# Reflective Research Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Reflective Research the right Survey solution for you? Explore 52 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/10005409/Reflective-Research/reviews

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Reflective Research

4.8 (52)

[View alternatives](https://www.capterra.com/p/10005409/Reflective-Research/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Reflective Research

Ease of use

4.7

Customer Service

4.8

## Pros and Cons in Reviews

LH

Leah H

Health EducatorHospital & Health Care, 11 - 50 employeesUsed the software for: I used a free trial.

“The customizations for questionnaire options are better than I have seen in other comparable programmes.“

September 16, 2023

AS

Adam S

Accounting ManagerAutomotive, 201 - 500 employeesUsed the software for: More than 2 years.

“There have been limited opportunities and then I believe there was a website refresh which was confusing as prior login information did not work.“

April 7, 2023

LH

Leah H

Health EducatorHospital & Health Care, 11 - 50 employeesUsed the software for: I used a free trial.

“The templates were helpful in order to speed up the survey building process.“

September 16, 2023

LA

Laura A

Chief compliance officer Mechanical or Industrial Engineering, 501 - 1,000 employeesUsed the software for: 1-2 years.

“It is sometimes a bit clunky to use- crashes and needs to be reopened.“

April 12, 2023

Debbie B

accountingFinancial Services, Self-employedUsed the software for: I used a free trial.

“Being able to keep track of customers & expanding my business“

April 10, 2023

Andrew V

PartMarket Research, 11 - 50 employeesUsed the software for: More than 2 years.

“They don’t allow you to do more then one study a years“

April 8, 2023

LA

Laura A

Chief compliance officer Mechanical or Industrial Engineering, 501 - 1,000 employeesUsed the software for: 1-2 years.

“Works well within my ecosystem and has helped us streamline our workload.“

April 12, 2023

CS

Cynthia S

TeacherEducation Management, 11 - 50 employeesUsed the software for: More than 2 years.

“Can be a bit overwhelming“

April 7, 2023

## Showing most helpful reviews

Showing 1-25 of 52 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Veronica M.  
Merchandiser  
Retail  
Used the software for: 2+ years

### "A great company to do surveys for "

April 17, 2023

5.0

Pay is honest

Pros

The flow is interesting. The question make sense

Cons

Not enough qualifiers . It is a lot of work to qualify

Review Source

DF

Daniel F.  
Operations Manager  
Hospitality  
Used the software for: I used a free trial

### "The Importance of Being Reflective"

April 7, 2023

5.0

Great program. I'd definitely implement it into my life and business.

Pros

The ease of use and the ability to make my team connect.

Cons

I can't say there isn't anything I didn't like. Download and upload t8me could be an issue. This could make people take much longer than they were told to do a project.

Alternatives considered

[Namely](https://www.capterra.com/p/143606/Namely/)

Reason for choosing Reflective Research

Best options with the easiest system to.learn and use for my team.

Review Source

WH

William H.  
attorney  
Law Practice  
Used the software for: 1-2 years

### "Review"

April 7, 2023

4.0

Pros

I liked the various types of surveys which you have

Cons

I cannot think of anything in particular

Review Source

EG

Elizabeth G.  
Clinical Services Coordinator  
Research  
Used the software for: 6-12 months

### "Highly Recommend"

April 21, 2023

5.0

Pros

Very user friendly and affordable. Anyone can get started and get more complex as sophisticated with data collection and analysis as needed.

Cons

I can’t think of any cons. It is meeting my needs right now.

Review Source

VR

Verified Reviewer  
Advisor  
Financial Services  
Used the software for: 1-2 years

### "Great company !"

April 12, 2023

5.0

Pros

Helps us to manage and run our business better so that we can improve daily and have numbers to see what we need to improve on

Cons

there was a learning curve in the beginning but we have grown to like it and see the benefits

Review Source

LH

Leah H.  
Health Educator  
Hospital & Health Care  
Used the software for: I used a free trial

### "Satisfied New User"

September 16, 2023

4.0

Pros

The customizations for questionnaire options are better than I have seen in other comparable programmes. The templates were helpful in order to speed up the survey building process. This will suit my needs as an independent researcher well.

Cons

I would prefer to buy a lifetime subscription to software instead of committing to spending money on a monthly basis. There are ebbs and flows in the research process that mean that I do not need constant access to a software, but likely will need it on a long term basis.

Review Source

VR

Verified Reviewer  
Director of Operations  
Printing  
Used the software for: 2+ years

### "Reflective is Reflective!"

April 7, 2023

5.0

My overall experience has been seemless.

Pros

Integration is easy and not at all complicated.

Cons

There truly is nothing to not like. It's user friendly and hard to think about business without it once you've used it.

Review Source

KC

Kayla C.  
occupational therapist  
Hospital & Health Care  
Used the software for: 2+ years

### "Review"

April 7, 2023

4.0

great

Pros

How supportive, and investigative they were

Cons

There is no least favorite thing about reflective research

Review Source

LA

Laura A.  
Chief compliance officer  
Mechanical or Industrial Engineering  
Used the software for: 1-2 years

### "The best of the best "

April 12, 2023

5.0

Pros

Works well within my ecosystem and has helped us streamline our workload.

Cons

It is sometimes a bit clunky to use- crashes and needs to be reopened.

Review Source

Andrew V.  
Part  
Market Research  
Used the software for: 2+ years

### "Reflective Research Review "

April 8, 2023

5.0

Very well and very professional they are very helpful when you are qualified for a survey with provided you with all the information needed.

Pros

They offer early bird rewards on top of the reward given for participating.

Cons

They don’t allow you to do more then one study a years

Review Source

AE

Alexandra E.  
accounting supervisor  
Construction  
Used the software for: Less than 6 months

### "Suggestion or tips to Modify Participant Screening form "

April 25, 2023

4.0

Pros

Variety of studies and topics.

Cons

I want to suggest that you edit your participant ethnicity question by expanding the latino demographics. Please dont just give the option "latino hispanic " . But rather separate into "South American " "Cental american" "Caribbean Latino" " mexican " "Spaniiard or Andoran" Or "Equatorial Guniean" . Its a huge mistake and even offensive to lump all spanish speaking people into one category.

Review Source

SA

Shira A.  
associate field director  
Market Research  
Used the software for: 1-2 years

### "Hood panel "

April 7, 2023

4.0

Pros

Quality respondents for our research projects. Self service options.

Cons

Quicker customer support would be helpful

Review Source

SI

Sophia I.  
Owner  
Consumer Services  
Used the software for: Less than 6 months

### "Software with ease"

April 11, 2023

5.0

It wil be a great product ,once i finish using it

Pros

Honestly, still using the product and still learning how to use it

Cons

still using the product,so far so good ,easy to use no problems ,easy to use

Review Source

CH

Candace H.  
Director of Sales  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Must Try"

April 8, 2023

5.0

Pros

Products are very Easy to use ..smooth transition

Cons

We loved everything! Great features easy set up

Review Source

MDC

María Divina C.  
Quality engineering  
Information Technology and Services  
Used the software for: I used a free trial

### "Perfect Tool for Surveys"

April 7, 2023

5.0

Pros

Easy and user friendly. It allows to obtain metrics, reports and customize the info.

Cons

It would be nice to integrate the service with other tools, for example sharepoint, liferay...

Review Source

LW

Laura W.  
Writer  
Writing and Editing  
Used the software for: I used a free trial

### "Great Platform"

April 19, 2023

5.0

Pros

The product was very easy to use, the site is very user friendly!

Cons

I didn't find anything i would want added. I haven't been using it long.

Review Source

SH

Sonia H.  
Licenciatura  
Accounting  
Used the software for: I used a free trial

### "Todo genial "

April 12, 2023

5.0

Pros

El servicio es impecable. Ha cubierto mis necesidades

Cons

Nada. Todo es bueno. No hemos tenido ningún problema

Review Source

RF

Rayna F.  
receptionist  
Hospital & Health Care  
Used the software for: I used a free trial

### "reflective research = better results "

December 2, 2023

5.0

Pros

i appreciate the ease of use and accuracy of the surveys

Cons

i feel like reflective research can become more modernized as the time goes on but so far so good.

Review Source

AO

Ashantae O.  
Package sorter  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Quality "

April 13, 2023

5.0

My overall experience with reflective research has been a positive one .

Pros

I like it’s easy to navigate and understand.

Cons

I feel that there was nothing that needed improvement.

Review Source

SM

Sergio M.  
Encargado  
Outsourcing/Offshoring  
Used the software for: 2+ years

### "Sap"

April 7, 2023

5.0

Pros

Yes, the Reflective Research is very Good for aplications.

Cons

It’s the program very Good for de bussiness.

Review Source

DD

Dina D.  
Operations Manager  
Retail  
Used the software for: 2+ years

### "Easy to Use"

April 7, 2023

5.0

Pros

I love Reflective! Easy to use, very versatile

Cons

There is nothing I don’t like. I’m Grateful.

Review Source

EE

Erhan E.  
Self employed  
Financial Services  
Used the software for: 2+ years

### "Works great"

April 7, 2023

5.0

Pros

Their services are easy to use, I have been happy with the way their team reaches out and schedules everything

Cons

I wish payments were made right away after the research

Review Source

AS

Adam S.  
Accounting Manager  
Automotive  
Used the software for: 2+ years

### "Reflections on Reflective Research "

April 7, 2023

4.0

My overall experience has been neutral. There have been limited opportunities and then I believe there was a website refresh which was confusing as prior login information did not work.

Pros

The opportunity to make extra money through answering survey questions.

Cons

There are not too many surveys that I have qualified for.

Review Source

kG

kristina G.  
Maternal Child Health Clinical Manager  
Hospital & Health Care  
Used the software for: 1-2 years

### "Works Great and Great Feedback"

April 9, 2023

5.0

Hiring recruitment and sustaining revenue.

Pros

I like how I can get feedback. It is honest and creative.

Cons

Sometimes it take a little longer in time than I would prefer.

Review Source

DW

Dymond W.  
IT Instructor  
Education Management  
Used the software for: 6-12 months

### "Reflective Research Inspiring "

April 22, 2023

5.0

Nothing in general.

Pros

Enjoy sharing my thoughts, ideas, and opinions in hopes of shaping new products and services for all consumers alike.

Cons

Nothing in general. Don't have any negative issues.

Review Source

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