# AXLR8 Information Request Management Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about AXLR8 Information Request Management Software - reviews, pricing plans, popular comparisons to other Governance, Risk and Compliance (GRC) products and more. Source: https://www.capterra.com/p/10005795/IRMS-for-FOIRs-and-SARs --- # AXLR8 Information Request Management Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) AXLR8 Information Request Management ## What is AXLR8 Information Request Management? Information Request Management and DPIA system for information governance managers and data protection officers ## What is AXLR8 Information Request Management used for? [Governance, Risk and Compliance (GRC)](https://www.capterra.com/grc-software/) Top alternative Featured Overall rating Based on 7 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for AXLR8 Information Request Management?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.axlr8.com&name=AXLR8 Information Request Management) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### AXLR8 Information Request Management 4.6 (7) VS. [4.7 (937)](https://www.capterra.com/p/119653/Okta/reviews/) Starting Price Contact vendor Starting Price $6 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (7) Ease Of Use 4.6 (114) Value For Money 5.0 (7) Value For Money 4.5 (103) Customer Service 5.0 (7) Customer Service 4.5 (107) ## AXLR8 Information Request Management alternatives [4.7 (414)](https://www.capterra.com/p/148230/SOXHUB/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars Highest Rated [4.8 (105)](https://www.capterra.com/p/138931/Audit-Software/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.7 (1,056)](https://www.capterra.com/p/179015/OnBoard-Board-Portal/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (39)](https://www.capterra.com/p/151388/teammate-risk-compliance/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/10005795/IRMS-for-FOIRs-and-SARs/alternatives/) ## Pricing Value for money 5.0 (7) ### Starting price Contact vendor for pricing Free trial not available Value for money 5.0 (7) 5.0 Based on 7 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (7) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (7) 5.0 Based on 7 reviews ## User reviews Overall rating 4.6 Based on 7 reviews Filter by rating 5(4) 4(3) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent DS David S. Compliance and Regulatory Assistant Civic & Social Organization ### "Axlr8 A&B Council " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 4, 2023 Excellent Pros All as it suits our purpose really well. Easy to use and effective. Cons Nothing as it suits our needs as a Council Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 8, 2023 Thanks David EW Elaine W. Co-ordinator (Information Requests) Government Administration ### "AXLR8 Information Management System" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 20, 2023 Used daily for management of all types of information requests. An excellent product. Pros An excellent product, very user friendly and does everything we need it to do. also great value for money. Cons There is nothing I dislike about the product Reasons for choosing AXLR8 Information Request Management Good value for money and does everything we need it to Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 22, 2023 Thanks Elaine Very much appreciate your rating. We will work hard to keep it that way! SB Sue B. Information Rights Officer Civic & Social Organization ### "Intuitive and Uncomplicated" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 18, 2023 An uncomplicated and intuitive system which allows the Council to manage their statutory duties in the handling of information requests. Pros The system reflects the way that the Council handles information governance. Easy to navigate and view the essential screens. Easy to assign tasks and manage contacts to the team. I like the message store so that all emails can be stored. Reports are accessible and can be produced and amended by the team without reverting to the third party. This allows for reports to be accessed for management and the Commissioner's required stats. The company are very supportive and approachable for any issues, new business, changes etc. The ability to publish the details of the request. Cons I would like to be able to export all the emails easily. This would assist when doing a review.It would be helpful to have the ability to view the request type on the dashboard and sort accordingly. In a colleague's absence, it would be useful for other team members to be able to view their workload without running a report. Reasons for choosing AXLR8 Information Request Management I was not involved in the choice of IRM. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 19, 2023 Thanks Sue Very much appreciated. Cons: I will address these. They are already available or there in the next version. Thanks for your feedback. IJ Iain J. Governance, Risk and Safety Manager Civic & Social Organization ### "Excellent product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 18, 2023 The product has been of great benefit the Council in dealing with the requests we receive in terms of time management and the use of resources to administer the process. It has been a really valuable tool for us. Pros We have used Axlr8 for over 10 years and have never had any issues with it and have been involved in the product development during that time. My team administer the process for the whole Council but there are officers in each of the service areas who manage requests for their service, it has been easy to roll it out to all the services and the customer service from Rick and his team has always been top class. Cons I've never had have any real issues with the product since we have used it. Reasons for choosing AXLR8 Information Request Management Internally we would not have been able to develop a system that had all he features of Axlr8 Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 19, 2023 Thank you Iain. We very much appreciate your excellent rating and will be continuing to make sure we work with your staff to deserve it. LB Lewis B. Data Protection & Information Governance Manager Civic & Social Organization ### "Axlr8 Request Management" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 17, 2023 Excellent, it has enabled the management of thousands of requests over the years we have been using it, in an efficient and timely manner. Staff can be trained in how to use it in minutes, and the time saved across the organisation by its use has been invaluable. Pros Product enables timely registering and workflow allocation to enable you to meet your statutory obligations when dealing with Information Requests relating to a number of access regimes. The systems clock and reminders ensures deadlines can be managed effectively and automated acknowledgement messages to requestors means you can focus on the main activities. Cons User interface, whilst practical and easy to navigate it does need some updating in terms of look and feel. In addition, there could be more off the shelf reporting capability rather than having to create your own reports using the reporting tools provided. Reasons for choosing AXLR8 Information Request Management Flexibility, price and the engagement of the support team who demonstrated that they wanted to work with you to evolve the product. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 18, 2023 Thanks Lewis We had better get your new UX up and running this autumn! Let me know when you wish to start. AU Anonymous User Information Governance Manager Information Technology and Services ### "FOI's' and SARS a Legislative Requirement" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 11, 2023 The system work for us and have no problems at all. Once the administration side of things is in your knowledge it can be adapted and changed as necessary for your purpose and any legislative changes. Pros The features that are within the system ensure that it can be modified to how the organisation want it for the specific use. It is easy to navigate and use and have recently being doing training on the system and feedback is positive about ease of use and navigation from a user perspective. Cons Was not happy with the look of the screens originally but this is now not important as it does the job required from an operational point of view. There have been changes made to the look of the system recently and have found it more endearing to the eye! Reasons for choosing AXLR8 Information Request Management Don't know purchased before my time. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 12, 2023 Thanks for your review. Sounds like we need to get round all clients before the end of the summer and discuss the new look and feel and how to introduce it into clients who have some staff who want the new look and some who have got used to the legacy screens. As a result of your comments, I will write up a detailed article on requesttracker.co.uk and circulate it to clients with information about how to introduce it, training requirements and a couple of data updates required. Thank you again for your review. DS Douglas S. Information Rights Manager Government Administration ### "AXLR8 Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 July 10, 2023 Great i have been using this for over 7 years and never had an issue. Pros Case management, assignment management, stats reporting, email messagestore etc. Cons None Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 13, 2023 Thanks Douglas Much appreciated. [View all Reviews](https://www.capterra.com/p/10005795/IRMS-for-FOIRs-and-SARs/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)