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Pazcare is an employee insurance & healthcare benefits platform for the modern Indian workforce. At Pazcare, we make it extremely easy for you to personalize and manage employee benefits with a tech platform in a hassle-free manner.
Provider
Pazcare
Located In
India
Open API
No
Deployment
Cloud, SaaS, Web-Based, On-Premise Windows, On-Premise Linux
Training
Live Online, Webinars, In Person, Documentation, Videos
Support
24/7 (Live rep), Phone Support, FAQs/Forum, Email/Help Desk, Knowledge Base, Chat
Content Source: Pazcare
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Pazcare Reviews
Pros
Easy claim processing, and support from staff is excellent.
It is a good product for basics, the support is good.
Great support by the Manager assigned overall good experience.
Platform and its benefits are amazing, its integration to other products and customer service proved one stop solution.
Cons
The claims processing was not smooth at all. Also, in one of our cases, we had to suffer a lot because of a software issue on their end which made the overall experience extremely bitter.
You have to deal with two different companies during the claim processing.2 We had a terrible experience with one of the claims where they removed an employee's dependent from their end.
However, during the first and only year of service, we faced many problems with their interface.
Since they were not the direct insurers, they had to follow up with the third-party insurance provider who outright rejected the claim.
"Undoubtely best benefit administrator"
Pros: The pazcare team is very effecient in handling the medical benefits and claims settlements of the employees working in our company. They have very less paper work and provide all possible solutions for the early settlement of the claim benefits.
Cons: As of now there is no cons we have found with Pazcare.
"Best Start up to manage your all the benefits like GTL, GMC, GPA, etc."
Overall: Awesome.
Pros: Dedicated claim support, timely addition deletion and ready to help employees on awareness.
Cons: No such issues are there, even [sensitive content hidden] is always ready to support.
"Had great potential, yet falls back considerably "
Overall: We had high hopes while subscribing to Pazcare. However, during the first and only year of service, we faced many problems with their interface. 1) They are a brokerage (middleman) and have a tie-up with a third-party insurance provider, which means they are not a one-stop shop. You have to deal with two different companies during the claim processing.2) We had a terrible experience with one of the claims where they removed an employee's dependent from their end. Since they were not the direct insurers, they had to follow up with the third-party insurance provider who outright rejected the claim. This problem went on for months to get solved which sucked a lot of our time and defeated the whole purpose of going to them in the first place where they claimed to be the one-stop shop for insurance and claims. 3) Their quote was considerably higher than the competition (ICICI Lombard) the next year, so we switched back to them. Advice: Do not use third-party services, always go to direct insurance companies, it will save a lot of time and effort.
Pros: Their administration interface was very easy to use
Cons: The claims processing was not smooth at all. Also, in one of our cases, we had to suffer a lot because of a software issue on their end which made the overall experience extremely bitter.
"Gets work done"
Overall: Not impressed
Pros: It is a good product for basics, the support is good.
Cons: the dashboard is very basic and then sales said we have free telephonic but we didnt have it.
"Pazcare Provides Good Service"
Overall: Overall Experience with Pazcare
Pros: Visibility and flexibility is better than other platforms.
Cons: Turnaround on endorsement can be improved
