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AXLR8 Information Request Management

Reviews of AXLR8 Information Request Management

4.6 (7)
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Information Governance Manager
Information Technology and Services, 1,001-5,000 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
July 11, 2023

"FOI's' and SARS a Legislative Requirement"

Overall: The system work for us and have no problems at all. Once the administration side of things is in your knowledge it can be adapted and changed as necessary for your purpose and any legislative changes.

Pros: The features that are within the system ensure that it can be modified to how the organisation want it for the specific use. It is easy to navigate and use and have recently being doing training on the system and feedback is positive about ease of use and navigation from a user perspective.

Cons: Was not happy with the look of the screens originally but this is now not important as it does the job required from an operational point of view. There have been changes made to the look of the system recently and have found it more endearing to the eye!

Reasons for Choosing AXLR8 Information Request Management: Don't know purchased before my time.

Vendor Response

By AXLR8 on July 12, 2023
Thanks for your review. Sounds like we need to get round all clients before the end of the summer and discuss the new look and feel and how to introduce it into clients who have some staff who want the new look and some who have got used to the legacy screens. As a result of your comments, I will write up a detailed article on requesttracker.co.uk and circulate it to clients with information about how to introduce it, training requirements and a couple of data updates required. Thank you again for your review.
Sue B.
Information Rights Officer
Civic & Social Organization, 10,001+ employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
July 18, 2023

"Intuitive and Uncomplicated"

Overall: An uncomplicated and intuitive system which allows the Council to manage their statutory duties in the handling of information requests.

Pros: The system reflects the way that the Council handles information governance. Easy to navigate and view the essential screens. Easy to assign tasks and manage contacts to the team. I like the message store so that all emails can be stored. Reports are accessible and can be produced and amended by the team without reverting to the third party. This allows for reports to be accessed for management and the Commissioner's required stats. The company are very supportive and approachable for any issues, new business, changes etc. The ability to publish the details of the request.

Cons: I would like to be able to export all the emails easily. This would assist when doing a review.It would be helpful to have the ability to view the request type on the dashboard and sort accordingly. In a colleague's absence, it would be useful for other team members to be able to view their workload without running a report.

Reasons for Choosing AXLR8 Information Request Management: I was not involved in the choice of IRM.
Reasons for Switching to AXLR8 Information Request Management: We wanted a system which could handle the publication of information on a Disclosure Log. In addition, as the team was becoming centralised it made sense to have a system specifically designed to handle information requests.

Vendor Response

By AXLR8 on July 19, 2023
Thanks Sue Very much appreciated. Cons: I will address these. They are already available or there in the next version. Thanks for your feedback.
Douglas S.
Information Rights Manager
Government Administration, 10,001+ employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
5/10
Reviewer Source
Source: Capterra
July 10, 2023

"AXLR8 Review"

Overall: Great i have been using this for over 7 years and never had an issue.

Pros: Case management, assignment management, stats reporting, email messagestore etc.

Cons: None

Vendor Response

By AXLR8 on July 13, 2023
Thanks Douglas Much appreciated.
Lewis B.
Data Protection & Information Governance Manager
Civic & Social Organization, 1,001-5,000 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
July 17, 2023

"Axlr8 Request Management"

Overall: Excellent, it has enabled the management of thousands of requests over the years we have been using it, in an efficient and timely manner. Staff can be trained in how to use it in minutes, and the time saved across the organisation by its use has been invaluable.

Pros: Product enables timely registering and workflow allocation to enable you to meet your statutory obligations when dealing with Information Requests relating to a number of access regimes. The systems clock and reminders ensures deadlines can be managed effectively and automated acknowledgement messages to requestors means you can focus on the main activities.

Cons: User interface, whilst practical and easy to navigate it does need some updating in terms of look and feel. In addition, there could be more off the shelf reporting capability rather than having to create your own reports using the reporting tools provided.

Reasons for Choosing AXLR8 Information Request Management: Flexibility, price and the engagement of the support team who demonstrated that they wanted to work with you to evolve the product.
Reasons for Switching to AXLR8 Information Request Management: Product was end of life

Vendor Response

By AXLR8 on July 18, 2023
Thanks Lewis We had better get your new UX up and running this autumn! Let me know when you wish to start.
Iain J.
Governance, Risk and Safety Manager
Civic & Social Organization, 1,001-5,000 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
July 18, 2023

"Excellent product"

Overall: The product has been of great benefit the Council in dealing with the requests we receive in terms of time management and the use of resources to administer the process. It has been a really valuable tool for us.

Pros: We have used Axlr8 for over 10 years and have never had any issues with it and have been involved in the product development during that time. My team administer the process for the whole Council but there are officers in each of the service areas who manage requests for their service, it has been easy to roll it out to all the services and the customer service from Rick and his team has always been top class.

Cons: I've never had have any real issues with the product since we have used it.

Reasons for Choosing AXLR8 Information Request Management: Internally we would not have been able to develop a system that had all he features of Axlr8

Vendor Response

By AXLR8 on July 19, 2023
Thank you Iain. We very much appreciate your excellent rating and will be continuing to make sure we work with your staff to deserve it.
Elaine W.
Co-ordinator (Information Requests)
Government Administration, 10,001+ employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
July 20, 2023

"AXLR8 Information Management System"

Overall: Used daily for management of all types of information requests. An excellent product.

Pros: An excellent product, very user friendly and does everything we need it to do. also great value for money.

Cons: There is nothing I dislike about the product

Reasons for Choosing AXLR8 Information Request Management: Good value for money and does everything we need it to

Vendor Response

By AXLR8 on July 22, 2023
Thanks Elaine Very much appreciate your rating. We will work hard to keep it that way!
David S.
Compliance and Regulatory Assistant
Civic & Social Organization, 1,001-5,000 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
August 4, 2023

"Axlr8 A&B Council "

Overall: Excellent

Pros: All as it suits our purpose really well. Easy to use and effective.

Cons: Nothing as it suits our needs as a Council

Vendor Response

By AXLR8 on August 8, 2023
Thanks David