--- title: "Spiky.ai Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Spiky.ai Software - reviews, pricing plans, popular comparisons to other Sales Coaching products and more." source_url: "https://www.capterra.com/p/10005445/Spiky-ai/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Spiky.ai Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Spiky.ai ## What is Spiky.ai? Spiky is an AI conversation intelligence and real-time sales coaching platform for revenue teams. It automatically records and transcribes meetings on Zoom, Microsoft Teams, and Google Meet, then analyzes what was said, how it was said, and how it was received, combining language, tone, and engagement signals. After each call, Spiky delivers AI summaries, action items, sentiment, and talk-to-listen analytics, plus an AI assistant you can ask about any meeting. During calls, the Whisper desktop app surfaces live battlecards, objection prompts, and playbook reminders. Spiky identifies the winning plays behind closed deals and turns them into live coaching for the whole team. It auto-fills CRM fields, drafts follow-up emails, and syncs insights to HubSpot, Salesforce, and Zoho. Built for sales, customer success, and RevOps teams, Spiky is SOC 2 Type II and ISO 27001 certified and offers a free plan. ## What is Spiky.ai used for? [Call Recording](https://www.capterra.com/call-recording-software/)[Speech Analytics](https://www.capterra.com/speech-analytics-software/)[Inside Sales](https://www.capterra.com/inside-sales-software/) Overall rating Based on 4 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $18 Per User, Per Month Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Spiky.ai?[Manage this product listing](https://www.g2.com/products/spiky/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Spiky.ai 5.0 (4) VS. [### Gong](https://www.capterra.com/p/157969/Gong-io/) [4.8 (561)](https://www.capterra.com/p/157969/Gong-io/reviews/) Starting Price $18 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (4) Ease Of Use 4.7 (561) Value For Money 4.8 (4) Value For Money 4.6 (306) Customer Service 5.0 (4) Customer Service 4.7 (329) ## Spiky.ai alternatives [Outreach](https://www.capterra.com/p/159318/Outreach/) [4.4 (311)](https://www.capterra.com/p/159318/Outreach/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/159318/Outreach/) [Apollo.io](https://www.capterra.com/p/158696/Apollo/) [4.5 (398)](https://www.capterra.com/p/158696/Apollo/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/158696/Apollo/) [Aviso](https://www.capterra.com/p/149471/Aviso-Insights/) [4.2 (30)](https://www.capterra.com/p/149471/Aviso-Insights/reviews/) Starting price $50000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/149471/Aviso-Insights/) [Modjo](https://www.capterra.com/p/215663/Modjo/) [4.7 (60)](https://www.capterra.com/p/215663/Modjo/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/215663/Modjo/) ## FAQs about Spiky.ai Overview ### What company size and specific industries is Spiky.ai built for? Spiky.ai is designed for small, midsize, and enterprise companies that need a customer conversation intelligence tool. It is suitable for sales, customer success, and support teams across industries that rely on customer calls, meetings, and feedback to understand performance, buying signals, and customer needs. Features and Usability ### What are the key features of Spiky.ai? Spiky.ai offers conversation intelligence with automatic transcription, speech recognition, sentiment analysis, and speech-to-text analysis. It also includes call monitoring, call recording, call reporting, and activity dashboards, plus CRM integration, pipeline reporting, forecasting, and role-based permissions for sales teams and communication management. Pricing ### How much does it cost and what fees or limitations are included? Spiky.ai starts at free for the Free Plan, which includes 10 meetings per user. The Pro Plan costs $29 per user per month for 30 meetings, and the Premium Plan costs $49 per user per month for unlimited meetings. A free version is available. Integrations ### Which third-party tools and platforms does Spiky.ai integrate with? Spiky.ai integrates with 11 third-party tools, including calendar and meeting platforms such as Google Calendar, Google Meet, Microsoft Outlook, Microsoft Teams, and Webex Suite, plus CRM and workflow tools like HubSpot CRM, Pipedrive, Salesforce Revenue Cloud, Zoho CRM, n8n.io, and N8N Central. Getting Started and Support ### What training and onboarding options does Spiky.ai offer? Spiky.ai provides live online sessions, documentation, and videos for training and onboarding. Live online sessions support guided setup and questions in real time, documentation offers written reference material, and videos give teams a self-paced way to review product features and steps. Getting Started and Support ### What customer support options does Spiky.ai offer? Spiky.ai provides email/help desk, FAQ/forum, knowledge base, and chat support. Users can use these channels to get answers, find self-service guidance, or reach support directly through chat or tickets. No reviewer feedback is available here, so support quality, response speed, and helpfulness cannot be assessed. ## Features AI summary Based on 570 Sales Coaching reviews Capterra reviewers point to these as the top priorities when choosing sales coaching software: - **Training Management** (**60%** of reviewers rated this feature as critical) - **Performance Management** (**60%**) - **Call Recording** (**67%**) Spiky.ai supports all three features buyers rate most highly: **Training Management**, **Performance Management**, and **Call Recording**. Together, these capabilities help businesses coach reps more effectively, track progress against performance goals, and review real customer conversations for targeted feedback, allowing teams to improve sales skills and results over time. Call Recording 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Performance Management 5.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Organize and manage the accomplishments and development of employees or performance of applications or systems Activity Dashboard 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Notifications 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Automatic Transcription 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Use AI to convert voice into text automatically Call Monitoring 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Spiky.ai 82 features Method used in decision-making that allows businesses to input variables to forecast potential outcomes or possibilities Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Software program that continuously adjusts its behavior based on observed data Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Creation, administration, and evaluation of assessments or tests Use AI to convert voice into text automatically Tools that allow users to create and publish courses and course material/content Track and manage schedules and meetings via an integrated calendar Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Provides a channel for team members to share AI models, media files, communicate, and work together Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Track and manage adherence to policies for any service, product, process, or supplier Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Centralized repository to store content and assets Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Recording, transcription, and analysis of sales calls for the purpose of training and generating insights Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Integration with third-party CRM systems A collection of customer information such as contact details, demographics, previous interactions, etc. Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Alter the layout and content of reports Assembly of graphs and charts for visualizing and tracking statistics/metrics Creation and customization of dashboards Ability to handle large datasets Protect sensitive data for digital privacy Graphical representation of data Defines specific deal parameters to negotiate and secure deals Store, manage, and track all electronic documents in a centralized location Assemble applications and processes by dragging over and arranging pre-built components Receive and/or send email notifications for urgent updates, requests, or other information Manage, store and organize emails within the system or via third-party apps Track delivered, received, and opened emails Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Caters to sales teams Form predictions based on past and present data/trends Games or game-like elements to track progress and reward accomplishments Establish measurable goals and objectives and track their progress over a specific period of time Identify different languages Automatically identify and save contact information of potential customers Store information about leads or contacts and track, manage and nurture them throughout the sales process Score a lead on their quality or likelihood to buy based on certain behaviors Organize and track educational activities Designing course materials to be completed in a sequential order for personalized learning purposes Manage the process of planning and scheduling meetings, including agenda creation Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Manage and support multiple languages Process and analyze human language in text or audio form Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service Track all opportunities for potential sales and convert them into recurring revenue Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. Visual representation of sales prospects & how many deals are in your sales funnel, the stage each deal is in, and the value of deals. Predict future data based on historical data sets Tools designed to streamline the process of lead generation and management for sales teams Analyze and gain insights into data in real-time Active reporting of data and metrics Algorithmically generated suggestions based on user behaviors, preferences, or data patterns to enhance UX, productivity, or engagement Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Pipeline view and tracking lead status Reports specific to sales analysis for trends and strategies Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. Search and filter data across systems to locate required information by entering keywords or certain criteria Categorize emotions expressed and identify if they are positive, negative or neutral Analyze, correct, and monitor speech for transcriptions or recordings Apply statistical/mathematical models to sets of data At a high level, visualize a preferred outcome, define goals and identify specific steps to achieve them Create, manage and track all task activities and progression Set up connections to third-party platforms to improve business processes Track employee/learner's progression through training programs Connect with meeting participants remotely over video Interact with data visualization elements, such as charts and graphs, to drill down into data Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 5.0 (4) 5.0 Based on 4 reviews ## Pricing Value for money 4.8 (4) Free Version [View pricing plan details](https://www.capterra.com/p/10005445/Spiky-ai/pricing/) Free Plan $0.00 It includes: - Spiky Scribe - Transcription - Commenting - Reel Sharing - Topic Detention - Meeting Summarization - Manual Upload - Calendar Integration - Self-Service Knowledge Base - Spiky Community Slack Channel - 5 Day Support Email Plus $18.00 Per User,Per Month Pro Plan $29.00 Per User,Per Month It includes: - Team Management - Spiky Scribe - Transcription - Reel Sharing - Meeting Summarization - Self-Service Knowledge Base - Spiky Community Slack Channel - Commenting - Topic Detention - Calendar Integration - Manual Upload - People Board - CRM & Slack Integrations - Smart Tracking - Feedback Templates - AI-Based Coaching - 5 Day Support Chat Email Premium Plan $49.00 Per User,Per Month It includes: - Transcription - Reel Sharing - Meeting Summarization - Manual Upload - Calendar Integration - Self-Service Knowledge Base - Spiky Community Slack Channel - Team Management - People Board - CRM & Slack Integrations - Smart Tracking - Feedback Templates - AI-Based Coaching - Spiky Scribe - Commenting - Topic Detention - Dynamic Feedback - Intelligent Moments - Sentiment Reporting - Real Time Analysis - 7 day support Enterprise Plan $0.00 Value for money 4.8 (4) 4.8 Based on 4 reviews ## Integrations [ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Webex Suite](https://www.capterra.com/p/237272/Webex/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Salesforce Revenue Cloud](https://www.capterra.com/p/265484/Salesforce-Revenue-Cloud/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (4) 5.0 Based on 4 reviews ## User reviews Overall rating 5.0 Based on 4 reviews Filter by rating 5(4) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent NB Nadine B. Researcher Hospital & Health Care ### "Amazing!!!!!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 30, 2023 Pros Spiky.ai Review:I had a fantastic experience with Spiky.ai. This AI company truly stands out in the field. Their innovative solutions have greatly improved our business processes. The AI-powered tools they offer are robust and user-friendly, making it easy to integrate AI into our operations. The customer support has been exceptional, providing prompt assistance whenever we had questions or needed help. I highly recommend Spiky.ai to anyone looking to harness the power of AI for their business. Cons No flaws for this great company. I recommend! Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User Project Manager Professional Training & Coaching ### "Balanced conversations and seamless insights" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 17, 2023 The AI generated insights offer a thorough experience and perspective on engagement levels, pivotal moments and actionable items. Pros I am amazed by how Spiky enhances meeting analysis workflow. And also thanks to the talk ratios, I have become more mindful of my communication style. Cons Got many features I don't really use, so if it had customized plan options it would be great. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AS Aybuke S. Supply Chain Engineer Consumer Goods ### "Revolutionizing Meetings" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 14, 2023 Personally, I was grappling with the time-consuming task of note-taking during meetings. Spiky.ai's accurate transcription service not only eliminated the need for manual note-taking but also provided me with detailed meeting transcripts that we could refer back to whenever needed. This alone saved me countless hours and improved overall productivity. Pros The summaries, transcripts, and provided insights were amazingly accurate, and the integration capabilities were above satisfactory. Cons Some users may find that Spiky.ai has a bit of a learning curve, especially when it comes to customizing feedback and coaching settings. Providing more user-friendly guidance or tutorials could help mitigate this issue. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. EK Ege K. SPS Consumer Services ### "Amazing quality" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 14, 2023 Pros Spiky.ai is extremely easy to use, has a great UI. Fact that it is easy to use, makes it great in my opinion as it saves my time everyday while allowing me to work efficiently. Cons Spiky.ai has rivals that are free to use. While I do not support that every single program, app or tool to be fully free, it does create a bit of a challange for people. Spiky.ai is only beneficial if everyone around us are actively using it. Being a premium product, is going to slow its progress and will limit its range. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.