# AXLR8 Information Request Management Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is AXLR8 Information Request Management the right Governance, Risk and Compliance (GRC) solution for you? Explore 7 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10005795/IRMS-for-FOIRs-and-SARs/reviews --- AXLR8 Information Request Management 4.6 (7) [View alternatives](https://www.capterra.com/p/10005795/IRMS-for-FOIRs-and-SARs/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of AXLR8 Information Request Management Ease of use 4.9 Customer Service 5.0 ## Showing most helpful reviews Showing 1-7 of 7 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Information Governance Manager Information Technology and Services Used the software for: 2+ years ### "FOI's' and SARS a Legislative Requirement" July 11, 2023 4.0 The system work for us and have no problems at all. Once the administration side of things is in your knowledge it can be adapted and changed as necessary for your purpose and any legislative changes. Pros The features that are within the system ensure that it can be modified to how the organisation want it for the specific use. It is easy to navigate and use and have recently being doing training on the system and feedback is positive about ease of use and navigation from a user perspective. Cons Was not happy with the look of the screens originally but this is now not important as it does the job required from an operational point of view. There have been changes made to the look of the system recently and have found it more endearing to the eye! Reason for choosing AXLR8 Information Request Management Don't know purchased before my time. Review Source Response from AXLR8 July 12, 2023 Thanks for your review. Sounds like we need to get round all clients before the end of the summer and discuss the new look and feel and how to introduce it into clients who have some staff who want the new look and some who have got used to the legacy screens. As a result of your comments, I will write up a detailed article on requesttracker.co.uk and circulate it to clients with information about how to introduce it, training requirements and a couple of data updates required. Thank you again for your review. SB Sue B. Information Rights Officer Civic & Social Organization Used the software for: 2+ years ### "Intuitive and Uncomplicated" July 18, 2023 5.0 An uncomplicated and intuitive system which allows the Council to manage their statutory duties in the handling of information requests. Pros The system reflects the way that the Council handles information governance. Easy to navigate and view the essential screens. Easy to assign tasks and manage contacts to the team. I like the message store so that all emails can be stored. Reports are accessible and can be produced and amended by the team without reverting to the third party. This allows for reports to be accessed for management and the Commissioner's required stats. The company are very supportive and approachable for any issues, new business, changes etc. The ability to publish the details of the request. Cons I would like to be able to export all the emails easily. This would assist when doing a review.It would be helpful to have the ability to view the request type on the dashboard and sort accordingly. In a colleague's absence, it would be useful for other team members to be able to view their workload without running a report. Reason for choosing AXLR8 Information Request Management I was not involved in the choice of IRM. Review Source Response from AXLR8 July 19, 2023 Thanks Sue Very much appreciated. Cons: I will address these. They are already available or there in the next version. Thanks for your feedback. DS Douglas S. Information Rights Manager Government Administration Used the software for: 2+ years ### "AXLR8 Review" July 10, 2023 4.0 Great i have been using this for over 7 years and never had an issue. Pros Case management, assignment management, stats reporting, email messagestore etc. Cons None Review Source Response from AXLR8 July 13, 2023 Thanks Douglas Much appreciated. LB Lewis B. Data Protection & Information Governance Manager Civic & Social Organization Used the software for: 2+ years ### "Axlr8 Request Management" July 17, 2023 4.0 Excellent, it has enabled the management of thousands of requests over the years we have been using it, in an efficient and timely manner. Staff can be trained in how to use it in minutes, and the time saved across the organisation by its use has been invaluable. Pros Product enables timely registering and workflow allocation to enable you to meet your statutory obligations when dealing with Information Requests relating to a number of access regimes. The systems clock and reminders ensures deadlines can be managed effectively and automated acknowledgement messages to requestors means you can focus on the main activities. Cons User interface, whilst practical and easy to navigate it does need some updating in terms of look and feel. In addition, there could be more off the shelf reporting capability rather than having to create your own reports using the reporting tools provided. Reason for choosing AXLR8 Information Request Management Flexibility, price and the engagement of the support team who demonstrated that they wanted to work with you to evolve the product. Review Source Response from AXLR8 July 18, 2023 Thanks Lewis We had better get your new UX up and running this autumn! Let me know when you wish to start. IJ Iain J. Governance, Risk and Safety Manager Civic & Social Organization Used the software for: 2+ years ### "Excellent product" July 18, 2023 5.0 The product has been of great benefit the Council in dealing with the requests we receive in terms of time management and the use of resources to administer the process. It has been a really valuable tool for us. Pros We have used Axlr8 for over 10 years and have never had any issues with it and have been involved in the product development during that time. My team administer the process for the whole Council but there are officers in each of the service areas who manage requests for their service, it has been easy to roll it out to all the services and the customer service from Rick and his team has always been top class. Cons I've never had have any real issues with the product since we have used it. Reason for choosing AXLR8 Information Request Management Internally we would not have been able to develop a system that had all he features of Axlr8 Review Source Response from AXLR8 July 19, 2023 Thank you Iain. We very much appreciate your excellent rating and will be continuing to make sure we work with your staff to deserve it. EW Elaine W. Co-ordinator (Information Requests) Government Administration Used the software for: 2+ years ### "AXLR8 Information Management System" July 20, 2023 5.0 Used daily for management of all types of information requests. An excellent product. Pros An excellent product, very user friendly and does everything we need it to do. also great value for money. Cons There is nothing I dislike about the product Reason for choosing AXLR8 Information Request Management Good value for money and does everything we need it to Review Source Response from AXLR8 July 22, 2023 Thanks Elaine Very much appreciate your rating. We will work hard to keep it that way! DS David S. Compliance and Regulatory Assistant Civic & Social Organization Used the software for: 2+ years ### "Axlr8 A&B Council " August 4, 2023 5.0 Excellent Pros All as it suits our purpose really well. Easy to use and effective. Cons Nothing as it suits our needs as a Council Review Source Response from AXLR8 August 8, 2023 Thanks David Similar Products Featured