# My AskAI Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is My AskAI the right Artificial Intelligence solution for you? Explore 82 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/10006737/My-AskAI/reviews

---

My AskAI

4.5 (82)

[View alternatives](https://www.capterra.com/p/10006737/My-AskAI/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Reviews of My AskAI

Ease of use

4.7

Customer Service

4.7

## Pros and Cons in Reviews

GL

Gabriel L

Marketing CoordinatorReal Estate, 51 - 200 employeesUsed the software for: Less than 6 months.

“AI's Natural Language Processing (NLP) and Machine Learning (ML) algorithms enable it to understand and process human language in a way that allows it to provide accurate and relevant responses to user inquiries.“

May 5, 2023

HC

Hector C

PresidentAccounting, Self-employedUsed the software for: Less than 6 months.

“My first AI straight up didn't answer simple questions like, do I get taxed on a home sale when I had added the publication for home sales from the IRS website.“

August 10, 2023

Raido D

CreativeConsumer Electronics, 2 - 10 employeesUsed the software for: Less than 6 months.

“AskAI offers a variety of features, including answering questions, writing different kinds of creative text formats, and translating languages.“

February 6, 2024

LW

Levon W

Catering manager Consumer Services, 501 - 1,000 employeesUsed the software for: I used a free trial.

“There are just so many to choose from! But if I had to pick one thing I liked least about My AskAI, it would have to be its uncanny ability to provide completely irrelevant and nonsensical answers.“

September 30, 2023

ST

Sahin T

Lead Expert and Senior ConsultantGovernment Administration, 10,001+ employeesUsed the software for: I used a free trial.

“The goal of "My AskAI" is to assist users in a wide range of topics and offer reliable information based on personal datasets“

July 24, 2023

LO

Luke O

Operations ManagerEducation Management, 51 - 200 employeesUsed the software for: Less than 6 months.

“Sometimes the prompt for the AI in the settings doesn't function.“

August 25, 2023

GL

Gabriel L

Marketing CoordinatorReal Estate, 51 - 200 employeesUsed the software for: Less than 6 months.

“Furthermore, MyAsk AI's ability to perform sentiment analysis and learn from past interactions has improved its performance over time.“

May 5, 2023

dustin F

Sole proprietor Arts and Crafts, Self-employedUsed the software for: I used a free trial.

“The uploading of my own data for my search didn't work...ever. “

May 8, 2023

## Showing most helpful reviews

Showing 1-25 of 82 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Don H.  
Founder  
Insurance  
Used the software for: Less than 6 months

### "MyAskAI will save you time, I promise."

August 31, 2023

5.0

I work with a number of small businesses an this is a fast and easy way we can improve the on boarding process. They can quickly connect all of the onboarding documentation allowing new team members to ask questions and find the answers without search through files.

Pros

The ease of getting started is the best. I've tried numerous AI assistants and solutions to access your personal knowledge base. This one is the easiest to start. I was up in less than 5 minutes asking questions to the files

Cons

The limited number of integrations is probably the biggest issue.

Review Source

Response from My AskAI

September 1, 2023

Thanks for this Don! Please do let us know on our feedback.myaskai.com page what integrations you want to see next!

VR

Verified Reviewer  
Tutor  
Education Management  
Used the software for: 6-12 months

### "A decent chatbot for dcouments"

September 8, 2023

4.0

Overall, this was a good chatbot app as it allweod a lot of documents to be uploaded. However the outputs I am not sure whether they took from 1 document by itself or via many different documents and synthesised/summary together.

Pros

What is unique regarding this was the fact that you could upload multiple documents (pdfs), webpages etc - in parallel. There was a limit to the number of pdf size but it was easy to manually split the pdfs in size and then upload. Some places place a limit to the number of pdfs that can be uploaded to any chatbot - but the limits here are very much generous. Documetns and webapges can have images within without need to do any formatting which made it easier.

Cons

The pricing was a bit more expensve than competitors. It would be better if the subscription price can be reduced if you can integrate in your own OpenAI key. The output was decent but was limited in the sense that there was very much limited ability to converse with the chatbot beyond what was output. Very frequently the chats ceased, and limited followup questioning.

Alternatives considered

[Chatbase](https://www.capterra.com/p/10012414/Chatbase/)

Reason for choosing My AskAI

Because I was in the original app when it started and I paid a set amount of money for a 6 month subscription

Review Source

Response from My AskAI

September 11, 2023

Thanks for the review, we are looking into ways to increase the chatty-ness of the bot, so keep your eyes peeled!

TS

Thomas S.  
Specialist  
Government Relations  
Used the software for: 6-12 months

### "Many other better options"

January 30, 2025

1.0

Very poor, the service was down most of the time.

Pros

it was easy to use, but the web crawling did not work

Cons

they cancelled my personal account for no reason, then said I needed to use a "work" account.

Switched from

[ChatGPT](https://www.capterra.com/p/10009334/ChatGPT/)

To test it out and it was unreliable, would not recommend

Review Source

CM

Chris M.  
Program Director  
Education Management  
Used the software for: Less than 6 months

### "Customizable, Easy-to-use Chatbot Platform"

August 19, 2023

5.0

Fantastic. I’ve experimented with several different tools. The platform offers everything I need to create tailored, engaging chatbots for my website. The chatbots have significantly improved customer interaction and experience, leading to increased sales and customer satisfaction. I've also enjoyed the efficiency and ease of use the platform provides, making it a breeze to manage and optimize chatbots.

Pros

I like the extreme flexibility and customization it offers. It allows you to build and personalize chatbots that perfectly fit your specific needs. Additionally, the user-friendly interface and the robust features make it an excellent tool for both beginners and experts alike.

Cons

It may feel a bit overwhelming for complete beginners due to the plethora of customization options. However, the platform does offer excellent customer support and detailed tutorials to help users get the hang of it quickly.

Switched from

[Zapier](https://www.capterra.com/p/130182/Zapier/)

At the time, I was unable to link multiple data sources to the other platform.

Review Source

Response from My AskAI

August 21, 2023

Thanks Chris, this is a lovely review to read!

VR

Verified Reviewer  
Creative  
Consumer Electronics  
Used the software for: Less than 6 months

### "Very useful"

February 6, 2024

4.0

Pros

AskAI offers a variety of features, including answering questions, writing different kinds of creative text formats, and translating languages. AskAI is designed to be easy to use, with a simple and intuitive interface. AskAI is constantly learning and evolving, so it has the potential to become even more helpful and informative in the future.

Cons

Limited understanding of context and nuance: AskAI sometimes struggles to understand the full context of a question or request, which can lead to inaccurate or irrelevant responses.

Review Source

HC

Hector C.  
President  
Accounting  
Used the software for: Less than 6 months

### "CPA website feedback"

August 10, 2023

2.0

So far, I need this to improve. Customer Service responded quickly initially but then took a few days for the follow up.

Pros

It fulfills the novelty that I was looking for on my website.

Cons

It does not function great. It needs to speak the language it is spoken to and provide more answers based on the content. My first AI straight up didn't answer simple questions like, do I get taxed on a home sale when I had added the publication for home sales from the IRS website. Things like that

Switched from

[CPA Site Solutions](https://www.capterra.com/p/217035/CPA-Site-Solutions/)

I wanted to try to see if this fulfilled the novelty need at a lower price and more user friendly interface. It does, but quickly runs into limitations with the answers.

Review Source

Response from My AskAI

August 11, 2023

Thanks for the feedback Hector. The vast majority of our users do use as more than a novelty on their site it should be said and we're sorry it didn't work out for your particular use case.

VR

Verified Reviewer  
Cardiologist  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "A partner in crime! "

August 19, 2023

4.0

Pros

Being able to personalise AI according to my business and needs is an amazing tool

Cons

the ease of access to a vast amount of personal data and content make me feel a bit uneasy on how safe this could be in case something goes wrong

Review Source

Response from My AskAI

August 21, 2023

Great! Glad you found it useful for your business!

Kamil N.  
Front end developer  
Computer Software  
Used the software for: Less than 6 months

### "My AskAI is amazing!"

May 5, 2023

5.0

Large amount of data to be searchable with the help of ChatGPT.

Pros

Very accurate answers from my personal data.

Cons

Styling my Ask AI could be better with more customization features.

Review Source

Response from My AskAI

June 7, 2023

Thanks Kamil! What other styling options would you like to see? Email us at team@myaskai.com with ideas and we can take a look!

Jessica M.  
Producer  
Marketing and Advertising  
Used the software for: Less than 6 months

### "It's an okay tool perhaps made better by spending money on customization or chatbot for customers"

January 26, 2024

4.0

Pros

It was easy to setup and use. I was able to dive right in.

Cons

It wasn't necessarily as "smart" as I needed it to be. I wanted to build a chatbot for my own research and the answers it provided were very basic and not super helpful. I was researching a complicated subject though so I am thinking this is perfect for websites and consumer/customer questions.

Review Source

Alexander K.  
Lead Software Engineer  
Electrical/Electronic Manufacturing  
Used the software for: I used a free trial

### "A really great product"

February 16, 2024

5.0

Pros

easy of installation and operation + analytics

Cons

very time limited free trial and no lifetime free layer

Review Source

Response from My AskAI

February 19, 2024

Thanks Alexander, appreciate the feedback!!

MH

Marcus H.  
CEO  
Alternative Medicine  
Used the software for: Less than 6 months

### "Versatile and easy product FAQs for every visitor"

May 6, 2023

5.0

Pros

The simplicity of use and the warm support of My AskAI, which has incorporated many of my wishes and ideas directly into the product development.

Cons

I really can't think of anything to write here that would detract from the genius of the product. It's super easy to set up without having to know any programming and so anyone can set it up and use it or make it available to their customers.

Reason for choosing My AskAI

Too much work to dive into and they have a very good and helpful team at their side.

Review Source

Response from My AskAI

June 7, 2023

Thank you Marcus! Have loved working with you!

OL

Olivia L.  
Product Manager  
E-Learning  
Used the software for: 6-12 months

### "Using MyAskAI for AI driven customer support"

February 5, 2024

4.0

Great product, easy to use and solved our needs in a way that required minimal internal support to begin using.

Pros

Super easy to set up. My team was able to begin using the tool immediately within 5 minutes of setting up to help manage our customer support channels. It was also a less expensive solution than many other tools out there which was a huge help. We also were able to customize the branding and settings to meet our use case.

Cons

No major cons just that certain features are unavailable unless you move to a higher pricing tier. I also think that it would be better if more of the bots could be connected to dynamic data sources but those are enhancements that should come with time.

Reason for choosing My AskAI

The price and the fact that My AskAI looked more professional than some of these alternatives.

Review Source

Response from My AskAI

February 6, 2024

Thanks Olivia! Appreciate this.

CS

Claudia S.  
Head of Forest School  
Education Management  
Used the software for: 6-12 months

### "Great tool "

August 10, 2023

5.0

Pros

The flexibility and huge scope of knowledge.

Cons

I always still need to double-check the information given. More often than not I need to edit and cut down sentences/paragraphs. It would be amazing to connect to apps we use at work, to help us write observations, emails and reports easily.

Review Source

Response from My AskAI

August 11, 2023

Thanks Claudia! You can indeed connect to other apps (including OpenAI) to write emails etc via Zapier, we have some users who do exactly this!

MR

Marc R.  
President  
Accounting  
Used the software for: Less than 6 months

### "Great Tool for Company FAQs"

August 25, 2023

5.0

I have been using it to load complete instructional documentation and contracts and then asking it to pull specific informaion I need. It helps save massive amounts of time since I don't have to scroll through hge docs

Pros

Super easy user interface. Clear directions and helpful chat.

Cons

I don't have any major issues with the tool. I have noticed that if I ask questions using wording that may not neccessarily be tied to any of the information or sections in the information uploaded, sometimes it struggles to understand the question to give the answer.

Review Source

Response from My AskAI

August 28, 2023

Thanks for sharing your feedback Marc!

JP

Joseph P.  
Junior executive  
Biotechnology  
Used the software for: 6-12 months

### "AskAI unlimited embeddings"

May 5, 2023

5.0

I use it almost everyday and I’ll be making a queriable codebase repository as a next step

Pros

Askai with unlimited embeddings just becomes a sort of usual or daily necessity , integrating with other services with limited embeddings

Cons

It’s too easy to make an askai , but it works great

Reason for choosing My AskAI

My ask ai offers unlimited embeddings

Review Source

Response from My AskAI

June 7, 2023

Hahaha love this Joseph! "Too easy to make one"

HR

Harry R.  
Head of Physics  
Education Management  
Used the software for: I used a free trial

### "AskAI in education"

August 25, 2023

4.0

Great so far.

Pros

The customisation is so important to me in the role we're giving it. It's also very important to me that it logs all conversations, allowing us to check for any issues or inappropriate usage.

Cons

I'd like to be able to go further along the road with the customised background prompt, to be honest I'm not sure how that would even work though!

Reason for choosing My AskAI

Ease of use and free trial to see what's going on behind the curtain.

Review Source

Response from My AskAI

August 29, 2023

Thanks Harry! You can already customise the system prompt (if that's what you mean?)

Philipp E.  
President  
Sports  
Used the software for: Less than 6 months

### "Important step towards an easy integration of AI into our membership relations management"

October 27, 2023

5.0

We started out of curiosity. It was a great experience right from the start. We didn't need to involve developers or administrators of our webpage. It worked right away.

Pros

It was easy to integrate into our webpage. So, we can support our front desk employee and also give 24/7 replies to frequently asked questions.

Cons

Some of the new and cool features are not available on the smallest contract.

Review Source

Response from My AskAI

February 5, 2024

Glad you like Philipp!

PW

Patrick W.  
CTO  
Retail  
Used the software for: I used a free trial

### "My AskAI is the fast solution for custom Chatbots"

June 29, 2023

5.0

We will consider to use My AskAI in future for our stores.

Pros

I really liked the speed to set up the Chatbot.

Cons

I am missing other languages in the backend

Review Source

Response from My AskAI

June 30, 2023

Thanks Patrick! What do you mean about other languages sorry? What would like to do?

JK

Jennifer K.  
Head of Risk Management, Technology Architect  
Financial Services  
Used the software for: Less than 6 months

### "Really Cool Product"

May 5, 2023

5.0

Pros

This is obviously an innovative feature and it's exciting. The software is very straightforward and easy to use.

Cons

Nothing yet...the real test will be making sure we load in enough content to get the AI to respond appropriately to user questions.

Review Source

Response from My AskAI

June 7, 2023

Thanks Jennifer, appreciate you taking the time to review!

RB

Richard B.  
Presentation Strategist  
Management Consulting  
Used the software for: Less than 6 months

### "Easy to use"

July 5, 2023

4.0

Clean, easy to use interface. Was able to quickly prototype a web application with chatbot functionality.

Pros

Was easy to use and set up. Bubble plug in functionality was super helpful.

Cons

On the free version so a bit limited but worked well for a prototype.

Reason for choosing My AskAI

Signed up for a free trial but couldn't access functionality.

Review Source

Response from My AskAI

July 6, 2023

Thanks for the review Richard! Would love to know what functionality you wanted to play around with?

Carl M.  
cto  
Online Media  
Used the software for: Less than 6 months

### "Nice system that's really easy to set up and use"

August 1, 2023

5.0

Great :)

Pros

really quick and easy to build your own chatbot - we use it for our staff handbook

Cons

I needed a bit of help to integrate in our sharepoint intranet - but their support were good

Reason for choosing My AskAI

Good for this level of usage (relatively low document count and user base)

Review Source

Response from My AskAI

August 3, 2023

Thanks for the review Carl, glad you are making the most of AskAI!

DD

Doug D.  
Developer  
Real Estate  
Used the software for: 6-12 months

### "Excellent way to deploy AI for your business"

October 27, 2023

5.0

Solved an issue with deploying AI for small businesses

Pros

You can add your own content to the tool so answers are company centric.

Cons

Would like option to extend its knowledge interactively as needed.

Review Source

Response from My AskAI

February 5, 2024

Thanks Doug, appreciate this!

DB

David B.  
President & Owner  
Accounting  
Used the software for: I used a free trial

### "I tried the free trial, but didn't subscribe.... yet"

June 19, 2023

4.0

My AskAI is going to help solve the perennial problem of getting quick but accurate answers to the end user. Infobases are great, but people get lost in looking for answers. Harnessing AI to build answers using trusted data is going to be a huge growth area.

Pros

The concept is brilliant - harness the power of AI, but limit it to the trusted info that you provide. This is the future of AI, and I'm looking for this concept to expand.

Cons

The price gap between the Hobby and Pro. Hobby is too small, and Pro is too much. I'd like to see a mid-range product.

Review Source

Response from My AskAI

June 20, 2023

Hey David, thanks for the review and feedback! What kind of amount of content would you want to see exactly?

JG

Josh G.  
CFO  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Great Resource"

May 5, 2023

5.0

Overall this is solving the issue of the challenge of deploying and training on company materials

Pros

We're loving having this product as a better way to deploy our employee manual and policies and procedures.

Cons

My biggest con is that the interface functions fairly slowly. They need to speed up their website.

Review Source

Response from My AskAI

June 7, 2023

Appreciate the feedback and review Josh! We have actually released some speed improvements this week that have 2-3x answering speeds

RF

Randy F.  
Consultant  
Computer Software  
Used the software for: I used a free trial

### "Easy to use"

June 20, 2023

4.0

Pros

Very simple to implement. Compared to other options I find that this platform is easy to implement.

Cons

Although I'm using the free version, to upgrade I find it to be moderately expensive.

Review Source

Response from My AskAI

June 21, 2023

Thanks for the feedback Randy!

Similar Products

Featured