# ROH Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ROH the right Payment Processing solution for you? Explore 7 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10005547/ROH/reviews --- ROH 4.4 (7) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ROH Ease of use 4.6 Customer Service 5.0 ## Showing most helpful reviews Showing 1-7 of 7 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KK Karissa K. Associate Director of Sales and Marketing Hospitality Used the software for: 6-12 months ### "Best Event Payment Software" May 1, 2024 5.0 Pros ROH is easy to use from start to finish! The best part about ROH is that I can offer "pay in 4" to all my event clients which takes the financial burden of planning a large party off of them. This is also a huge selling point from a business perspective because there are no other softwares that offer this \*assist\*! The team is also incredibly helpful and so receptive to feedback! Love working with them and problem solving together! Cons Nothing, ask and you shall receive- it's a fantastic platform! Alternatives considered [Tripleseat](https://www.capterra.com/p/118047/Tripleseat/) Reason for choosing ROH We still use Tripleseat for building events and tracking conversations. We moved payments completely out of the Stripe portal that comes with Tripleseat and went directly to ROH.co Review Source PC Pressley C. Sales Coordinator Hospitality Used the software for: 6-12 months ### "Carats & Cake " April 4, 2023 5.0 Pros I love that ROH allows you to keep all payment information in one spot. It is so easy to have one page for each event that holds all of their information. It is also super helpful to be able to send payment reminders through ROH! Cons I think the interface is super interactive. I have not had any issues or complaints! Review Source Response from ROH April 5, 2023 Thanks so much for sharing your experience with ROH, Pressley! We're thrilled to hear you're enjoying the platform, from the interactive interface to the helpful payment reminders. We look forward to continuing to work together in the future, and thank you again! RW Rhonda W. Director of Finance Hospitality Used the software for: Less than 6 months ### "Inconsistent." April 4, 2023 2.0 The customer service is very responsive, but I wouldn't recommend this program as we have seen an excessive decrease in the timing of deposits and cash inflow because we are at the mercy of our customers paying the deposit on their time and not according to the contract. Pros The dashboard is easy to read and the customer service is responsive. Cons It is inconsistent and we no longer have the control to receive deposits according to our contacted dates. Client credit cards should automatically be charged on the deposit due date so that we are contract compliant. This is turning our Sales Managers into collectors and having an extremely negative affect on cash inflow.The deposits don't post to our bank account consistently. Review Source JM Jason M. Director of Sales Hospitality Used the software for: Less than 6 months ### "Best customer facing product!" April 17, 2023 5.0 Professional staff, very responsive and always willing to help. Pros professional appearance and ease of use for our clients has already been the feedback in just a few months. Cons Any issues during our setup were addressed and customized to our needs, no cons at this point. Review Source NS Nick S. DOF Hospitality Used the software for: 6-12 months ### "ROH Carats & Cake vs Sertifi" August 9, 2023 5.0 ROH has a lot of features and the fact that it is continuing to grow makes us excited to see what the future stores. Pros Invoices, contracts and payment history all wrapped up into an event folder. Cons Storing credit card on file has to be requested seperately. It would be great if once client submitted payment they acknowledged that their credit card would be saved and used to pay off any final balances. Review Source RD Randy D. Director of Sales Hospitality Used the software for: Less than 6 months ### "Convention Hotel User" April 5, 2023 4.0 We are still learning certain aspects of how best to use it in our operation, but the service and ease of using for us and our customers has been great so far. Pros The fact that it has total contract, payment and account management in one place with excellent customer service. Cons What I like least is also what I like best. It was not a plug and play program. We had the ability to provide feedback and customize it to our needs without any kick back. Switched from [Sertifi](https://www.capterra.com/p/86108/Sertifi/) More options and customizability Review Source RM Rebecca M. Sales Manager Hospitality Used the software for: Less than 6 months ### "Great New Tool" April 10, 2023 5.0 The training and support have been amazing. I get responses almost instantly if I have a problem or need assistance in any way. Pros I like the ease at which I can upload the contracts and payments that are due. I also love that my clients can sign a contract or pay a deposit from their phone. Cons I have not used it enough to find out anything that I do not like about this platform. Switched from [Sertifi](https://www.capterra.com/p/86108/Sertifi/) Corporate decision Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.