# TicketSearch Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is TicketSearch the right Ticketing solution for you? Explore 14 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10005681/TicketSearch/reviews --- TicketSearch 4.6 (14) [View alternatives](https://www.capterra.com/p/10005681/TicketSearch/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of TicketSearch Ease of use 4.3 Customer Service 4.8 ## Showing most helpful reviews Showing 1-14 of 14 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SA Stephen A. CEO Entertainment Used the software for: 2+ years ### "Outstanding Ticketsearch Company" March 21, 2023 5.0 Overall experience with Ticketsearch is a A+ (Great), no complaints. Pros Ticketsearch customer service is oustanding, and the product is exactly what we are looking for.. We are pleased with the service and product we recieve from the Ticketsearch business. Cons Weekend contact, need to be more available 24 hours a day all week for companies that's open 24/7 Reason for choosing TicketSearch Better operational system Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Ticketsearch has more products and better customer service Review Source Response from TicketSearch February 6, 2024 As always, it's great to hear from you Stephen, and we appreciate you taking the time to leave a review. We always make ourselves available when a client has urgent business critical issues and if required, elevate the issue to our TicketSearch engineers. HC Heather C. Development & Communications Associate Performing Arts Used the software for: 1-2 years ### "Love it!" April 5, 2023 5.0 I am truly impressed with my experience with TicketSearch the system is great and the customer service is excellent. Pros I looked at many different ticketing systems before choosing TicketSearch. It has been great for our company as it is very flexible which is important since we do so many different types of events. We have used it for our drive-in shows during covid, for rentals that use our box office, for our season performances and for our fundraising event. It is easy to add a donation option to the payment path, create promo codes, the reporting options are great, the system is easy to use. Cons It is missing the ability to do a pay what you can ticket, but with the customized donations it was easy to create a work around for this. The team at TicketSearch are always improving the system and open to feedback of what their users would like to see so there haven't been any negatives. Reason for choosing TicketSearch We chose TicketSearch as it had more of the features we needed for the events that we hold. Review Source Response from TicketSearch February 6, 2024 Thanks for taking the time to provide a review Heather. Based on feedback and suggestions from you and similar orgs to our “Ticketing Built Your Way” program, our TicketSearch 'Pay What You Want' ticket is live, and has been a great success so far. It has all the features of a regular ticket type, plus a few more to make sure it works for all kinds of applications. Please keep up the feedback to Ticketing Built Your Way. You may also like the Waitlist and Abandoned Cart features. TicketSearch is always looking at ways of improving system functionality. Thanks again. TW Tyson W. Digital Marketing Executive Entertainment Used the software for: 2+ years ### "If you're working in events, this service isn't worth your time" April 3, 2025 2.0 I wouldn't recommend TicketSearch to essentially anyone. I used it for two different arts companies – some where events needed to be paid for, some were free, but there are better options out there. Pros A cheap alternative compared to other services for low capacity events. Cons An extremely clunky back-end, and the ability to segment audience data is horribly complicated. Alternatives considered [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Reason for choosing TicketSearch I wouldn't say I chose TicketSearch over Eventbrite, more that I was interested to see the functionality. It disappointed. Switched from [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) To test the waters with other services that were available – I ended up returning to Eventbrite. Review Source EG Eileen G. Ticket Director Fine Art Used the software for: 2+ years ### "TicketSearch for Everyone" March 24, 2023 5.0 We do not have a business problem with TicketSearch. As of now, the ticketing system is working and fulfilling our needs. Pros TicketSearch was fairly easy to integrate with our theater and its needs especially having used another system in the past. Whatever features we used in the past we became use to the new system without too much difficulty and a little bit of tweaking so we were able to accomplish what had been done in the past. The employees were more than helpful and can't say enough of the speed in being able to reach them with a question or concern. Cons I can't say exactly what was least about TicketSearch except that it was just getting use to a new system. However I would like to see the customer search a little more forgiving. If last names are not exactly correct it will not show if that person was a customer previously. Reason for choosing TicketSearch We looked at two other companies and selected TicketSearch on recommendation that is was similar to the company we used previously. Review Source Response from TicketSearch February 6, 2024 Thank you for your review Eileen. We’re happy that the switch from your old system went so well for you. Taking on a new system can have challenges and your team did a great job learning TicketSearch. We appreciate that when they had any questions, they reached out to support for answers. Regarding the patron look up, TicketSearch does start to filter information based on the number of letters (min. 3) you input into the search fields. The more letters and the more search fields you use, the more TicketSearch will sort through the database for what you want. CW Cyndee W. President Marketing and Advertising Used the software for: 2+ years ### "Valuable part of our sales process" April 26, 2023 5.0 Pros The thing that I love the most is the value we get from the CRM and the analytics reports. We're able to see where our guests are coming from and maximize our our ROI. Cons The initial setup can be tedious, but the support team is friendly as they walk you through the process. And, once you get the core setup done, creating new branded email responses, ticket templates, and events is a breeze. Review Source Response from TicketSearch February 6, 2024 Thanks for taking the time to leave a review Cyndee! We're happy to hear that the extra analytic tools and reports worked out so well for you. New ticketing systems can be a challenge and sometimes even overwhelming, but your TicketSearch Team is dedicated to making your first on-sale as smooth as possible. A positive ROI for everyone! MB Matthew B. Associate Producer Entertainment Used the software for: 1-2 years ### "Excellent Client Service and Remarkable Customizaton" March 21, 2023 5.0 They really helped us open a new market with their excellent database and ticket ordering system. Pros The folks who staff Ticket Search are brilliant at what they do, coming up with customized solutions to the unique challenges an individual company like ours has faced in setting up a new ticketing system. They work hard at coming up with ideas on how best to help us and are incredibly fast to respond when an issue arises. Lovely people who have a great product to offer that is incredibly reasonably priced and who never blame their clients when something goes wrong. Top-notch on every level. Cons There are the odd bugs that still need to be worked out, but they have not prevented us from having a perfectly workable system. Reason for choosing TicketSearch Excellent presentation and a willingness to handle the individualized needs of our company. We never felt we were being sold a bill of goods or being pressured into something we didn't want. Review Source Response from TicketSearch February 6, 2024 Thank you for taking the time to leave this stellar review of TicketSearch. Ticketing software can be challenging when it comes to the odd bug and we're happy to hear that TicketSearch has worked well for you. Thanks again for the positive feedback! SG Sarah G. Office Manager Entertainment Used the software for: 2+ years ### "Omak Stampede P.R.C.A. Rodeo" October 20, 2023 5.0 I have no problems that the AMAZING TicketSearch team has not been able to solve. This is a great program and a great company to work with! Pros The amazing support from the team and the ease of operating the program. Cons I would like to have our standing orders transfer to the next season onto the current seat map. Review Source Response from TicketSearch February 6, 2024 Hi Sarah! Thank you for the glowing review. TicketSearch can already automatically assign seats across all of your events when buying a Subscription or Flex package. To add to this great function, TicketSearch is looking at the ability to send out renewal notices to subscribers with their seats attached. A great feature to have and a real time saver. Stay tuned. Thanks again! RF Rick F. Member of the Board of Directors Performing Arts Used the software for: 1-2 years ### "Lots of flexibility, easy to use and meets all of our needs" June 14, 2023 5.0 Very positive. Great support. No surprises - it did what we expected and could do everything promised. (which was a common problem with other services we've used in the past). A great solution for a very small company like ours. Pros \-Simple setup and easy to create events by non-technical users-Flexible event display/setup (our events & tickets can vary significantly)-Easy integration with our website-Very reasonable pricing (no charge for donations)-Easy to create pre-event emails and reminders Cons \-Integration with MailChimp not really automated. Reason for choosing TicketSearch Most flexible in setting up events. Other products were either more expensive and/or more complicated. Review Source Response from TicketSearch February 6, 2024 We appreciate the review Rick! TicketSearch is a modern ticketing system and for that reason, the system can do many things better than platforms you’ve used in the past. And for a great price! I'm glad the TicketSearch Support Team's efforts have helped create a great experience for you by helping you automate pre and post event emails generated from TicketSearch. It's important to keep in mind that your MailChimp subscription plan may dictate the functionality you get from the MailChimp integration. Thanks! SD Sabbrina D. Box Office Manager Arts and Crafts Used the software for: 1-2 years ### "Great for Theatres!" May 5, 2023 5.0 Good! Anything we have needed help with, they are able to help us with in a timely manner. Pros Product is fairly easy to use and is easy for customers. Customer service is always amazing, and they are able to help answer my questions, any day and anytime! Price is great compared to other websites. Cons The options are still a little limited. Competing theater sites in our area can show photos of seat views, and can also have other options we don't seem to be able to use in our system. Reason for choosing TicketSearch Price and how easy it looked to set up the system quickly. Review Source Response from TicketSearch February 6, 2024 Thanks for the great review Sabbrina! Seat View Images and seat descriptions ARE available for you in TicketSearch. We're proud to be able to say that the price for the full TicketSearch system can’t be matched by any other box office system. Your TicketSearch Support Team will reach out to you and discuss what you are missing and add them to the TicketSearch, Ticketing Built Your Way list. Thanks again! AR Amy R. Event Manager Entertainment Used the software for: 6-12 months ### "TicketSearch Review" May 13, 2023 4.0 Loving TicketSearch. It looks clean and crisp to our patrons, the back end is easy to use, and our employees can use it with ease. Pros \[sensitive content hidden\] were the best to work with while setting up our organization. Any question I gave them, they helped me figure it out. Any time I wrote with an issue, there was a reply within a few minutes. Top notch customer service. Cons We are using TicketSearch at a Movie and Live Performance Theatre, we are a small venue, and some of our quirks are completely different than many using the software. All of our suggestions were put forward and they did adjust/take into consideration. Just hoping to different fields for the Operator End of Shift report, so our end of year would be way more streamlined. Review Source Response from TicketSearch February 6, 2024 Thanks for the review Amy! Yes, your venue was a bit of a deviation from what we are used to setting up. I’m glad that the TicketSearch Team was able to help you implement all the features you needed to be successful. Reports are always a challenge as it seems no organization needs the same report. TicketSearch is always introducing new fields and filters for Custom Reports, plus, if you contact us with what you need, we can try and generate the report for you. Thanks again. TR Thomas R. Event Director Sports Used the software for: 1-2 years ### "TicketSearch was big reason for our success" March 20, 2023 5.0 I can honestly say that TicketSearch is one of the main reason why our event was a success. Pros Their customer service is second to none! Issues were resolved with ticket purchasers in a matter of minutes. The Daily Reports were very well detailed and could be specific to our needs. Cons No Cons! When ever I had an issue, concern, or idea, TicketSearch took care of it immediatley! Review Source Response from TicketSearch February 6, 2024 Tom, thank you for this amazing review! Everybody on the TicketSearch Team takes pride in making sure your events and issues with your fans were handled well. The TicketSearch customizable reporting functions allow for the scheduled-custom reports that were so important for you. At TicketSearch, our goal is to make the ticketing process as easy and stress-free as possible, and we're happy that we were able to provide this level of service to you. Thank you again for your kind words. The TicketSearch Team is ready to start working on your next event! JC John C. Executive Director Performing Arts Used the software for: 2+ years ### "A solid ticketing option" January 8, 2024 4.0 Pros Excellent customer service. Excellent price. Cons The lack of integration with other platforms such as stripe and wordpress. The lack of overall automation. The sometimes un-intuitive user experience as an administrator. Review Source Response from TicketSearch February 6, 2024 Appreciate the review John! For clarification, TicketSearch is fully integrated with Stripe including their credit card terminal for ease of online and walk-up credit card payments. Plus, TicketSearch integrates with a number of other payment gateways. TicketSearch takes integration requests from our customers seriously and requests like Wordpress are always considered for future integrations. Many of the box office processes are automated, like pre/post event emails, on-sale and off-sales for events and ticket types if the Admin sets up the automation. SA Sylvia A. Publicist and Admin Performing Arts Used the software for: 6-12 months ### "Great service" March 21, 2023 5.0 Most excellent would recommend Pros Great functionality! Excellent customer service, quick response time. Cons Was a bit of a learning curve to learn initially Reason for choosing TicketSearch Due to it allowing Covid bubbles Review Source Response from TicketSearch February 6, 2024 Moving to a new ticketing system is never without challenges. That’s why the TicketSearch Team works with you, providing how-to videos, Zoom meetings, emails with tutorials and phone calls to make sure you have a smooth first on-sale. Even after that first on-sale, TicketSearch is always there to provide help. Thanks for taking the time to leave us a great review Sylvia! MG Matthew G. Owner Events Services Used the software for: I used a free trial ### "Ticket Search review" July 27, 2023 5.0 Exceptional Pros The entire experience was generally seamless. Ability for persons to pay online, data collection, sending out of complimentary tickets. Cons Linking with MMG would be a welcome addition. Review Source Response from TicketSearch February 6, 2024 Thanks for the review Matthew! A lot of the success you had was the fact that your team engaged so well with the TicketSearch Team. Together, we put 110% into your managed services, your phone and event-day sales, your scanning and your staff were responsible for the success of your events. For our part, your TicketSearch Team provided our design & customization skills for your online and special tickets, as well as online payment gateway and reporting reconciliation services. Your Team looks forward to assisting you with your next event! – Danté Similar Products Featured