# Page 2 | Smarthub Software 2026: Features, Integrations, Pros & Cons | Capterra > Page 2 - Capterra's in-depth exploration of Smarthub Software's capabilities reveals its suitability for various software needs and provides a comprehensive overview of Smarthub Software pricing, features, integrations, and potential alternatives. Source: https://www.capterra.com/p/10005969/Smarthub --- Page 2 - Smarthub Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Smarthub ## User reviews JW Jonathan W. Moving Image Technician Education Management ### "It does what we need it to" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 March 1, 2024 Pros Students can hire equipment without having to come to site Cons Its has too many features for the what we need it for Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 5, 2024 Hi Jonathan, We're glad Smarthub is helping your students book the equipment they need. Many thanks, The Siso Team HY Harrison Y. Kit Store Coordinator Education Management ### "Good and intuitive" 4.0 Overall Rating 4.0 4.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 March 1, 2024 Pros Puts everything in place properly, good support Cons too slow at most times, needs more features Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 5, 2024 Hi Harrison, Thanks for the feedback! We're always happy to hear that our support has been top notch! Many Thanks, The Siso Team JW John W. Senior Technical Manager Education Management ### "Ideal for use in Higher Education" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 1, 2024 Overall, really positive, the system, works well for our needs. Pros It's ease of use for our students who can simply and easily find and book what they need. Cons I find the search function fairly innaccrate in so far as searching keywords often does not bring up the relevant asset, more often than not you need to search the exact title of the kit as entered in the system, or navigate to it using the menus. Reasons for choosing Smarthub This was already being used in our institution when I started working here. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 5, 2024 Hi John, Many thanks for leaving a review, we appreciate the feedback immensely! All the best, The Siso Team CS Catherine S. AV Operations Manager Higher Education ### "Higher Education AV Services team" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 March 1, 2024 Pros Support and response from the team when it comes to listening to our needs when working on new products and software updates, and have worked with us on an integration. Cons We're in a position of changing to SmartHub from a custom built system, so the transition process has been a bit rocky. Not all of this is the fault of the software, but it's specific suitability for how we work isn't quite right. Occasionally communications have dropped after an initial response. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 5, 2024 Hi Catherine, Many thanks for the feedback! We appreciate the honesty, our support team are always more than happy to help our clients through any difficulties with system setup! Warm regards, The Siso Team Richard M. Technical Services Manager Media and Comms Higher Education ### "The Brain Behind a Highly Complex Resourcing Operation!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 1, 2024 Our experience of Smarthub has been great, across an extensive period of time. We're now into our sixteenth year as end users and have found the team at Siso be to extremely proactive (in the rare instances should system failure occur) and receptive to our emerging needs as end users. Without Smarthub, we couldn't work with the level of effectiveness we currently enjoy. It's paramount to the continued success of our complex resourcing operations. Pros We've been using Smarthub since 2008 across our combined specialist media operations at Staffordshire University, encompassing several campuses. In that time, it's become ubiquitous across media resourcing within HE. Our initial fact finding operation rated Smarthub comfortably the best tool for our end user requirements, and it's subsequently developed and grown to meet our emerging needs. Smarthub represents the brain of a highly complex resourcing dynamic at our university and without it (and the capabilities of the team who administer it), we would be well and truly floored! The fact that we've never once questioned moving away from Smarthub during the 16 years in which we've used it should speak volumes - it was our 'go-to' tool yesterday, is today, and all but certainly will be for years to come! Cons There's very little not to like about Smarthub, and even if gripes are identified, the team at Siso work extremely proactively to remedy them with the end user in mind. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 5, 2024 Hi Richard, Our team will be over the moon to hear about your positive experience with Smarthub! Thank you so much for those kind words and for being a such a long standing user of our system! Kind Regards, The Siso Team CS Chris S. Technical Manager Research ### "Lots of Pros" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 March 1, 2024 Pros How accessible it is for all users to be able to book. There are a lot of different functions that you can use to manage assets. Cons Some of the set up is a little bit clunky, the work-flow is not especially easy to follow in some areas. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 5, 2024 Thanks Chris! Our team take pride in making sure the system has a range of accessibility options for our users. We hope to add more accessibility options in the future. Kind Regards, The Siso Team SW Sam W. Technical Demonstrator Education Management ### "Versatile and comprehensive asset management" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 March 1, 2024 Pros Smarthub is very flexible, with seemingly every field and option adjustable. It is easy to add reliable searchable tags/barcodes/assets quickly. Users quickly become familiar with it. Cons Possibly a simpler way to book multiple rooms. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 5, 2024 Hi Sam, Thanks for the review! We're happy to hear that you've found Smarthub to be a powerful tool to manage assets. Our team are always looking at new ways to improve the system so I will forward your suggestion on. All the best, The Siso Team DR David R. Studio's Manager Music ### "Couldn't function without Smarthub" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 1, 2024 I love using Smarthub, everything is so logical and easy to find and set up. If I do have an issue or a query support is really fast and helpful. Pros How easy it is to us, both as a user and from the admin side, Really easy to add new items and set rules for them. Being able to add user credits to spend on room bookins is invaluable for us. Cons In the Store Desk, after adding the users name, the field doesn't always jump down to asset, sometimes it goes to collected by, if you havn't noticed you can start scanning items which are then not added. Reasons for choosing Smarthub had connect2 previosly, didn't have user credits, and the support was slow, the back end was clunky Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 5, 2024 Hi David, We're so happy that you've found Smarthub to be such an essential tool to your day to day management! Thank you for your kind words! Many thanks, The Siso Team AH Anna H. Senior Technician Higher Education ### "Smarthub for Higher Education" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 1, 2024 I had a great experienvce with Smarthub havinng setup 2 systems from stratch and being administator for 3 systems over teh last 4 years. It has made lab management so much easier. Pros Going away from paper forms and spreadsheets Smarthub manages everything in one place Cons It does take some time and training for both staff and student users to set up and use the system Switched from [Microsoft Access](https://www.capterra.com/p/233275/Microsoft-Access/) Was forced to change as old version of the software we were using was not upgradable, and other departmentrs were useing smarthub already. So happy we made the change! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 5, 2024 Hi Anna, We're thrilled that Smarthub has helped you streamline your management processes! Many thanks for the positive feedback! Warm regards, The Siso Team NG Niks G. Senior Technician-Demonstrator in Sound and Drama Education Management ### "Smarthub SiSo Review" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 March 1, 2024 Pros It's useful in tracking assets and maintenance. The interface is fairly easy to use. Cons There have been several issues with assets and bookings thereof, some dropping off and some disappearing. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 5, 2024 Hi Niks, Thanks for leaving a review! We really appreciate your honest feedback. Sorry to hear you've been experiencing issues with asset bookings. Feel free to get in touch with our support team and they'll happily look into this for you! Many thanks, The Siso Team RM Rob M. Senior Broadcast Technician Higher Education ### "Valuable Time-Saving Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 March 1, 2024 It has saved a lot of time, especially given the increased number of bookable assets that we now manage on a daily basis. Pros No more paper! All risk assessments and booking are done electronically and we can easily track equipment, room and computer usage. Cons Interface can be complicated to navigate. It doesn't remember previous filter choices when you navigate away from a page, then return. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 5, 2024 Hi Rob, We're very glad Smarthub has helped you save a lot of time and improved asset tracking! Warm regards, The Siso Team JG Jonah G. Academic Librarian and Learning Technology Assistant Higher Education ### "HE Arts Institution Smarthub" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 March 1, 2024 Pros It has a wide range of applications, we use it for workshops, room bookings, equipment and 1 to 1 bookings (the 1 to 1 bookings are set up as assets with the equipment) Cons Some students find it hard to navigate the booking system, but I believe this is mostly down to using 1 to 1s as assets, with block booking, which seems to confuse them a bit. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 5, 2024 Hi Jonah, We're glad to here that Smarthub has been helpful for you institution in a wide range of areas! In our upcoming 6.0 release we have a new service booking tool which can cater to booking things such as 1 to 1s which may help your use case, this is due to release very soon so keep an eye out! All the best, The Siso Team HK Holly K. Multi Discipline Technician Education Management ### "Use of Siso in HE " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 March 1, 2024 Good, would highly recommend and I think very good when dealing with HE Pros Good tracking system Allows for lots of assets Easy to use for the students Lots of custom features Cons Sometimes the system can be slow when trying to do different things at the same time Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 5, 2024 Hi Holly, Thank you for the excellent feedback! We're glad Smarthub has benefitted your organisation and the students using it! Warm Regards, The Siso Team VF Vernon F. Senior Technician Higher Education ### "My Review " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 March 1, 2024 Good. Year on year we grow with as we learn more about its functionality Pros Accessibility; easy of use (once learnt); scalability; detailed granular reports; mobile app version is getting better; continual OS updates Cons Auto logout of app - I understand the security needed, but sometimes I wished I could switch this off. Reasons for choosing Smarthub Easy of use and reputation from industry and other educational institutions Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 5, 2024 Hi Vernon, Many thanks for the positive feedback! We hope that Smarthub continues to help with your needs within the Higher Education sector! All the best, The Siso Team JP Jon P. AV Engineering Technician Higher Education ### "Smarthub is THE one-stop shop" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 1, 2024 It is a superb package. We have been using extensively for the last 6 or so years and it has never let us down. In fact the constant improvements are a bonus and the company are very open to suggestions on how to improve things or make things more user friendly. There are many parts to SmartHub that make it incredibly useful to whatever you need it for, be it bookings, maintenance schedules, COSHH provision, training schedules etc. One final bonus is the compatibility it has with Deister key cabinets. The two systems work together fantastically well and have solved crucial problems for us when it came to room access. Pros Smarthub is a fantastic all-in-one package that lets covers bookings (of both rooms and equipment), maintenance scheduling, COSHH provision, training schedules and much more. The ease of use is very good too and it really isn't hard to learn and understand the bits that, on first look, don't seem to make sense. The support from the team is also marvellous. Cons The 'tokens' aspect could possibly be better, but I only say that as we have quite a complicated usage system here, with different tariffs for different days of the week and for different resources. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 5, 2024 Hi Jon, Thank you so much for the kind words! The team here at Siso work extremely hard to solve any customers problems that arise so it's wonderful to see that you've had such a positive experience. Many thanks, The Siso Team DC Dan C. Technical Demonstrator - Photography Education Management ### "Excellent, functional, and accessible " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 1, 2024 Pros The support we have from the Smarthub team is always excellent - answering questions, providing solutions and best practice, and listening to ideas. Remote student access to booking kit, rooms, and training has really helped and is a definite hit with students. Straightforward interfaces make working with Smarthub clear and easy. Cons We'd like some Google calendar interaction for live views on room/studio bookings. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 5, 2024 Hi Dan, We're glad that you've had a good experience using Smarthub and that it is popular with the students at your organisation! All the best, The Siso Team AP Alan P. Technical Theatre Manager Performing Arts ### "Our Most Vital Tool for Asset Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 1, 2024 Our experience has been really positive and one of the main reasons for that is how quick and thorough the support has been throughout. Any issues we face are dealt with super fast and we're never stuck with a problem for very long. Pros Smarthub gives us incredible oversight of our stock and room assets and allows us to manage them in a way that would be impossible without it. We take 100s of room bookings a week and Smarthub makes the process seamless. It allows us to track our stock and keep tabs on what conditions its in as well us giving us a place to promote and organise workshops and classes. It's invaluable to how we run our facilities. Cons There is very little I dislike about Smarthub. It can take some time to learn the ins and outs of it but once you're up and running, it becomes second nature. Maybe it would be nice to have a system for scheduling that allowed copy and pasting of bookings using a Month Calendar view, but that's being really nitpicky. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 5, 2024 Hi Alan, Thank you for the kind words! Our support team are always on hand to deal with issues no matter how small. We're glad you've had such a positive experience! All the best, The Siso Team LJ Lauren J. IT Technician Education Management ### "Excellent to manage stock & bookings" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 1, 2024 Overall, Smarthub makes my job of tracking assets, creating assets and managing bookings easy and straight forward. Pros I like that you can easily view bookings, check stock that is due to be collected/returned and also track overdue returns with all the info needed on one page. Very good for stock management. Cons Some of the maintenance options aren't as clear and takes a bit to get used to which option to go to for which setting you want to amend. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 7, 2024 Thank you very much for the review Lauren! We're glad that Smarthub has made your job much easier to manage! All the best, The Siso Team William B. Senior IT Technician Education Management ### "Great to use but slightly slow" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 March 1, 2024 Pros very good at signing in and out equipment but it is slow and unresponsive most times when self hosting Cons not able to sign items out to rooms, just users lots of different tabs to find what an asset has been doing rather than one comprehensive page which should show past present and future bookings, all asset details and users which you can click on to see what they have booked in the past Alternatives considered [Snipe-IT](https://www.capterra.com/p/150016/Snipe-IT/) Reasons for choosing Smarthub to pay fines for late items which is not supported by snipe without extra development Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 5, 2024 Hi William, Thank you for the helpful feedback! We're glad that Smarthub has helped with your equipment booking needs! Many thanks, The Siso Team RC Reece C. Media Technician Education Management ### "Global Academy" 4.0 Overall Rating 4.0 4.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 March 1, 2024 Pros Room booking system works well is easy to manage. Cons It's difficult to locate settings if I am trying to achieve something without know the program in depth Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 5, 2024 Hi Reece, Thank for you the feedback! We're glad Smarthub has helped with the management of Global Academy's room booking. All the best, The Siso Team AU Anonymous User IT and AV Technician Education Management ### "More than covered for IT Loans" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 1, 2024 Pros Importing via excel was important to the set up. Being able to group by type, location and create 'sets' were all important features. Cons Editing assets takes you through more tabs than I would like, but its great if its already set up or only a minor change Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 5, 2024 Many thanks for the feedback! We're glad that you've found the importing process helpful in getting setup with Smarthub. Kind regards, The Siso Team SH Sam H. Media Services Team Leader Higher Education ### "Feature Packed and easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 29, 2024 Smarthub is a fantastic piece of software which easily meets the demands of a fast and busy media store. The support offered is exceptional and the team are always quick to respond and find solutions to issues given to them. Pros Smarthub contains all the tools we need to successfully manage and track our large media equipment and facilities catalogue. The team at Siso are always keen to listen to feedback and implement suggestions for improvement where possible. Cons Some of the reporting tools are a little bit difficult to fine tune and get the information required out of them. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 1, 2024 Thank you so much for leaving a review Sam! We're over the moon that Smarthub has helped improve your media equipment management! Kind Regards, The Siso Team GA Giovanni A. Technician - Researcher Education Management ### "Napier - SISO- ga" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 January 16, 2024 overall positive, I i see the potential and the possible ways it will improve our workflows but it seems a long way until i get there Pros The amount of customization, modern options and the automatization. It was recommended to me by other people already using it and I see the potential, if set up correctly. I like the good customer care and prompt replies I got so far for any little question. I appreciate the direction toward more modern and streamlined interface. I wish the documentation was more consistent and up to date thought. Cons The convoluted and outdated looking interface (sometimes it feels like I'm using a win xp era website I'll be honest, and no, round buttons and fade animations are not all a modern design needs). It is more of user-interaction design issue rather than a lack of services available on the platform. Often I wished for a direct link to the knowledge base from the "alt text" description when hovering over a toggle or menu. Often I wished I had asked for more help for the initial set up / migration to get siso online with the bare minimum options. The amount of options often are often overwhelming and difficult to interpret. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 18, 2024 Hi Giovanni, many thanks for your review! We appreciate the constructive feedback and are glad you've had a positive experience! Our customer support managers are always on hand to assist you with any setup questions to get you on the right track so feel free to get in touch if you need more help in getting the system where you need it. We also have some exciting new updates on the horizon which should address some of your issues! Thank you for being part of the Smarthub ecosystem and a valued client! All the best, The Siso Team PN Peter N. Innovation Space Manager Higher Education ### "University of Leeds (Helix)" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 2, 2023 Very effective and efficient. Suits the use within our environment as well as having a suitable App. The scope of the system and it's ability to be customised is also appealing. Pros Ease of use, ability to manage users, assets, rooms and locations. As well as issuing equipment. Cons Booking form customization and ability to embed booking forms for approval at the point of booking in a more effective manner. Alternatives considered [Matrix Booking](https://www.capterra.com/p/275752/Matrix-Booking/) Reasons for choosing Smarthub Had been using it in my previous role and also had researched booking systems over 10 years ago and the approachability of Smarthub owners and staff was without fault Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 6, 2023 Thanks for your kind words Peter! We're glad you have found our product easy to use for your needs and our tools have helped you to manage your assets efficiently. JE Jack E. Area Leader: Screen Factual Higher Education ### "Smarthub in the Media, Communications & Cultural Studies department at Goldsmiths" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 17, 2023 Very positive. Excellent support from the Siso team (\[sensitive content hidden\] etc). We have also never had an serious issues or outages. Pros We use it increasingly every year in the management of our kit and specialist spaces. Our department is particularly complicated from a permissions perspective. This would be impossible to manage without the functionality provided my Smarthub. Cons Nothing in particular. The Risk Assessment workflow I suppose - it doesn't really fit with the wider protocols we have to follow here (I imagine it is perfect for other scenarios). Reasons for choosing Smarthub I researched other options (such as Lore & Symphany), but Smarthub was the only product that appeared anywhere near capable of managing our requirements. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 6, 2023 Hi Jack, we appreciate the feedback and we're glad Smarthub has been able to help you bring some simplified management to your complex permission requirements. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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