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Simplify work order management with Coolfire Core. Streamline team coordination, automate workflows, and optimize your operations. Simplify work order management, enforce standard procedures, and monitor real-time progress. Key features: digital task lists, dynamic workflows, mobile-ready forms, and seamless tech stack integration. Enhance your work order process and elevate customer satisfaction with Coolfire Core.
Provider
Coolfire Solutions
Located In
United States
Foundation
2010
Open API
Yes
Deployment
Cloud, SaaS, Web-Based
Mobile Apps
iOS, Android
Training
Live Online, Documentation, Videos, Webinars, In Person
Support
Email/Help Desk, Knowledge Base, Chat
Transportation leaders, Telecom field service, Energy field service, Government & Military
Content Source: Coolfire Core
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Coolfire Core Reviews
Pros
Slabsure just signed a great deal with one of the largest foundation repair companies in our region that likely will allow us to expand to their parent organization and sister companies.
And the rest of the team have done an amazing job and understanding our needs and implementing them.
Cons
I did not encounter any aspects of the platform that I was not satisfies with.
There is nothing we don't like about Cool Fire. If we did we just emailed the staff and they fixed the problem or added it to the software.
"Simplified Operations "
Overall: Successful integration or launch of a key business application into your business is reliant on the people behind the application and Coolfire has done an excellent job in supporting the technology with great people. Every time we had a question or issue, they were available to talk about the issue and either had a solution or a timetable for a solution. This was refreshing!
Pros: We integrated Core to simplify our field operations and give the office and customers visibility to their respective projects. Best feature:Add a photo - helped keep track of what a tech has completed - was critical in keeping track of damages done by tech or damages - Being able to communicate with the client through Core and the client not having to give us their cell phone number is a great feature
Cons: At the time we were using Core, the integration into our accounting system was very clunky.
"Get ready for a great experience!"
Overall: Slabsure just signed a great deal with one of the largest foundation repair companies in our region that likely will allow us to expand to their parent organization and sister companies. I don't want to get the cart before the horse, but cool fire has allowed us to capture that market because they gave some peace of mind to our clients that we significant fire power in our corner. Business moves at the speed of trust and, trust has to be repeatable at every customer interaction. Coolfire gives us the ability to scale manufacturing and field operations processes around the globe. I couldn't be happier with this partnership!
Pros: Coolfire has given us the ability to scale rapidly! The reality is we were a small company with huge ambitions and Coolfire has given us the tools to take on much larger clients than we would have just 6 months ago. [sensitive content hidden] and the rest of the team have done an amazing job and understanding our needs and implementing them. It doesn't feel like another vendor it feels like a true partnership when we meet with the Coolfire team.
Cons: At times, there are features that I think we could probably implement ourselves, but the reality is for this first go round we're much better off relying on the Coolfire experts and happy to let them take the lead.
"A great product for managing service and delivery!"
Overall: The team at Coolfire are client focused. They consistently asked how they could help us and they were patient with our team who at times were not the best partners to work with .
Pros: The product was intuitive and easy to use. The team at Coolfire was also very helpful and did so much more than we expected.
Cons: I haven't been using it much lately so it's hard to comment on this however we were an early adopter and we have seen tremendous improvements in the product.
"Solved many problems "
Overall: Overall it’s been great. The team at coolfire is as good or better than the program itself. Helping make the experience even better.
Pros: Easy to use. Good simple logical interface.
Cons: Still needs some development. The big picture stuff is mostly there. Some little things need to be added and quirks worked through.
"Coolfire delivery platform review"
Overall: Pleasant and a good team to work with, always happy to help us. Even with difficult partners.
Pros: Collaborative teamwork to resolve issues during integrations with multiple parties
Cons: Sometimes the updates don't work first time but thats just technology for you!
