# Smarthub Pricing 2026 | Capterra > Learn more about Smarthub pricing plans including starting price, free versions and trials. Source: https://www.capterra.com/p/10005969/Smarthub/pricing --- # Pricing for Smarthub [4.2 (51)](https://www.capterra.com/p/10005969/Smarthub/#reviews) Write a Review! ## [Smarthub](https://www.capterra.com/p/10005969/Smarthub/) has **2** pricing plans - Yes, has free trial - No free version **Credit Card Required:** No ### Smarthub £799 **Pricing Model:** Other **Payment Frequency:** Per Year Smarthub plan includes: - Equipment Booking - Room Booking - Asset Management - Maintenance - Timetabling ### Smartlab £1598 **Pricing Model:** Other **Payment Frequency:** Per Year Smartlab plan includes: - Equipment Booking - Room Booking - Chemical Management - Maintenance - Timetabling ## Popular alternatives to [Smarthub](https://www.capterra.com/p/10005969/Smarthub/) Looking to learn more about Asset Tracking software similar to Smarthub? 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Value For Money[4.1(51)](https://www.capterra.com/p/10005969/Smarthub/#reviews) Pros Cons [Read All 51 Reviews](https://www.capterra.com/p/10005969/Smarthub/#reviews) Read Full Reviews Below Charlie H. Stores Assistant Higher Education, 501-1,000 employees Used the software for: 2+ years ** Overall Rating 2.0 ** Ease of Use 2.0 Customer Service 3.0 Features 3.0 Likelihood to Recommend 20% 2/10 Reviewer Source Source: Capterra March 11, 2024 "A solid framework with major room for improvement and user friendliness" **Overall:** While the core framework of the system is there and shows promise with its integration across stores and courses, ongoing or worsening experiences with the above mentioned issues, particularly loading times, has made the staff experience working daily with Falmouth Stores frustrating and embarrassing as user-facing staff. There is much to be improved upon and the most confusing aspect of this is that the majority of these issues should by all accounts be fixable and resolvable with basic changes to the system, load speeds, user interface and search functions. I anticipate Siso will take on board this user feedback for a better, more fluid overall experience. **Pros:** Multiple tabs of activity possible (Stores Desk, Asset Management etc) without crashing. Integration potential with necessary support materials such as Risk Assessments, although these need to be more fluid. Custom manage/edit booking criteria in the Manage Booking tab useful for upcoming/overdue counter activity. Streamlined fines system has been useful but frequent errors occur requiring additional work at the counter to remove and reset. **Cons:** The system is unforgivably slow during the most basic and essential daily tasks we need it for- changing between pages, scanning assets, searching and creating bookings. As counter staff we have had to endure countless hours watching and waiting for the loading circle to finish and it has become a very vocal point of protest among the students we deal with on a daily basis. It is quite embarrassing having to wait at the counter in a room full of people expecting their equipment loans or returns all watching a circle going round and round for minutes at a time. The search feature is atrocious - if you type one keyword in the wrong order (it clearly functions by reading exclusively left to right with all info necessary in between as opposed to picking out keywords) the desired asset cannot be found. Searching between categories is again tedious and slow, particularly on the student facing Dashboard. We also now have a situation where particular rules have been put in place to prevent Siso overwriting or deleting timetabled bookings implemented by the Uni's timetabling system. When Siso was originally advertised to us, it's main selling point was the fact that the Uni timetabling system integrated perfectly with it. Now we have timetabled bookings that are imported in stages throughout the year, overwrite existing bookings and rules meaning we can't give out facility items unless it is within a 15 minute period of the booking starting as this will cause errors and faults with the timetabling system. It is a horrendous set of rules necessitated by two systems that do not speak to each other and leaves the capacity for human error and mistake as a very real possibility in causing massive issues with the bookings these systems are meant to streamline. There are also multiple tabs and pages within the system that are completely irrelevant to our daily operation and just clutter the overall user experience. On a daily operation front - any booking clashes and availability issues are not listed beyond a warning that assets 'are not available' without showing when and where the clash occurs. This should be a basic feature that is part of the system for both staff and students. Scheduling chart does not allow the quick editing of premade bookings for last minute alterations that are required on a frequent basis. As mentioned the most important aspect is the loading times which quite simply are not up to scratch for a modern booking system causing wait times for simple asset check ins and check outs extending to extreme lengths. Despite having enquired multiple times over these loading speeds we are yet to see any improvement since the system was first implemented. Additional small user issues include aspects such as the cursor/selection box de-selecting when attempting to scan assets and return times/renew times defaulting to 00:00 on any given date as opposed to refreshing to the current time or pre-agreed booking permission length. Again these should all be fairly straightforward to implement and programme. As counter facing staff we are also frequently questioned by students with complaints over their user experience, which is not fair considering our own daily tasks. While our team remains professional and sympathetic, there is no clear and defined reporting or feedback portal to Siso for students and they feel cut off from the process and their willingness to engage opinions for a better day to day user experience. A customer portal should be better implemented to user opinions and feedback can be submitted and acted upon. **Switched From:** [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/) **Reasons for Switching to Smarthub:** We were informed Falmouth Stores syncs with the Academic Timetabling system at the time and that this would allow better comms between systems. Then the Academic Timetabling system changed. The decision was made by administrative teams at Falmouth University and we were not involved or asked about the process or change. Vendor Response By Siso Software on March 12, 2024 Hi Charlie, Thank you for your extremely thorough feedback! We really appreciate the detail you've provided about your experience it helps us massively to continue to improve our product. I'm sorry to hear you've struggled with speed and the other issues you've touched on. Our team work extremely hard to make the Smarthub user experience as smooth as possible for our users. Due to the sheer size of some systems this can be a challenge as they generally transmit a vast amount of data. Nevertheless, we endeavour to make the system better and better with each version and have some exciting new updates on the horizon to improve the user experience based on helpful user feedback such as yours. Many Thanks, The Siso Team Charlie H. Stores Assistant Higher Education, 501-1,000 employees Used the software for: 2+ years ** Overall Rating 2.0 ** Ease of Use 2.0 Customer Service 3.0 Features 3.0 Likelihood to Recommend 20% 2/10 Reviewer Source Source: Capterra March 11, 2024 "A solid framework with major room for improvement and user friendliness" **Overall:** While the core framework of the system is there and shows promise with its integration across stores and courses, ongoing or worsening experiences with the above mentioned issues, particularly loading times, has made the staff experience working daily with Falmouth Stores frustrating and embarrassing as user-facing staff. There is much to be improved upon and the most confusing aspect of this is that the majority of these issues should by all accounts be fixable and resolvable with basic changes to the system, load speeds, user interface and search functions. I anticipate Siso will take on board this user feedback for a better, more fluid overall experience. **Pros:** Multiple tabs of activity possible (Stores Desk, Asset Management etc) without crashing. Integration potential with necessary support materials such as Risk Assessments, although these need to be more fluid. Custom manage/edit booking criteria in the Manage Booking tab useful for upcoming/overdue counter activity. Streamlined fines system has been useful but frequent errors occur requiring additional work at the counter to remove and reset. **Cons:** The system is unforgivably slow during the most basic and essential daily tasks we need it for- changing between pages, scanning assets, searching and creating bookings. As counter staff we have had to endure countless hours watching and waiting for the loading circle to finish and it has become a very vocal point of protest among the students we deal with on a daily basis. It is quite embarrassing having to wait at the counter in a room full of people expecting their equipment loans or returns all watching a circle going round and round for minutes at a time. The search feature is atrocious - if you type one keyword in the wrong order (it clearly functions by reading exclusively left to right with all info necessary in between as opposed to picking out keywords) the desired asset cannot be found. Searching between categories is again tedious and slow, particularly on the student facing Dashboard. We also now have a situation where particular rules have been put in place to prevent Siso overwriting or deleting timetabled bookings implemented by the Uni's timetabling system. When Siso was originally advertised to us, it's main selling point was the fact that the Uni timetabling system integrated perfectly with it. Now we have timetabled bookings that are imported in stages throughout the year, overwrite existing bookings and rules meaning we can't give out facility items unless it is within a 15 minute period of the booking starting as this will cause errors and faults with the timetabling system. It is a horrendous set of rules necessitated by two systems that do not speak to each other and leaves the capacity for human error and mistake as a very real possibility in causing massive issues with the bookings these systems are meant to streamline. There are also multiple tabs and pages within the system that are completely irrelevant to our daily operation and just clutter the overall user experience. On a daily operation front - any booking clashes and availability issues are not listed beyond a warning that assets 'are not available' without showing when and where the clash occurs. This should be a basic feature that is part of the system for both staff and students. Scheduling chart does not allow the quick editing of premade bookings for last minute alterations that are required on a frequent basis. As mentioned the most important aspect is the loading times which quite simply are not up to scratch for a modern booking system causing wait times for simple asset check ins and check outs extending to extreme lengths. Despite having enquired multiple times over these loading speeds we are yet to see any improvement since the system was first implemented. Additional small user issues include aspects such as the cursor/selection box de-selecting when attempting to scan assets and return times/renew times defaulting to 00:00 on any given date as opposed to refreshing to the current time or pre-agreed booking permission length. Again these should all be fairly straightforward to implement and programme. As counter facing staff we are also frequently questioned by students with complaints over their user experience, which is not fair considering our own daily tasks. While our team remains professional and sympathetic, there is no clear and defined reporting or feedback portal to Siso for students and they feel cut off from the process and their willingness to engage opinions for a better day to day user experience. A customer portal should be better implemented to user opinions and feedback can be submitted and acted upon. **Switched From:** [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/) **Reasons for Switching to Smarthub:** We were informed Falmouth Stores syncs with the Academic Timetabling system at the time and that this would allow better comms between systems. Then the Academic Timetabling system changed. The decision was made by administrative teams at Falmouth University and we were not involved or asked about the process or change. Vendor Response By Siso Software on March 12, 2024 Hi Charlie, Thank you for your extremely thorough feedback! We really appreciate the detail you've provided about your experience it helps us massively to continue to improve our product. I'm sorry to hear you've struggled with speed and the other issues you've touched on. Our team work extremely hard to make the Smarthub user experience as smooth as possible for our users. Due to the sheer size of some systems this can be a challenge as they generally transmit a vast amount of data. Nevertheless, we endeavour to make the system better and better with each version and have some exciting new updates on the horizon to improve the user experience based on helpful user feedback such as yours. Many Thanks, The Siso Team [Read All 51 Reviews](https://www.capterra.com/p/10005969/Smarthub/#reviews) ## How should I be thinking about software pricing? [ Be an Informed Buyer: Understanding the True Cost of Business Software It's not just you-budgeting for business software is complicated. We're here to break it down. ](https://www.capterra.com/resources/business-software-cost/)