# omniCustomers Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about omniCustomers Software - reviews, pricing plans, popular comparisons to other CRM products and more. Source: https://www.capterra.com/p/10006088/omniCustomers/reviews --- # omniCustomers Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) omniCustomers ## What is omniCustomers? Engage your customer at every step of their journey! Omnibasis Customer Management 360° is everything you need to organize, track, and manage your leads and customers with no monthly fees. omniCustomers gives you everything you need to build relationships with your customers omniCustomers is Omnibasis's enterprise software as a service that enables businesses and professionals, large and small, to manage a full featured customer journey. ## What is omniCustomers used for? [CRM](https://www.capterra.com/customer-relationship-management-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $0.01 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for omniCustomers?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://omnibasis.com/&name=omniCustomers) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### omniCustomers 5.0 (2) VS. [4.7 (462)](https://www.capterra.com/p/245800/Monday-CRM/reviews/) Starting Price $0.01 Usage Based Starting Price $12 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (2) Ease Of Use 4.7 (462) Value For Money 5.0 (2) Value For Money 4.5 (401) Customer Service 5.0 (2) Customer Service 4.6 (384) ## omniCustomers alternatives [4.2 (1,307)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.3 (6,977)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars Highest Rated [4.7 (731)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.4 (18,784)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars ## FAQs about omniCustomers Overview ### What company size and specific industries is omniCustomers built for? omniCustomers is designed for small to mid-sized businesses that need a customer management and sales platform to organize customer relationships and support business growth. The vendor description does not name specific industries, so it appears suited to general business use across a range of sectors. Features and Usability ### What are the key features of omniCustomers? omniCustomers offers contact management and a contact database, plus lead capture, lead qualification, and lead management for sales tracking. It also includes campaign management, email marketing, workflow management, reporting and analytics, forecasting, task management, calendar sync, document storage, and third-party integrations. Integrations ### Which third-party tools and platforms does omniCustomers integrate with? omniCustomers integrates with omniPass, plus related omni platform tools including omniAuctions, omniBilling, omniBookings, omniBooks, omniChain, omniCommerce, omniExchange, omniForms, and omniLoyalty. The catalog also lists omniMarketer, omniMarketplace, omniOrders, omniSign, omniSite, omniTrust, and omniVerify, covering payments, commerce, bookings, forms, and identity. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does omniCustomers offer? omniCustomers provides in person training, live online sessions, webinars, documentation, and videos. These formats support guided instruction, live remote training, group presentations, written reference material, and self-paced viewing for teams that need help getting started with the product. Getting Started and Support ### What customer support options does omniCustomers offer? omniCustomers provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. No reviewer feedback about support is available in the catalog data, so user experience with response speed, helpfulness, or common issues is not documented here. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Dashboard 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities Contact Management 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Email Management 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps Interaction Tracking 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Track interaction history by documenting conversations for contacts Lead Capture 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Automatically identify and save contact information of potential customers Lead Management 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Store information about leads or contacts and track, manage and nurture them throughout the sales process omniCustomers 33 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Track and manage schedules and meetings via an integrated calendar Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Manage, organize, and store contact information Customize data fields to support various needs and use cases Alter the layout and content of reports Import and export data to and from software applications Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Pre-made examples and templates for emails Form predictions based on past and present data/trends Track interaction history by documenting conversations for contacts Automatically identify and save contact information of potential customers Manage the process of attracting and converting business prospects into leads Store information about leads or contacts and track, manage and nurture them throughout the sales process Score a lead on their quality or likelihood to buy based on certain behaviors Automate workflows and trigger campaigns based on customer actions Access software remotely via mobile devices Generate quotes or estimates for customers Log and store the source of contacts/leads Timed notification for any upcoming task, deadline, appointment, or activity View and track pertinent metrics to find patterns and gain insights from data Pipeline view and tracking lead status Reports specific to sales analysis for trends and strategies Group leads or contacts based on their specific characteristics Create, manage and track all task activities and progression Organize customer data and accounts by user or geography Set up connections to third-party platforms to improve business processes Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 5.0 (2) 5.0 Based on 2 reviews ## Pricing Value for money 5.0 (2) Free Trial Free Version Basic $0.01 Usage Based, Value for money 5.0 (2) 5.0 Based on 2 reviews ## Integrations [ omniBilling](https://www.capterra.com/p/10006101/omniBilling/)[ omniBookings](https://www.capterra.com/p/10006080/omniBookings/)[ omniBooks](https://www.capterra.com/p/10006069/omniBooks/)[ omniCommerce](https://www.capterra.com/p/10006090/omniCommerce/)[ omniForms](https://www.capterra.com/p/10006071/omniForms/)[ omniMarketer](https://www.capterra.com/p/10006095/omniMarketer/)[ omniPass](https://www.capterra.com/p/10006091/omniPass/)[ omniSign](https://www.capterra.com/p/10006082/omniSign/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (2) 5.0 Based on 2 reviews ## User reviews Overall rating 5.0 Based on 2 reviews Filter by rating 5(2) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent DK Dori K. Managing Partner Hospitality ### "Full featured CRM that meet our business needs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 20, 2023 Pros We use almost every feature of omniCustomers and it is fully integrated into our property management company. Cons None that we found, Omnibasis is there to support us with any feature request. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Cost and integration benefits Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JH Jen H. Operations manager Real Estate ### "All customer journeys are captured" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 11, 2023 Pros Every time we touch customer we have a good record with no extra effort Cons Lots of features to customize with help of tutorials Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.