# Emojot Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Emojot the right Customer Experience solution for you? Explore 21 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10006565/Emojot/reviews --- Emojot 4.7 (21) [View alternatives](https://www.capterra.com/p/10006565/Emojot/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Emojot Ease of use 4.8 Customer Service 4.8 ## Pros and Cons in Reviews SC Sumudu C Senior managerBanking, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “They are time bound, software is userfriendly and super after sake service by a team of customer friendly ppl“ October 21, 2024 RE Rashmi E Director Student Recruitment & EnrollmentEducation Management, 201 - 500 employeesUsed the software for: 1-2 years. “The price increase in 2022 was too high.“ April 30, 2023 RW Ruvangi W Manager - ProjectsApparel & Fashion, 10,001+ employeesUsed the software for: More than 2 years. “The platform was easy to use and the emojis helped our customers convey their feedback quickly.“ September 5, 2024 MA Meenu A ExecutiveRetail, 201 - 500 employeesUsed the software for: Less than 6 months. “satisfied with the dashboard and the customer care of Emojot“ October 18, 2024 IN Ishanka N Manager - LRP / Projects Apparel & Fashion, 10,001+ employeesUsed the software for: 1-2 years. “The Control room project required a solution that gives better visibility across our value chain and tools to simplify complex processes inbuild with a governance mechanism keep thing in line.“ April 21, 2023 ## Showing most helpful reviews Showing 1-21 of 21 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AW Amali W. Director Marketing Hospitality Used the software for: 1-2 years ### "Enhancing Guest Experience Through Real-Time Insights" April 23, 2026 5.0 Our overall experience with Emojot has been very positive. It’s easy to use, effective for real-time feedback and quick responses, and offers strong value for money. The support team is responsive, and features like team collaboration and management tools work seamlessly. Pros We have been using Emojot’s real-time reviews and messaging platform, and it has been highly effective in capturing guest feedback and enabling quick responses. The platform is user-friendly, and the Emojot team provides excellent, responsive support. Overall, it has been a valuable tool in enhancing our guest experience. Cons No major concerns; the platform continues to evolve, and any minor improvements would only enhance an already strong user experience. Review Source KK Karan K. Marketing coordinator Financial Services Used the software for: 6-12 months ### "Great support" September 5, 2024 4.0 Overall it has been a good experience. Amazing customer support. Pros Quick to support and they are always available to resolve your issue. Good platform with relatively easy to use. Cons More platform to be included in the enjoy to track. Reason for choosing Emojot They we’re competitive and willing to work with clients Review Source SB Sanjeewa B. Head Group HRS Apparel & Fashion Used the software for: 2+ years ### "Head of Group HRS" September 18, 2024 3.0 Great, it's gives multiple options in one questionnaire similarly able to get rating of service partners as well. Pros User friendly feedback system. able to ass many questions & get answers as how you want. Easily manage for any person Cons Some petty alternation even on cost. Since users are unable to finalized all at once before experience, it would be great, that small alternation done at FOC Review Source BP Buddhika P. Head of Group Human Resources Import and Export Used the software for: 2+ years ### "Customer Service" April 23, 2026 4.0 On a rating scale of 1 to 10, 1 being the lowest in the scale, I would rate Emojot 8.5 for their overall service Pros Emojot has transformed how Dart Global Logistics handles employee growth. The heatmaps and aggregated analytics have removed the guesswork from our HR evaluations, allowing us to make data-driven decisions that directly impact our employee retention. Cons We honestly haven't encountered any significant issues or downsides. Any minor questions we’ve had were addressed immediately by their support team Review Source IH Indeera H. Senior Manager - IT Hospital & Health Care Used the software for: 6-12 months ### "Streamlining Patient Feedback with Emojot" November 4, 2024 5.0 We recently implemented Emojot's NPS ticketing system to streamline patient feedback management, and it has exceeded our expectations. The platform’s intuitive design makes it easy to capture, analyze, and act on Net Promoter Score (NPS) feedback, allowing our team to promptly address patient concerns and enhance overall service quality. Emojot’s analytics provide valuable insights into patient satisfaction trends, and the automated ticketing workflow ensures that no feedback slips through the cracks. The system has proven invaluable for maintaining high standards in patient care and service improvement. Pros Emojot’s NPS ticketing system has a user-friendly interface and provides real-time analytics that make it easy to manage patient feedback efficiently. Cons One area for improvement is the customization options within the analytics dashboard or integrate third-party tools would enhance the platform's utility for specific organizational needs. Review Source SC Sumudu C. Senior manager Banking Used the software for: 1-2 years ### "Great service " October 21, 2024 5.0 As above . I am quite disappointed with this survey app - not with Emojot Pros They are time bound, software is userfriendly and super after sake service by a team of customer friendly ppl Cons Nothing.but this Csat app is what is exasperating . Its a pity that this survey is not user friendly. I am disappointed Review Source KK Kamindu K. Senior Manager - Group HR Apparel & Fashion Used the software for: 2+ years ### "Senior Manager - Group HR" September 5, 2024 5.0 It’s truly remarkable how this is enabling us to configure additional workflows and surveys with greater efficiency Pros With user-friendly interfaces, enhanced configurability, and an integrated SMS service, this solution offers seamless functionality and flexibility Cons Need to enhance the complexity of our dashboards while ensuring they remain intuitive and visually engaging Review Source RW Ruvangi W. Manager - Projects Apparel & Fashion Used the software for: 2+ years ### "Great Experience with Emojot" September 5, 2024 4.0 Overall, the experience with Emojot was positive. Emojot was a fresh change from traditional survey methods. Pros The platform was easy to use and the emojis helped our customers convey their feedback quickly. Also, the Emojot team is very supportive. Cons It would have been nice to have more flexibility in adjusting the platform to better fit specific preferences. Review Source MA Meenu A. Executive Retail Used the software for: Less than 6 months ### "Experience with the Emojot" October 18, 2024 5.0 100% satisfied with the dashboard and the customer care of Emojot Pros Very easy to use and very convenient. \[sensitive content hidden\] and his team very supportive and great to collab with you all Cons Nothing major to mention overall i am really like every facility Review Source IN Ishanka N. Manager - LRP / Projects Apparel & Fashion Used the software for: 1-2 years ### "Achieving Digital Tranquility with Emojot " April 21, 2023 4.0 Our overall experience with Emojot is positive. The level of flexibility they provide, simplicity of their solutions and most importantly their ability to convert a problem into a quick solution with few or less engagements justifies this. This showcase their ability to understand their clients situation and their knowledge on solutions available that fits best to the given scenario. When we (Brandix) embarked on the control room project with Emojot to look for a solution to eliminate burning issues in the upstream of our value chain, Emojot provided just that!!!. The Control room project required a solution that gives better visibility across our value chain and tools to simplify complex processes inbuild with a governance mechanism keep thing in line. So that we have better control on our upstream to minimize impact on the downstream or on our operations. Aligning to this the solutions Emojot provided were simple, easy to use and highly effective. Thus the flexibility the teams provided to make changes to the solution to accommodate varied dynamics given the complexity of the problem at hand is commendable. Pros 1\. Simplicity and accuracy of the widgets, visualizations and analytics 2. Ability to understand the business requirement with few engagements 3. Level of flexibility provided by Emojot to accommodate complex requirements in short notice is commendable4. Customer service (reliability, easy to approach, positive attitude) and clear communication Cons Solution esthetics is a area that can further improved. Alternatives considered [Accenture Cloud Retail Execution](https://www.capterra.com/p/180873/Retail-Execution/) Review Source DS Dinusha S. Associate Director/ Architect Computer Software Used the software for: 1-2 years ### "Emojot Platform - A Comprehensive Solution for Customer Onboarding, Accounts Health Tracking .. " April 24, 2023 5.0 Pros I mainly use Emojot Platform for Customer Onboarding, and I found it to be particularly useful in this regard. Our CSMs also using it for customer onboarding lifecycle tracking, and it provides them with a comprehensive set of dashboards to track the progress and account journey. Additionally, we are using Emojot for customer health score tracking and churn predictions based on it. This has been very effective in identifying accounts at risk and taking action accordingly.What I particularly appreciated about Emojot is the technical support team they have and the level of extensions support it provides to do customizations. This made it possible for us to adapt the Emojot platform to our specific needs. We have integrated Emojot platform with other internal systems like Salesforce, ServiceNow as well. Moreover, the Emojot team provides flexible development services which they do the implementation based on our use cases.Overall, I would recommend Emojot Platform for anyone looking for a cost-effective solution that provides excellent technical support, customizable extensions, and flexible development services in the areas of customer onboarding, customer health score and customer journey tracking. Cons Nothing specifically at the moment with so far experience. Reason for choosing Emojot Value for the money, third party integrations and custom extension support, feature match. Review Source JW Jo W. Manager, Clinical Applications Veterinary Used the software for: 2+ years ### "Fantastic partner" April 26, 2023 5.0 Emojot have been a fantastic partner to work with. Easy to work with, great communication, great ideas, and very agreeable and accommodating of all of our needs. Pros Emojot have a very engaging, customizable, easy to use platform. Cons Lack of integration with other systems - not that it couldn't be done, but we didn't need to spend the additional $ to make it happen right now. Review Source AS Avishi S. Social Media Executive Retail Used the software for: 1-2 years ### "Emojot use for customer research" May 4, 2023 5.0 Highly satisfied and has allowed the team to keep track of customer online experience in an easy way. Pros It is a very 'easy to use' platform that helps to analyse customer experience in a simple, but effective manner. Cons When the graphs are downloaded, the downloaded image isn't user friendly when making presentations. Review Source AL Anjuna L. Manager Accounting Used the software for: 1-2 years ### "Super friendly platform " September 1, 2023 5.0 Highly satisfactory Pros It's a very user friendly platform...can be acceible at anytime with any device... Cons Exceptional client service,Super user friendly platform.. Review Source JW Jeanne W. Director of Communications Think Tanks Used the software for: 2+ years ### "Emojot: Outstanding Product and Team! " April 21, 2023 5.0 We've been using the Emojot product since 2019, and have found it to be an efficient tool incorporated into our daily processes. Plus, when new needs arise, the team is always available to assist and suggest options for success! The Emojot team is GREAT to work with! Pros Creating Emojot surveys and viewing response data is simple and intuitive. The Emojot support team is knowledgeable, responsible, helpful and proactive! Cons Only positives to say about Emojot! It's a great project and they're a helpful team! Review Source AM Avishka M. Assistant Manager - IT Business Partnering Apparel & Fashion Used the software for: 1-2 years ### "A Configurable Platform for Any Workflow" April 20, 2023 5.0 Pros The product is simple and easy to use. It is also flexible and configurable. Cons Some minor UX improvements could make the experience even better. Reason for choosing Emojot Competitive price and great customer service Review Source KS Kishaanie S. Quality Assurance Executive Hospital & Health Care Used the software for: 2+ years ### "Emojot" April 25, 2023 5.0 Excellent. Useful product for data analysis. Pros Integrating into the existing processes of managing maintenance related issues was very useful to staff, also helped us to reduce our paper consumption. Cons Perhaps more training would be useful for staff handling the system on how to generate reports and to get the maximum data analysis out of the system. Review Source RE Rashmi E. Director Student Recruitment & Enrollment Education Management Used the software for: 1-2 years ### "Feedback for Emojot" April 30, 2023 4.0 Overall it was good. Pros The feature that it captures the customer details and the reach back email. Cons The price increase in 2022 was too high. Review Source AH Asanka H. Assistant Manager - HR Health, Wellness and Fitness Used the software for: Less than 6 months ### "I used emojot to collect feedbacks from employees who have eligible for annual increments. " May 2, 2023 5.0 Performance Evaluation employee feedback system Pros Whole application was provided required details with user friendly data flow. Cons Totally satisfied with the provided facilities Review Source HA Hasina A. Associate Lead Marketing Officer Information Technology and Services Used the software for: 1-2 years ### "Helped smooth the customer NPS process drastically! " April 24, 2023 5.0 Emojot has helped smooth the overall NPS survey experience tremendously. Their team is very responsive and easy to work with as well. Pros The analysis shared by the team post survey was super insightful. They presented a lot of visual graphs etc which helped us grasp the overall results very quickly. Cons For us the only drawback I saw was manual effort to send data to the team since we do not have our CRM synced. Not too much of a hassle though. Review Source RV Ravindra V. General Manager - HR Apparel & Fashion Used the software for: 1-2 years ### "Great product, amazing customer service" April 26, 2023 5.0 Pros The analytics provided were very good in understanding the results of the surveys. The team helped us to customize the views to suit our needs and also, was able to provide data based on our requirements to support each stakeholder. Cons Nothing significant. We did initially face challenges with few users not being able to grasp the data, but the team at Emojot was very helpful in supporting us overcome the challenge. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.