--- title: "TourDesk Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about TourDesk Software - reviews, pricing plans, popular comparisons to other Tour Operator products and more." source_url: "https://www.capterra.com/p/10005488/TourDesk/" page_type: "product" language: "en" --- # TourDesk Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) TourDesk ## What is TourDesk? TourDesk is a comprehensive tour-booking service for resellers. It brings a new source of revenue, increases your service level, and reduces the workload on your front desk and back office. TourDesk offers two main features: • The Agent System, used by the front desk staff as a point-of-sale. • The Sales used by guests to plan their adventures. For suppliers, TourDesk offers increased visibility, simplified accounting, and easy connectivity. ## What is TourDesk used for? [Reservations](https://www.capterra.com/reservations-software/)[Tour Operator](https://www.capterra.com/tour-operator-software/) Top alternative Featured Overall rating Based on 12 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for TourDesk?[Manage this product listing](https://www.g2.com/products/tourdesk/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### TourDesk 4.8 (12) VS. [4.7 (471)](https://www.capterra.com/p/178518/Bokun/reviews/) Starting Price Contact vendor Starting Price $49 Other, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (12) Ease Of Use 4.5 (471) Value For Money 4.2 (11) Value For Money 4.7 (453) Customer Service 4.4 (12) Customer Service 4.7 (462) ## TourDesk alternatives [4.5 (237)](https://www.capterra.com/p/122690/Rezdy/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.7 (1,132)](https://www.capterra.com/p/135106/FareHarbor/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars Highest Rated [4.8 (46)](https://www.capterra.com/p/205144/TripWorks/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (574)](https://www.capterra.com/p/132175/Xola-Booking-and-Marketing-System/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/10005488/TourDesk/alternatives/) ## FAQs about TourDesk Overview ### Which roles and teams benefit most from TourDesk? TourDesk is most used by accommodation managers, operations teams, and tourism staff who need to manage bookings, coordinate activities, and streamline guest service. Revenue managers and executives use it to improve sales visibility and partner performance, while consultants and project-focused roles support implementation, workflow optimization, and operational efficiency. Answer based on 12 reviews Overview ### What company size and industries is TourDesk built for? TourDesk is built primarily for small businesses, which make up 75% of reviewers, with its strongest fit in Information Technology and Services and Hospitality, each at 42%. It also serves midsize businesses at 17% and enterprises at 8%, most commonly for handling reservations. Answer based on 12 reviews Features and Usability ### What are the key features of TourDesk? TourDesk offers online booking, group reservations, and electronic payments for reservation handling, plus billing & invoicing, discount management, and payment processing. It also includes customizable branding, website integration, third-party integrations, API access, reporting & statistics, mobile access, multi-location support, and customer support. Integrations ### Which third-party tools and platforms does TourDesk integrate with? TourDesk integrates with GuestJoy and connects to booking and reservation platforms including Bookeo, Bókun, Checkfront, FareHarbor, Peek Pro, Rezdy, TourCMS, and TrekkSoft. It also supports Prioticket, Rezgo, Ventrata, Zaui, bookingkit, Ingresso, TuriTop, and TrekkSoft. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does TourDesk offer? TourDesk provides live online sessions, webinars, and documentation to help teams get started. Live online sessions and webinars support guided instruction and scheduled learning, while documentation offers written reference material for self-paced review and ongoing feature lookup. Getting Started and Support ### What customer support options does TourDesk offer? TourDesk offers Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. Support quality feedback is not available here, so no reliable claims can be made about response times, helpfulness, or common frustrations. The listed channels indicate several ways for users to seek product assistance. ## Features AI summary Based on 5,388 Tour Operator reviews Not all reservations software covers every must-have feature. Here is what Capterra reviewers flag as essential when choosing a solution: - **Online Booking** (**65%** of reviewers rated this feature as critical) - **Booking Management** (**60%**) - **Calendar Management** (**56%**) TourDesk supports **Online Booking**, making it easier for businesses to accept reservations through digital channels. However, it does not include **Booking Management** or **Calendar Management**. Instead, it offers other features that reviewers also value, including **Payment Processing** (**51%**), **Customer Support** (**46%**), and **Mobile Access** (**45%**). These features help businesses handle transactions, respond to customer needs, and stay connected on the go, allowing teams to manage day-to-day reservation operations more efficiently. Online Booking 4.4 (8) 12.50% of 8 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Payment Processing 4.8 (6) 16.67% of 6 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions Mobile Access 4.0 (7) 0.00% of 7 reviewers that rated this feature as important or highly important Access software remotely via mobile devices API 4.0 (6) 0.00% of 6 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases Billing & Invoicing 4.5 (6) 16.67% of 6 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Customizable Branding 4.8 (6) 0.00% of 6 reviewers that rated this feature as important or highly important Add customized logos and colors to align with company branding TourDesk 13 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Group Reservations: The ability to reserve times in groups. - Mobile Access: Access software remotely via mobile devices - Multi-Location: Manage and support multiple locations - Online Booking: Book meetings and appointments through a website or digital platform - Payment Processing: Accept, record, and reconcile financial transactions - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Website Integration: Seamlessly integrates with 3rd party websites --- Get Advice We can help you find the software with the features you need. Features 4.6 (12) 4.6 Based on 12 reviews ## Pricing Value for money 4.2 (11) Free Trial Free Version Basic $0.00 Value for money 4.2 (11) 4.2 Based on 11 reviews ## Integrations [ FareHarbor](https://www.capterra.com/p/135106/FareHarbor/)[ Peek Pro](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/)[ Bókun](https://www.capterra.com/p/178518/Bokun/)[ Checkfront](https://www.capterra.com/p/99249/Checkfront/)[ Rezdy](https://www.capterra.com/p/122690/Rezdy/)[ TrekkSoft](https://www.capterra.com/p/126665/Tour-Activity-Booking-System/)[ Bookeo](https://www.capterra.com/p/117299/Bookeo/)[ Rezgo](https://www.capterra.com/p/33729/Tour-Activity-Booking-System/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (12) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (12) 4.4 Based on 12 reviews ## User reviews Overall rating 4.8 Based on 12 reviews Filter by rating 5(10) 4(1) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent VM Vusie M. Tourist guide Hospitality ### "The best of tour desk" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 27, 2024 Exposure, marketing, advertising and the guests can easily access my products Pros They advertise my tours on their portal which can enable them to book my tours Cons I haven't received any bookings from tour dest Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. IG Ishika G. Operations Associate Information Technology and Services ### "Reservation & other tour Planning Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 21, 2023 Good support by Tourdesk on planning the tour related activities for our customers and updating real time data Pros It made the reservations, and other tour planning activities executed easily Cons Very supportive platform for booking & reservation Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SK Sandhya K. Consultant Information Technology and Services ### "Best platform for Journey to Excellence" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 11, 2023 Overall it's excellent Tool for all aspects and Recommended Tool! Pros The ease of use and user-friendly of TourDesk is why I like it.My front desk employees use the Agent System like a superpower, which streamlines and expedites sales. Cons The programme is really helpful and has no drawbacks as of yet. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. PG Pranjal G. Assistant Manager Education Management ### "Tour Booking software to make life easier" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 October 28, 2023 Pros It acts as a one-stop solution that offers all the required services starting from real-time availability and booking to commission-based pricing and reporting and analytics. The tool is also quite user-friendly and does not require any prior experience using Tour Booking software by the user. Cons The customization options are quite limited, it does not integrate itself with all popular hotel management systems. There is limited support from multiple languages and even the commission rate is on the higher side as compared to other available platforms in the market. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User Associate Software Engineer Information Technology and Services ### "Easy guide for all our hotel bookings " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 26, 2023 A Excellent experience with TourDesk because of its useful features that allowed for efficient management of the travel business. Pros TourDesk enhances our visibility and easy connectivity over all our Local hotels and with Guesthouses bookings and it offers a safe and happy Tour experience. It's very customer friendly, provides excellent and quick services. Cons I didn't have any Cons of TourDesk it's helping me a lot Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. EH Evan H. Operations administrator Hospitality ### "Tourdesk summer Destiny Student" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 21, 2023 Tourdesk is great to work with. Selling tours and experiences through tourdesk is simple and efficient. Commission on sold tours is generous and discounts for a selection of tours for staff is great. Whenever we have had a query or problem with a booking a tourdesk employee has been quick to respond and help resolve. Pros The kiosk to search and sell tours to guests on reception is easy to use. Tourdesk team always on hand and quickly respond when help is needed. Cons Nothing. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AD Asha D. Software Consultant Information Technology and Services ### "Best Travel planning and management software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 16, 2023 Overall a good experience using Tourdesk as had some good and unique features in managing the travel operation effectively. Pros It is a good travel planning and management software that supports in all activities for travel & tracks all data accordingly. Cons we don't find any flaw/con in the software so far ! Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SS Shailendra S. Project Manager Consumer Services ### "Client Travel planning and management tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 12, 2023 It was a good experience using Tourdesk as it has all the required features in managing travel plan for a client, we set up this software for one of our client. Pros It is a good tool which supports in managing all the travel related activities for client Cons it has all the required features to manage and plan the tour Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. HR Harshit R. Project Associate Information Technology and Services ### "A robust platform for all Management for Travel and booking effectively" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 10, 2023 Overall it was a good experience using Tourdesk as it supported us in managing all activities of customer for travel and also improved the structure of booking which resulted in improved sales of our Client. Pros It is an robust platform for all Management for Travel and booking effectively, we setup the software for one of our client. It supported us in managing all operations of travel booking with ease for our client. Cons Till the time we don't found any con in the platform. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CM Conor M. CEO Hospitality ### "TourDesk review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 August 19, 2023 Good Pros Easy to use, just hoping to get more sales through it. Cons I expected more business to come through it, from the pitch I got. All the tools themselves are easy to use and integrates well. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/10005488/TourDesk/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.