--- title: "HIPAA Link Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about HIPAA Link Software - reviews, pricing plans, popular comparisons to other Waitlist products and more." source_url: "https://www.capterra.com/p/10006529/HIPAA-Link/" page_type: "product" language: "en" --- # HIPAA Link Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 9, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) HIPAA Link ## What is HIPAA Link? HIPAA LINK Telehealth is the most advanced, browser-based telehealth platform where providers set up their own virtual waiting room link. With HIPAA LINK, you can brand your waiting room and manage your clients from an online queue. HIPAA LINK does not store or save any PHI shared through the application. Your connections are always private, secure, and HIPAA-compliant. HIPAA LINK utilizes the latest breakthrough technology in video, audio, and chat communications, offering the most robust and reliable video meetings ever. ## What is HIPAA Link used for? [Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/)[Mental Health](https://www.capterra.com/mental-health-software/)[Meeting](https://www.capterra.com/meeting-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $24.95 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for HIPAA Link?[Manage this product listing](https://www.g2.com/products/hipaa-link-telehealth/claim_requests/new?auto=true) ## HIPAA Link Overview Updated September 2026 AI summary HIPAA Link supports organizations of all sizes with digital waitlist and queue management, focusing on real-time alerts, notifications, and waiting time tracking. Designed for use across telemedicine, medical records, and conferencing settings, it enables self check-in and check-out, and delivers live updates for more efficient coordination. Deployment options include cloud, web-based, and desktop environments. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### HIPAA Link 0.0 VS. [### ClickMeeting](https://www.capterra.com/p/157063/ClickMeeting/) [4.5 (182)](https://www.capterra.com/p/157063/ClickMeeting/reviews/) Starting Price $24.95 Per User, Per Month Starting Price $32 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.5 (180) Value For Money 0.0 (0) Value For Money 4.4 (159) Customer Service 0.0 (0) Customer Service 4.5 (160) ## HIPAA Link alternatives Highest Rated [LiveWebinar](https://www.capterra.com/p/185599/LiveWebinar/) [4.7 (215)](https://www.capterra.com/p/185599/LiveWebinar/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/185599/LiveWebinar/) [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) [4.5 (11,159)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) Starting price $4.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/168668/Microsoft-Teams/) [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) [4.6 (14,682)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) [Webex Suite](https://www.capterra.com/p/237272/Webex/) [4.4 (7,413)](https://www.capterra.com/p/237272/Webex/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/237272/Webex/) ## FAQs about HIPAA Link Overview ### What company size and specific industries is HIPAA Link built for? HIPAA Link is designed for telehealth, telemental health, telemedicine, and teletherapy providers across all specialties. The vendor does not specify a company size, so it appears suited to organizations of any size operating in these healthcare and behavioral health service areas. Features and Usability ### What are the key features of HIPAA Link? HIPAA Link includes scheduling, video conferencing, and telemedicine features for virtual care sessions. It also offers access controls/permissions, HIPAA compliance, application encryption, and SSL security, along with real-time chat, file sharing, screen sharing, virtual waiting room, queue management, and self check-in/check-out. Pricing ### How much does it cost and what fees or limitations are included? HIPAA Link starts at $24.95 per user per month on the Provider (Monthly) plan. The Provider (Annual) plan costs $239.58 per user per year and includes 20% off. A free version and free trial are available, and seats are assigned to individual providers. Integrations ### Which third-party tools and platforms does HIPAA Link integrate with? HIPAA Link connects natively to over 30 integrations across scheduling, email, and practice management tools. Catalog integrations include Calendly, Gmail, CalendarHero, Chili Piper, Appointy, Bookafy, Bookeo, BookingTimes, Booksy Biz, DoctorConnect, Klara, Housecall Pro, HoneyBook, Health Cloud, and Advanced Data Systems. Getting Started and Support ### What training and onboarding options does HIPAA Link offer? HIPAA Link provides live online sessions, documentation, and videos to help teams get started. Live online sessions support guided setup, documentation offers written reference material, and videos provide visual walkthroughs for learning features and reviewing steps at any time. Getting Started and Support ### What customer support options does HIPAA Link offer? HIPAA Link provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Support is available through several channels for users who need quick answers or direct assistance. No reviewer feedback on support quality is available in the catalog data. ## Features AI summary Based on 164 Waitlist reviews Capterra reviewers highlight these as the features buyers care about most when choosing waitlist software: - **Real-Time Data** (**54%** of reviewers rated this feature as critical) - **Waitlist Status Tracking** (**59%**) - **Online Booking** (**66%**) HIPAA Link supports **Real-Time Data**. However, it does not include **Waitlist Status Tracking** or **Online Booking**. Instead, it offers **Self Check-In/Check-Out** (**39%**), which gives teams another way to manage patient flow and front-desk activity. These features can help businesses keep information current, reduce manual intake steps, and provide teams with a clearer view of arrivals and queue activity. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Attendee Management Process of managing, tracking, and communicating with individuals who are registered to attend an event Audio Calls Ability to make voice calls within the system HIPAA Link 50 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Attendee Management: Process of managing, tracking, and communicating with individuals who are registered to attend an event - Audio Calls: Ability to make voice calls within the system - Auto Framing: Detect speech to highlight frame subjects - Availability Indicator: Indication whether a resource is available or protected from allocation - Brand Management: The process of developing, monitoring, and maintaining the brand value, reputation, and awareness across the target audience. - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Compliance: Implements policies and controls to help the organization meet various compliance certifications and standards, such as SOC 1, SOC 2, SSAE 18, ISO 27001, HIPAA and PCI DSS. - Customizable Branding: Add customized logos and colors to align with company branding - Desktop/Browser Sharing: Share screens of either your computer's desktop or your browser tab with another computer - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Transfer: Move files across different systems or networks - HD Audio/Video: High-definition audio and/or video capabilities - HIPAA Compliance: Ensures that nutrition/dietician practice operations adhere to and meet HIPAA regulations, to protect, audit, and secure sensitive data - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Host Controls: Provide special privileges to hosts and presenters to control audience actions, such as putting someone on mute, etc. - Live Chat: Ability to chat online in real time - Lock Meetings: Password-protect and/or stop new participants from joining online meetings - Meeting Notes: Create and share notes/annotations taken during meetings - Mobile Access: Access software remotely via mobile devices - Multi-Participant Screen Sharing: Allow several participants to share screens simultaneously - Notes: Allows users to take notes during or after the call for future reference. - One-to-One Messaging: Send personal messages to clients or attendees - Private Chat: Send messages to selected individual(s) from the entire audience - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real Time Screen Sharing: Share your screen with a third party to enable them to see what changes/actions are being performed as they happen - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Scheduling: Plan availability and assign specific time slots for tasks and resources - Screen Sharing: Digitally share screen view with others - Self Check-In/Check-Out: Check-in and out via a mobile device or kiosk - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Telecommunications: Utilizes telecommunications technology to provide providers and patients with two-way communication. - Telemedicine: Meet with patients remotely - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Two Way Audio & Video: Presenter can see and hear participants and vice versa. - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - User Profiles: Profiles of users providing basic information - Video Conferencing: Connect with meeting participants remotely over video - Video Layouts/Views: Select how video calls/meetings are shown on a screen (e.g. tiled, spotlight, sidebar) - Video Support: Supports various video file formats - Virtual Backgrounds: Upload or use pre-set virtual backgrounds during video meetings - Virtual Waiting Room: Monitor wait time and abandonment for incoming requests that have not been routed - Waiting Time Tracking: Estimated waiting time in the queue - Whiteboard: Allows multiple users to simultaneously annotate on a digital whiteboard --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/10006529/HIPAA-Link/pricing/) Provider (Monthly) $24.95 Per User,Per Month It includes: - Personal Room URL - Real-Time Client Queue - Custom Waiting Room - 1:1 or Group Sessions - Blur/Virtual Background - Accept Payments via Stripe - Built-In EMDR Tools - Meeting Tools - Session Timer/Clock - Session Notes - Private/Group Messaging - Secure File Share - Signed BAA Agreement - 24/7 Live Customer Support Provider (Annual) $239.58 Per User,Per Year It includes: - Personal Room URL - Real-Time Client Queue - Custom Waiting Room - 1:1 or Group Sessions - Blur/Virtual Background - Accept Payments via Stripe - Built-In EMDR Tools - Meeting Tools - Session Timer/Clock - Session Notes - Private/Group Messaging - Secure File Share - Signed BAA Agreement - 24/7 Live Customer Support Free Trial $0.00 ## Integrations [ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Calendly](https://www.capterra.com/p/148036/Calendly/)[ SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)[ Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ iCloud](https://www.capterra.com/p/204717/iCloud/)[ SimplyBook.me](https://www.capterra.com/p/140086/Simplybook-me/)[ 7shifts](https://www.capterra.com/p/123038/7shifts-Restaurant-Scheduling/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.