# Sprinklr Service Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Sprinklr Service Software - reviews, pricing plans, popular comparisons to other Live Chat products and more.

Source: https://www.capterra.com/p/10006279/Sprinklr-Service

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# 

 Sprinklr Service Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on February 14, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Sprinklr Service

## What is Sprinklr Service?

Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution. Enables customers to interact with your brand Empowers agents with unified/360 customer view Provides meaningful and actionable insights to supervisors Helps leaders uncover opportunities for growth

## What is Sprinklr Service used for?

[Call Center](https://www.capterra.com/call-center-software/)[Chatbot](https://www.capterra.com/chatbot-software/)[IVR](https://www.capterra.com/ivr-software/)

Top alternative

Featured

Overall rating

Based on 2 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$249

Per Month

Free trial  
available

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Do you work for Sprinklr Service?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.sprinklr.com&name=Sprinklr Service)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Sprinklr Service

5.0 (2)

VS.

[4.5 (4,451)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/)

Starting Price

$249

Per Month

Starting Price

$20

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.0 (2)

Ease Of Use

4.4 (4,352)

Value For Money

5.0 (2)

Value For Money

4.3 (3,488)

Customer Service

4.5 (2)

Customer Service

4.4 (3,496)

## Sprinklr Service alternatives

Highest Rated

[4.7 (24,035)](https://www.capterra.com/p/135003/Slack/reviews/)

Starting price

$8.75

Per User, Per Month

[4.5 (3,407)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

Starting price

$19.00

Per User, Per Month

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

[4.7 (907)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/)

Starting price

$14.99

Per User, Per Month

## Pricing

Value for money

5.0 (2)

Free Trial

Sprinklr Service Self-Serve (Monthly)

$249.00

Per Month

It includes:

-   15+ channels including email, voice, social media, review sites
-   Omnichannel inbox
-   Ticket forms and views
-   AI chatbots
-   Knowledge base
-   Ticketing and skill-based routing automation
-   Guided paths
-   Canned responses and quick actions
-   SLA and business hours
-   Apps and integrations
-   APIs and webhooks
-   5+ curated reports
-   Persona-specific dashboards

Value for money

5.0 (2)

5.0

Based on 2 reviews

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## Support, customer service and training options

Customer Service

4.5 (2)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.5 (2)

4.5

Based on 2 reviews

## User reviews

Overall rating

5.0

Based on 2 reviews

Filter by rating

5(2)

4(0)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

HG

Holly G.

Social Media Manager

Think Tanks

### "Tough to start, good once you get going"

5.0

Overall Rating

5.0

5.0

Ease of Use

3.0

3.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

May 23, 2023

Customer service has been hit or miss over the years, but it seems to be improving.

Pros

Sprinklr is a top tier tool in the industry.

Cons

It takes time to set-up/deploy and there are too many ways to do the same thing.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

PB

Priya B.

HR Advisor

Entertainment

### "One stop shop"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

May 23, 2023

Pros

I like that one can find all kinds of services with them and specially the research products is what I am fan of

Cons

Too many things to pick and choose from. 😊

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

May 29, 2023

Hi Priya We're thrilled to hear that you are having a great experience with us. We are very happy to hear that you love Sprinklr's research products. If you have any suggestions or feedback for us, please don't hesitate to reach out. We're always looking for ways to improve and we value your input. Thank you again for taking the time to leave this review!

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