### "Impro Mentoring Review"

October 18, 2023

5.0

It has been a very positive experience and it has shown me that I have worked very hard as an employee and also as a manager and there are always improvements that can be made.

Pros

I love how my mentor asks questions that make me dig deeper and think outside my normal box of comfort.

Cons

It can be difficult to remember what you were talking about in your last discussion if there are holidays in both Canada and US.

Review Source

RL

Riley L.  
Technology product specialist  
Machinery  
Used the software for: Less than 6 months

### "Great platform"

December 13, 2023

5.0

Pros

I enjoy the hosted sessions as they’re quick and concise while allowing for useful learnings

Cons

There tend to be a lot of notifications. Would be better with a bit less.

Review Source

MC

Manda C.  
Product Support Specialist  
Mining & Metals  
Used the software for: Less than 6 months

### "Reasonable coaching, low effort for user. "

October 18, 2023

4.0

Pros

My Coach is positive and helpful. His questions and comments help solidify more helpful perspectives and behaviours. It takes 5 min per day.

Cons

There doesn’t seem to be very much to do or see in my dashboard. Or maybe I’m just not aware of other functions or features. Or maybe Impro is just dead simple

Review Source

LM

Lakshit M.  
Sales Development Rep  
Environmental Services  
Used the software for: I used a free trial

### "Valuable Tool"

November 25, 2023

5.0

Pros

Impro helped me how I can boost my performance through daily coaching. Their web app is amazing and easy to use

Cons

Nothing that I could think of at this moment.

Review Source

SP

Scott P.  
Product support specialist  
Mining & Metals  
Used the software for: Less than 6 months

### "Impro "

October 18, 2023

5.0

So far it’s been good.

Pros

Not a huge amount of time is needed to participate. It’s done it small increments which is more manageable.

Cons

Not sure at this point but it is easy to ignore the mentors feedback and only address it when it fits into my day.

Review Source

JS

JeanMarie S.  
Senior Case Manager  
Insurance  
Used the software for: Less than 6 months

### "Coaching"

October 20, 2023

5.0

I'm being coached through Impro. I like the method of being asked a question and follow up questions. It helps me to dig deeper on a topic and analyze how I can grow and add value in my work.

Pros

It's easy to use. It keeps track of all interactions

Cons

I'm a new user. Haven't encounter any problem yet.

Review Source

GT

Grace T.  
Enterprise Risk Analyst  
Insurance  
Used the software for: 6-12 months

### "Performance Management "

October 20, 2023

5.0

Great experience with performance coaching

Pros

Connecting with my coach to get tips on how to improve performance on the job.

Cons

A few times I had issues opening the website to respond to my coach's comments.

Review Source

HD

Henrietta D.  
Business Analyst  
Information Technology and Services  
Used the software for: 6-12 months

### "Good tool for coaching"

February 1, 2024

5.0

Pros

\- Quick responses from coaches - Good prompts to really reflect on

Cons

\- text feature can make it easy to forget to respond - not on desktop

Review Source

LD

Libimol D.  
Intermediate Settlement Specialist  
Insurance  
Used the software for: Less than 6 months

### "Review"

October 27, 2023

4.0

Pros

Personalized training with trainer. Experienced trainers.

Cons

No app to login in on Phone. No additional resources available to read

Review Source

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