# Smarthub Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Smarthub Software - reviews, pricing plans, popular comparisons to other Asset Tracking products and more. Source: https://www.capterra.com/p/10005969/Smarthub/reviews --- # Smarthub Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Smarthub ## What is Smarthub? A centralised solution to book equipment and rooms, organise timetabling, manage assets and risk assessments, and more. Manage your equipment and rooms, set custom permissions, generate barcodes and tags, and organise assets into kits and families. Create and submit Risk Assessments, recording any potential hazards. Link them to assets and rooms as a requirement to ensure health and safety compliance. ## What is Smarthub used for? [Higher Education](https://www.capterra.com/higher-education-software/)[Asset Tracking](https://www.capterra.com/asset-tracking-software/)[Scheduling](https://www.capterra.com/scheduling-software/) Top alternative Featured Overall rating Based on 51 user reviews Reviews sentiment Positive 86% Neutral 10% Negative 4% Starting price £799 Other, Per Year Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Smarthub?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://siso.co.uk&name=Smarthub) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Smarthub 4.2 (51) VS. [4.8 (993)](https://www.capterra.com/p/179296/GetMaintainx/reviews/) Starting Price £799 Other, Per Year Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.6 (51) Ease Of Use 4.8 (993) Value For Money 4.1 (37) Value For Money 4.7 (911) Customer Service 4.6 (48) Customer Service 4.8 (931) ## Smarthub alternatives [4.8 (738)](https://www.capterra.com/p/162600/Limble-CMMS/reviews/) Starting price Contact vendor for pricing [4.5 (376)](https://www.capterra.com/p/80853/AssetCloud/reviews/) Starting price $108.00 Per User, Per Month [4.6 (270)](https://www.capterra.com/p/151021/AssetTiger/reviews/) Starting price $120.00 Per User, Per Month [4.6 (1,363)](https://www.capterra.com/p/142562/Asset-Panda/reviews/) Starting price Contact vendor for pricing [View all alternatives](https://www.capterra.com/p/10005969/Smarthub/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Asset Tracking 4.3 (24) 66.67% of 24 reviewers that rated this feature as important or highly important Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Inventory Management 4.1 (18) 66.67% of 18 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply Mobile Access 3.4 (18) 55.56% of 18 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Booking Management 4.2 (16) 68.75% of 16 reviewers that rated this feature as important or highly important Create, update, and manage bookings, itineraries, and reservations For Higher Education 4.4 (16) 100.00% of 16 reviewers that rated this feature as important or highly important Software designed for higher education organizations Inventory Tracking 4.1 (16) 56.25% of 16 reviewers that rated this feature as important or highly important Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Smarthub 100 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Generate one-off reports that meet information requirements Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Assign assets to users, job sites, and vehicles to ensure accountability Organize assets into folders and subfolders or tag assets based on a custom file hierarchy Store images of assets Bundle equipment together to rapidly perform actions across multiple assets Collection of all assets in the system Manage assets throughout their lifecycle to optimize profit Manage, prioritize and plan for capital expenses Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Manage attendance for classes, shifts, meetings, or events Track the attendance of specific individuals or groups Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws A record of all activities within the system, including user access, changes made, etc. Automatically create schedules based on business needs or employee availability and qualifications Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients The ability to identify a barcode on or within an image or packaging Scan barcodes to ensure accurate pricing and label tracking Identify and track items using barcode tags or RFID (radio-frequency identification) tags Create, update, and manage bookings, itineraries, and reservations Track and manage schedules and meetings via an integrated calendar Synchronize with other calendars to view mutual availability and schedules Notifications/alerts for upcoming events or tasks Track the status of assets and whether they're checked in or out Schedule in-person or online classes A way to visually represent data where different categories of items are marked with different colors Track and manage adherence to policies for any service, product, process, or supplier Process to track, record, and analyze expenses that occurred over the entire duration of a given project Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Track and manage the decline in value of assets and plan for improvements Electronic signing method that validates the authenticity and integrity of a digital document Plan when and how to dispose of outdated or decommissioned assets Store, manage, and track all electronic documents in a centralized location Assemble applications and processes by dragging over and arranging pre-built components Electronically collect payments for goods or services Reminders sent via email Manage procedures that ensure organizational equipment remains in working condition Monitor and maintain equipment used to manufacture and deploy products and services, and to reallocate assets where needed Track the location of specific equipment at all times A list of events with their respective dates Schedule and manage the logistics of activities and other gatherings Plan an event's time and location Manage the maintenance of building facilities Schedule facilities, such as athletic fields, venues, and convention centers based on their availability Track and manage staff profiles, recruitment, schedules, productivity, career development and performance Centralized database to track details of fixed assets such as depreciation and maintenance scheduling/history Software designed for higher education organizations Store, manage and track all forms in a centralized location Information, data and reports that are being tracked over time Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards Track and manage inventory levels to maintain proper supply Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Managing inventories and tracking changes to hardware and software configurations Monitor the movement of one or more IT assets throughout the organization Manage and track all job information and associated tasks Identify the physical location of an individual, asset, device, etc. Manage, maintain and track the performance of assets and equipment Schedule predetermined or ad hoc maintenance services and labor requests Access software remotely via mobile devices Notifications via mobile devices Manage and support multiple locations Book meetings and appointments through a website or digital platform Track parts inventory levels and manage re-stocking Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements Create, send, and track purchase orders and their statuses Matrix barcode that stores information Based on availability, instantly confirm or deny a request when a new booking is made Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Assign available resources to various projects and tasks Allocate and manage resources, such as employees, equipment, facilities, and other assets Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held Identify and assess hazards to ensure the well-being of employees, assets, and the environment Set a time to generate routine reports automatically Plan availability and assign specific time slots for tasks and resources Search and filter data across systems to locate required information by entering keywords or certain criteria Online portal through which end users can access the system, manage tasks, or obtain information Track work performed and resources used for past customers, sites, or assets Track the status over time for a request, process, asset, or transaction Database of students to track personal information of individuals and families Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, manage and track all task activities and progression Track and manage the scheduling of tasks Oversee technicians and track their assigned work orders Set up connections to third-party platforms to improve business processes Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Track the frequency of asset usage Track the duration and expiration of warranty as well as any obligations under that warranty Creating, assign, and track jobs and/or tasks for work orders Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.1 (51) 4.1 Based on 51 reviews ## Pricing Value for money 4.1 (37) Free Trial [View pricing plan details](https://www.capterra.com/p/10005969/Smarthub/pricing/) Smarthub £799.00 Other,Per Year It includes: - Equipment Booking - Room Booking - Asset Management - Maintenance - Timetabling - Tariffs and Fines - Room Utilisation - Reporting - Admin - Calendar Booking - User Levels - Projects - Form Builder - Audits - eStore - Notifications - Payments - Workshops - Training - User Management - Rules - Call Logs - PPM Scheduling - Parts Inventory - Capital Replacement Plan - Contracts - Incident Logs - Credits & Tokens - Alerts - Custom Fields - Manage Courses - Key Lockers - Risk Assessments - CoSHH Smartlab £1,598 Other,Per Year It includes: - Equipment Booking - Room Booking - Chemical Management - Maintenance - Timetabling - Asset Management - Room Utilisation - Tariffs and Fines - Lab Management - Reporting - Admin - Calendar Booking - User Levels - Projects - Form Builder - Audits - eStore - Notifications - Payments - Workshops - Training - User Management - Rules - Call Logs - PPM Scheduling - Parts Inventory - Capital Replacement Plan - Contracts - Incident Logs - Credits & Tokens - Alerts - Custom Fields - Manage Courses - Key Lockers - Risk Assessments - CoSHH Value for money 4.1 (37) 4.1 Based on 37 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Airtable](https://www.capterra.com/p/146652/Airtable/)[ Microsoft Power BI](https://www.capterra.com/p/176586/Power-BI/)[ Opayo](https://www.capterra.com/p/233329/Opayo/)[ Single Sign-On](https://www.capterra.com/p/209022/Single-Sign-On/)[ CELCAT Timetabler](https://www.capterra.com/p/252097/CELCAT/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (48) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (48) 4.6 Based on 48 reviews ## User reviews Overall rating 4.2 Based on 51 reviews Filter by rating 5(17) 4(27) 3(5) 2(2) 1(0) Mentioned topic Sorted by most recent AP ari p. Technical Instructor Higher Education ### "Nearly there" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 March 24, 2026 Pros It's well built for university usage as you can utilise the training aspects whereby only certain students who have attended training can then be granted access to certain assets. It is also good for managing bookings as they have to approved by the admin side, rather than bookings just flooding into your inbox unknowingly Cons It is a bit clunky in it's look and usage, I believe the user friendliness and UX design could be improved for the user so that the layout feels more intuitive Alternatives considered [Reftab](https://www.capterra.com/p/136727/Reftab/) Reasons for choosing Smarthub Wasn't my decision, it was already in place when I joined Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CW Chris W. Support Technician Education Management ### "Does the job" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 4.0 4.0 Likelihood to Recommend 3/10 April 20, 2024 Pros Works well in terms of organisation and having all the options we need for data input. Cons It's extremely slow. Loading times are insane sometimes. The Store Desk feature shouldn't take as long as it does to load bookings. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 29, 2024 Hi Chris, Thanks for leaving us a review! We're glad Smarthub has helped your organisation improve their data handling. Sorry to hear you are experiencing issues with slowness. Our team are dedicated to ensuring that systems run as well as possible especially when dealing with huge systems turning over 1000s of bookings daily. If you could please get in touch with us via info@siso.co.uk and let us know which site you are experiencing slowness on as well as any relevant details then we can resolve this for you. Many Thanks, The Siso Team DM Daniel M. Loan Store Technician Education Management ### "Smarthub works well. " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 18, 2024 Overall smarthub is very useful to us in our loan store. We are able to help students in a number of different ways thanks to the product, as well as manage our inventory effectively. It allows us to deal with large film crew bookings in a way we couldn't do on our own without issue. Pros Centralised control of smarthub is a very useful feature, being able to arrange and organise all of our assets, inventory management and bookings all within one website makes it an almost essential tool for our loan store. The customer service is also very highly rated, and the team is always quick to respond and resolve or attempt to resolve any issues. Cons A little more customisation could be a useful feature, being able to set up our own custom columns would help us with data tracking and number crunching. Sometimes the performance seems to lag a bit, but this seems to have improved massively since reporting the issue to SISO Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 7, 2024 Hi Daniel, We're very happy to hear that Smarthub has been very beneficial to your organisation! I noticed you mentioned custom columns. We do offer a variety of customisation options including custom fields for our grids and forms. I'd recommend getting in touch with one of our support team and they would be happy to talk you through this to see if it will meet your needs. Many thanks, The Siso Team GO Giorgos O. Virtual production technical demonstrator Education Management ### "User interface " 4.0 Overall Rating 4.0 4.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 April 12, 2024 Pros Is good that we have a system to manage and organise rooms and assets Cons The UI need a lot of work, some times is very confusing to navigate through the pages and taps. we would prefer a cleaner and easier way to manage our users, assets and rooms. and to have more control over the access level. I want to set up a room to be booked but it can be override by admin users I need the option to always request risk assessment approval Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 15, 2024 HI Giorgos, Many thanks for the honest feedback. We try to make our system as granular as possible so it works for a variety of use cases, this includes user levels. Feel free to leave our support team a ticket if you are struggling with access controls and they will be happy to provide you with some assistance. Many thanks, The Siso Team YJ Young Joo Y. Senior Technician Higher Education ### "Smarthub booking system for higher education" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 11, 2024 Pros A lot of different function can be adapted. Cons Speed of the system, it's very slow and our students are raising the issues constantly. Report function is very weak. Switched from [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 15, 2024 Hi Young Joo, Thank for leaving us a review! We appreciate the feedback! Warm Regards, The Siso Team RP Rob P. Technical Manager Education Management ### "SmartHub and Middlesex University" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 11, 2024 Overall, the product has served us well over the last five or six years. There are features that have really helped us improve our operations but there are also areas that need improvement which \[sensitive content hidden\] have always been receptive to hearing. Pros The granularity of the system helps us to be confident that the assets are going out and coming back into the store in the right condition. The induction video feature with training that automatically applies following a questionnaire has been very valuable and I believe is quite unique to Smarthub. Cons Although improvements have been made, the UI is not as simple as we would like. Also, the check out functionality is not easy to navigate when you have more than one item to check out within the same family. Ideally, as someone at the front desk, you would want to be presented with Canon 5d x 10 (for example), rather than seeing Canon 5d ten times on the screen. Switched from [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/) Connect 2's price point was very high. The UI was good but there were also elements of functionality that we wanted that they were unwilling to provide. Reasons for choosing Smarthub The price point was good at the time. We were also told that the system could be adapted to our needs and that it could be made bespoke. Although this has changed a little since first joining, I still do find \[sensitive content hidden\] receptive to hearing suggestions for improvements. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 15, 2024 Hi Rob, Thank you for the helpful feedback! We're always looking to improve Smarthub where we can so your response is highly valuable to us. All the best, The Siso Team NW Nick W. Photography Technician Demonstrator Higher Education ### "Using Smarthub for inventory management and equipment loans" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 25, 2024 Pros The best part about Smarthub is that you can issue and return equipment in real-time, whilst making sure users have the adequate training and induction to make sure they are safe using the equipment. Users booking equipment must have had training and induction in order for the system to allow them to pre-book it. We can also setup risk assessments against equipment or facilities bookings to monitor it's correct usage. Cons Smarthub can sometimes be a little complicated, this is mostly because it has so many functions and can be customised thoroughly. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 10, 2024 Hi Nick, Thank you very much for the kind words. We're glad you've had such a positive experience with Smarthub! All the best, The Siso Team MG Marco G. AV Apprentice Education Management ### "A lot of potential" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 March 20, 2024 Pros Customisable Fairly intuitive Nice to look at Cons SSO not working properly at times Not instant refreshing Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 10, 2024 Hi Marco, Thank you for leaving us a review! If you are experiencing problems with your SSO we always recommend getting in touch with your institutions IT team as it can often be a problem with their configuration. If you are still experiencing issues after this then feel free to send us a support ticket and our team will happily investigate this for you! Many Thanks, The Siso Team CH Charlie H. Stores Assistant Higher Education ### "A solid framework with major room for improvement and user friendliness" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 2/10 March 11, 2024 While the core framework of the system is there and shows promise with its integration across stores and courses, ongoing or worsening experiences with the above mentioned issues, particularly loading times, has made the staff experience working daily with Falmouth Stores frustrating and embarrassing as user-facing staff. There is much to be improved upon and the most confusing aspect of this is that the majority of these issues should by all accounts be fixable and resolvable with basic changes to the system, load speeds, user interface and search functions. I anticipate Siso will take on board this user feedback for a better, more fluid overall experience. Pros Multiple tabs of activity possible (Stores Desk, Asset Management etc) without crashing. Integration potential with necessary support materials such as Risk Assessments, although these need to be more fluid. Custom manage/edit booking criteria in the Manage Booking tab useful for upcoming/overdue counter activity. Streamlined fines system has been useful but frequent errors occur requiring additional work at the counter to remove and reset. Cons The system is unforgivably slow during the most basic and essential daily tasks we need it for- changing between pages, scanning assets, searching and creating bookings. As counter staff we have had to endure countless hours watching and waiting for the loading circle to finish and it has become a very vocal point of protest among the students we deal with on a daily basis. It is quite embarrassing having to wait at the counter in a room full of people expecting their equipment loans or returns all watching a circle going round and round for minutes at a time. The search feature is atrocious - if you type one keyword in the wrong order (it clearly functions by reading exclusively left to right with all info necessary in between as opposed to picking out keywords) the desired asset cannot be found. Searching between categories is again tedious and slow, particularly on the student facing Dashboard. We also now have a situation where particular rules have been put in place to prevent Siso overwriting or deleting timetabled bookings implemented by the Uni's timetabling system. When Siso was originally advertised to us, it's main selling point was the fact that the Uni timetabling system integrated perfectly with it. Now we have timetabled bookings that are imported in stages throughout the year, overwrite existing bookings and rules meaning we can't give out facility items unless it is within a 15 minute period of the booking starting as this will cause errors and faults with the timetabling system. It is a horrendous set of rules necessitated by two systems that do not speak to each other and leaves the capacity for human error and mistake as a very real possibility in causing massive issues with the bookings these systems are meant to streamline. There are also multiple tabs and pages within the system that are completely irrelevant to our daily operation and just clutter the overall user experience. On a daily operation front - any booking clashes and availability issues are not listed beyond a warning that assets 'are not available' without showing when and where the clash occurs. This should be a basic feature that is part of the system for both staff and students. Scheduling chart does not allow the quick editing of premade bookings for last minute alterations that are required on a frequent basis. As mentioned the most important aspect is the loading times which quite simply are not up to scratch for a modern booking system causing wait times for simple asset check ins and check outs extending to extreme lengths. Despite having enquired multiple times over these loading speeds we are yet to see any improvement since the system was first implemented. Additional small user issues include aspects such as the cursor/selection box de-selecting when attempting to scan assets and return times/renew times defaulting to 00:00 on any given date as opposed to refreshing to the current time or pre-agreed booking permission length. Again these should all be fairly straightforward to implement and programme. As counter facing staff we are also frequently questioned by students with complaints over their user experience, which is not fair considering our own daily tasks. While our team remains professional and sympathetic, there is no clear and defined reporting or feedback portal to Siso for students and they feel cut off from the process and their willingness to engage opinions for a better day to day user experience. A customer portal should be better implemented to user opinions and feedback can be submitted and acted upon. Switched from [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/) We were informed Falmouth Stores syncs with the Academic Timetabling system at the time and that this would allow better comms between systems. Then the Academic Timetabling system changed. The decision was made by administrative teams at Falmouth University and we were not involved or asked about the process or change. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 12, 2024 Hi Charlie, Thank you for your extremely thorough feedback! We really appreciate the detail you've provided about your experience it helps us massively to continue to improve our product. I'm sorry to hear you've struggled with speed and the other issues you've touched on. Our team work extremely hard to make the Smarthub user experience as smooth as possible for our users. Due to the sheer size of some systems this can be a challenge as they generally transmit a vast amount of data. Nevertheless, we endeavour to make the system better and better with each version and have some exciting new updates on the horizon to improve the user experience based on helpful user feedback such as yours. Many Thanks, The Siso Team MF Matthew F. Stores Technician Education Management ### "Slow & Confusing" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 3/10 March 11, 2024 Not positive. Though there are many functions that work, compared to what we used to use (Connect2), I feel that the speed alone cripples the entire system. Students dislike the booking process and find it very confusing, and Smarthub demands this broad learning curve. For students with learning difficulties, they are requiring extra help or just not using the system altogether. Pros Scheduling Chart is considerably useful, helpful with planning the day ahead as I can see all of the studio bookings on one screen. The integrated Risk Assessments are excellent, which makes my job that much easier through the day. Cons The speed; it's incredibly (and, embarrassingly) slow. It feels like every week we encounter a period of no service due to a server going down or some other problem that means students cant login. Checking risk assessments, manage users, asset management, and adding photos to assets takes an unacceptably long time to do, and can be very frustrating when against time constraints. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 3, 2024 Hi Matthew, Thanks for leaving us a review. I'm sorry to hear that you are experiencing speed issues with your system. The team here at siso work extremely hard to make sure Smarthub runs as fast as it can. May I ask what system you are experiencing this on? We can get our dev team to look into your issues and find a solution. Many thanks, The Siso Team JC jamie c. technician Education Management ### "Clunky but not too bad" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 4/10 March 6, 2024 it's not terrible but not the most enjoyable to use. it has some good functionality but also so frustrations. System outages seem to have happened more frequently than I remember with our old system. Pros The visuals for the schedualing chart to see bookings currently and into the future. The integration of risk assessment, associating them with bookings and putting digital training in place to force users to interact with it before they book kit. Cons clunky, booking times can be strange, timings aren't always clear, issues can be caused by not booking at key times, scanning kit in and out is slow if you have lots of kit, it will randomly assign assets if you double scan one by accident. Reasons for choosing Smarthub company wide adoption due to the risk assessment integration Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 7, 2024 Hi Jamie, Thank you for the honest feedback! We're glad you have found the Risk Assessment and Scheduling Chart sections useful! Warm Regards, The Siso Team NS Nicki S. Technical Services Manager Education Management ### "Smarthub in a HE Kit Room Environment" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 March 4, 2024 Overall, it is a good product that ticks many boxes and suits our needs better than other similar products currently on the market. Pros The customer facing interface is good. Most students are able to navigate the booking process with little intervention from Administrators. Students appreciate being able to browse/ book equipment, anytime 24/7. Various tools enable Administrators to automate many tasks which were previously managed manually. Cons The single instance version is a lot slower than our separate instances were. Some areas within the single instance are not separated so that data relevant to a store is only seen by that store. You have to sort through all UAL data to get to the info you require. The sheer volume of data seems to slow things down. The image section loads very slowly. It would be great if each store were able to categorise images to make searching a particular store's images faster. At the moment, all images share a folder. Reasons for choosing Smarthub The product appeared to address more of our needs than the competitor's products did. The vendor demonstrated a willingness to develop their product with us to address needs and issues as they arose. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 6, 2024 Hi Nicki, Many thanks for leaving us a review! We're glad your students are enjoying easier access to equipment! All the best, The Siso Team LW Lawrence W. Technical Manager Education Management ### "University of Suffolk" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 4, 2024 Very good. Very satisfied the the whole product. Pros Ease of use for Staff and students. Very straightforward. Cons The dashboard area can be a bit cluncky. I find the X to close the screen can be small and not very obvious. Reasons for choosing Smarthub Price, ease of use and the support we have had. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 5, 2024 Hi Lawrence, Thank you so much for the review! We're so happy Smarthub has helped Suffolk improve their management systems! All the best, The Smarthub Team DB Dan B. Life Sciences Stores Supervisor Education Management ### "Useful and usable solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 4, 2024 Very positive, the Siso team have always been helpful and knowledgeable about every aspect. Pros It was surprisingly easy to transfer lots of data and get it up and running quickly. Cons As flexible and modifiable as it is, there are still some features I would like to see implemented. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 5, 2024 Hi Dan, We're so glad you've had such a positive experience with Smarthub. Our team work had to make sure that all of our clients get the support they need. Many thanks, The Siso Team JK Jonathan K. ALS SYSTEMS TECHNOLOGY TEAM LEADER Education Management ### "Use of SISO in education" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 March 1, 2024 Without smart hub there would be a process that required admin burden. Pros The ease of the system for tracking assets and associated loans Cons The expansive communication settings, templates etc can be a bit complex. However the support team are very helpful. Switched from [Microsoft Access](https://www.capterra.com/p/233275/Microsoft-Access/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 5, 2024 Hi Jonathan, We're thrilled that you've had a positive experience with Smarthub. Our support team are always on hand to give you advice and tips. Many Thanks, The Siso Team RO Rima O. Media technician Education Management ### "It's a great platform that serves a lot of functions " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 1, 2024 It's great on day to day basis. We are utilising every aspect of it, it helps with all department bookings and needs Pros Store desk equipment collections, manage bookings for checking upcoming reservations, scheduling chart for visual kit reservation viewing - (however it would be good if that would display quantities of kit, we know that we have 5 cameras, but students don't know the quantities) Cons Every time we put in a feature request, we don't get a reply about it. When we end up raising a ticket about normal issue, we get told that this should have been done in feature request form and the update is already out. We have created quite a few feature requests but never got a response, just closed ticket. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 5, 2024 Hi Rima, Thank you for the kind words! We're glad you're finding Smarthub helpful for day to day equipment bookings. We are always looking to improve our processes so we appreciate the feedback regarding feature requests! I will pass this on! Warm Regards, The Siso Team Thomas G. Head of Technical Resources Planning Higher Education ### "Smarthub, a major step forward for asset and booking management within HE." 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 March 1, 2024 A steep learning curve, once hurdled unlocks a powerful and impressive assert management tool. Customer support fixes bugs and are always receptive of new ideas and feature requests. Pros Smarthub provides a comprehensive selection of tools and functionality to meet the needs of any asset manager. Recent updates to improve user UI have enhanced experience and allowed a greater level of customisation to the service. Cons With its wide breath of functionality, some sections are underdeveloped and require further fine tuning. Recent addition of Power Bi integration has improved reporting for asset management, but reporting functionality needs to be expanded to include system wide reports. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 5, 2024 Hi Tom! Many thanks for the kind words, our team always work hard to improve Smarthub using feedback from our client base so I will pass on your comments! All the best, The Siso Team SE Stephen E. AV Technical Specialist Education Management ### "UCL's experiance" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 1, 2024 It does what it says on the tin but UCL doesn't really use it to its full potential Pros UCL uses the Smarthub admin tool not student facing. We use it to track our staff members so that we can respond to callouts quickly and efficiently. The tracking tool allows us to do this Cons Smarthub can be a little clunky. you are not always sure that the action you have just made has working or not (mobile tracking is the key feature). Some asspects like asset set-up requires to many different steps to achieve, such as time availablility fixed location. Reasons for choosing Smarthub It did exactly what we need to do. The cost was competitive. The team were (still are) great to work with. Ideas put forward Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 5, 2024 Hi Stephen, We're glad UCL have had a positive experience with Smarthub! Thank you for the feedback! All the best, The Siso Team MM Maya M. Technician Higher Education ### "Useful system for equipment booking " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 March 1, 2024 Siso has been a beneficial asset to our team, as it fulfils all our requirements such as equipment booking, room booking, recording training, risk assessments, and much more. The team at Siso are always accessible and ready to help with any problems or queries. They are proactive, prompt, and efficient in resolving any issues that arise. Pros One of the best features of Siso is that it allows us to manage our equipment and link it to the required training. This ensures that only those students who have completed the necessary training can book the equipment, which is a very useful tool for managing our resources. Tracking and maintaining records for health and safety purposes has been made easier with Siso. Cons Navigating Siso's dropdown menu can be challenging due to the similarity of many categories, which makes it difficult to locate the required item while doing site administration. Additionally, the mobile website could be more user-friendly as students often use their phones to book equipment and complete risk assessments. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 7, 2024 Hi Maya, Thank you very much for leaving us a review! We're thrilled that Smarthub has improved your equipment and room booking processes! Many Thanks, The Siso Team AH Andrew H. Technician Education Management ### "Essential for Effective Course Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 1, 2024 Pros It has drawn together so many of the separate systems that have been necessary for being able to deliver the courses and has increased turnover, accountability as well as portfolio management. Cons Some of the users were very resistant to change in old methods but this was overcome through perseverance and training. Switched from [Almabase](https://www.capterra.com/p/133653/Almabase/) Clunky control, not secure enough and didn't do everything needed. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 5, 2024 Hi Andrew, Thank you for the kind words! We're happy that you've been able to consolidate a lot of your existing systems for a more cohesive workspace. All the best, The Siso Team PC Peter C. Senior Technician Higher Education ### "A critical part of our operation" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 2/10 March 1, 2024 Pros Smarthub’s features regarding room and asset booking, approvals, and training is key for the technical operation at Birmingham City University. Cons Mobile support is lacking for students. The system is feature rich but often requires a lot of time to get up to speed. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 5, 2024 Hi Peter, Thank you for the helpful feedback! We're glad that Smarthub has been able to assist Birmingham City University in its room and asset booking, approvals and training. Warm Regards, Vince CC Chris C. Technical manager Entertainment ### "Legacy software struggling to keep up " 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 March 1, 2024 Pros It does combine a lot of features that would otherwise require several software packages Cons It's clunky and unintuitive to administer as well as for end users. In a world of modern single page apps, Smarthub is struggling to keep up with the usability and speed of modern Web technologies. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 5, 2024 Hi Chris, I'm sorry your experience with Smarthub has not been favourable. Our team are always striving to improve our product and keep up with modern web technologies, we offer a vast, feature rich system so these changes can sometimes take time to implement. We appreciate the feedback and are glad that Smarthub has been able to consolidate some of your software packages. Many thanks, The Siso Team GM Gary M. Kit Store Manager Higher Education ### "Ravensbourne Kit Store Smart Hub Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 1, 2024 Very positive, have been using for 10+ years now without too many problems that couldn't be resolved. Pros Great way to manage resources. Fantastic for maintenance. Cons Can be quite slow at times to load up certain pages. Alternatives considered [farmerswife](https://www.capterra.com/p/160525/farmerswife/) Reasons for choosing Smarthub Better functionality for front end users. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 5, 2024 Hi Gary, We're thrilled that Smarthub has helped Ravensbourne manage their resources and maintenance. Many thanks for sticking with us for so long! All the best, The Siso Team DL Daniel L. Stores Technician Education Management ### "An all encompassing and positive slow burner" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 March 1, 2024 Pros The overall management of equipment and space bookings has made a dramatic and positive effect on workflow and resource management. The learning curve was steady and we've since found all the necessary techniques and processes to make the job easier and time-effective. Cons Early versions of the software took some time to tailor to our needs and certain features needed some adjustment to fit into our current workflow and stlye. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 5, 2024 Hi Daniel, We're so glad Smarthub has had such a positive effect on your organisations management! We have some exciting updates on the horizon which we hope will benefit our clients further! All the best, The Siso Team LM Lou M. Technician Photography ### "Edinburgh Napier - Photography" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 March 1, 2024 Since the support services I haven't had an issue with SISO, anything I have faced has been resolved quickly and easily. The recent update has brought any suggestions I would have had to reality. Pros The organisation it has given my job. Everything is tracked and seamless with my work flow now. I have immediate access to the assets, their current software and where they have been. My annual reports have gotten far easier as it is simply an export now than weeks of paperwork. Cons The initial start up was a massive take on, at that point I was not made aware of the support services though. It can be a learning curve for staff and students to get to grips with due to the amount on offer Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 5, 2024 Hi Lou, We're over the moon that Smarthub has brought some order to your day-to-day workflow! This is what we always work towards with each update. Warm Regards, The Siso Team Popular comparisons [MaintainX vs Smarthub](https://www.capterra.com/compare/179296-10005969/GetMaintainx-vs-Smarthub)[Limble vs Smarthub](https://www.capterra.com/compare/162600-10005969/Limble-CMMS-vs-Smarthub) [Fracttal One vs Smarthub](https://www.capterra.com/compare/159911-10005969/Fracttal-vs-Smarthub)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)