--- title: "Sprinklr Service Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Sprinklr Service Software - reviews, pricing plans, popular comparisons to other Live Chat products and more." source_url: "https://www.capterra.com/p/10006279/Sprinklr-Service/" page_type: "product" language: "en" publication_date: "2026-10-21" --- # Sprinklr Service Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on October 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Sprinklr Service ## What is Sprinklr Service? Sprinklr Service is an AI-native contact center platform built to deliver exceptional customer experiences across 30+ voice, social, and digital channels from one unified platform. Unlike modular or plugin-based tools, Sprinklr builds AI right into the foundation, so it can understand, analyze, and respond to conversations in real time across everything from X (formerly Twitter) and Instagram to email, chat, and voice. The result is a seamless, consistent brand experience for customers and a single, context-rich view of every interaction for agents, helping enterprises resolve issues faster and scale support without stitching together siloed point solutions. ## What is Sprinklr Service used for? [Call Center](https://www.capterra.com/call-center-software/)[Chatbot](https://www.capterra.com/chatbot-software/)[IVR](https://www.capterra.com/ivr-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Sprinklr Service?[Manage this product listing](https://www.g2.com/products/sprinklr-service/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Sprinklr Service 5.0 (2) VS. [4.5 (832)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting Price Contact vendor Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (2) Ease Of Use 4.1 (731) Value For Money 5.0 (2) Value For Money 4.2 (515) Customer Service 4.5 (2) Customer Service 4.3 (586) ## Sprinklr Service alternatives [Talkdesk](https://www.capterra.com/p/132852/Talkdesk/) [4.5 (734)](https://www.capterra.com/p/132852/Talkdesk/reviews/) Starting price $85.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/132852/Talkdesk/) [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) [4.3 (270)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/) Starting price $75.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/179417/Genesys-Cloud/) [Five9](https://www.capterra.com/p/132405/Five9/) [4.2 (487)](https://www.capterra.com/p/132405/Five9/reviews/) Starting price $159.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/132405/Five9/) [inconnect](https://www.capterra.com/p/164772/OmniChannel/) [4.0 (20)](https://www.capterra.com/p/164772/OmniChannel/reviews/) Starting price $1.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/164772/OmniChannel/) ## FAQs about Sprinklr Service Overview ### What company size and specific industries is Sprinklr Service built for? Sprinklr Service is designed for enterprise, large enterprise, very large enterprise, and Fortune 500 organizations. It is built for large companies that need customer service software suited to complex operations and high-volume support environments. Features and Usability ### What are the key features of Sprinklr Service? Sprinklr Service offers multi-channel communication, live chat, and real-time consumer-facing chat for customer interactions, plus chatbot, automated responses, and workflow automation. Core contact center features include IVR, automatic call distribution, call routing, queue management, call recording, call monitoring, and real-time monitoring, with integrations and an API for connected workflows. Integrations ### Which third-party tools and platforms does Sprinklr Service integrate with? Sprinklr Service connects natively to 123FormBuilder. Getting Started and Support ### What training and onboarding options does Sprinklr Service offer? Sprinklr Service provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation and videos offer self-paced reference and walkthroughs for learning product features and setup steps. Getting Started and Support ### What customer support options does Sprinklr Service offer? Sprinklr Service provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. No reviewer feedback on support experience is available here, so response speed, agent helpfulness, and common support frustrations cannot be assessed from the provided data. ## Features AI summary Based on 6,967 Live Chat reviews Capterra data shows that buyers of live chat software rank the following features as their top priorities: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**44%**) Sprinklr Service supports **Multi-Channel Communication**. However, it does not include **Chat/Messaging** or **Real-Time Notifications** among the top-rated features for this category. Instead, it offers **Real-time Consumer-facing Chat** (**43%**), which gives teams another way to manage live customer conversations. This mix can help businesses handle interactions across channels while providing teams with a direct option for customer chat. Agent Interface Agents can view and manage all customer requests and interactions. AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users API Application programming interface that allows for integration with other systems/databases Auto-Dialer System that automatically dials calls Automated Responses Automatic reply functionality for incoming messages Automatic Call Distribution Distribute/route/connect calls Sprinklr Service 31 features ### All Features - Agent Interface: Agents can view and manage all customer requests and interactions. - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - API: Application programming interface that allows for integration with other systems/databases - Auto-Dialer: System that automatically dials calls - Automated Responses: Automatic reply functionality for incoming messages - Automatic Call Distribution: Distribute/route/connect calls - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Support: Provide online support for your customers through live chat or help desk functionality - Employee Scheduling: Assign working shifts or tasks to employees based on their availability - For Call Centers: Designed for call centers - For Sales/Marketing: Used as a promotional or demonstration tool in sales and marketing presentations - Integrations: Ability for the product to integrate with software to view and utilize contact and account buyer intent data (i.e. CRM software, marketing automation software, account- based marketing software, etc.) - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Live Chat: Ability to chat online in real time - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Power Dialer: System automatically dials the next number on the contact list after the previous call ends - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Quality Management: Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transfers/Routing: Transfer queries and organize messages between agents - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows --- Get Advice We can help you find the software with the features you need. Features 5.0 (2) 5.0 Based on 2 reviews ## Pricing Value for money 5.0 (2) Sprinklr Service Enterprise Custom quote available It includes: - Access to 30+ social and digital channels - Unified contact center operations - Premium contact center intelligence - Premium Conversational AI and chatbots - Workforce and quality management - Community - Access to premium product implementation and onboarding - Access to professional digital transformation services - Access to premium training resources - Access to the Sprinklr Knowledge Base and Community - Omnichannel customer service with guaranteed SLAs - Dedicated customer success manager - In-depth social listening and AI-powered research with Sprinklr Insights - Social publishing and engagement with Sprinklr Social - Advanced campaign planning and content marketing with Sprinklr Marketing Value for money 5.0 (2) 5.0 Based on 2 reviews ## Integrations [ 123FormBuilder](https://www.capterra.com/p/122770/123ContactForm/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (2) 4.5 Based on 2 reviews ## User reviews Overall rating 5.0 Based on 2 reviews Filter by rating 5(2) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent HG Holly G. Social Media Manager Think Tanks ### "Tough to start, good once you get going" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 May 23, 2023 Customer service has been hit or miss over the years, but it seems to be improving. Pros Sprinklr is a top tier tool in the industry. Cons It takes time to set-up/deploy and there are too many ways to do the same thing. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. PB Priya B. HR Advisor Entertainment ### "One stop shop" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 23, 2023 Pros I like that one can find all kinds of services with them and specially the research products is what I am fan of Cons Too many things to pick and choose from. 😊 Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor May 29, 2023 Hi Priya We're thrilled to hear that you are having a great experience with us. We are very happy to hear that you love Sprinklr's research products. If you have any suggestions or feedback for us, please don't hesitate to reach out. We're always looking for ways to improve and we value your input. Thank you again for taking the time to leave this review! ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.