# Emojot Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Emojot Software - reviews, pricing plans, popular comparisons to other Customer Experience products and more. Source: https://www.capterra.com/p/10006565/Emojot --- # Emojot Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Emojot ## What is Emojot? Emojot's CXM offers emotion-based visual surveys for engaging customers and capturing their feelings efficiently. These omnichannel touchpoint sensors, with high response rates, can be deployed throughout customer journeys and customized to include NPS, CSAT & CES metrics. Brand alignment is possible, and the solution features real-time analytics and dynamic alerts for data-driven decision-making. This helps enhance customer satisfaction, reduce churn, and boost revenue. ## What is Emojot used for? [Customer Experience](https://www.capterra.com/customer-experience-software/)[Workflow Management](https://www.capterra.com/workflow-management-software/)[Data Analysis](https://www.capterra.com/data-analysis-software/) Top alternative Featured Overall rating Based on 20 user reviews Reviews sentiment Positive 95% Neutral 5% Negative 0% Starting price $50 Usage Based, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Emojot?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.emojot.com/&name=Emojot) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Emojot 4.7 (20) VS. [4.7 (1,755)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $50 Usage Based, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (20) Ease Of Use 4.6 (10,418) Value For Money 4.7 (19) Value For Money 4.6 (6,459) Customer Service 4.8 (20) Customer Service 4.7 (5,768) ## Emojot alternatives [4.3 (6,968)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.7 (946)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.4 (4,076)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.2 (986)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/10006565/Emojot/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Reporting/Analytics 4.8 (9) 66.67% of 9 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Data Visualization 4.8 (8) 62.50% of 8 reviewers that rated this feature as important or highly important Graphical representation of data Surveys & Feedback 4.7 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Gauge satisfaction and receive information for improvement and success Task Management 4.8 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Engagement Tracking 4.3 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Tracks metrics that provide insight into how a user interacts with any interface or product Progress Tracking 5.0 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Reporting on how each user, task or process has advanced since its initiation Emojot 181 features Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Software program that continuously adjusts its behavior based on observed data System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage the process of evaluating documents or requests submitted for approval Creation, administration, and evaluation of assessments or tests Use tools to engage with viewers (e.g., commenting, chat room, polling, and Q&A) A record of all activities within the system, including user access, changes made, etc. Verify the identity of users/devices to enable secure access Compare key metrics for the business against prominent players in the industry Monitor social media posts or web that mention a particular brand Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes Track and interpret campaign performance metrics Set campaign schedules by selecting start, pause, and end dates Ensure all emails are compliant with anti-spam guidelines, as required by the CAN-SPAM Act Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Identify customers at risk of migration and activate strategies to retain them Track the amount of clicks on individual products to measure campaign results Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Track activity of your competitors Track and report regulatory data to either internal management or external stakeholders Configure existing workflows to meet your organization's needs Manage, organize, and store contact information Automated identification of relevant content for future sharing and reposting Provide ongoing performance feedback to employees on a regular basis, rather than giving feedback at designated times Integration with third-party CRM systems Encourage your customers to promote your company by providing materials, tools, and reward programs Track customer complaints from initiation through resolution A collection of customer information such as contact details, demographics, previous interactions, etc. Initiate interactions with customers by proactively starting conversations or providing informational content Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Access previous interactions or concerns to maintain customer relationships Visualize and analyze customer experience across all touchpoints and channels Store and organize information about customers and previous interactions Process of dividing customers into groups based on common characteristics Tool to send questionnaires to customers to gauge feedback Add customized logos and colors to align with company branding Create unique call-to-actions to drive clicks (buttons, banners, graphics, etc.) Alter the layout and content of dashboards Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Tailored or customizable questions for more targeted and relevant data collection Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Creation and customization of dashboards Import, collect, and capture data from multiple sources Connect to big data sources Discover and connect variety of data sources to the application for analysis Automatically retrieve and pull information from documents, websites, images, data sets, and other sources Import and export data to and from software applications Track the management and flow of data throughout the organization Move from one database to another, or upgrade the version of database software being used Manage and store data in a database Graphical representation of data Supports common databases such as MySQL and Oracle Store, manage, and track all electronic documents in a centralized location Assemble applications and processes by dragging over and arranging pre-built components Send automated marketing emails based on user actions over a predetermined period Content that alters based on the user's behavior, preferences, and interests, providing a personalized experience Plan, execute, and analyze email marketing campaigns Manage, store and organize emails within the system or via third-party apps Reminders sent via email Pre-made examples and templates for emails Track delivered, received, and opened emails Electronic storage of staff/employee contact information and job status in a centralized repository Access names, contact information, and roles of employees in a centralized repository Process of familiarizing new employees with the company, their position, and responsibilities Centralized storage for employee data, records, and performance metrics Tracks metrics that provide insight into how a user interacts with any interface or product Predefined actions automatically performed on the occurance of specific events Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Form predictions based on past and present data/trends Store, manage and track all forms in a centralized location Games or game-like elements to track progress and reward accomplishments Ensure compliance with the General Data Protection Regulation protocols Use AI to generate content in the form of text, images, videos, etc. Create, design and modify the flow and processes of tasks in a project Track the usage of certain hashtags Calculate a company, client account or person's health via a scoring system Add, edit, and manipulate HTML code directly Scan and validate an ID barcode Store and manage images Document completed by employee to assist with career and personal development to reach short term and long term goals Identify and respond to unexpected problems or failures (ie. "negative events") Monitor and collect information from social media based on specific keywords Create landing pages or online forms designed to capture new leads and prospects Automatically identify and save contact information of potential customers Manage contacts across multiple mailing lists Collect and maintain structured information that describes data or content Access software remotely via mobile devices Optimize content to ensure it is easily accessible for mobile users Observe and track the demand, usage, progress or quality of a system, product, or user Manage and post content across multiple social media accounts and platforms simultaneously Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Collect information from multiple sources Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Coordinate marketing efforts across channels (email, landing pages, social media, etc.) Manage and support multiple languages Manage and support multiple locations Allows users to manage data from a number of sources Process and analyze human language in text or audio form Ability to interact with the application using human languages such as English Identify, track, and respond to negative feedback Drag and drop/visual interfaces that allow non-tech users to build without writing code Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels Closing out contracts by reviewing contract/project completion, finalizing payments, and ensuring terms and compliance as been achieved Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Create, fill out, and send performance reviews to individual employees Adjust communications based on previous interactions or personal preferences Manage the pre-registration process Predict future data based on historical data sets Preview materials before finalizing projects Arrange tasks based on the level of priority or urgency Reporting on how each user, task or process has advanced since its initiation Create, manage, or update project workflows. Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group Pre-written repository of questions that can be reused within a course or for assessment or interviews Process of choosing individuals who will assess and provide feedback on an employee's performance during a performance appraisal Ratings/Reviews Analyze and gain insights into data in real-time Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Planning and managing of resources and procedures to mitigate the impact of events and incidents Automatically monitor and receive alerts for any new online reviews Allows businesses to request reviews from their customers Share internal and external reviews on social media platforms Set & manage permission levels based on user roles and restrict access to only authorized individuals Plan daily routes to optimize employee scheduling and provide directions Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. Search and filter data across systems to locate required information by entering keywords or certain criteria Securely stores data to prevent data loss or breaches An individual's evaluation of his or her own strengths, weaknesses, and skills Check-in and out via a mobile device or kiosk Online portal through which end users can access the system, manage tasks, or obtain information Generate reports on your own without IT involvement Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Observe employees over a period of time to gain an understanding of their abilities to perform certain tasks Send messages via SMS Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Track activity on sites such as Facebook, Twitter, Instagram, etc. Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Add or remove subscribers from mailing lists Allow customers/users to submit support queries and service requests Track the status of support tickets/escalations as they move through the service queue Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, manage and track all task activities and progression Create, save, and re-purpose templates for emails, forms, etc. Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Addition of necessary external data, applications, tools, or features Set up connections to third-party platforms to improve business processes Track employee/learner's progression through training programs Review data from past periods to reveal recurring tendencies and predict future performance Track and interpret metrics on the usage of company resources Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Profiles of users providing basic information Track visitors and purpose of visits Interact with data visualization elements, such as charts and graphs, to drill down into data Process of visually navigating data and applying analytics to detect patterns, gain insight, and answer specific business queries. An extended application or connector that enables users to perform additional services with their current set of tools Control and manage access to wireless networks Alter the default workflow to meet your organization's needs Create, design and manage workflows for repetitive tasks What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface Get Advice We can help you find the software with the features you need. Features 4.8 (20) 4.8 Based on 20 reviews ## Pricing Value for money 4.7 (19) Basic $50.00 Usage Based,Per Month Value for money 4.7 (19) 4.7 Based on 19 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (20) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (20) 4.8 Based on 20 reviews ## User reviews Overall rating 4.7 Based on 20 reviews Filter by rating 5(15) 4(4) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent IH Indeera H. Senior Manager - IT Hospital & Health Care ### "Streamlining Patient Feedback with Emojot" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 4, 2024 We recently implemented Emojot's NPS ticketing system to streamline patient feedback management, and it has exceeded our expectations. The platform’s intuitive design makes it easy to capture, analyze, and act on Net Promoter Score (NPS) feedback, allowing our team to promptly address patient concerns and enhance overall service quality. Emojot’s analytics provide valuable insights into patient satisfaction trends, and the automated ticketing workflow ensures that no feedback slips through the cracks. The system has proven invaluable for maintaining high standards in patient care and service improvement. Pros Emojot’s NPS ticketing system has a user-friendly interface and provides real-time analytics that make it easy to manage patient feedback efficiently. Cons One area for improvement is the customization options within the analytics dashboard or integrate third-party tools would enhance the platform's utility for specific organizational needs. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SC Sumudu C. Senior manager Banking ### "Great service " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 21, 2024 As above . I am quite disappointed with this survey app - not with Emojot Pros They are time bound, software is userfriendly and super after sake service by a team of customer friendly ppl Cons Nothing.but this Csat app is what is exasperating . Its a pity that this survey is not user friendly. I am disappointed Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MA Meenu A. Executive Retail ### "Experience with the Emojot" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 18, 2024 100% satisfied with the dashboard and the customer care of Emojot Pros Very easy to use and very convenient. \[sensitive content hidden\] and his team very supportive and great to collab with you all Cons Nothing major to mention overall i am really like every facility Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SB Sanjeewa B. Head Group HRS Apparel & Fashion ### "Head of Group HRS" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 September 18, 2024 Great, it's gives multiple options in one questionnaire similarly able to get rating of service partners as well. Pros User friendly feedback system. able to ass many questions & get answers as how you want. Easily manage for any person Cons Some petty alternation even on cost. Since users are unable to finalized all at once before experience, it would be great, that small alternation done at FOC Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KK Karan K. Marketing coordinator Financial Services ### "Great support" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 5, 2024 Overall it has been a good experience. Amazing customer support. Pros Quick to support and they are always available to resolve your issue. Good platform with relatively easy to use. Cons More platform to be included in the enjoy to track. Reasons for choosing Emojot They we’re competitive and willing to work with clients Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RW Ruvangi W. Manager - Projects Apparel & Fashion ### "Great Experience with Emojot" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 5, 2024 Overall, the experience with Emojot was positive. Emojot was a fresh change from traditional survey methods. Pros The platform was easy to use and the emojis helped our customers convey their feedback quickly. Also, the Emojot team is very supportive. Cons It would have been nice to have more flexibility in adjusting the platform to better fit specific preferences. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KK Kamindu K. Senior Manager - Group HR Apparel & Fashion ### "Senior Manager - Group HR" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 5, 2024 It’s truly remarkable how this is enabling us to configure additional workflows and surveys with greater efficiency Pros With user-friendly interfaces, enhanced configurability, and an integrated SMS service, this solution offers seamless functionality and flexibility Cons Need to enhance the complexity of our dashboards while ensuring they remain intuitive and visually engaging Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AL Anjuna L. Manager Accounting ### "Super friendly platform " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 1, 2023 Highly satisfactory Pros It's a very user friendly platform...can be acceible at anytime with any device... Cons Exceptional client service,Super user friendly platform.. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AS Avishi S. Social Media Executive Retail ### "Emojot use for customer research" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 4, 2023 Highly satisfied and has allowed the team to keep track of customer online experience in an easy way. Pros It is a very 'easy to use' platform that helps to analyse customer experience in a simple, but effective manner. Cons When the graphs are downloaded, the downloaded image isn't user friendly when making presentations. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AH Asanka H. Assistant Manager - HR Health, Wellness and Fitness ### "I used emojot to collect feedbacks from employees who have eligible for annual increments. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 2, 2023 Performance Evaluation employee feedback system Pros Whole application was provided required details with user friendly data flow. Cons Totally satisfied with the provided facilities Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/10006565/Emojot/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)