--- title: "Spiky.ai Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Spiky.ai Software - reviews, pricing plans, popular comparisons to other Sales Coaching products and more." source_url: "https://www.capterra.com/p/10005445/Spiky-ai/" page_type: "product" language: "en" --- # Spiky.ai Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 25, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Spiky.ai ## What is Spiky.ai? Spiky.ai is an AI-powered conversation intelligence platform designed to enhance sales team performance by analyzing customer interactions and providing actionable insights. It integrates seamlessly with various tools to streamline workflows and improve sales outcomes. ## What is Spiky.ai used for? [Call Recording](https://www.capterra.com/call-recording-software/)[Speech Analytics](https://www.capterra.com/speech-analytics-software/)[Inside Sales](https://www.capterra.com/inside-sales-software/) Overall rating Based on 4 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $18 Per User, Per Month Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Spiky.ai?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://spiky.ai/&name=Spiky.ai) ## Spiky.ai Overview Updated August 2026 AI summary Spiky.ai equips small and midsize teams with tools for sales coaching, call recording, conversation intelligence, and speech analytics. Delivered via cloud and mobile platforms, it features automatic transcription, training and performance management, call tracking, and real-time analytics. Integrations with popular meeting and CRM platforms help businesses analyze conversations, manage learning, and drive sales effectiveness across the organization. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Spiky.ai 5.0 (4) VS. [### Gong.io](https://www.capterra.com/p/157969/Gong-io/) [4.8 (561)](https://www.capterra.com/p/157969/Gong-io/reviews/) Starting Price $18 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (4) Ease Of Use 4.7 (561) Value For Money 4.8 (4) Value For Money 4.6 (306) Customer Service 5.0 (4) Customer Service 4.7 (329) ## Spiky.ai alternatives [Outreach](https://www.capterra.com/p/159318/Outreach/) [4.4 (311)](https://www.capterra.com/p/159318/Outreach/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/159318/Outreach/) [Clari Copilot](https://www.capterra.com/p/194117/Wingman/) [4.7 (314)](https://www.capterra.com/p/194117/Wingman/reviews/) Starting price $1080.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/194117/Wingman/) [Salesloft](https://www.capterra.com/p/157977/Salesloft/) [4.3 (232)](https://www.capterra.com/p/157977/Salesloft/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/157977/Salesloft/) [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) [4.5 (3,058)](https://www.capterra.com/p/132666/Pipedrive/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/132666/Pipedrive/) ## FAQs about Spiky.ai Overview ### What company size and specific industries is Spiky.ai built for? Spiky.ai is designed for teams in sales, customer success, and revenue operations at small, mid-sized, and enterprise companies. It is a fit for organizations that want to analyze customer conversations and sales calls, especially in B2B technology, SaaS, and other service-based industries. Features and Usability ### What are the key features of Spiky.ai? Spiky.ai offers conversation intelligence with automatic transcription, speech recognition, sentiment analysis, and speech-to-text analysis. It also includes call recording, call tracking, call reporting, real-time analytics, customizable reports, and dashboard creation, plus CRM integration, workflow management, alerts/notifications, and role-based permissions. Pricing ### How much does it cost and what fees or limitations are included? Spiky.ai starts with a free plan for 10 meetings per user. The Pro plan costs $29 per month per user for 30 meetings per user, and the Premium plan costs $49 per month per user for unlimited meetings. The plan data lists support, integrations, and meeting analysis features. Integrations ### Which third-party tools and platforms does Spiky.ai integrate with? Spiky.ai integrates with 11 third-party tools and platforms, including Google Calendar, Google Meet, Microsoft Outlook, Microsoft Teams, and Webex Suite for meetings and communication, plus HubSpot CRM, Pipedrive, Zoho CRM, SalesforceIQ, Salesforce Revenue Cloud, and Salesforce Communications Cloud for CRM and sales workflows. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does Spiky.ai offer? Spiky.ai offers live online sessions, documentation, and videos for training and onboarding. Live online sessions support guided setup and direct instruction, documentation provides written reference material, and videos offer self-paced walkthroughs for learning product features and reviewing key steps as needed. Getting Started and Support ### What customer support options does Spiky.ai offer? Spiky.ai offers email/help desk, FAQ/forum, knowledge base, and chat support. These channels give users multiple ways to find answers or contact support, with chat for quicker help and self-service resources for common questions. No reviewer feedback is available to describe response speed or helpfulness. ## Features AI summary Based on 567 Sales Coaching reviews Capterra reviewers point to these as the top features buyers look for in sales coaching software: - **Training Management** (**60%** of reviewers rated this feature as critical) - **Performance Management** (**59%**) - **Call Recording** (**67%**) Spiky.ai supports all three of the features reviewers rate most important: **Training Management**, **Performance Management**, and **Call Recording**. Together, these capabilities help businesses coach reps more effectively, track progress against performance goals, and review customer conversations for targeted feedback, allowing teams to improve sales skills and outcomes over time. Call Recording 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Performance Management 5.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Organize and manage the accomplishments and development of employees or performance of applications or systems Activity Dashboard 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Notifications 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Automatic Transcription 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Use AI to convert voice into text automatically Call Monitoring 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Spiky.ai 82 features ### All Features - "What If" Scenarios: Method used in decision-making that allows businesses to input variables to forecast potential outcomes or possibilities - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Assessment Management: Creation, administration, and evaluation of assessments or tests - Automatic Transcription: Use AI to convert voice into text automatically - Built-in Course Authoring: Tools that allow users to create and publish courses and course material/content - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Content Library: Centralized repository to store content and assets - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Conversation Intelligence: Recording, transcription, and analysis of sales calls for the purpose of training and generating insights - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - CRM Integration: Integration with third-party CRM systems - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Dashboard Creation: Creation and customization of dashboards - Data Management: Ability to handle large datasets - Data Security: Protect sensitive data for digital privacy - Data Visualization: Graphical representation of data - Deal Management: Defines specific deal parameters to negotiate and secure deals - Document Management: Store, manage, and track all electronic documents in a centralized location - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Tracking: Track delivered, received, and opened emails - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - For Sales Teams/Organizations: Caters to sales teams - Forecasting: Form predictions based on past and present data/trends - Gamification: Games or game-like elements to track progress and reward accomplishments - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - Language Detection: Identify different languages - Lead Capture: Automatically identify and save contact information of potential customers - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Learning Management: Organize and track educational activities - Learning Paths/Tracks: Designing course materials to be completed in a sequential order for personalized learning purposes - Meeting Management: Manage the process of planning and scheduling meetings, including agenda creation - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Opportunity Management: Track all opportunities for potential sales and convert them into recurring revenue - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Pipeline Management: Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. - Pipeline Reports: Visual representation of sales prospects & how many deals are in your sales funnel, the stage each deal is in, and the value of deals. - Predictive Analytics: Predict future data based on historical data sets - Prospecting Tools: Tools designed to streamline the process of lead generation and management for sales teams - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Reporting: Active reporting of data and metrics - Recommendations: Algorithmically generated suggestions based on user behaviors, preferences, or data patterns to enhance UX, productivity, or engagement - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Sales Pipeline Management: Pipeline view and tracking lead status - Sales Reports: Reports specific to sales analysis for trends and strategies - Sales Trend Analysis: Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Speech-to-Text Analysis: Analyze, correct, and monitor speech for transcriptions or recordings - Statistical Analysis: Apply statistical/mathematical models to sets of data - Strategic Planning: At a high level, visualize a preferred outcome, define goals and identify specific steps to achieve them - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Training Management: Track employee/learner's progression through training programs - Video Conferencing: Connect with meeting participants remotely over video - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 5.0 (4) 5.0 Based on 4 reviews ## Pricing Value for money 4.8 (4) Free Version [View pricing plan details](https://www.capterra.com/p/10005445/Spiky-ai/pricing/) Free Plan $0.00 It includes: - Spiky Scribe - Transcription - Commenting - Reel Sharing - Topic Detention - Meeting Summarization - Manual Upload - Calendar Integration - Self-Service Knowledge Base - Spiky Community Slack Channel - 5 Day Support Email Plus $18.00 Per User,Per Month Pro Plan $29.00 Per User,Per Month It includes: - Team Management - Spiky Scribe - Transcription - Reel Sharing - Meeting Summarization - Self-Service Knowledge Base - Spiky Community Slack Channel - Commenting - Topic Detention - Calendar Integration - Manual Upload - People Board - CRM & Slack Integrations - Smart Tracking - Feedback Templates - AI-Based Coaching - 5 Day Support Chat Email Premium Plan $49.00 Per User,Per Month It includes: - Transcription - Reel Sharing - Meeting Summarization - Manual Upload - Calendar Integration - Self-Service Knowledge Base - Spiky Community Slack Channel - Team Management - People Board - CRM & Slack Integrations - Smart Tracking - Feedback Templates - AI-Based Coaching - Spiky Scribe - Commenting - Topic Detention - Dynamic Feedback - Intelligent Moments - Sentiment Reporting - Real Time Analysis - 7 day support Enterprise Plan $0.00 Value for money 4.8 (4) 4.8 Based on 4 reviews ## Integrations [ Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Webex Suite](https://www.capterra.com/p/237272/Webex/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (4) 5.0 Based on 4 reviews ## User reviews Overall rating 5.0 Based on 4 reviews Filter by rating 5(4) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent NB Nadine B. Researcher Hospital & Health Care ### "Amazing!!!!!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 30, 2023 Pros Spiky.ai Review:I had a fantastic experience with Spiky.ai. This AI company truly stands out in the field. Their innovative solutions have greatly improved our business processes. The AI-powered tools they offer are robust and user-friendly, making it easy to integrate AI into our operations. The customer support has been exceptional, providing prompt assistance whenever we had questions or needed help. I highly recommend Spiky.ai to anyone looking to harness the power of AI for their business. Cons No flaws for this great company. I recommend! Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User Project Manager Professional Training & Coaching ### "Balanced conversations and seamless insights" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 17, 2023 The AI generated insights offer a thorough experience and perspective on engagement levels, pivotal moments and actionable items. Pros I am amazed by how Spiky enhances meeting analysis workflow. And also thanks to the talk ratios, I have become more mindful of my communication style. Cons Got many features I don't really use, so if it had customized plan options it would be great. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AS Aybuke S. Supply Chain Engineer Consumer Goods ### "Revolutionizing Meetings" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 14, 2023 Personally, I was grappling with the time-consuming task of note-taking during meetings. Spiky.ai's accurate transcription service not only eliminated the need for manual note-taking but also provided me with detailed meeting transcripts that we could refer back to whenever needed. This alone saved me countless hours and improved overall productivity. Pros The summaries, transcripts, and provided insights were amazingly accurate, and the integration capabilities were above satisfactory. Cons Some users may find that Spiky.ai has a bit of a learning curve, especially when it comes to customizing feedback and coaching settings. Providing more user-friendly guidance or tutorials could help mitigate this issue. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. EK Ege K. SPS Consumer Services ### "Amazing quality" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 14, 2023 Pros Spiky.ai is extremely easy to use, has a great UI. Fact that it is easy to use, makes it great in my opinion as it saves my time everyday while allowing me to work efficiently. Cons Spiky.ai has rivals that are free to use. While I do not support that every single program, app or tool to be fully free, it does create a bit of a challange for people. Spiky.ai is only beneficial if everyone around us are actively using it. Being a premium product, is going to slow its progress and will limit its range. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.