# 2Chat Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about 2Chat Software - reviews, pricing plans, popular comparisons to other Live Chat products and more. Source: https://www.capterra.com/p/10005537/2Chat --- # 2Chat Software Review 2026: Features, Integrations, Pros & Cons Last updated on April 11, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) 2Chat ## What is 2Chat? 2Chat is an omnichannel platform unifying cloud telephony, SMS, and WhatsApp into a single shared inbox. Built for sales and support teams, it empowers workflows with advanced automation and seamless communication. What can you do with 2Chat? • Global Telephony: Get virtual numbers in 90+ countries for professional calling. • Advanced WhatsApp: Connect any version, including WhatsApp Business API (WABA). Launch bulk messaging campaigns and collaborate in a shared multi-agent inbox. • AI Agents & Bots: Deploy autonomous AI agents or build no-code conversational flows effortlessly. • MCP APIs & Integrations: Leverage Model Context Protocol (MCP) APIs, automatically log calls/chats in CRMs like HubSpot, and sync with Zapier or Make. By centralizing voice, text, and AI, 2Chat eliminates data silos. Reduce operational costs, scale your support, and close more deals. ## What is 2Chat used for? [Live Chat](https://www.capterra.com/live-chat-software/) Top alternative Featured Overall rating Based on 23 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $31 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for 2Chat?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://2chat.co&name=2Chat) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### 2Chat 5.0 (23) VS. [4.7 (24,068)](https://www.capterra.com/p/135003/Slack/reviews/) Starting Price $31 Flat Rate, Per Month Starting Price $8.75 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (23) Ease Of Use 4.6 (16,325) Value For Money 4.8 (23) Value For Money 4.5 (11,391) Customer Service 5.0 (23) Customer Service 4.4 (10,611) ## 2Chat alternatives [4.4 (4,076)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (3,411)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (1,132)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.5 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/10005537/2Chat/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. API 4.9 (21) 66.67% of 21 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases Chat/Messaging 4.9 (19) 68.42% of 19 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Activity Dashboard 4.8 (16) 56.25% of 16 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities Transcripts/Chat History 4.7 (15) 53.33% of 15 reviewers that rated this feature as important or highly important View messages sent by both parties during the chat conversation Autoresponders 5.0 (13) 76.92% of 13 reviewers that rated this feature as important or highly important Create and automatically send premade copy in response to customer messages Search/Filter 4.8 (11) 45.45% of 11 reviewers that rated this feature as important or highly important Search and filter data across systems to locate required information by entering keywords or certain criteria 2Chat 10 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Application programming interface that allows for integration with other systems/databases Create and automatically send premade copy in response to customer messages Shortcuts for inputting frequently used messages Communicate using direct chat or messages within the system Provides a channel for team members to share media files, communicate, and work together Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Access software remotely via mobile devices Search and filter data across systems to locate required information by entering keywords or certain criteria View messages sent by both parties during the chat conversation Get Advice We can help you find the software with the features you need. Features 4.8 (23) 4.8 Based on 23 reviews ## Pricing Value for money 4.8 (23) Free Trial [View pricing plan details](https://www.capterra.com/p/10005537/2Chat/pricing/) Single $31.00 Flat Rate,Per Month It includes: - Agents included: 1 - Slots for connecting numbers: 1 - Messaging: Unlimited (using the 2Chat app) - Integrated phone system: Included - Basic reporting: Included - API for developers: Access included - Integrations: Make, N8N, Twilio, Bubble, Pipedream, Zapier, Postman, Jotform, Lindy, Google Forms, Google Sheets, YouCanBookMe, Cal.com, WordPress - API usage quota: 2,000 requests /month - Number verifications: 2,000 requests /month - Extra Agent: $10 /month - Extra Number Slot: $25 /month Basic $40.00 Flat Rate,Per Month It includes: - Includes all features from the Single plan. - Agents included: 3 - Slots for connecting numbers: 1 - Virtual number included: 1 USA or Canada number - Bulk Messaging: Included - Advanced Integrations: Slack and HubSpot - API usage quota: 30,000 requests /month - Number verifications: 30,000 requests /month - Extra Agent: $10 /month - Extra Number Slot: $20 /month Pro $99.00 Flat Rate,Per Month It includes: - Includes all features from the Single and Basic plans. - Agents included: 5 - Slots for connecting numbers: 3 - Onboarding: Dedicated team onboarding included - Audio Transcription: AI transcription of voice messages (up to 24 hours/month) - Reporting: Custom/Advanced reports - API usage quota: 300,000 requests /month - Number verifications: 300,000 requests /month - Extra Agent: $10 /month - Extra Number Slot: $15 /month Value for money 4.8 (23) 4.8 Based on 23 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Jotform](https://www.capterra.com/p/158456/JotForm-4-0/)[ Make](https://www.capterra.com/p/154278/Integromat/)[ Bubble](https://www.capterra.com/p/171359/Bubble/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (23) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (23) 5.0 Based on 23 reviews ## User reviews Overall rating 5.0 Based on 23 reviews Filter by rating 5(22) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent LT Luciano T. CTO Marketing and Advertising ### "A Game-Changer for WhatsApp Business Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 21, 2024 I've been using 2Chat for my small business, and it's genuinely transformed how we handle WhatsApp communication. Coming from managing everything through a regular WhatsApp Business account, this feels like upgrading from a bicycle to a car. The multi-agent feature has been a lifesaver - no more juggling phones between team members! Their customer support is impressively responsive (and actually human!), which made the transition much smoother than expected. Pros The QR code setup is brilliantly simple - took me just seconds to connect my existing WhatsApp number Love how I can keep using my same business number without any complicated migration The bot builder is surprisingly intuitive - I managed to create a basic flow in under 10 minutes Integration with Slack and Zapier made it fit perfectly into our existing workflow Their pricing ($38/mo starting) is refreshingly reasonable compared to competitors Cons Found myself wishing for more advanced reporting features The interface took a day or two to get used to Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CH Carlos H. CEO Information Technology and Services ### "User-Friendly App with Outstanding Customer Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 23, 2024 My overall experience with 2Chat has been fantastic. The app is reliable and easy to use, and their customer service is top-notch. Every time I’ve had a question or needed help, their support team has been incredibly kind and responsive. I highly recommend it for anyone who values simplicity and great customer care in a chat platform. Pros What I liked most about 2Chat is how incredibly easy it is to use. The interface is intuitive, and all the features are designed to be straightforward, making it simple to manage conversations efficiently without any steep learning curve. It's perfect for both beginners and advanced users. Cons So far, I have nothing to mention in terms of cons. Everything has worked smoothly for me. Switched from [ClickSend](https://www.capterra.com/p/175783/ClickSend/) I was interested on having real time whatsapp conversation with my leads Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FY Fletch Y. Founder and CEO Health, Wellness and Fitness ### "Integrates well into Zapier workflows" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 4, 2024 The team have been super helpful and responsive. Pros \- Great workaround for issues with Meta for business - Response support - Integration with Zapier is well maintained and easy to use Cons \- Features are limited e.g: I can't send WhatsApp polls at the time of writing this review. Alternatives considered [ManyChat](https://www.capterra.com/p/206636/ManyChat/) Reasons for choosing 2Chat Ease of deployment. No requirement for Whatsapp for business account Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AM Armando M. Tech Projects Director E-Learning ### "2Chat - The best WhatsApp Web Provider" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 8, 2024 We have had a very pleasant experience. Without a doubt, they are the best WhatsApp Web provider. They are skilled at what they do and always attentive to customer feedback. Pros Their support service is excellent, and their servers are highly stable. Cons Honestly, we have no complaints. We've been working with them for about two months, and we haven't had any issues. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SA Samuel A. CTO Transportation/Trucking/Railroad ### "Best Whatsapp API provider (wrapper) out there! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 5, 2024 Great product for notifications, moderated marketing messages and other use cases that do not need to jump into Whatsapp API Pros Simplicity, developer focused and customer support very helpful Cons Inbox real time, but not 2chat fault, is due to whatsapp underlying complexity Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DL Damien L. Owner Real Estate ### "2Chat saving hours enhancing Whatsapp sales" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 27, 2024 Great experience with adding items to WA catalogue and sending automated messages with Zapier integration Pros I was struggling with WA official api. But 2Chat works much more easier and better. Cons The price should be formatted with 2 decimals only. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RA Ramon A. CEO Apparel & Fashion ### "Super Recommended" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 22, 2024 After some years of research I fint them finally. The service works so good, and the guys are very serious! So happy! Pros Fast, simple, and GREAT SUPPORT!!! Moreover, I never seen another software that works with whatsapp like 2chat! Cons No Cons at the moment. I used form 3 months. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DK Dan K. Head Of Marketing Consumer Services ### "great app amazing support!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 14, 2024 Pros the application was exactly what our team was looking for. throughout the setup process we had amazing support and help by the 2chat team! definitely recommend! Cons some things that our particular field of work and team needs, weren't implemented yet. as war as i know the 2chat team is working on these things now, so we will get back to this whenever its ready! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RASHID D. Director Internet ### "A Great Easy to Use Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 7, 2024 Great Experience with the tool. Works out of the box Pros Ease of use and great support from the team. Cons The pricing can be adjusted a bit for single users Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. IA Ingrid A. Executive Coach Health, Wellness and Fitness ### "Significant tool in the automation of my funnel" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 March 29, 2024 Pros The tool itself because it helps me save time. The Customer service that is ready to help you whenever you have an issue. Cons An issue I faced when I first started using 2chat. The issue was regarding the addition of the phone number of prospects to contact them automatically. The problem was that the format of the phone number wasn't right but I had no idea why. I had to contact the 2chat Customer service to figure it out. \[sensitive content hidden\] did a very good job helping me solve this. Alternatives considered [ManyChat](https://www.capterra.com/p/206636/ManyChat/) Reasons for choosing 2Chat It was easier for me to use 2chat. Besides, 2chat offer was answer my needs better. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/10005537/2Chat/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)