# Yunique Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Yunique Software - reviews, pricing plans, popular comparisons to other Customer Communications Management products and more. Source: https://www.capterra.com/p/10006554/Yunique --- # Yunique Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on May 10, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Yunique ## What is Yunique? Cloud-based solution that lets businesses connect with customers across multiple channels, manage contact details and generate reports. ## What is Yunique used for? [Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price R$773 Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Yunique?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.opens.com.br&name=Yunique) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Yunique 5.0 (1) VS. [4.7 (30)](https://www.capterra.com/p/10031687/Text/#reviews) Starting Price R$773 Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.7 (30) Value For Money 5.0 (1) Value For Money 4.4 (29) Customer Service 5.0 (1) Customer Service 4.7 (30) ## Yunique alternatives [4.5 (1,134)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars Highest Rated [4.7 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Zenvia Customer Cloud](https://www.capterra.com/p/265368/Zenvia-Conversion/) [4.1 (359)](https://www.capterra.com/p/265368/Zenvia-Conversion/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 77% of reviewers rated it above 4 stars ## FAQs about Yunique Features and Usability ### What are the key features of Yunique? Yunique offers multi-channel communication, live chat, chat, messaging, and chatbot tools for customer interactions. It also includes call recording, transfers/routing, customer history, feedback management, surveys/polls, configurable workflow, access controls/permissions, alerts/notifications, and real-time analytics, reporting, and visual dashboards for tracking service activity. Integrations ### Which third-party tools and platforms does Yunique integrate with? Yunique integrates with 10 third-party tools and platforms, including HubSpot CRM, HubSpot Service Hub, Jira, RD Station, PipeRun, Nectar CRM, Freshservice, Desk Manager, Movidesk, Superlogica, and Ubots. Its catalog spans CRM, service desk, marketing automation, and support tools for connected business workflows. Talk to an expert ### More questions? Ask our experts Getting Started and Support ### What training and onboarding options does Yunique offer? Yunique offers live online sessions, documentation, and videos to help teams get started. Live online sessions support guided setup and questions in real time, documentation provides written reference material, and videos offer self-paced walkthroughs for learning features and reviewing steps as needed. Getting Started and Support ### What customer support options does Yunique offer? Yunique provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. Support coverage is listed across these channels, but no reviewer feedback is available here to describe response times, helpfulness, or common support frustrations. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. API 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases Chatbot 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important AI-based platform which conducts a conversation via auditory or textual methods Configurable Workflow 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Configure existing workflows to meet your organization's needs Live Chat 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Ability to chat online in real time Multi-Channel Communication 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Reporting/Analytics 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Yunique 40 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Record the audio of phone conversations for quality assurance purposes Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Provides a channel for team members to share AI models, media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Configure existing workflows to meet your organization's needs Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Access previous interactions or concerns to maintain customer relationships Assembly of graphs and charts for visualizing and tracking statistics/metrics Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Group messaging lets multiple people carry on a group conversation Track interaction history by documenting conversations for contacts Ability to chat online in real time Access software remotely via mobile devices Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Generate personalized communications upon request to meet customer needs Send personal messages to clients or attendees A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Adjust communications based on previous interactions or personal preferences Analyze and gain insights into data in real-time Send and receive messages in real-time via an online communication channel Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Search and filter data across systems to locate required information by entering keywords or certain criteria Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Set up connections to third-party platforms to improve business processes Transfer queries and organize messages between agents Interact with data visualization elements, such as charts and graphs, to drill down into data Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Basic R$773.00 Per Month Value for money 5.0 (1) 5.0 Based on 1 reviews ## Integrations [ Jira](https://www.capterra.com/p/19319/JIRA/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Freshservice](https://www.capterra.com/p/132997/Freshservice/)[ HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/)[ Desk Manager](https://www.capterra.com/p/173025/Help-Desk-Software/)[ RD Station](https://www.capterra.com/p/180098/RD-Station/)[ PipeRun](https://www.capterra.com/p/191615/PipeRun/)[ Movidesk](https://www.capterra.com/p/192413/Movidesk/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AN Anonymous User Fundador Facilities Services ### "Superou as expectativas" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 1, 2023 Pros A implantação foi um processo tranquilo e muito esclarecedor, ajudou demais no entendimento sobre como melhorar a experiência do meu cliente. Cons Apenas as dificuldades técnicas de operadora, pois é um serviço a parte e as vezes atrapalha. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.