# TicketSearch Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about TicketSearch Software - reviews, pricing plans, popular comparisons to other Ticketing products and more.

Source: https://www.capterra.com/p/10005681/TicketSearch/pricing

---

# 

 TicketSearch Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

TicketSearch

## What is TicketSearch?

TicketSearch is a powerful event ticketing, box office management, CRM, and fundraising solution providing organizations of any size the tools and support to sell tickets, registrations, workshops, merchandise, as well as accept donations and manage customer relations. TicketSearch is live in more than 20 countries including the United States, Canada, Australia, New Zealand, Mexico, Caribbean Islands, Malaysia, Singapore, Indonesia, and Vietnam. There are more than 3500 venues using TicketSearch globally. We don't just promise, we DELIVER. Development is key and listening to our clients development requests is crucial. Since 2020, TicketSearch has released more than 1,500 features and updates to our platform.

## What is TicketSearch used for?

[Ticketing](https://www.capterra.com/ticketing-software/)[Event Booking](https://www.capterra.com/event-booking-software/)[Venue Management](https://www.capterra.com/venue-management-software/)

Overall rating

Based on 14 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for TicketSearch?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.ticketsearchusa.com&name=TicketSearch)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### TicketSearch

4.6 (14)

VS.

[4.9 (302)](https://www.capterra.com/p/133885/Purplepass-Ticketing/reviews/)

Starting Price

Contact vendor

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.3 (14)

Ease Of Use

4.8 (5,739)

Value For Money

4.8 (13)

Value For Money

4.9 (3,523)

Customer Service

4.8 (13)

Customer Service

4.9 (3,254)

## TicketSearch alternatives

[4.7 (406)](https://www.capterra.com/p/153637/Showpass/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

[4.8 (271)](https://www.capterra.com/p/47852/ThunderTix/reviews/)

Starting price

$20.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

99%

of reviewers

rated it above 4 stars

Highest Rated

[4.9 (551)](https://www.capterra.com/p/112510/Ticket-Tailor/reviews/)

Starting price

$0.28

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

99%

of reviewers

rated it above 4 stars

[4.8 (191)](https://www.capterra.com/p/9322/Tix/reviews/)

Starting price

$0.25

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

99%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/10005681/TicketSearch/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Barcode/Ticket Scanning

4.9 (9)

55.56% of 9 reviewers that rated this feature as important or highly important

Scan barcodes to ensure accurate pricing and label tracking

Reporting/Analytics

4.3 (9)

66.67% of 9 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

Ticket Reservations

4.7 (9)

77.78% of 9 reviewers that rated this feature as important or highly important

Create and manage ticket reservations for various events

Customer Data Management

4.5 (8)

62.50% of 8 reviewers that rated this feature as important or highly important

Searchable repository of information about clients

Seating Map

4.9 (7)

57.14% of 7 reviewers that rated this feature as important or highly important

For selection of seat at booking or check-in

Reserved Seating

5.0 (6)

50.00% of 6 reviewers that rated this feature as important or highly important

Specify type/number of reserved tickets based on seating selected during booking

TicketSearch 42 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Application programming interface that allows for integration with other systems/databases

Manage attendance for classes, shifts, meetings, or events

Scan barcodes to ensure accurate pricing and label tracking

Track and manage schedules and meetings via an integrated calendar

Accept and process credit card transactions

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Searchable repository of information about clients

Add customized logos and colors to align with company branding

Customize contracts and forms to collect specific information

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Import and export data to and from software applications

Track products that are for sale at a reduced price or part of coupon promotions

Electronically collect payments for goods or services

Create and send email blasts/campaigns

Track employee schedules, availability, and performance across projects and tasks

A list of events with their respective dates

Schedule and manage the logistics of activities and other gatherings

Plan an event's time and location

Manage tickets for specific events

Access software remotely via mobile devices

Allowing users to order, pay for, obtain, and validate tickets using mobile devices

Allow users to buy and sell tickets online, register for events, and collect buyer information

Allows event organizers to sell and manage tickets directly on-site

Accept and process customer payments for products or services using hardware and software

The ability to print tickets before arriving

Design, communicate, and distribute incentives to perform a specific action

Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc.

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Specify type/number of reserved tickets based on seating selected during booking

Reports specific to sales analysis for trends and strategies

Grants the users access to all events for one season

For selection of seat at booking or check-in

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Market event via social media tools

Gauge satisfaction and receive information for improvement and success

Set up connections to third-party platforms to improve business processes

Create and manage ticket reservations for various events

Make a list and register visitors

Built-in website builder or integration with third-party site

Features

4.2 (14)

4.2

Based on 14 reviews

## Pricing

Value for money

4.8 (13)

### Starting price

Contact vendor  
for pricing

Free trial  
available

Value for money

4.8 (13)

4.8

Based on 13 reviews

## Integrations

[

Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[

Stripe](https://www.capterra.com/p/123889/Stripe/)[

authorize.net](https://www.capterra.com/p/221412/authorizenet/)[

ArtifaxEvent](https://www.capterra.com/p/128117/Artifax-Event/)[

Stripe Terminal](https://www.capterra.com/p/10003763/Stripe-Terminal/)[

cybersource](https://www.capterra.com/p/195/cybersource/)

## Support, customer service and training options

Customer Service

4.8 (13)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.8 (13)

4.8

Based on 13 reviews

## User reviews

Overall rating

4.6

Based on 14 reviews

Filter by rating

5(11)

4(2)

3(0)

2(1)

1(0)

Mentioned topic

Sorted by most recent

TW

Tyson W.

Digital Marketing Executive

Entertainment

### "If you're working in events, this service isn't worth your time"

2.0

Overall Rating

2.0

2.0

Ease of Use

2.0

2.0

Features

2.0

2.0

Customer Service

2.0

2.0

Likelihood to Recommend

3/10

April 3, 2025

I wouldn't recommend TicketSearch to essentially anyone. I used it for two different arts companies – some where events needed to be paid for, some were free, but there are better options out there.

Pros

A cheap alternative compared to other services for low capacity events.

Cons

An extremely clunky back-end, and the ability to segment audience data is horribly complicated.

Switched from

[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/)

To test the waters with other services that were available – I ended up returning to Eventbrite.

Alternatives considered

[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/)

Reasons for choosing TicketSearch

I wouldn't say I chose TicketSearch over Eventbrite, more that I was interested to see the functionality. It disappointed.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JC

John C.

Executive Director

Performing Arts

### "A solid ticketing option"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

5.0

5.0

Likelihood to Recommend

5/10

January 8, 2024

Pros

Excellent customer service. Excellent price.

Cons

The lack of integration with other platforms such as stripe and wordpress. The lack of overall automation. The sometimes un-intuitive user experience as an administrator.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

February 6, 2024

Appreciate the review John! For clarification, TicketSearch is fully integrated with Stripe including their credit card terminal for ease of online and walk-up credit card payments. Plus, TicketSearch integrates with a number of other payment gateways. TicketSearch takes integration requests from our customers seriously and requests like Wordpress are always considered for future integrations. Many of the box office processes are automated, like pre/post event emails, on-sale and off-sales for events and ticket types if the Admin sets up the automation.

SG

Sarah G.

Office Manager

Entertainment

### "Omak Stampede P.R.C.A. Rodeo"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 20, 2023

I have no problems that the AMAZING TicketSearch team has not been able to solve. This is a great program and a great company to work with!

Pros

The amazing support from the team and the ease of operating the program.

Cons

I would like to have our standing orders transfer to the next season onto the current seat map.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

February 6, 2024

Hi Sarah! Thank you for the glowing review. TicketSearch can already automatically assign seats across all of your events when buying a Subscription or Flex package. To add to this great function, TicketSearch is looking at the ability to send out renewal notices to subscribers with their seats attached. A great feature to have and a real time saver. Stay tuned. Thanks again!

MG

Matthew G.

Owner

Events Services

### "Ticket Search review"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 27, 2023

Exceptional

Pros

The entire experience was generally seamless. Ability for persons to pay online, data collection, sending out of complimentary tickets.

Cons

Linking with MMG would be a welcome addition.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

February 6, 2024

Thanks for the review Matthew! A lot of the success you had was the fact that your team engaged so well with the TicketSearch Team. Together, we put 110% into your managed services, your phone and event-day sales, your scanning and your staff were responsible for the success of your events. For our part, your TicketSearch Team provided our design & customization skills for your online and special tickets, as well as online payment gateway and reporting reconciliation services. Your Team looks forward to assisting you with your next event! – Danté

RF

Rick F.

Member of the Board of Directors

Performing Arts

### "Lots of flexibility, easy to use and meets all of our needs"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

June 14, 2023

Very positive. Great support. No surprises - it did what we expected and could do everything promised. (which was a common problem with other services we've used in the past). A great solution for a very small company like ours.

Pros

\-Simple setup and easy to create events by non-technical users-Flexible event display/setup (our events & tickets can vary significantly)-Easy integration with our website-Very reasonable pricing (no charge for donations)-Easy to create pre-event emails and reminders

Cons

\-Integration with MailChimp not really automated.

Reasons for choosing TicketSearch

Most flexible in setting up events. Other products were either more expensive and/or more complicated.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

February 6, 2024

We appreciate the review Rick! TicketSearch is a modern ticketing system and for that reason, the system can do many things better than platforms you’ve used in the past. And for a great price! I'm glad the TicketSearch Support Team's efforts have helped create a great experience for you by helping you automate pre and post event emails generated from TicketSearch. It's important to keep in mind that your MailChimp subscription plan may dictate the functionality you get from the MailChimp integration. Thanks!

AR

Amy R.

Event Manager

Entertainment

### "TicketSearch Review"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

May 13, 2023

Loving TicketSearch. It looks clean and crisp to our patrons, the back end is easy to use, and our employees can use it with ease.

Pros

\[sensitive content hidden\] were the best to work with while setting up our organization. Any question I gave them, they helped me figure it out. Any time I wrote with an issue, there was a reply within a few minutes. Top notch customer service.

Cons

We are using TicketSearch at a Movie and Live Performance Theatre, we are a small venue, and some of our quirks are completely different than many using the software. All of our suggestions were put forward and they did adjust/take into consideration. Just hoping to different fields for the Operator End of Shift report, so our end of year would be way more streamlined.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

February 6, 2024

Thanks for the review Amy! Yes, your venue was a bit of a deviation from what we are used to setting up. I’m glad that the TicketSearch Team was able to help you implement all the features you needed to be successful. Reports are always a challenge as it seems no organization needs the same report. TicketSearch is always introducing new fields and filters for Custom Reports, plus, if you contact us with what you need, we can try and generate the report for you. Thanks again.

SD

Sabbrina D.

Box Office Manager

Arts and Crafts

### "Great for Theatres!"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 5, 2023

Good! Anything we have needed help with, they are able to help us with in a timely manner.

Pros

Product is fairly easy to use and is easy for customers. Customer service is always amazing, and they are able to help answer my questions, any day and anytime! Price is great compared to other websites.

Cons

The options are still a little limited. Competing theater sites in our area can show photos of seat views, and can also have other options we don't seem to be able to use in our system.

Reasons for choosing TicketSearch

Price and how easy it looked to set up the system quickly.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

February 6, 2024

Thanks for the great review Sabbrina! Seat View Images and seat descriptions ARE available for you in TicketSearch. We're proud to be able to say that the price for the full TicketSearch system can’t be matched by any other box office system. Your TicketSearch Support Team will reach out to you and discuss what you are missing and add them to the TicketSearch, Ticketing Built Your Way list. Thanks again!

CW

Cyndee W.

President

Marketing and Advertising

### "Valuable part of our sales process"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 26, 2023

Pros

The thing that I love the most is the value we get from the CRM and the analytics reports. We're able to see where our guests are coming from and maximize our our ROI.

Cons

The initial setup can be tedious, but the support team is friendly as they walk you through the process. And, once you get the core setup done, creating new branded email responses, ticket templates, and events is a breeze.

Switched from

[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/)

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

February 6, 2024

Thanks for taking the time to leave a review Cyndee! We're happy to hear that the extra analytic tools and reports worked out so well for you. New ticketing systems can be a challenge and sometimes even overwhelming, but your TicketSearch Team is dedicated to making your first on-sale as smooth as possible. A positive ROI for everyone!

HC

Heather C.

Development & Communications Associate

Performing Arts

### "Love it!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 5, 2023

I am truly impressed with my experience with TicketSearch the system is great and the customer service is excellent.

Pros

I looked at many different ticketing systems before choosing TicketSearch. It has been great for our company as it is very flexible which is important since we do so many different types of events. We have used it for our drive-in shows during covid, for rentals that use our box office, for our season performances and for our fundraising event. It is easy to add a donation option to the payment path, create promo codes, the reporting options are great, the system is easy to use.

Cons

It is missing the ability to do a pay what you can ticket, but with the customized donations it was easy to create a work around for this. The team at TicketSearch are always improving the system and open to feedback of what their users would like to see so there haven't been any negatives.

Reasons for choosing TicketSearch

We chose TicketSearch as it had more of the features we needed for the events that we hold.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

February 6, 2024

Thanks for taking the time to provide a review Heather. Based on feedback and suggestions from you and similar orgs to our “Ticketing Built Your Way” program, our TicketSearch 'Pay What You Want' ticket is live, and has been a great success so far. It has all the features of a regular ticket type, plus a few more to make sure it works for all kinds of applications. Please keep up the feedback to Ticketing Built Your Way. You may also like the Waitlist and Abandoned Cart features. TicketSearch is always looking at ways of improving system functionality. Thanks again.

EG

Eileen G.

Ticket Director

Fine Art

### "TicketSearch for Everyone"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 24, 2023

We do not have a business problem with TicketSearch. As of now, the ticketing system is working and fulfilling our needs.

Pros

TicketSearch was fairly easy to integrate with our theater and its needs especially having used another system in the past. Whatever features we used in the past we became use to the new system without too much difficulty and a little bit of tweaking so we were able to accomplish what had been done in the past. The employees were more than helpful and can't say enough of the speed in being able to reach them with a question or concern.

Cons

I can't say exactly what was least about TicketSearch except that it was just getting use to a new system. However I would like to see the customer search a little more forgiving. If last names are not exactly correct it will not show if that person was a customer previously.

Reasons for choosing TicketSearch

We looked at two other companies and selected TicketSearch on recommendation that is was similar to the company we used previously.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

February 6, 2024

Thank you for your review Eileen. We’re happy that the switch from your old system went so well for you. Taking on a new system can have challenges and your team did a great job learning TicketSearch. We appreciate that when they had any questions, they reached out to support for answers. Regarding the patron look up, TicketSearch does start to filter information based on the number of letters (min. 3) you input into the search fields. The more letters and the more search fields you use, the more TicketSearch will sort through the database for what you want.

[View all Reviews](https://www.capterra.com/p/10005681/TicketSearch/reviews/)

Independent research methodology

Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

How Capterra ensures transparency

Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website.

[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)