--- title: "Emojot Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Emojot Software - reviews, pricing plans, popular comparisons to other Customer Experience products and more." source_url: "https://www.capterra.com/p/10006565/Emojot/" page_type: "product" language: "en" --- # Emojot Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Emojot ## What is Emojot? Emojot's CXM offers emotion-based visual surveys for engaging customers and capturing their feelings efficiently. These omnichannel touchpoint sensors, with high response rates, can be deployed throughout customer journeys and customized to include NPS, CSAT & CES metrics. Brand alignment is possible, and the solution features real-time analytics and dynamic alerts for data-driven decision-making. This helps enhance customer satisfaction, reduce churn, and boost revenue. ## What is Emojot used for? [Customer Experience](https://www.capterra.com/customer-experience-software/)[Workflow Management](https://www.capterra.com/workflow-management-software/)[Data Analysis](https://www.capterra.com/data-analysis-software/) Top alternative Featured Overall rating Based on 23 user reviews Reviews sentiment Positive 96% Neutral 4% Negative 0% Starting price $50 Usage Based, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Emojot?[Manage this product listing](https://www.g2.com/products/emojot-emojot/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Emojot 4.7 (23) VS. [4.6 (10,512)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) Starting Price $50 Usage Based, Per Month Starting Price $30 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (23) Ease Of Use 4.6 (10,499) Value For Money 4.7 (22) Value For Money 4.4 (6,536) Customer Service 4.8 (23) Customer Service 4.3 (5,845) ## Emojot alternatives Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.3 (6,999)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/10006565/Emojot/alternatives/) ## FAQs about Emojot Overview ### Which roles and teams benefit most from Emojot? Emojot is most used by HR leaders, marketing and communications teams, operations managers, and executives who need fast feedback and engagement insights. HR teams use it for employee listening and workplace improvements, while marketing, enrollment, hospitality, and project leaders track customer sentiment, service quality, and communication effectiveness. Answer based on 23 reviews Overview ### What company size and industries is Emojot built for? Emojot is built primarily for midsize businesses and enterprises, with 48% of reviewers from midsize companies and 39% from enterprises. It appears most common in Apparel & Fashion, which accounts for 26% of reviewers, followed by Hospital & Health Care and Information Technology and Services at 9% each. Answer based on 23 reviews Features and Usability ### What are the key features of Emojot? Emojot offers customer experience management, surveys and feedback, NPS survey structure, pulse surveys, and review management tools. It also includes sentiment analysis, real-time reporting, configurable workflows, role-based permissions, and integrations through API, CRM integration, and third-party integrations for collecting, routing, and analyzing feedback. Integrations ### Which third-party tools and platforms does Emojot integrate with? Emojot integrates with ezyVet and connects to third-party business systems used for daily operations. The catalog data provided here names ezyVet as the confirmed integration brand, making it the primary platform associated with Emojot’s integration support. Answer based on 4 reviews Getting Started and Support ### What training and onboarding options does Emojot offer? Emojot provides live online sessions, documentation, and videos for team training. Live online sessions support guided setup and instruction, documentation serves as written reference material, and videos offer self-paced learning for reviewing features and steps as needed. Answer based on 2 reviews Getting Started and Support ### What customer support options does Emojot offer? Emojot provides Email/Help Desk, FAQ/Forum, Knowledge Base, and Phone Support. Users describe the support team as responsive, helpful, and easy to approach, with quick answers to minor questions and strong technical guidance for customizations and implementation. A few note clear communication and reliable follow-up. Answer based on 6 reviews Ease of use ### Is Emojot easy to use? Emojot offers an easy-to-use feedback platform with a clear dashboard, simple survey setup, and accessible analytics. Customer experience teams, healthcare providers, and hospitality staff often find it quick to learn and practical for daily feedback management, though some teams want more advanced dashboard complexity without losing the intuitive interface. Answer based on 11 reviews ## Features AI summary Based on 3,764 Customer Experience reviews Capterra data shows that buyers of customer experience software rank the following features as their top priorities: - **Feedback Management** (**38%** of reviewers rated this feature as critical) - **Surveys & Feedback** (**46%**) - **Reporting/Analytics** (**43%**) Emojot supports all three features that reviewers rate most important: **Feedback Management**, **Surveys & Feedback**, and **Reporting/Analytics**. Combined, these capabilities help businesses collect customer input, track sentiment and response trends, and turn feedback into clearer decisions, allowing teams to improve customer experiences with better visibility and follow-through. Feedback Management 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Surveys & Feedback 4.7 (6) 50.00% of 6 reviewers that rated this feature as important or highly important Gauge satisfaction and receive information for improvement and success Reporting/Analytics 4.7 (12) 66.67% of 12 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Negative Feedback Management 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Identify, track, and respond to negative feedback Customizable Forms 4.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Customize contracts and forms to collect specific information Data Visualization 4.8 (9) 66.67% of 9 reviewers that rated this feature as important or highly important Graphical representation of data Emojot 184 features ### All Features - 360 Degree Feedback: Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager - A/B Testing: Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Assessment Management: Creation, administration, and evaluation of assessments or tests - Audience Engagement: Use tools to engage with viewers (e.g., commenting, chat room, polling, and Q&A) - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Authentication: Verify the identity of users/devices to enable secure access - Benchmarking: Compare key metrics for the business against prominent players in the industry - Brand Tracking: Monitor social media posts or web that mention a particular brand - Business Process Automation: Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Scheduling: Set campaign schedules by selecting start, pause, and end dates - CAN-SPAM Compliance: Ensure all emails are compliant with anti-spam guidelines, as required by the CAN-SPAM Act - Case Management: Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Churn Management: Identify customers at risk of migration and activate strategies to retain them - Click Tracking: Track the amount of clicks on individual products to measure campaign results - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Competency Management: Catalog, manage, and develop employee skill sets - Competitor Monitoring: Track activity of your competitors - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Configurable Workflow: Configure existing workflows to meet your organization's needs - Contact Management: Manage, organize, and store contact information - Content Discovery: Automated identification of relevant content for future sharing and reposting - Continuous Feedback: Provide ongoing performance feedback to employees on a regular basis, rather than giving feedback at designated times - CRM Integration: Integration with third-party CRM systems - Customer Advocacy: Encourage your customers to promote your company by providing materials, tools, and reward programs - Customer Complaint Tracking: Track customer complaints from initiation through resolution - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Engagement: Initiate interactions with customers by proactively starting conversations or providing informational content - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Journey Mapping: Visualize and analyze customer experience across all touchpoints and channels - Customer Management: Store and organize information about customers and previous interactions - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customer Surveys: Tool to send questionnaires to customers to gauge feedback - Customizable Branding: Add customized logos and colors to align with company branding - Customizable CTAs: Create unique call-to-actions to drive clicks (buttons, banners, graphics, etc.) - Customizable Dashboard: Alter the layout and content of dashboards - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Questions: Tailored or customizable questions for more targeted and relevant data collection - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Dashboard Creation: Creation and customization of dashboards - Data Capture and Transfer: Import, collect, and capture data from multiple sources - Data Connectors: Connect to big data sources - Data Discovery: Discover and connect variety of data sources to the application for analysis - Data Extraction: Automatically retrieve and pull information from documents, websites, images, data sets, and other sources - Data Import/Export: Import and export data to and from software applications - Data Mapping: Track the management and flow of data throughout the organization - Data Migration: Move from one database to another, or upgrade the version of database software being used - Data Storage Management: Manage and store data in a database - Data Visualization: Graphical representation of data - Database Support: Supports common databases such as MySQL and Oracle - Document Management: Store, manage, and track all electronic documents in a centralized location - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Drip Campaigns: Send automated marketing emails based on user actions over a predetermined period - Dynamic Content: Content that alters based on the user's behavior, preferences, and interests, providing a personalized experience - Email Campaign Management: Plan, execute, and analyze email marketing campaigns - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Reminders: Reminders sent via email - Email Templates: Pre-made examples and templates for emails - Email Tracking: Track delivered, received, and opened emails - Employee Database: Electronic storage of staff/employee contact information and job status in a centralized repository - Employee Directory: Access names, contact information, and roles of employees in a centralized repository - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Employee Onboarding: Process of familiarizing new employees with the company, their position, and responsibilities - Employee Profiles: Centralized storage for employee data, records, and performance metrics - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Forecasting: Form predictions based on past and present data/trends - Forms Management: Store, manage and track all forms in a centralized location - Gamification: Games or game-like elements to track progress and reward accomplishments - GDPR Compliance: Ensure compliance with the General Data Protection Regulation protocols - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Graphical Workflow Editor: Create, design and modify the flow and processes of tasks in a project - Hashtag Tracking: Track the usage of certain hashtags - Health Score: Calculate a company, client account or person's health via a scoring system - HTML Editor: Add, edit, and manipulate HTML code directly - ID Scanning: Scan and validate an ID barcode - Image Library: Store and manage images - Individual Development Plans: Document completed by employee to assist with career and personal development to reach short term and long term goals - Issue Management: Identify and respond to unexpected problems or failures (ie. "negative events") - Keyword Filtering: Monitor and collect information from social media based on specific keywords - Landing Pages/Web Forms: Create landing pages or online forms designed to capture new leads and prospects - Lead Capture: Automatically identify and save contact information of potential customers - List Management: Manage contacts across multiple mailing lists - Metadata Management: Collect and maintain structured information that describes data or content - Mobile Access: Access software remotely via mobile devices - Mobile Optimization: Optimize content to ensure it is easily accessible for mobile users - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Account Management: Manage and post content across multiple social media accounts and platforms simultaneously - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multi-Language: Manage and support multiple languages - Multi-Location: Manage and support multiple locations - Multiple Data Sources: Allows users to manage data from a number of sources - Natural Language Processing: Process and analyze human language in text or audio form - Natural Language Search: Ability to interact with the application using human languages such as English - Negative Feedback Management: Identify, track, and respond to negative feedback - No-Code: Drag and drop/visual interfaces that allow non-tech users to build without writing code - NPS Survey Structure: Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels - Offboarding: Closing out contracts by reviewing contract/project completion, finalizing payments, and ensuring terms and compliance as been achieved - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Performance Review Management: Create, fill out, and send performance reviews to individual employees - Personalization: Adjust communications based on previous interactions or personal preferences - Pre-Registration: Manage the pre-registration process - Predictive Analytics: Predict future data based on historical data sets - Preview Functionality: Preview materials before finalizing projects - Prioritization: Arrange tasks based on the level of priority or urgency - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Project Workflow: Create, manage, or update project workflows. - Pulse Surveys: Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group - Question Library: Pre-written repository of questions that can be reused within a course or for assessment or interviews - Rater Selection: Process of choosing individuals who will assess and provide feedback on an employee's performance during a performance appraisal - Ratings/Reviews: Ratings/Reviews - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Review Monitoring: Automatically monitor and receive alerts for any new online reviews - Review Request: Allows businesses to request reviews from their customers - Review Sharing: Share internal and external reviews on social media platforms - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Routing: Plan daily routes to optimize employee scheduling and provide directions - Rules-Based Workflow: Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work - Sales Trend Analysis: Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Self Assessment: An individual's evaluation of his or her own strengths, weaknesses, and skills - Self Check-In/Check-Out: Check-in and out via a mobile device or kiosk - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Self-service Analytics: Generate reports on your own without IT involvement - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Skills Assessment: Observe employees over a period of time to gain an understanding of their abilities to perform certain tasks - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Social Media Monitoring: Track activity on sites such as Facebook, Twitter, Instagram, etc. - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Subscriber Management: Add or remove subscribers from mailing lists - Support Ticket Management: Allow customers/users to submit support queries and service requests - Support Ticket Tracking: Track the status of support tickets/escalations as they move through the service queue - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Management: Create, manage and track all task activities and progression - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Text Analysis: Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc - Third-Party Integration: Addition of necessary external data, applications, tools, or features - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Training Management: Track employee/learner's progression through training programs - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Usage Tracking/Analytics: Track and interpret metrics on the usage of company resources - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - User Profiles: Profiles of users providing basic information - Visitor Tracking: Track visitors and purpose of visits - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Visual Discovery: Process of visually navigating data and applying analytics to detect patterns, gain insight, and answer specific business queries. - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Wireless Internet Access Control: Control and manage access to wireless networks - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Configuration: Alter the default workflow to meet your organization's needs - Workflow Management: Create, design and manage workflows for repetitive tasks - WYSIWYG Editor: What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface --- Get Advice We can help you find the software with the features you need. Features 4.7 (23) 4.7 Based on 23 reviews ## Pricing Value for money 4.7 (22) Basic $50.00 Usage Based,Per Month Value for money 4.7 (22) 4.7 Based on 22 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (23) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (23) 4.8 Based on 23 reviews ## User reviews Overall rating 4.7 Based on 23 reviews Filter by rating 5(17) 4(5) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent SM Suhail M. Head of Administration Information Technology and Services ### "Great Solution " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 20, 2026 One of the features we appreciate most is the ability to pre-register visitors, which speeds up the check-in process and enhances security. The automated notifications to employees when their visitors arrive have also improved coordination and reduced waiting times. The platform is reliable, user-friendly, and has helped us maintain a professional visitor experience while strengthening office security. Whenever we have needed support, the Emojot team has been responsive and helpful. Overall, it offers excellent value for money and is a great solution for organizations looking for an efficient visitor management system. Pros We use Emojot primarily as our Visitor Management System, and it has significantly improved the way we manage visitors at our office. The system is easy to use, and the visitor registration process is smooth and efficient for both our reception team and guests. Cons The system doesn't allow to reject a Visitor request even the reason filed is disabled also the reports can be improved then it will be helpful. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BK Bhanu K. Hotel Manager Hospitality ### "Efficient and Insightful Customer Feedback Platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 7, 2026 It’s easy to use, the dashboard is clean, and the insights are actually useful. I liked how quickly it helps understand customer feedback and spot trends without making things complicated. Pros Emojot has the ability to turn customer feedback into clear actionable insights. The platform is intuitive, efficient, and provides powerful sentiment analysis that helps improve customer experience and decision making. The dashboard is well designed and easy to navigate, making the overall experience smooth and productive and the team is very helpful and open for ideas. Cons The only thing I liked least was that some advanced features can take a little time to fully understand at first. A few more tutorials or simpler setup options would make the experience even better. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BP Buddhika P. Head of Group Human Resources Import and Export ### "Customer Service" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 April 23, 2026 On a rating scale of 1 to 10, 1 being the lowest in the scale, I would rate Emojot 8.5 for their overall service Pros Emojot has transformed how Dart Global Logistics handles employee growth. The heatmaps and aggregated analytics have removed the guesswork from our HR evaluations, allowing us to make data-driven decisions that directly impact our employee retention. Cons We honestly haven't encountered any significant issues or downsides. Any minor questions we’ve had were addressed immediately by their support team Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AW Amali W. Director Marketing Hospitality ### "Enhancing Guest Experience Through Real-Time Insights" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 23, 2026 Our overall experience with Emojot has been very positive. It’s easy to use, effective for real-time feedback and quick responses, and offers strong value for money. The support team is responsive, and features like team collaboration and management tools work seamlessly. Pros We have been using Emojot’s real-time reviews and messaging platform, and it has been highly effective in capturing guest feedback and enabling quick responses. The platform is user-friendly, and the Emojot team provides excellent, responsive support. Overall, it has been a valuable tool in enhancing our guest experience. Cons No major concerns; the platform continues to evolve, and any minor improvements would only enhance an already strong user experience. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. IH Indeera H. Senior Manager - IT Hospital & Health Care ### "Streamlining Patient Feedback with Emojot" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 4, 2024 We recently implemented Emojot's NPS ticketing system to streamline patient feedback management, and it has exceeded our expectations. The platform’s intuitive design makes it easy to capture, analyze, and act on Net Promoter Score (NPS) feedback, allowing our team to promptly address patient concerns and enhance overall service quality. Emojot’s analytics provide valuable insights into patient satisfaction trends, and the automated ticketing workflow ensures that no feedback slips through the cracks. The system has proven invaluable for maintaining high standards in patient care and service improvement. Pros Emojot’s NPS ticketing system has a user-friendly interface and provides real-time analytics that make it easy to manage patient feedback efficiently. Cons One area for improvement is the customization options within the analytics dashboard or integrate third-party tools would enhance the platform's utility for specific organizational needs. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SC Sumudu C. Senior manager Banking ### "Great service " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 21, 2024 As above . I am quite disappointed with this survey app - not with Emojot Pros They are time bound, software is userfriendly and super after sake service by a team of customer friendly ppl Cons Nothing.but this Csat app is what is exasperating . Its a pity that this survey is not user friendly. I am disappointed Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MA Meenu A. Executive Retail ### "Experience with the Emojot" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 18, 2024 100% satisfied with the dashboard and the customer care of Emojot Pros Very easy to use and very convenient. \[sensitive content hidden\] and his team very supportive and great to collab with you all Cons Nothing major to mention overall i am really like every facility Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SB Sanjeewa B. Head Group HRS Apparel & Fashion ### "Head of Group HRS" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 September 18, 2024 Great, it's gives multiple options in one questionnaire similarly able to get rating of service partners as well. Pros User friendly feedback system. able to ass many questions & get answers as how you want. Easily manage for any person Cons Some petty alternation even on cost. Since users are unable to finalized all at once before experience, it would be great, that small alternation done at FOC Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. KK Karan K. Marketing coordinator Financial Services ### "Great support" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 5, 2024 Overall it has been a good experience. Amazing customer support. Pros Quick to support and they are always available to resolve your issue. Good platform with relatively easy to use. Cons More platform to be included in the enjoy to track. Reasons for choosing Emojot They we’re competitive and willing to work with clients Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RW Ruvangi W. Manager - Projects Apparel & Fashion ### "Great Experience with Emojot" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 5, 2024 Overall, the experience with Emojot was positive. Emojot was a fresh change from traditional survey methods. Pros The platform was easy to use and the emojis helped our customers convey their feedback quickly. Also, the Emojot team is very supportive. Cons It would have been nice to have more flexibility in adjusting the platform to better fit specific preferences. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/10006565/Emojot/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.