# Staffino Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Staffino Software - reviews, pricing plans, popular comparisons to other Customer Experience products and more.

Source: https://www.capterra.com/p/10005804/Staffino

---

# 

 Staffino Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

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[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Staffino

## What is Staffino?

Staffino helps companies transform their customer experience by collecting real-time feedback, analysing journey pain points, and delivering AI-powered insights that enable teams to create more personalised, seamless, and satisfying customer experiences across all channels. With actionable data and a user-friendly platform, businesses can continuously improve service quality, customer loyalty, and overall brand perception.

## What is Staffino used for?

[Customer Experience](https://www.capterra.com/customer-experience-software/)[Survey](https://www.capterra.com/survey-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/)

Top alternative

Featured

Overall rating

Based on 8 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

€350

Other, Per Month

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Staffino?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://staffino.com&name=Staffino)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Staffino

5.0 (8)

VS.

[4.8 (2,157)](https://www.capterra.com/p/125670/Workhuman/reviews/)

Starting Price

€350

Other, Per Month

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.8 (8)

Ease Of Use

4.8 (2,908)

Value For Money

4.1 (7)

Value For Money

4.5 (2,603)

Customer Service

4.9 (8)

Customer Service

4.7 (2,648)

## Staffino alternatives

[4.9 (3,466)](https://www.capterra.com/p/186209/Guusto/reviews/)

Starting price

$4.80

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

Highest Rated

[4.9 (4,846)](https://www.capterra.com/p/140428/Awardco-Employee-Performance/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

99%

of reviewers

rated it above 4 stars

[4.4 (121)](https://www.capterra.com/p/168823/SurveySparrow/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

90%

of reviewers

rated it above 4 stars

[4.6 (5,120)](https://www.capterra.com/p/153140/Connecteam/reviews/)

Starting price

$29.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/10005804/Staffino/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Surveys & Feedback

4.9 (8)

87.50% of 8 reviewers that rated this feature as important or highly important

Gauge satisfaction and receive information for improvement and success

Feedback Management

4.7 (7)

71.43% of 7 reviewers that rated this feature as important or highly important

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Customer Journey Mapping

4.6 (5)

80.00% of 5 reviewers that rated this feature as important or highly important

Visualize and analyze customer experience across all touchpoints and channels

Data Visualization

4.8 (5)

80.00% of 5 reviewers that rated this feature as important or highly important

Graphical representation of data

Multi-Channel Communication

3.6 (5)

20.00% of 5 reviewers that rated this feature as important or highly important

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Reporting/Analytics

4.6 (5)

80.00% of 5 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

Staffino 89 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Software program that continuously adjusts its behavior based on observed data

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Allow reviewers to provide anonymous feedback to encourage honest conversations

Application programming interface that allows for integration with other systems/databases

Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention

Create, manage, and print wearable badges

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Survey designed to measure the Customer Effort Score & evaluate their satisfaction of using product or service

Communicate using direct chat or messages within the system

Identify customers at risk of migration and activate strategies to retain them

Leave comments and notes on documents for others to view

Manage and track all internal and external communication conducted via calls, email, text, or chat

Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction

Survey designed the measure customer satisfaction with a product, service, and more

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Visualize and analyze customer experience across all touchpoints and channels

Process of dividing customers into groups based on common characteristics

Add customized logos and colors to align with company branding

Alter the layout and content of dashboards

Customize data fields to support various needs and use cases

Customize contracts and forms to collect specific information

Tailored or customizable questions for more targeted and relevant data collection

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Analyze survey results via statistical testing or crosstabs directly within the software

Import and export data to and from software applications

Protect sensitive data for digital privacy

Graphical representation of data

Assemble applications and processes by dragging over and arranging pre-built components

Manage, store and organize emails within the system or via third-party apps

Create and send email blasts/campaigns

Reminders sent via email

Electronic storage of staff/employee contact information and job status in a centralized repository

Tools to improve and measure employee satisfaction and involvement

Centralized storage for employee data, records, and performance metrics

Acknowledge and reward employees for reaching specific goals and/or for exemplary performance

Tracks metrics that provide insight into how a user interacts with any interface or product

Predefined actions automatically performed on the occurance of specific events

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Games or game-like elements to track progress and reward accomplishments

Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills

Create landing pages or online forms designed to capture new leads and prospects

Boards that use custom metrics to show how leading performers compare to other individuals/teams

Allows managers to praise, recognize skills, and give feedback to their employees

Send messages to multiple subscribers at the same time

Personalize text messages using templates and custom fields

Notifications via mobile devices

Distribute a survey via mobile devices

Observe and track the demand, usage, progress or quality of a system, product, or user

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Collect information from multiple sources

Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers

Manage and support multiple languages

Supports different types of question formats, including multiple-choice, checkbox, open-answer, Likert scale, and essay

Identify, track, and respond to negative feedback

Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels

Provides real-time feedback and assessments on employee performance, skills, and accomplishments

Organize and manage the accomplishments and development of employees or performance of applications or systems

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Streamlining repetitive tasks and activities through automated and predefined workflows

Ratings/Reviews

Analyze and gain insights into data in real-time

Receive data and information in real time

Notifications that are delivered to users as soon as an event occurs

Active reporting of data and metrics

Track accrued recognition and rewards at an individual employee level

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Ensure the answer provided fits set parameters (numerical, positive number, etc.)

Send individual or bulk text messages at predetermined times

Search and filter data across systems to locate required information by entering keywords or certain criteria

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Send messages via SMS

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Forums and/or tools where employees/ers recognize and showcase peers' achievements to boost workplace culture & community engagement

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Create and manage surveys

Create and administer polls and surveys

Gauge satisfaction and receive information for improvement and success

Create, save, and re-purpose templates for emails, forms, etc.

Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc

Set up connections to third-party platforms to improve business processes

Review data from past periods to reveal recurring tendencies and predict future performance

Interact with data visualization elements, such as charts and graphs, to drill down into data

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

4.5 (8)

4.5

Based on 8 reviews

## Pricing

Value for money

4.1 (7)

[View pricing plan details](https://www.capterra.com/p/10005804/Staffino/pricing/)

GROWTH

€350.00

Other,Per Month

It includes:

-   Full access to the platform including dashboards
-   Full access to survey builder, 1 survey creation and its active running
-   2 hours of platform support monthly
-   Requested & spontaneous feedback collection
-   Full access to knowledge base
-   Email feedback request distribution
-   Employee recognition & motivation

Value for money

4.1 (7)

4.1

Based on 7 reviews

## Integrations

[

HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[

Zapier](https://www.capterra.com/p/130182/Zapier/)[

Tableau](https://www.capterra.com/p/208764/Tableau/)[

HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/)[

Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)[

Looker](https://www.capterra.com/p/169053/Looker/)[

Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)[

Global Payments Integrated](https://www.capterra.com/p/121910/OpenEdge/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.9 (8)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.9 (8)

4.9

Based on 8 reviews

## User reviews

Overall rating

5.0

Based on 8 reviews

Filter by rating

5(8)

4(0)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

HS

Haroon S.

IT Operations Manager

Health, Wellness and Fitness

### "Satisfied Customer of Staffino"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

September 12, 2025

Very good. We have SMS solution with them, we also implemented Google review system with them. In future, we will implement email survey system with them as well.

Pros

Their support and the way they value relation. Hence service is satisfying. Whenever we need new stuff, we get proper attention and service from the,-

Cons

New features not released often. For example, SSO. We have requested that almost couple of years ago.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JJ

Jimmy J.

Insight manager

Health, Wellness and Fitness

### "Happy customer"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

September 11, 2025

Been using Staffino couple of years now and it has gained valueable insights to our business and shown how excellent service our customer care is giving our customers.

Pros

I think the platform is very easy to use both for managers and employees to gain valueable insights of how our customers like our services.

Cons

There are not ant particular parts that i dont like about the platform itself. Perhaps there could be more convienent ways to extract/explore data in excel

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MB

Martin B.

Director

Information Services

### "Great to start with managing customer feedback"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

April 26, 2023

Pros

Easy to use and works well even with manual imports, provides critical insight and ability to respond to customer feedback

Cons

Data export and key metrics are a bit clumsy and hard to understand

Alternatives considered

[Nicereply](https://www.capterra.com/p/152920/Nicereply/)

Reasons for choosing Staffino

Recommendation

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MJ

Milan J.

Customer Operation Specialist

Telecommunications

### "Great tool for surveys realizing"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 25, 2023

Pros

For customers, it is an easy way to give feedback. For companies, it offers a user-friendly way to create surveys for their products or employees who are in contact with customers. The reporting tool brings excellent and easy-to-use data on customer experience and preferences. A team of professionals gives immediate support in case of need.

Cons

There is nothing that I dislike. It is a great tool.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JD

Jakub D.

Project Manager

Civic & Social Organization

### "customer experience"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

April 24, 2023

Pros

easy to work with product, great visual of reports , custom build

Cons

for every funcunality you need to buy and extra

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

IB

Ivana B.

Customer Journey Specialist

Telecommunications

### "staffino"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

April 21, 2023

Pros

I like, that we have closed loop in feedbacks - customer wright their suggestions and staff can manage it and directly solve immediatly. i like dashboards, that no more manuall reports are needed

Cons

there are some but i think we can discussed it with key accounts and they bring solution for us

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

VS

Vladimir S.

First line manager

Telecommunications

### "."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

April 21, 2023

Every day´s controlling of feedbacks from customer. Targer for us: handover customer experience to our colleagues and improve their skills.

Pros

Quick feedback from customers. Easy reporting.

Cons

administative - we must to responce request to staffino team.

Reasons for choosing Staffino

.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AF

Aneta F.

Head of Retention & Loyalty

Consumer Goods

### "Great customer feedback platform"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 21, 2023

The main business problems unfortunately we knew and it was not in our power locally to solve. However, when we encountered specific "little" problems, we always tried to solve the issue as soon as possible. Again, it depends very much on the company itself and the process, if and how quickly the issues can be solved.

Pros

From Staffino side the implementation and overall support throughout the process was great. Unfortunately our process are sometimes a bit difficult. I really appreciated also Jan Gebauer´s expertise and his analysis of data. The feedback management is a great tool how to connect with our customers. Here it very much depends on the overall direction and mission of the company itself, if CX is truly number one priority.

Cons

As I mentioned, since we have 6 campaign, the overall dashboard would have helped with easier overview. And due to our process and inability for agents to use their own e-mail addresses, it was a little bit time-consuming to reset their passwords, if they did not work. But we managed with a great help of the customer success team in Staffino.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Independent research methodology

Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

How Capterra ensures transparency

Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website.

[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)