--- title: "Staffino Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Staffino Software - reviews, pricing plans, popular comparisons to other Customer Experience products and more." source_url: "https://www.capterra.com/p/10005804/Staffino/" page_type: "product" language: "en" --- # Staffino Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Staffino ## What is Staffino? Staffino helps companies transform their customer experience by collecting real-time feedback, analysing journey pain points, and delivering AI-powered insights that enable teams to create more personalised, seamless, and satisfying customer experiences across all channels. With actionable data and a user-friendly platform, businesses can continuously improve service quality, customer loyalty, and overall brand perception. ## What is Staffino used for? [Customer Experience](https://www.capterra.com/customer-experience-software/)[Survey](https://www.capterra.com/survey-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/) Top alternative Featured Overall rating Based on 8 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €350 Other, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Staffino?[Manage this product listing](https://www.g2.com/products/staffino/claim_requests/new?auto=true) ## Staffino Overview Updated September 2026 AI summary Staffino supports organizations of all sizes in gathering and analyzing customer and employee feedback through surveys, sentiment analysis, and engagement tools. Designed for use in customer experience and employee engagement programs, it offers customizable templates, dashboards, and real-time analytics, with options for multi-channel communication, gamification, and integration with external systems. Staffino is delivered as a cloud-based platform. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Staffino 5.0 (8) VS. [4.9 (3,835)](https://www.capterra.com/p/186209/Guusto/reviews/) Starting Price €350 Other, Per Month Starting Price $4.8 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (8) Ease Of Use 4.9 (2,910) Value For Money 4.1 (7) Value For Money 4.9 (2,605) Customer Service 4.9 (8) Customer Service 4.9 (2,650) ## Staffino alternatives Highest Rated [4.9 (4,858)](https://www.capterra.com/p/140428/Awardco-Employee-Performance/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.8 (2,162)](https://www.capterra.com/p/125670/Workhuman/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.9 (741)](https://www.capterra.com/p/170710/Bucketlist/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.6 (5,311)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/10005804/Staffino/alternatives/) ## FAQs about Staffino Overview ### What company size and specific industries is Staffino built for? Staffino is designed for customer experience and customer care teams in mid-sized to large organizations across retail, pharmacies, utilities, telecom, finance, and logistics. It suits businesses that want to improve NPS, CSAT, and service quality through real-time feedback and actionable insights. Features and Usability ### What are the key features of Staffino? Staffino offers customer experience management with survey builder tools for NPS, CSAT, and CES, plus anonymous feedback, complaint monitoring, and sentiment analysis. It also includes workflow automation, audience targeting, multi-channel distribution, customizable dashboards, real-time analytics, and employee recognition features such as badges, leaderboards, and recognition tracking. Pricing ### How much does it cost and what fees or limitations are included? Staffino starts at €350.0 per month for the GROWTH plan, which includes one survey creation and active running, full platform access, and 2 hours of monthly platform support. PRO and ENTERPRISE pricing is not listed. GROWTH also includes email feedback distribution, knowledge base access, and feedback collection. Integrations ### Which third-party tools and platforms does Staffino integrate with? Staffino integrates with 10 third-party tools and platforms, including CRM and analytics systems such as HubSpot CRM, HubSpot Sales Hub, Salesforce Platform, MS Dynamics, Looker, and Tableau. It also connects with Genesys, Genesys Cloud CX, Daktela, 2Ring Dashboards & Wallboards, Global Payments Integrated, and Zapier. Getting Started and Support ### What training and onboarding options does Staffino offer? Staffino provides in person training, live online sessions, documentation, and videos to help teams get started. In person and live online formats support guided setup, while documentation and videos give users written and visual reference material for learning features and reviewing steps at their own pace. Getting Started and Support ### What customer support options does Staffino offer? Staffino provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. No reviewer feedback about support experience is available, so support quality, response times, and user satisfaction cannot be assessed from the provided catalog data. ## Features AI summary Based on 3,764 Customer Experience reviews Capterra data shows that buyers of customer experience software rank the following features as their top priorities: - **Feedback Management** (**38%** of reviewers rated this feature as critical) - **Surveys & Feedback** (**46%**) - **Reporting/Analytics** (**43%**) Staffino supports all three of the features reviewers value most: **Feedback Management**, **Surveys & Feedback**, and **Reporting/Analytics**. Together, these capabilities help businesses collect customer input, track trends across responses, and turn feedback into clearer decisions, allowing teams to improve service quality and respond to customer needs more effectively. Feedback Management 4.7 (7) 71.43% of 7 reviewers that rated this feature as important or highly important Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Surveys & Feedback 4.9 (8) 87.50% of 8 reviewers that rated this feature as important or highly important Gauge satisfaction and receive information for improvement and success Reporting/Analytics 4.6 (5) 80.00% of 5 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Customer Journey Mapping 4.6 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Visualize and analyze customer experience across all touchpoints and channels Data Visualization 4.8 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Graphical representation of data Multi-Channel Communication 3.6 (5) 20.00% of 5 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Staffino 94 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Analytics: Tools for the systematic analysis of various types of data or statistics - Anonymous Feedback: Allow reviewers to provide anonymous feedback to encourage honest conversations - API: Application programming interface that allows for integration with other systems/databases - Audience Targeting: Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention - Badge Management: Create, manage, and print wearable badges - Behaviors: Ability to define and track custom user behaviors - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - CES Survey Structure: Survey designed to measure the Customer Effort Score & evaluate their satisfaction of using product or service - Chat/Messaging: Communicate using direct chat or messages within the system - Churn Management: Identify customers at risk of migration and activate strategies to retain them - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Complaint Monitoring: Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction - CSAT Survey Structure: Survey designed the measure customer satisfaction with a product, service, and more - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Journey Mapping: Visualize and analyze customer experience across all touchpoints and channels - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Dashboard: Alter the layout and content of dashboards - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Questions: Tailored or customizable questions for more targeted and relevant data collection - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Analysis Tools: Analyze survey results via statistical testing or crosstabs directly within the software - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Data Visualization: Graphical representation of data - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Reminders: Reminders sent via email - Employee Database: Electronic storage of staff/employee contact information and job status in a centralized repository - Employee Engagement: Tools to improve and measure employee satisfaction and involvement - Employee Profiles: Centralized storage for employee data, records, and performance metrics - Employee Recognition: Acknowledge and reward employees for reaching specific goals and/or for exemplary performance - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Gamification: Games or game-like elements to track progress and reward accomplishments - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Landing Pages/Web Forms: Create landing pages or online forms designed to capture new leads and prospects - Leaderboards: Boards that use custom metrics to show how leading performers compare to other individuals/teams - Manager-to-Employee Recognition: Allows managers to praise, recognize skills, and give feedback to their employees - Mass Texting: Send messages to multiple subscribers at the same time - Message Personalization: Personalize text messages using templates and custom fields - Mobile Alerts: Notifications via mobile devices - Mobile Survey: Distribute a survey via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Multi-Language: Manage and support multiple languages - Multiple Question Types: Supports different types of question formats, including multiple-choice, checkbox, open-answer, Likert scale, and essay - Negative Feedback Management: Identify, track, and respond to negative feedback - Net Promoter Score (NPS): Calculates net promoter score (NPS) using customer feedback data. - NPS Survey Structure: Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels - Ongoing Performance Tracking: Provides real-time feedback and assessments on employee performance, skills, and accomplishments - Performance: Identify the most performant content and the types of content that can be improved or eliminated. - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Ratings/Reviews: Ratings/Reviews - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Recognition Tracking: Track accrued recognition and rewards at an individual employee level - Reporting: Empower brands with an intelligent reporting tool and dashborads to provide visibility into number of viewers, likes, number of asked questions, and chat entries, total number of clicks, CTR, and entire stream health - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Response Validation: Ensure the answer provided fits set parameters (numerical, positive number, etc.) - Scheduled Messaging: Send individual or bulk text messages at predetermined times - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Social Recognition: Forums and/or tools where employees/ers recognize and showcase peers' achievements to boost workplace culture & community engagement - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Survey Builder: Create and manage surveys - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Text Analysis: Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.5 (8) 4.5 Based on 8 reviews ## Pricing Value for money 4.1 (7) [View pricing plan details](https://www.capterra.com/p/10005804/Staffino/pricing/) GROWTH €350.00 Other,Per Month It includes: - Full access to the platform including dashboards - Full access to survey builder, 1 survey creation and its active running - 2 hours of platform support monthly - Requested & spontaneous feedback collection - Full access to knowledge base - Email feedback request distribution - Employee recognition & motivation PRO Custom Pricing It includes: - All functionalities from GROWTH plus: - Automated & secure data transfer through FTP or API - Multiple campaigns & multiple flows (capped) - Employee performance - Essentials AI features - Essentials CX consultancy - Custom dashboard ENTERPRISE Custom Pricing It includes: - All functionalities from PRO plus: - Advanced AI features - Advanced CX consultancy - Various integrations with internal systems & other platforms - Advanced custom "international" dashboard - Website feedback surveys - Public reviews connector Value for money 4.1 (7) 4.1 Based on 7 reviews ## Integrations [ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Tableau](https://www.capterra.com/p/208764/Tableau/)[ HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/)[ Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)[ Looker](https://www.capterra.com/p/169053/Looker/)[ Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)[ Global Payments Integrated](https://www.capterra.com/p/121910/OpenEdge/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (8) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (8) 4.9 Based on 8 reviews ## User reviews Overall rating 5.0 Based on 8 reviews Filter by rating 5(8) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent HS Haroon S. IT Operations Manager Health, Wellness and Fitness ### "Satisfied Customer of Staffino" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 12, 2025 Very good. We have SMS solution with them, we also implemented Google review system with them. In future, we will implement email survey system with them as well. Pros Their support and the way they value relation. Hence service is satisfying. Whenever we need new stuff, we get proper attention and service from the,- Cons New features not released often. For example, SSO. We have requested that almost couple of years ago. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JJ Jimmy J. Insight manager Health, Wellness and Fitness ### "Happy customer" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 11, 2025 Been using Staffino couple of years now and it has gained valueable insights to our business and shown how excellent service our customer care is giving our customers. Pros I think the platform is very easy to use both for managers and employees to gain valueable insights of how our customers like our services. Cons There are not ant particular parts that i dont like about the platform itself. Perhaps there could be more convienent ways to extract/explore data in excel Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MB Martin B. Director Information Services ### "Great to start with managing customer feedback" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 26, 2023 Pros Easy to use and works well even with manual imports, provides critical insight and ability to respond to customer feedback Cons Data export and key metrics are a bit clumsy and hard to understand Alternatives considered [Nicereply](https://www.capterra.com/p/152920/Nicereply/) Reasons for choosing Staffino Recommendation Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MJ Milan J. Customer Operation Specialist Telecommunications ### "Great tool for surveys realizing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 25, 2023 Pros For customers, it is an easy way to give feedback. For companies, it offers a user-friendly way to create surveys for their products or employees who are in contact with customers. The reporting tool brings excellent and easy-to-use data on customer experience and preferences. A team of professionals gives immediate support in case of need. Cons There is nothing that I dislike. It is a great tool. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JD Jakub D. Project Manager Civic & Social Organization ### "customer experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 April 24, 2023 Pros easy to work with product, great visual of reports , custom build Cons for every funcunality you need to buy and extra Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. IB Ivana B. Customer Journey Specialist Telecommunications ### "staffino" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 21, 2023 Pros I like, that we have closed loop in feedbacks - customer wright their suggestions and staff can manage it and directly solve immediatly. i like dashboards, that no more manuall reports are needed Cons there are some but i think we can discussed it with key accounts and they bring solution for us Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. VS Vladimir S. First line manager Telecommunications ### "." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 21, 2023 Every day´s controlling of feedbacks from customer. Targer for us: handover customer experience to our colleagues and improve their skills. Pros Quick feedback from customers. Easy reporting. Cons administative - we must to responce request to staffino team. Reasons for choosing Staffino . Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AF Aneta F. Head of Retention & Loyalty Consumer Goods ### "Great customer feedback platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 21, 2023 The main business problems unfortunately we knew and it was not in our power locally to solve. However, when we encountered specific "little" problems, we always tried to solve the issue as soon as possible. Again, it depends very much on the company itself and the process, if and how quickly the issues can be solved. Pros From Staffino side the implementation and overall support throughout the process was great. Unfortunately our process are sometimes a bit difficult. I really appreciated also Jan Gebauer´s expertise and his analysis of data. The feedback management is a great tool how to connect with our customers. Here it very much depends on the overall direction and mission of the company itself, if CX is truly number one priority. Cons As I mentioned, since we have 6 campaign, the overall dashboard would have helped with easier overview. And due to our process and inability for agents to use their own e-mail addresses, it was a little bit time-consuming to reset their passwords, if they did not work. But we managed with a great help of the customer success team in Staffino. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.