# SCRM Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about SCRM Software - reviews, pricing plans, popular comparisons to other CRM products and more. Source: https://www.capterra.com/p/10005635/Supply-Chain-Relationship-Management-SCRM --- # SCRM Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) SCRM ## What is SCRM? Supply Chain Relationship Management (SCRM) is a CRM built for 3PLs to win more lanes and compete with the largest logistics companies. It offers fully specialized 3PL features with an advanced logistics quoting tool. No customizations required. ## What is SCRM used for? [Logistics](https://www.capterra.com/logistics-software/)[Transportation Management](https://www.capterra.com/transportation-management-software/)[Freight](https://www.capterra.com/freight-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $24 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SCRM?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://ifreightsystems.com/&name=SCRM) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SCRM 0.0 VS. [4.3 (711)](https://www.capterra.com/p/76/Intacct/reviews/) Starting Price $24 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.2 (637) Value For Money 0.0 (0) Value For Money 4.0 (544) Customer Service 0.0 (0) Customer Service 4.0 (576) ## SCRM alternatives [4.3 (2,934)](https://www.capterra.com/p/31898/Constant-Contact/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars Highest Rated [4.5 (3,460)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (1,254)](https://www.capterra.com/p/131735/PandaDoc/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.5 (753)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars ## FAQs about SCRM Overview ### What company size and specific industries is SCRM built for? SCRM targets companies in the freight and logistics sector, including freight brokers, 3PLs, freight forwarders, customs brokers, trucking companies, NVOCCs, and IMCs. It is built for organizations that manage shipping, forwarding, customs, and transportation operations across that industry. Features and Usability ### What are the key features of SCRM? SCRM offers CRM, contact management, and contact database tools for organizing customer records, plus lead management, pipeline management, and sales pipeline management for tracking opportunities. It also includes email management, email templates, quotes/estimates, reporting and analytics, task management, activity tracking, and third-party integrations. Integrations ### Which third-party tools and platforms does SCRM integrate with? SCRM integrates with 3 third-party tools: Microsoft 365, PC\*MILER, and LOADPlus. These integrations cover office productivity and transportation planning platforms, giving SCRM a focused set of connections for document handling, route planning, and related operational workflows. Getting Started and Support ### What training and onboarding options does SCRM offer? SCRM provides live online sessions, documentation, and videos to help teams get started. Live online sessions support guided setup and direct instruction, documentation offers written reference material for key steps, and videos provide visual walkthroughs for learning features and processes at a team’s own pace. Getting Started and Support ### What customer support options does SCRM offer? SCRM offers email/help desk, phone support, and 24/7 live rep assistance. Support is available through these channels for users who need direct help, but no reviewer feedback is available here to describe response times, helpfulness, or common support frustrations. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Accounting Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems API Application programming interface that allows for integration with other systems/databases Contact Management Manage, organize, and store contact information CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system SCRM 18 features Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Application programming interface that allows for integration with other systems/databases Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Import and export data to and from software applications Manage, store and organize emails within the system or via third-party apps Pre-made examples and templates for emails Track interaction history by documenting conversations for contacts Store information about leads or contacts and track, manage and nurture them throughout the sales process Generate quotes or estimates for customers Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Pipeline view and tracking lead status Reports specific to sales analysis for trends and strategies Create, manage and track all task activities and progression Set up connections to third-party platforms to improve business processes Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Free Version Basic $24.00 Per User,Per Month ## Integrations [ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ PC\*MILER](https://www.capterra.com/p/38530/PC-MILER/)[ LOADPlus](https://www.capterra.com/p/208721/LOADPlus/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.